Never do business with this company. My insurance annuity matured 1/25/26 and they have purposely delayed sending my funds for rollover into another Financial Institution. As if today 3/26/26. I have yet to receive these funds. Although they continue to keep my money, they refuse to adjust the interest earned. They have made this very very difficult and caused me undo stress. read more

Appalling lack of customer service and prolonged systems downtime. Currently, both their website and phone systems are down and have been for days. Days! I've been unable to access my policy or even reach a human being at this trash company. All their corporate phone numbers are down, as well. Even the non-1-800 lines. None of the extensions work. The website portal won't work. Can't login, can't change password, can't use the contact form, can't request username. It's as though my profile no longer exists. All phone attempts at contact are met with an automated response claiming they're experiencing 'technical difficulties' before being hung-up on. Can't even leave a callback number. It's actually hilarious how unprofessional this is. But wanna know which services actually still function at this company? Take a wild guess... Their billing department's still up and running. They're still able to withdraw my money as my monthly premium was just paid. You can really tell where your money goes with this crap insurance firm, and it's not towards infrastructure and customer service. About to file a BBB report on these absolute clowns, as this lack of transparency in resolving their on-going issues is utterly unacceptable. read more

Trustage is the worst insurance company I've ever dealt with. I have them through VyStar Community Credit Union. I was out of work for a year due to an accident. While they initially covered me for the accident, when I lost my job during that time, Trustage subjected me to a series of questions, almost as if they thought I was lying or unwilling to return to work. I'm still unemployed, yet they continue to withdraw money from my account for insurance they aren't paying for. I'm sharing this review to see if anyone else has experienced something similar. Throughout the year, I couldn't work because of my accident, and they kept taking payments despite not compensating me. If I don't get results with the insurance commissioners, I'll stop them from taking more money and demand repayment for every penny they deducted after ceasing compensation. This company, CUNA, changed its name to Trustage to keep people from knowing who they really are. This is what they did to others: Claim 230-510-008 created on or about 5/8/23. On 5/9/23 letter of appointment was submitted via email, upon request from CUNA. On 5/12/23, death certificates for both ******* and ******* ****** were submitted via email, upon request from CUNA. On 5/15/23, an email from CUNA states they cannot pay out death benefits and are requesting the SAME INFORMATION already submitted I attempted to contact CUNA via phone. I first reached a claims representative, whose identity I did not document, and I requested a supervisor. A "Susan" came on the line, stating she was a supervisor and asked how she could help me. As I was explaining the issue, Susan continually interrupted me, attempted to talk over top of me, and placed me on hold without notice. I had attempted to explain to Susan how I had been receiving the run around from CUNA and wanted immediate attention to my issue. Susan then forwarded me to a "Claims queue" where I was "Caller #10". Your supervisor failed to listen to the customer, failed to address my issues, and just dumped the call. Then "Lauid" took my call and refused to forward me to Susan, or another supervisor, to which I hung up the phone and stated this complaint would be filed. CUNA is incompetent and is failing to execute on a beneficiary payout as requested. They are purposely requesting the same information, at least three times now in some regards, and refuse to provide telephone support of the poor customer service you provide. It seems apparent that CUNA is more concerned about wasting customers' time. read more

As my father's power of attorney, I called to discuss paying his premiums and updating address as he is unable to handle his own affairs. The representative would not discuss updating his address, his premiums, nor sending a letter to his new address. They stated his policy will be cancelled and then hung up. ​ read more