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Trust Rooter

4.8 (184 reviews)
Open Open 24 hours

Get pricing & availability

Response time

10 minutes

Response rate

100%

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Reviews With Photos

Naomi S.

We needed a plumber because our plumbing was backing up. I put in a request through Yelp's "Get Pricing & Availability" feature and got quotes from a couple of companies. I selected this company based on the favorable reviews. We spoke with someone and explained what was going on and were told that someone would be out that afternoon between 1-3 pm. We received a call from the service tech before 1:00 pm letting us know that he was on his way. When he got to our house, we told him what was going on. He was able to fix the problem and even found the outside clean-out plug in our yard that my husband was going crazy trying to find. Excellent prompt service. We would use this company again if we have issues with our plumbing backing up.

Crack in toilet
Shannon S.

We hired Trust Rooter to replace our leaking hot water heater inside our condo. We prescheduled several days ahead of time since we were out of town, and the technician arrived on time within the service window. He did great/fast work replacing our water heater and changing a broken valve. He noted a few code-compliant updates he made, which I also appreciated. He was very kind and professional, and also worked while my kids were being loud nearby, which is not easy/fun. The hot water heater is working well and we have no complaints there. The issue that arose after TR left was in our bathroom. I immediately found a new crack on our toilet base. The technician asked ahead of time to use the toilet to drain the hot water heater, which I consented to. I know this is a new crack because I had just previously cleaned/wiped the toilet before he came. We called the company to report the issue and after a lot of back and forth, they claim there is no way their work could have cracked the toilet. I also do not want to make any false claims, but I definitely know that the toilet was not cracked before Trust Rooter arrived. TR was very friendly and respectful while we discussed the complaint and offered a small discount (see below) to replace the toilet, but we chose to go another route to replace the toilet as we have lost trust in TR. EDIT: the offer to replace to toilet was 20% off the toilet cost and 40% off labor.

roots pulled out of my toilet piping

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1 month ago

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Robin G.

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6 days ago

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Robin G.

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13 days ago

Called regarding a replacement of a garbage disposal and toilet valve. Excellent service and competitive pricing.

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Robin G.

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20 days ago

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Robin G.

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16 days ago

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Robin G.

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1 year ago

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Brad S.

Helpful 18
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1 month ago

10/10. They responded to my message at 6:30AM(!). Jose came out at 9am and fixed my broken toilet. Super nice guy and quality service.

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Robin G.

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3 months ago

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Robin G.

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7 months ago

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Robin G.

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6 months ago

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Robin G.

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2 months ago

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Brad S.

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1 year ago

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Robin G.

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6 months ago

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Robin G.

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5 months ago

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Robin G.

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3 months ago

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Robin G.

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4 months ago

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Robin G.

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10 months ago

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Robin G.

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3 months ago

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Robin G.

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8 months ago

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Robin G.

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4 months ago

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Robin G.

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2 years ago

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Brad S.

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1 year ago

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Brad S.

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5 months ago

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Robin G.

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2 years ago

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Brad S.

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3 months ago

Very professional and honest with everything. I highly recommend Trust Rooter. Jose took care of everything!

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Robin G.

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3 months ago

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Robin G.

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3 months ago

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Robin G.

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9 months ago

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Robin G.

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7 months ago

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Robin G.

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1 year ago

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Robin G.

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8 months ago

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Robin G.

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8 months ago

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Robin G.

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3 months ago

Leo, who came out to look for my leak, was terrific. He was thorough and communicated exceptionally well.

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Robin G.

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9 months ago

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Robin G.

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7 months ago

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Robin G.

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4 months ago

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Robin G.

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4 months ago

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Robin G.

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2 years ago

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Brad S.

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1 year ago

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Brad S.

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1 year ago

They were early to the appointment, incredibly helpful and professional, and reasonably priced. Highly recommended.

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Robin G.

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Page 1 of 5

Ask the Community - Trust Rooter

Review Highlights - Trust Rooter

Robin at Trust Rooter responded quickly to my online request for service on a Sunday evening and explained my options.

Mentioned in 25 reviews

Read more highlights

4 Star Plumbing Services

4 Star Plumbing Services

4.4
(171 reviews)

I hired 4 Star Plumbing after both units of my duplex experienced a sewer backup. I paid over…read more$3,100 for sewer work that included clearing the line, installing a cleanout, and hydro-jetting. Despite that work, the problems continued and I experienced additional backups within weeks. I ultimately hired another licensed plumbing company to investigate further. Their camera inspection and subsequent excavation found significant issues beneath the home, including approximately 10-15 feet of improperly pitched sewer line that required correction during a complete under-slab sewer replacement. As a homeowner, I relied on 4 Star's expertise to properly diagnose and resolve the issue. Instead, I spent thousands of dollars, suffered water damage, disrupted my tenants, and ultimately had to move forward with a major sewer replacement project through another contractor. What disappointed me most was the lack of accountability when I raised my concerns. I understand that underground plumbing issues can be complex, but based on my experience, I cannot recommend 4 Star Plumbing. I would strongly encourage homeowners to obtain multiple inspections and opinions before proceeding with expensive sewer repairs.

Had tree roots that damaged the water main from the meter to the house. Carlos responded and was on…read moretime and friendly. He gave a quote of $750, but needed to see how extensive the tree root system was and how bad the damage to the pipe was. After digging and tearing through all the tree roots, and it was extensive, he found the cracked pipe and was able to replace the damaged portion. After completing the job, the final price was lowered to $565. 4 Star Plumbing provided a 1 year warranty on their work, which really gave me peace of mind. I was very happy with the promptness, friendliness, and professionalism Carlos displayed, especially after having nightmares with past plumbing companies. I highly recommend 4 Star Plumbing.

Mr Vincents Home Improvements

Mr Vincents Home Improvements

2.3
(6 reviews)

I had the unfortunate experience of hiring nicholas to fix a few issues around my house, and it was…read morean absolute disaster. Not only did he fail to resolve the problem, but he also left my sinks completely destroyed and cracked my toilets in the process. From the start, Mr. Vincent seemed inexperienced and rushed through the job without taking proper care. The sinks he "repaired" now have leaks that weren't there before, and both toilets have visible cracks not exactly the outcome I was hoping for when I called for help. When I tried to address these issues with him, he was unresponsive and refused to take any responsibility. It's one thing to not fix the issue, but to actually damage my property in the process is completely unacceptable. I am now looking at the added cost of repairs that wouldn't have been needed if I had just called someone else in the first place. Do yourself a favor and save your time and money. Stay far away from this guy.

O if I could. I asked Nicholas aka Vincent to come out to clear a drain pipe under the house. I…read moreknew there was a clogged pipe near the kitchen. When I arrived home,he was already there using a snake going the other way into my septic tank. He claimed the septic was full because there was some water in the clean out pipe. I told him there's always a little bit of water in there for the past 44 years! I also told him that I had the septic snd drainfield replaced back in May of this year. I then called the owner of the septic business and told him I had a plumber at my house to unclog a drain pipe under the hosue but he was saying the septic is full. The septic company owner said it's not possible for it to be full,but he would send his guys out because they honor their work. Nicholas aka Vincent would not take his snake and try to snake the side going under my house. He said bc there was water in there. He said there was a $200 charge for coming out and I said but you didn't do what I asked. I paid him because I'm an honest person. The septic guys came out that same day and checked septic,pipes and grease trap-all clear. They then took their snake and went under the house,then got the pipe clear and all the stuff clogged easily came out. My husband called and text Nicholas aka Vincent with texts and videos of the guys cleaning it out and asked him to refund the money. He did not respond. I sent a text letting him know that he did not do what I asked and i had to pay another company who easily fixed it. He called me and agreed to zelle me back half,which was $100 at the end of the day. He never did and I have texted him 2 other times today with no response. I did some research and he has numerous bad reviews and a complaint with the state because he's claiming to be a licensed plumber and he is not. Anyone can look that information up. ​

Trust Rooter - plumbing - Updated July 2026

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