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    TSA Checkpoint - Hilo International Airport

    3.8 (4 reviews)

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    Thrifty Car Rental - Emergency vehicle came to carry someone out on a stretcher after he collapsee while waiting over an hour in the heat

    Thrifty Car Rental

    1.7(320 reviews)
    64.7 mi

    I usually have plan B for my car rental, but for this Kona trip I didn't, I did a last minute…read moresearch on Priceline and happen to get a super low rate with Thrifty, but I was hesitant about going with Thrifty since it was my very first time renting from here. I read the positive reviews and just stuck with it, for this rental I will have to pre-pay for the rental ahead, which I don't like to do but just did it to lock in the rate. I saved money for this rental which is always a good thing! I was worried about the pick up & drop off shuttle, I read about the wait for shuttle bus, but I did not encounter any bad experience. Both shuttle drivers were nice and working hard, one of them even add some jokes while he dropped us off . I guess we got to Kona at the right time since there wasn't a long line, just about 3 before me, total wait time was less than 10 mins. The staff that checked us in was nice, I did mention we were in a rush to get to our destination before closing time of 2pm and we got our rental car and info. in 10 mins. No hassle of car insurance and upgrades. We did the car check for damages and the mid-size car we got was great condition, we made it to Captain Cook before 2pm. ( hate flight delays but everything worked out perfectly!) Happy we got to all of our destinations, returning vehicle was quick, We just missed the shuttle but the next one came quick. I am giving Thrifty 5 Stars, you earned it, Thank you!!

    40 mins in line. Two people working on a holiday weekend. Then they didn't have the car that we…read morereserved.

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    Thrifty Car Rental - Us very frustrated with Thrifty's awful service.

    Us very frustrated with Thrifty's awful service.

    Thrifty Car Rental - Angry, tired and upset people

    Angry, tired and upset people

    Thrifty Car Rental - Tented area to wait for your primary and secondary drivers to be serviced.

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    Tented area to wait for your primary and secondary drivers to be serviced.

    Alamo Rent A Car

    Alamo Rent A Car

    3.2(304 reviews)
    62.2 mi

    Anytime we rent a vehicle I keep my fingers crossed that it'll be a good experience…read more I can say it was a very smooth process beginning at the counter, selecting the SUV, and returning the SUV a week later. I wish all car rentals were as easy. They even provided a list of recommendations that the locals eat at and shop at. That's ohana.

    I was charged $244.93 for a Damage Waiver I never requested on my recent rental in Hawaii. When I…read morecontacted Alamo to resolve it, the representative actually acknowledged there may have been a fault on their end but still refused to issue a refund, hiding behind the signed contract. Here's the thing about that contract, customers sign at the counter in good faith, trusting that what's in the document matches what they asked for. That trust was broken here. Nearly $250 for a product I didn't ask for and wasn't clearly informed about is not a small mistake. And a company that recognizes its own potential fault but still refuses to make it right tells you everything you need to know about how they value their customers. I'd caution anyone renting from Alamo to review every single line of your agreement before signing, because apparently that's the only protection you have. I'll be pursuing this further through my credit card company. Update: After escalating my concern, the regional manager reached out and processed a full refund for the Damage Waiver. I appreciate that they made it right. Raising my rating to 3 stars for the resolution, but I'd still encourage anyone renting here to review every line of your contract before signing.

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    Alamo Rent A Car
    Alamo Rent A Car
    Alamo Rent A Car

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    TSA Checkpoint - Hilo International Airport - airportterminals - Updated September 2026

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