Visiting Trulieve's store is pleasant, and the product line is good. But their customer service is APPALLING! Two months in a row, I have had issues with their delivery team. Trulieve sends a message that they will deliver on "X", and after waiting for hours, I received a phone call that they would have to go out to deliver the following day (needing to wait at home again). This second month I escalated the complaint to a supervisor. It is impossible to speak to the store itself that is making the error, and quite frankly, "Steve" couldn't have cared less that I had gifted hours of time waiting and more time trying to get their mistake corrected. Poor service. Medical Cannabis is a Godsend, but that doesn't mean that their employees should be smoking while they are working. Worst customer service experience of my life! read more

First time and Berto was very knowledgeable on the products and laws. He walked me through all the options anf totally took care of me. Will definitely be back soon. Great discount on orders of $150 or more you get $75 off. Thank you Trulieve read more

Amazing products - you get what you pay for. Taste is clean, distillation and purity are as good as you would get anywhere in the nation for both shatter and concentrate. Trulieve has the true medical grade product that no one else in Florida yet has. They are a cut above. I would suggest getting the delivery, or setting a pickup order and ignoring the reviews that are whining about pickup. Its designed for preorder, so if you walk in and demand service you are probably a bonehead stoner like some of these other reviewers. Five stars, period. read more

Thank you ASHLEY! she made my first dispensary visit a breeze. She was super informative and nice, will be coming back for sure!

Was at Trulieve on Wednesday and Jose help me, and inform me of things I didn't know. I appreciate the knowledge, makes me make wiser choices.I feel I should learn something every time I go. Thank you Jose. read more

Chris was amazing and so helpful. He helped me try new products that I love how. Thanks for your patience!!

I love this Trulieve honestly all the team is amazing, friendly, & helpful. Ferney attended me the last time and went above in beyond. Thank you to the whole staff won't stop coming to this location. read more

Seriously this is the best dispensary I have gone to in Florida. I love the new crumble. Plus Michael was absolutely amazing today.

Great dispensary, lots of variety of products offered. I receive exceptional customer service, especially Michael J. He is an outstanding and very helpful employee. read more

What's the point of making an online order for pick-up if they still make you wait an hour sitting in the car outside. They really need to find a better way to become more efficient at their pick up services. read more

I was so thankful to Adam at this location, who really really knew a lot and helped me understand things better. Highly patient young man who I know, will go far in life. Clearly an asset to any company he would work for in his future, possibly even becoming a skilled manager at Trulieve! read more

Called on Monday for a delivery. They called back on Tuesday and said some of the products were out of stock but they could deliver a partial order to me on Friday. They were very polite and accommodating when I cancelled my order. Drove to Miami on Wed. Standing room only in the waiting room. The armed guard is shouting at a woman and her husband because they simply asked why 3 folks went ahead of them. This place is a freak show read more

Ian in the Miami location was so helpful and knowledgeable. His friendly attitude and approach made my experience extra special.. Thank you Ian! read more

Due to Covid the wait has been longer than usual. The employees at this location always go out their way to make sure you are comfortable. I appreciate the positivity during these hard times Michael J. read more

I Love this location,the whole staff is friendly and smart, i don't have to wait as long as the other ones ever. Even on a busy day. And Trulieve in general just at the top of the game they got it all. read more

I've been to other dispensaries and none of them have a selection as large as Trulieve. I love this place so much.

Super friendly & helpful staff! Good quality products, great deals & promotions (on various products) but they always sell out super fast! I usually wake up extra early on the days they have specials so I can place my order as early as possible & the website throws you off (multiple times sometimes it's taken me an hour to place order) & when u try again it says product sold is out! I really like their ground flower & mini specials; I love that they have the RSO & were the first ones in Miami to have it (I got a deal once of buy 3 get 1 free or something like that & I immediately took the special bc it was a great deal)! Unfortunately, I was only able to get that special once and I always ask when they'll have it again but they don't know! I am disappointed that Thursday is ground flower day & tomorrow is thanksgiving day they should've changed their special for the week so patients could still get what they need or like! High quality products and super great friendly & informative staff but should do better about letting their patients know about specials & any changes they have! read more

Worst oils should have better glass container to maintain the heat for you don't taste tar or even that mechanicism sorry if I missed pronounce it but yea not satisfied and the prices are like if your in the hood trying to re up(get more Jane) but yes horrible read more

Yes, I'm a fan, but honestly I must say that my review is colored by the fact that I seem to be locked in here. The system just works that way. They have a fair selection of products, but the people who work here are just not as helpful and knowledgeable as they should be. I was there around 10:30 AM on a Tuesday morning, and a little worried as the parking lot was full (but there was no other customers/patients in the building at the time), yet the person helping me was impatient and certainly in a hurry to get me out of there. You must do your homework in advance before shopping here. Use the Trulieve website along with general medical cannabis sites (along with a knowledgeable doctor) to figure out what products may work best for you. If you don't know, you won't likely get much help here. The first time I was in here (a few months ago), the staff certainly knew what they were talking about and very helpful. They were very interested in directing me as to where to start, which products to use, and how to best dose the medication, as well as providing specific details of state requirements and how the overall system worked. read more

So this was my first visit after getting my card, I had a great experience from start to finish. There was a short wait but Michael who worked up front was great and we were cracking jokes the whole time. Once inside they asked what I was looking for and had it all. I'll definitely be going back read more

Since acquiring my MMU card I have been to my local dispensaries and find Trulieve at 4020 Northwest 26th Street; Miami, FL 33142 to be one of the best. Always friendly upon entry. Knowledgeable about their products and the laws of FL and other states. Staff is relatable and considerate to their clients needs; Nathalie was the agent who helped me with my most current purchase, (1/10/2019). Trulieve is current with their supplies and at a cost, that seems to be market value. Hope this helps the next person decide on where to purchase. read more

Juanqui was so helpful and knew what I wanted and was looking for. I love this location. Everyone there are always smiling and welcoming.

3 stars cause products are good and 1 out of the 8 employees there try to help patients. Great products. Terrible wait times. Impossible online order for pick up. Arenna gave great customer service considering the circumstances. Patients should never be made to wait over 2 hours with not even an update, then they guy at the counter has the nerve to make me feel rushed as if I'm bothering him! If they had a menu board or price list menu I wouldnt have to ask so many questions. I'll keep shopping at One Plant where they deliver fast and friendly service to patient. read more

The staff is horrible. No one answers the phone even though there are approximately 3-4 employees hanging around the front desk. I have been on hold for over 20 minutes on the phone and so far it's been Over 15 minutes waiting for online chat. I hate this place! read more

When you come here it's a must that you ask for Daniel. I was hesitant going but after spending time with him explaining everything I felt so much better. He is extremely knowledgeable. The drive from Aventura to Dadeland is well worth it to have Daniel assist you. read more

Super friendly and most helpful in explaining all in great detail. And making sure you leave with confidence in the product & how to use it best! This statement is true for the Miami airport location, as well for the new location by the Dadeland Mall. Dadeland Mall is more convenient and Fernando was very knowledgeable & helpful. Thank you! Keep the good work up. read more

Michael J this Dude is Awsome!! Very knowledgeable knows the products, parking not that good there other that that it's a great place receptionist Arenna Real nice gets you in an out Angels cool- Denise What can I Say,TheBest!! Back again as always greeted with a Smile by Arrinna the redemptionest.Denise was there to take my order she is knowledgeable any Questions ask for her! She is Really Nice! read more

Great staff! Very knowledgeable, great products... would definitely recommend ... secure parking as well

The team was very knowledgeable and friendly. Ashley was great as my rep. She talked me through the different products and was patient with all of my questions. Enjoyed my visit and would come back. read more

Staff are the best! Very polite, knowledgeable and willing to assist. They don't rush you. The business is very customer focused. The facility is modern but small for the amount of trade. Parking is a nightmare. There is a small private parking lot which does not accommodate the number of customers. While the location is good in general (near MIA), it is in a warehouse area which has high traffic and limited parking. read more

Terrible! Out for the money and not concerned with the patients welfare whatsoever! They are supposed to be providing a nurturing way to help medical patients with filling their prescriptions! Instead of correcting mistakes and problems when someone complained they insult and belittle them on social media! SMDH read more

Trulieve has been an all around great company, from the great customer service at the dispensary, to the phone customer service and consultants, even the delivery guy. They have the most variety and we'll stocked inventory. Everyone makes you feel comfortable there and they are actually knowledgeable about the products, having made the best, most effective recommendations and described the different strains. read more

The waiting room is small and wait time is a problem on saturdays. Team is very skilled and friendly. Parking space is also limited for handicapped vehicles. But despite these minor issues you will be fine and usually the inventory is pretty good. read more

Michael was very helpful in helping me find my medication and I enjoyed my visit and will be back fosho. As in Berto and Christina I just love the vibe. Best peeps read more

Trulieve has been my go to spot. For most of the time they will have what I want in stock and if not they order it for me right away. Last time I went in I got flower for the same time in a dispensary. Tony helped me out and was the one who actually told me they had flower there. I had been three or four times before and never saw the actual flower until I asked. Tony was very helpful. The only drawback of this place would be it's waiting times. Sometimes it might be really quick but sometimes you might take 1hr+ just to get your meds. Hope they improve their traffic! Apart from that it's a wonderful place. I've bought a few cartridges for the TRUSTICK and have loved them all. They indeed have more power than the regular cartridges you get on the street it's the "real deal". read more

If only zero stars were an option! Worst website ever, no inventory to speak of, can't talk to a person on the phone, ridiculous prices (go back to the street). My advice is to get your card, then never step foot in this place, never ever. This place suxs. read more

The people who run the dispensary are knowledgeable and friendly. The selection is pretty good. But--and this is not the fault of Trulieve but of the State of Florida and douchebag politicians in Miami and Miami Beach who are preventing dispensaries from opening, making Trulieve only one of two dispensaries in the county--the lines are IMMENSE! I have only been there twice. First time it was pretty mellow. Then I went in October and it was insane. Took me an hour to get my meds. I drove by the other day and there must have been 40 cars parked in the lot and didn't even bother to try. I did their online ordering, which was easy, but they charge you $25. It's probably worth it but if you don't want to or can't pay $25 for delivery, the dispensary itself is crazy busy. Not sure how to avoid it. Come at opening? read more