I am updating my review because Ginny responded quickly to my review and was generally wanting to help. She asked Tim Phillips to contact me and together we were able to reach a mutually satisfying resolution. In spite not being treated fairly in the beginning. I'm happy to say Tim acted with integrity and respect for Truly Nolan's reputation. Also I'd like to compliment Danny the young man that came to my house to check my attic. He is informative, honest and forthright. read more

Bryan came out and was the best!! He was very professional, knowledgeable and kind. We are dealing with a stressful situation with powder post Beatles, he was able to identify the issue quickly and discuss a resolution plan with me that made me feel so much more comfortable and reassured! I highly recommend him! read more

Did not show up for an appointment we had to prepay a week in advanced. Did. Or even bother to call to say hey I'm not gonna come. Customer service was Adam's t they were going to show up right until the window closed and they were forced to actually look it up. read more

My family had mixed opinions about this Truly Nolen Pest Control business first we started having great service them when the technician came out but the service kept getting later and later until after 2 months of service with them. I had to keep calling in to have the technician to come out to put some type of bait down they use to kill off the roaches but it didn't stop them what's so ever so I am not sure what the technician uses. We had a huge spider nest next to our garage and the technician was told about it by his customer service representative and he never came and did anything about it he kept laughing and smiling for some unknown reason. The manager was notified about the issue but he never called back so no surprised there. As a big company like Truly Nolen they need to understand that when customers need a issue fix please fix it and not just stand there and laugh and smile about it. read more

I finally spoke to a manager and he was very helpful and understood my concerns, I did not cancel service but I told him if anything happens again I will cancel. read more

The pleasant team in the Brandon/Valrico office are sensational to work with! I have lived in Florida for over 20 years and am anti bug, anti mouse and anti *anything* else that enters my home and does not pay rent! Over the years I have done quite a bit of business with "bug guys" from Miami to Tampa, some good, some not so good - this team is head and shoulders above any other pest control company I have tried! The Brandon/Valrico Truly Nolen office has helped me evict some pretty despicable buggers and keeps all the repulsive critters away! Professional, courteous service at any hour, day or night, above and beyond what the average pest control company provides at a price that is sure to bring a smile to your face and pocket! I've been a customer for a few years now and they are always on time, never a "no show" and quick to offer an environmentally friendly, pet and child safe solution. Knowledgeable, thorough and friendly - gave me my very first lesson in Black Widow spiders! A call to Truly Nolen will be the best bug call you can make! Thank you Brandon/Valrico team for helping my family and I have a truly (critter free) Merry Christmas :) read more

They are charging me for a service where they came out to my house and didn't knock on the door to tell me they were here, I was moving my back yard and my wife Was in the house, but yet somehow they treated my house for roaches from the outside and they want to charge me $80 for it. I ask what could he have done from the outside that I could have not seen him? She says sweep, ugh bye, you won't get my money read more

I heard scratching and gnawing early morning two days in a Row and called Truly Nolen. Jay came out the same day and closed off the probable entrance and other very small possibilities. He then set traps. By the 5th day two rats were caught. My house is peaceful again and I can rest easy. Thank you Jay! read more

If I could give a negative 100 I would . I did use them in the past and they were pretty decent, now they have a new manager and they refused to even do my inspection!! I agree with all of these reviews DO NOT USE THEM. They don't even know what they are talking about when it comes to having a rodent in the attic yet that is what they advertise their specialty is. The woman I spoke to at the corporate office was even rude. I just do not understand how companies run now a days it is very frustrating when you have a problem and trying to get help and all you get is rudeness. read more

This is an ok company but i went 7 months an they did not get rid of my problem but they had exceptional customer service... still I do not recommend this company to anyone with a big problem read more

If you have pets DO NOT USE THIS NEGLIGENT company. They were told not to come to my house without an appointment. I have dogs that are loose in the yard via a dog door. They did not pay attention to my instructions. The first time they came they sprayed the front yard because they noticed the dogs. I let it go but it was not effective because they did not treat the area around the house. The second time they came they went into the area where my dogs were & left the gate unlatched. My dog was throwing up the next day. I was furious and I called and fired them. Then they sent me a bill for $117 for the unauthorized treatment. I paid an upfront fee and then monthly at $39/month. I don't know why they thought they could randomly treat and charge me the $117. When I called to complain I was told it was a mistake. Now months later I am getting letters from a collection agency - they claim I owe them $175. THEY ARE CORRUPT AND GREEDY, read more

Saw a cockroach in my home and called truly nolen even though the neighbor said it's a bad company, it doesn't work. I used to live in downtown Orlando (1st floor) and NEVER saw a bug, so whatever company the apartment complex used, it worked well. Anyway, I called truly nolen. Guy barely spent any time around the house. The second time around he was really late AND spent even less time. I was still optimistic though. I have seen MORE bugs than ever. Spiders, roaches, ants, mosquitoes. Horrible. I will call tomorrow and try to cancel and go with another company even though unfortunately, I signed a one yr contract with them that apparently is hard to get out of. So sad because I really wanted it to work out with this company but bugs are unacceptable to me. read more

Mike V has been servicing my house since I moved to Florida. He is a great guy and shows up when he says he will and takes excellent care of my home. If I even see one of those darn roaches I call and Mike comes to the rescue. read more

I have been extremely pleased with the service I am getting from my tech David Burnett at Truly Nolen. He is professional, knowledgeable, and a very nice man, He is patient with my dogs, (not an easy task), and is quick and efficient. David is a great asset to your company. I have been very pleased with everyone that I have come in contact with at the Valrico office, read more

Poor service, 6 months to clear rat problem. My son can do a better job. Don't use the Brandon office. For ref call 813 651-3737(not a good ref) read more

I have had Truly Nolen for many years, it did start off very rocky. Within the past year I have noticed a lot of good changes with the new management and staff. I would highly recommend this company for any of your pest control needs. They did a great job with my insulation and the lawn care keeps my lawn looking great. read more

At the end of May I found termites and termite wings on several window sills. A definite sign the house was infested and they were swarming. The house is under an annual service contract with Truly Nolen. Nolen was contacted and gave an appointment for the beginning of next week. At the beginning of the week, Larry, from Truly Nolen, came out and confirmed the infestation and said we would need treatment. However, he informed us that their service tech had been involved in an accident, damaged the truck and was in the hospital so he would have to get back with me to when the house could be serviced. By the end of the week he never got back to me. The beginning of the last week of May I called Nolen and no one answered so I was forwarded to the national office. I got scheduled a service appointment for 12 June between 9 - 11. On Monday the 10th, Dan Mather of Nolen called me to say they couldn't do the treatment because I wasn't under contract with them. I explained "Yes" I was buying the house but hadn't yet so the house was still under the current owner who had paid the annual service contract set to expire 8/1/19. I was working on the house and was the owner's POC since he had moved to Clermont. Dan said he understood and saw on the schedule that Larry was scheduled for Wednesday the 12 of June. I was with the tenant when about 0930 the tenant received a call from Larry saying he couldn't make the appointment because he was having carpal tunnel surgery. He rescheduled for Friday, June 14 between 9 -11. I was again at the house on the 14th when no one from Truly Nolen showed up. I tried calling the Valrico office at 1100 and was forwarded again to the national office. The national office finally got a hold of the Valrico office who said nothing was scheduled for 14th at the address. I fired Nolen and am going with another company. Truly is not Trustful. Why didn't Larry ever call back from the first meeting? Why didn't the office know of Larry's surgery and have someone else meet the appointment? Why was there nothing showing for Friday the 14th when the tenant had her phone on speaker and we both heard the same info? (Larry's call is in her phone log) The house is really infested since Nolen botched the possibility of spot treating early. The tenants are finding wings and termites all over including in their 2 month old's clothing and diaper packages. Use at your own risk. read more

I had Truly Nolen for close to a decade. The last year saw a sharp decline in service, treatment and over all business. I had 5 missed appointments for both lawn and inside treatments, 1 rep come out telling me he missed them because he didn't WANT to come out until he was scheduled and 3 'out of area' techs that did nothing except tell me they would alert my 'normal' guy. 2 week AFTER I canceled service, a 'field supervisor' came out and asked why he was there. Seriously? read more

We came home to find our 2 outdoor cats dead under the house. They should have had some type of procedure to prevent this. Very sad.

Truly Nolen came to our house today and did a fantastic job on the termite inspection conducted. Professional, courteous, knowledgeable and informative. Recommend them to do a termite inspection to all my friends and will use them again. read more

Juan Gonzalez, my pest control technician, is very professional, courteous, and knowledgeable about his work. I am glad to have him doing my pest control. read more

Do not use them they will bill you months after you cancel them. I read similar reviews on google and chose to ignore them but. They care more about money than customer service. read more