I've made 2 trips to this dispensary, once without making a pickup order and one with an order ready. I walked in without an order made, and was treated like I didn't matter one bit at checkin because I hadn't ordered anything for pickup. I had never been inside a dispensary nor had I ever ordered in person before, and I just so happen to land in the rudest of them all. And when I say rude, it was only the receptionist who was dismissive and impolite. I asked her what the process was since I had never done an in-person experience and she told me I should have read the FAQs online before coming and that it could be up to an hour of a wait. So I waited. The guy called me back, and I went to Dani. She was super nice, but didn't seem the most knowledgeable in overall cannabis terms and uses for recommending products. It was as if she was just reading from a prompter. The second time around, I made an order and got in, without any issues. The order notification said everything was available in the order, but when I arrived the receptionist this go around (different from first) said that they were out of flower and told me my new total--which didn't meet the minimum for the Black Friday Special, didn't even recommend an upsell or similar product but I requested one. Thankfully the curly-haired tinted glasses dude was onboard that day and had replacement ready for me. He's awesome. They do always seem to be out of at least one or two things I requested each visit, but that may be supply/demand issues out of their control. Overall, not a horrible dispensary depending on who you get. It's definitely a toss up. read more

First time going to Trulieve Millenia and was not disappointed! Great service and fast!! They also took care of me giving me a great offer in carts and they add a battery!! Super polite and friendly! Highly recommend ! Will definitely see me again !! read more

Trulieve Orlando Millenia Dispensary - Meds - Cannabis Clinics Near Me - Orlando, Florida

Horrible customer service! It does not matter whether you check in online and or give them your ID. It does not matter the order you come in they will take whoever you want and just leave you sitting in there. They did that two times in a row within two weeks and I finally have had enough and when I spoke up for myself the manager, she was a little sarcastic, but I love her and she's sweet however, the girl that rung me up was very rude snatching receipts, and bags! 10 years ago I would have done the snatching. No worries they will never see me again. I won't even go to another store! read more

Great place, service was awesome! Very quick and efficient! Care and knowledge was outstanding! Knew everything I needed and help with all my questions and needs. Dj was awesome!!!!!! Will for sure be coming back! Great job taking care of customers read more

I've been to this location a few times and have always been able to check-in, pay for my online order, and headout fairly quickly. If it's busy when you arrive, you will have to wait a bit but it's never too long. My orders are typically simple, so I haven't had issues with anything being out of stock - they might have a good system to keep the item stock updated. Overall the employees are friendly and willing to answer questions if any, and the interior is very clean, and modern. It almost mimics a science lab that you would see in the movies. Check them out! read more

Trulieve Orlando Millenia Dispensary - Picking up my order - Cannabis Clinics Near Me - Orlando, Florida

I feel like this location gets slower every time i come you guys are becoming more useless whats the point of express if its still a hr wait ...don't reply to me sorry fix it management chillin while ya employees struggle read more

I am a disappointed trulieve customer. Placed an order online with the understanding I would have 24 hours to pick up. When I went to the store they refused to honor the sale price from the previous day when order was placed. They said that the 24 hour hold was for the order only and not the the pricing. The staff had little concern for my dissatisfaction. I have been doing the same type of orders for the last 5 years and they have always honored pricing. Doubt if I will shop with them again read more

Another excellent experience at Trulieve. Josh and John were welcoming, friendly, helpful, gave suggestions and answered my questions. I highly recommend Trulieve Orlando Millenia. read more

As a first time patient with limited knowledge, I went to trulieve as I've heard great things about them. The check in process was great, awesome guy. Didn't wait too long which was fine HOWEVER when I went into the back I was assisted by a lady named Jennifer, register all the way to the left when you walk in. She was rude, showed no appreciation as I mentioned it's my first time in. I had a guest with me, who asked a question about an IPAD, nothing to do with my script and she threatened to call the manager on him. She was not helpful, had an attitude and honestly felt she didn't want me their, nor wanted to help or flat out doesn't like her job. I'm definitely going to look at other centers opposed to this one, but IF I had to go back here, I would refuse to have her help me. My guest and I were treated with no respect. read more

First impressions are everything. Showing up to a pretty much empty store with one, exactly one customer inside buying and I waited so long I had to leave because I had to be somewhere else, silly me I thought putting aside a whole half hour to do this was more than enough as in every single other dispensary I have been in has been a 10-15 minute task as most. Truly shameful, I live so close I would have given a lot of business, I'll take the longer drive and stick to Fluent, they're infinitely better and faster. Waiting for their copy n paste reply now. read more

Great service, quick turnaround, and solid products. Buy more save more is also a lifesaver and frequently running.

Very wack even with pick up or express your always waiting long times. They always blame system issues like it's the customers problem... manager came out very rude to me when I asked for some sort of compensation on an 1 item order. I'm in a lot of pain from this recent car accident and no one called me that my order was canceled. I'm tired of hearing the excuse of the shortage of staff like it has something to do with the customer. Order was made early in the morning and when I went to pick it up it was canceled!???? Yup good prices but be wary of what you're paying for... read more

This business is the worse! No respect, incorrect in filling orders and down right rude to customers. They say sorry a lot, that seems to be an industry standard these days everywhere. I had a order filled incorrectly, the pen had the correct sticker of what I ordered but the wrong product was given to me. Call them they said I could exchange it easy enough you would think. Went to here to exchange this one item, I have to get in line and wait 30 minutes for a mistake they made! A waste of an hour and half of my time. I will never go there again. FYI I heard they use growth hormones on the plants. Not all dispensers do this, know what your buying. read more

Im a regular at this location, and i usually have a great experience. on 10/19, terri was my cashier. She is SO RUDE!!! My order was a bit complicated, as i was making changes and wanted to pay with 2 different cards. She shook her head and rolled her eyes at me because she was frustrated. I asked her if we're going to have a problem, she said no but proceeded to be rude. That's when Mika came to finish the transaction because i wanted nothing to do with that girl terri. Mika is very sweet and is such a good employee, so is Nadia. Honestly this location is literally falling apart. ****** Nadia and Mika are the only 2 that give me hope at this trulieve. If it werent for nadia and mika, i would leave 1 star. read more

Excellent customer service and education by Tim! At first I was a bit confused and overwhelmed with my choices but was quickly helped by Tim. Overall a wonderful experience and a wonderful employee. read more

I made an order 30 minutes ago and it's still not ready. Doesn't make any sense why it take an hour when I pre ordered.

Waited 15 minutes for pick up about 10 people walked in for express pickup they never even took Care of me. I walked out and frustration that they can't cater to a walk-in patients. There was no one in the store when I walked in yeah I got put in the back of one even after being placed first! read more

Honestly, what's with all the negative reviews? I've been to Truleive seven or eight times so far. Absolutely the best. I live 150 yards from a Grow Healthy... I'll take Truleive and the 15 minute drive any day. Great staff, always helpful. The only negative thing is the wait time. Way, way too long. read more

You need to fire whoever is running this store. I shop Trulieve in multiple counties and this store resembles no other Trulieve location. I've been in five times, spent 30+ minutes waiting in the lobby each time and have never been able to complete a purchase here because the line never moves except when someone walks out in frustration. How do they pay the rent when they have fifteen people waiting and not one person has walked out with a purchase for an hour? Don't even bother driving here. You'll get served quicker by simply driving to MUV or Liberty Health. read more

my favorite place ! :3 everyone is always so nice ! had a great visit with Johnny today he was very very very helpful ! thanks Johnny !

I placed an order online and some was out of stock. Nikki M. at this location was so, so great! She was patient, kind, and thorough. She made sure to understand what I was looking for and what could replace my out of stock item. I am not a huge fan of Trulieve in honesty, but with folks like Nikki working at this location, I will make sure to come back. Thank you for your kindness!! read more

One word ... slow. I'm from Miami visiting and there's not one dispensary in Miami where I wait even remotely as close to how long I waited.

Trulieve overall is a great company. But do not shop at this location. They are extremely slow. Every time I place an order for EXPRESS pick up, I am waiting in the waiting area for 30+ minutes. You would think that by placing an order and getting a text from them saying "Your order is ready for pickup" that it would ACTUALLY BE READY FOR PICK UP. Do not buy from this location. They are slow and do not care if you are in a hurry no matter how long ago you placed an order. Every time I come to this location I get so frustrated and so do all the other customers. I don't know if they are short-staffed or what, but either way, there is no reason it should take SO long for them to give you what you ordered online. Every time I go there at least 1 or 2 people walk out because they can't wait any longer. read more