This is my first time obtaining insurance through a "local insurance agency." I purchased…read moreHomeowner's and Vehicle insurance. The first hiccup occurred when my credit card didn't show the money as processed and I didn't want a lapse in coverage; so, I followed up with a daily phone call for three days before I received comformation. Approximately two weeks later, I received an invoice from my car insurance requesting an additional $25.00 without an explanation. Another phone call to the agency. Apparently, my quote was a misquote. Hmm? This past May, I incurred hail damage and subsequently filed my first homeowner's claim. It ended up being a catastrophic claim and naturally I had questions. I initially spoke to Jennifer. She awesome! She explained things and answered my questions AND she took her time with me. This was why I went through a local insurance agency. I wanted to be able to educate myself and learn about my insurance rights. Jennifer actually helped me appeal and win, gaining me additional funds that I was entitle to. Nevertheless, two weeks later I had another question for Jennifer. When I called the agency, I learned she was off that day. Stephanie took my call. When I said, I would call back, she bullied me into telling her why I wanted to speak to Jennifer. I caught her up to date with my appeal. Stephanie proceeded to inform me that Jennifer was not an adjuster, that she was an agent and she would be fired for providing me with the information about NC rules. Additionally, she said, that the only thing available to me would be to open another homeowner's claim since my file had been closed. Wow! One of my questions to Jennifer was about how filing homeowner claims count against you but a catastrophic claim does not. I asked Stephanie, "why should I pay a local agency for insurance when I can go through the company for cheaper, if I'm not going to be provided with answers to my questions?" She responded; "I don't know" and hung up the phone! I emailed Jennifer the above exchanged the following day. I have yet to receive a response. I sincerely hope Jennifer was not terminated. I understand employees have bad days. I've had many myself and dealing with the pubic isn't always a good experience. However, I didn't deserve to be hung up on. I will not use this company in the future. I am unable to locate a website for Madison Insurance Agency which is odd. Hey, they can't get poor "google" reviews without one. Another hmm??

They were very prompt in sending a requested COI. I was impressed with the friendliness and…read morecourteous response.

Chris is a great guy and very knowledgeable. Laura Marie is very personable with good product…read moreknowledge... the office is VERY responsive! They return calls and respond to emails - customer service like a business that cares about people and their relationships with them. All insurance is going up -no doubt about that! But Chris and Laura Marie will do what they can to help!

This office is fantastic ! They are so personal and know each client by name when you call. They…read morealways find the time to ask how life is and remember if you mention anything to them and always follow up. Today they even wished me a happy birthday . What other insurance company does that ?!! All around great customer service

I have been with Tabatha Hamlin at State Farm for sometime now and never once have had an issue…read more Juliana, her assistant, has helped me tremendously. they both literally jump through hoops to make sure I am satisfied; from phone calls, to emails, as well as, text messages. I love having them as my insurance provider!

Amy is great! she explained my policy to me in detail which I appreciated. she finds you great ways…read moreto save on any of your policies. I would definitely recommend this team from State Farm

My entire 10+ years banking with self help has been nothing but a hassle and not very helpful when…read moreit comes to anything. After being with them and given several opportunities to fix issues where I have had money taken out my account without consent forced to pay fees for things that I have not purchased , never received a refund once. and now after having my account closed from fraud I had to paid for it to be reopened and all of my account information was lost upon reopening the account after being told nothing would change. I will be closing my account after 12 years because self help cannot provide any help to it long standing customers or solutions.

I opened CDs and saving accounts for my grandchildren. It was a challenging process for me because…read moreI had various types of accounts to open and close. Neph helped me, He was patient and explained everything clearer to me. I laugh, at one point I questioned his math and insisted I was right. I was wrong. He was gracious and patiently explained it to me. He was everything a great bank employee needs to be. I am very thankful he works at South French Broad Self Help Credit Union, Thank you Neph.

Dan provided great service. He's friendly, down to earth and provides good coverage for the cost…read more I have peace of mind now about my insurance coverage.

Dan provided outstanding information and is a straight shooter. Plus Erie is a highly rated, client…read morefriendly insurance company.

My fiancee came here for a quote with Amy. She said she would have it for her in 3 days. We called…read moreher after the 3 days passed and she said it would be 30 minutes. It's been a week and we still have not heard anything. Apparently this company does not want to take on new customers. Do not waist your time in getting a quote with this company because you may or may not get it in a timely manner.

I cannot say enough good things about Mike Gilliam and his staff. They are amazing to work with…read more They are kind and professional. They take time to get to know you so that they can really help you with all of your insurance needs. I feel like I am more than just a customer with them. They are so good at explaining things in a way that is easily understood. Mike is extremely nice. The whole agency makes you feel valued. I highly recommend them for all of your insurance needs!

Cybele did what the others continually made a mess of. As I write this I'm happily recovering from…read morea major medical event. Cybele got me great insurance at a phenomenal price and just in time. about a month after she helped me I had to use it! Thank goodness for Cybele's experience, attention to detail and care. She listened to me but more importantly I listened to her. She is truly an expert. Listen to Cybele. Call her now! Manley Nelson Broker-in-charge PinDrop Group LLC

Health insurance is expensive and a daunting process that seems futile at times. I booked a free…read moreconsultation with Brooke thinking that it would just be another runaround trying to get me to commit to plans that were much more expensive than I could afford but she was super down to earth and easy to talk to. She quickly gathered that I am eligible for ACA(Affordable Care Act) and my jaw dropped when I saw how affordable the options were. After looking in to a few plans and her explaining what they mean, I'm enrolled to have substantial coverage for a fraction of the cost of everything that I researched myself. We'll see how the coverage goes but as of right now I am a seriously happy camper. Thanks Brooke!

I called this company just getting the number online, I told the lady I spoke to that I would refer…read moreher even if this company does not do my taxes and that is what I'm doing I was on the phone for near an hour with this women she was friendly and caring answering my questions and explaining things to me, I wasn't even her client yet Though I wish I was. I was to late for most places due to documents coming to me late I would recommend this company for the kind of care and respect I received on that phone call alone.