Overall, decent experiences. I prefer to see Lauren at the…read morenaperville location, she's the best. Very thorough and explanatory. She takes her time and ensures you're happy with the service you receive. I have had other nurses and they just fly through the appointment to get you in and out.

I'm extremely disappointed with this location and how my situation has been handled from start to…read morefinish. During my second appointment, I was burned on my forehead. The nurse claimed there was a note on my profile stating I requested the fan be turned off--which is completely inaccurate. I never made that request. I also purchased an expensive package under the impression of full hair removal, but I have not seen the results promised. When I raised concerns, I was told I would likely need to purchase additional sessions and that the treatment only removes about 80% of hair--something that was never clearly explained upfront. I requested documentation of what I signed and asked to speak with a manager. After multiple requests over several weeks, I received no response. When I finally spoke with the district manager, Jocelyn, she repeatedly spoke over me. When I mentioned recording the call (as your system states calls may be recorded), she claimed she had never heard of calls being recorded in her 5 years with the company and hung up on me. Shortly after, I received a call from someone on the "care team" who confirmed that calls are in fact recorded, directly contradicting her. When I pointed this out, he avoided addressing it. I was also told the employee who sold me the package is no longer with the company, so they cannot verify what was promised--which is unacceptable. At this point, I requested a refund. Instead, I was told I would be charged $400 per session for the 4 sessions used, meaning I would lose $1,600 from a $2,000 package. This pricing breakdown makes no sense and feels misleading. They were very responsive when making the sale, but completely unresponsive when addressing serious issues. After months of poor communication and unprofessional service, I have no interest in store credit. I would not recommend this location based on my experience.

My initial appointment was via a Groupon deal as I did not know what to expect…read more From the beginning with scheduling the office was friendly and quick with responses. Dr. Suwan was kind and informative about what options there were, how they differ, and which would be best for what I was looking to achieve (minimize 11's and forehead lines). The office itself is clean and well kept. So far I'm very happy with the results and already have my next appointment set. I don't have a before photo, but the last photo is me trying to make a face so the lines appear and as you can see my 11s and forehead lines are barely there and this is after only 1 appointment!!

I went to Dr. Suwan in February 2024 for lip fillers and had a very disappointing experience. I…read morewent in for fillers only, but she repeatedly pushed Botox on me. The injections were rough, I had significant swelling and bruising around my lips, and I was given no aftercare instructions. My lips went back to their original size within a month. When I called, I was told I needed a second syringe and that this had supposedly been discussed during my visit. I went back, and instead of addressing why the filler didn't last, she tried to sell me a third syringe, commenting that my smile was "very wide." Once again, the results faded within a month. In February 2026, I went to a different injector (BRN, RN). She was thorough, gentle, and professional. She couldn't even feel any prior filler in my lips. I received one syringe, had no bruising, minimal swelling, and loved the results. The difference in skill and professionalism was night and day. Based on my experience, I would not recommend this provider.

So so so happy with my Botox results. It was nice that I received $60 off for signing up through…read morethe app. The person who referred me and I also both got $50 on our accounts.

I had a consultation with Taylor. Was pleased with the experience. She was knowledgeable and…read morethorough. She patiently listened and answered my questions. I also like that she shared changes to their approaches based on past experiences and use of scientifically backed approaches. This shows they practice continuous improvement and stay up-to-date with advancements in the industry.

I went there today after trying another med spa in my area. I was so happy to be able to receive…read moreJuvaderm treatment the same day on my nasolabial folds and Radiesse in cheeks (one syringe of each ) The other place, Blue Seas refused to do them only in nasolabial and wanted to re- contour my whole face to the tune of almost $3000. (Mind you I am only 44 and practice good skincare). I can tell you I left feeling so much better and confident with immediate results. My wrinkles instantly disappeared!!! The consultation was great and I never felt like they were selling me something I didn't need. The injector was so sweet and skilled as well. I had an event the same night, and I had no bruising, and I had two people alone tell me that they couldn't believe I was my age. Trust me, that does not usually happen. I will continue to go there to keep up my fillers. I just wish I would've went sooner. Thank you Radiance Med Spa! UPDATE DAY AFTER: no bruising at all. Looks even better today!! I'm so happy!

I can't say enough good things about this place. From the initial consultation through booking,…read morereceiving your service and even follow up after your service the experience is excellent. I've had multiple services done: Botox. fillers. Chemical Peel, microneedling, Ultherapy and Neo msculpt. All 100% satisfied!!! Jumana and Nicole are the best! And the front desk staff warm and welcoming. You are in the best hands!

I didn't even have a chance to experience the spa because my facial was canceled by Smooth…read moreSolutions. I scheduled about a month ago for today at the Oswego location. Everything was confirmed. Two days ago I get a text (not a phone call, but a text message) telling me that the person I booked with had a scheduling conflict and asks me to come to the Naperville location on a different day. I explain that I already have other appointments scheduled those days (for a wedding that I'm in this weekend, the reason I scheduled the facial to begin with). I ask if there is anyone else available at the Oswego location on Monday (the day my appointment is scheduled). No response. On the day of my appointment, another text message shows up saying that no one else is available. Apparently they also only do facials in Naperville. I find all of this out on the DAY OF MY APPOINTMENT. How disappointing and unprofessional. A phone call when I booked the appointment a month ago would have the appropriate way to handle it, at the very least, a few days ago when I asked if someone else was available, but certainly not on the day of my appointment. That is unacceptable. There's no way I can get another appointment some place else today. Not to mention, I was the one who had to pick up the phone to call THEM to confirm that my appointment had, in fact, been cancelled. When I asked why I wasn't notified a month ago when I booked my appointment, all I got was a "yea, sorry". They said I could come to Naperville and made it seem like they were doing me some huge favor by allowing me to keep the same appointment time, as if I were inconveniencing them. I told the girl on the phone to just cancel the appointment, I didn't want to give them my business. No sincere apologies were made, almost as if they do this often. Do not book with this med spa. Very unprofessional.

Negative stars should be had! Scam. Paid $1,000 for micro needling and zero results, no follow up…read morecall , didn't have to fill out any paperwork. Had me with numbing cream on my face for over an hour/1/2 before hand. Left me in the room when I was done under some big machine over my face for about 10 minutes. Rude when taking my $1,000 because I didn't want to buy her $60.00 sunscreen. Highly NOT recommended!

My experience with Ali was amazing! She had to call and tell me she's moved locations which was a…read morebit further away but most definitely worth it. She is full of great energy, detailed and made me feel very comfortable. Ali explained everything she used, made clear all she was doing during the process and we also had great funny conversations. She explained to me her setup wasn't accurate to how it'll be in the future but nevertheless her space was clean, welcoming and still cute. I was a bit shy having been waxed only once before and my experience was soso. After booking with Ali I have nothing to fret. Her prices are also amazing. Hit her up!

I have been coming to Ali for Brazilian wax since I moved to Chicago in 2013 and I have never been…read moreto another esthetician. The atmosphere is relaxing and calming. I absolutely love coming in for my monthly appointment. It's the best wax experience that I have ever had. She is excellent at what she does. She uses the best wax in the world. She has a wonderful personality. Ali is very passionate her work and detailed oriented. I highly recommend her. You won't be disappointed.

Kendra is always warm and welcoming. They make the appointments as painless as possible. 10/10…read morerecommend.

staff were beyond welcoming and kind the best treatment you can get for the service they provide i…read moredon't think theres any other lhr clinic that can see me right the way milan and staff have

This is the place to go to if you want to be treated poorly. The staff lacks empathy, listening…read moreskills, and proper etiquette. When I walked in one of the receptionists appeared short tempted towards an elderly woman that had misplaced products she had just purchased. Little did I know I would be the next victim of their poor customer service, dishonesty, unprofessionalism and short temper. Walked in on Thursday 2/24/22 around 2:50pm, they advertise that they accept same day walk in's at ALL locations. One of the front desk receptionists said their location does not take walk in's. Not sure why they would advertise that when you call if it's not true. I was able to speak to a nurse with dark brown hair, she told me that the doctor could see me but not until 4. I told her I didn't mind waiting but instead of listening to me, she basically decided for me by saying, "no you wouldn't want to wait that long" and insisted, even after I repeated myself a second time that I wouldn't mind waiting if that's the only way I could get a simple prescription change. Next the receptionist ladies were rude, they didn't listen to my situation, instead of taking a moment to listen to understand what my situation was they would interrupt me and talk over me while I was speaking. An African American front desk receptionist handled the situation poorly she took the situation to level that was unnecessary, instead of having empathy she lost her temper and called the cops because I refused to leave when all I wanted was to take a minute after the Dr. was done with the current patient, to ask if she could change a prescription she had given me. The front desk also refused to give me test results from a biopsy that I had at this same location for my first appointment. The entire staff seems very dishonest and unprofessional they say one thing one moment and change it to something else the next and I could be talking to one receptionist and the other one will rudely interrupt. Pinnacle Dermatology give me a call.

It was my first appointment and I went to reception to check in. First she could not find me, then…read moreshe said "didn't somebody call you - Dawn is sick today?" If I was a no call no show I would be required to pay for the appointment. They did not have enough respect for me to let me know not to come in. Best part the next appointment is not for another month.