Really cute airport. Very clean and well staffed. From check in to gate area all was super smooth…read more Large horseshoe bar with friendly staff. Just serving soft drinks, coffee, tea, wine and hard seltzer now. Sure they'll add more eventually. Gates are all together so you can't get lost. Lots of comfortable seating. No annoying background music or tvs blaring. TV screens have closed captioning. Thanks for CNN. Waiting to fly home to JFK. Couldn't be happier. So different from Delta T4 at JFK which is a shit show concerning food and Drink availability and crappy seating with no tables or cup holders. This airport makes you appreciate flying.

One of the smallest airports I've ever visited. It is a newer building with a generic feel. The…read morebest feature, it's convenient. Easy drop off, easy parking, and easy to catch the bus to town. Everything about this place is mom-and-pop. Locals running the No Name cafe, chummy staff, cops, TSA staff, etc... Small town folks, Big name city, welcome to ITH. The cafe and vending machines only sell Pepsi products. Gross. The cafe food is decent, I had cheeseburger and fries. I was the only traveler mid-afternoon, so everything was hot and fresh, cooked to order. Other perks: free wifi and the Muzak is top notch. And yes, I'm delayed here long enough to appreciate both of those. On a side note, the self-described "facilities manager" is a loud talker with too much time on his hands. His favorite activity is to mill around chatting up the other employees, from the airline counter staff to the custodian, to the cafe owner, "blah blah BLAH BLAH...." shut the yapper already, damn. I really want to give four stars for convenience, but airplane reliability and on time performance here is poor. I've had two out of three flights delayed, both causing missed connections. I suppose that's an airline issue, but it's on you too ITH. Next time I'll fly to Syracuse and rent a car.

It's a smaller airport that doesn't have food options like LaGuardia or JFK and it definetly…read moredoesn't have the greatest selection of flights or non-stop destinations, but I've NEVER had a bad experience here. The staff has always been pleasant, their TSA is organized, efficient and usually very quick. What really prompted me to leave this review, though, was an outstanding experience we just had with a young man named Hunter. We returned to find that our car wouldn't start. Hunter showed up in less than a minute and helped jump it. He didn't just get it started and walk away though, he stayed with us until he was sure the car was ready to go. He was incredibly kind, patient, and pleasant throughout the entire interaction. After a long day of traveling, he helped turn what would have been a rough spot of an already rough day into a positive experience. He really made a huge difference and was an excellent representative of the airport. At the end of the day, Syracuse may not be the biggest airport, but experiences like this are exactly why I'm happy to have this as my home airport.

SYR needs to learn how to airport…read more The best case situation is either departing or arriving when only ONE regional plane is present, any other situation: pack your patience, it will be chaos.

Am so disappointed that this newly renovated airport will no longer have Delta or other passenger…read morecarriers supported. There are no viable options to get to Binghamton

Uuuhhh... this place is teeny tiny. Does any airline besides Delta flight into / out of here…read moreanymore? I don't think so. I'm surprised this place is still open, honestly. Got to the airport, was going through security, and had my bag pulled aside. The TSA agents were incredibly pleasant, but they were pulling every. single. bag. aside... my bag got pulled aside for a square compact. Really???? Bag got put through security again... everything was fine... and I went on my merry way... ... then I got a notice that my flight was delayed. Fine. I went and sat in the hallway leading to Gate 6 for the extent of my delay, working away on emails for my office while I waited for my plane. Fortunately, I had enough of a buffer in Detroit to account for the layover, but getting out of Binghamton was my first flight of the day and getting quickly delayed wasn't helpful. Ugh. Parked at the airport from Friday morning until late Sunday. I can't remember what the cost was... around $20, maybe? I have no idea. By the time my flight coming home landed in Binghamton around 11:30pm on Sunday night? I was dazed, tired of Delta delays, and just wanted to be home. TL;DR The people here are pleasant, but the airport is tiny and I was delayed getting out of Binghamton for my connection in Detroit. With minimal options to get back home, I was just praying nothing would happen to my late night flight back to Binghamton from Detroit a couple days later. Ugh.

Nice airport and easy to get in and out of. It's also clean seats are comfortable. I wish I could…read moreget here with a direct flight from MSP A few more food options would make it a five star rating.

I've been to this airport twice now and have enjoyed it both times. I can see why it was voted "the…read morebest small airport". It's always very chill in here and never super crowded so it provides a really good flying experience. Food options were not super plenty full so you should eat Outside the airport if you can. Plenty of stations for water and bathroom, brakes and lots of seating for waiting. Security lines were never long and you can come here closer to your flight so you don't have to spend as much time in the airport. Pick up and drop off areas were wide open so you don't have the rose of backed up cars. Very good airport!

I haven't even gotten to this airport yet, and I can already tell it's going to be awful…read more I've been on the phone for the past hour hitting every possible selection to try to get a person at this airport on the line, and NOTHING works. Every option from security to rental car just rings and rings (at best), or disconnects (at worst). One of the numbers goes to a fax machine. How are people supposed to find out what they need to know about your airport if the information isn't online AND nobody answers the phone. I mean, nobody? Ugh. I've got to try to get to this airport today and fly out tomorrow. I'm not feeling hopeful about my flying experience if a simple phone call is so hard to answer. If it's not a total poop-show I will gladly come back and revise this review.

We just had the worst experience with Allegiant airlines out of Elmira. The agents at the desk were…read morerude and disrespectful!! Not helpful or accommodating in any way!! Our flight was delayed 4 hours and when we finally went to check our bags they told us we weren't able to and that the flight was closed even though the plane hadn't landed yet!! They told us we could get on the plane but we just couldn't take our luggage. Which obviously makes no sense. We have flown allegiant airline for years this experience is causing us to question our willingness to fly with them again.

We don't travel a TON much but when we do, we usually fly Southwest…read more My experience with Southwest at this location was great. Staff were friendly. The main negative is some of their policy changes as of late. I hate that they got rid of their free checked bag policy. Now the majority of people shove everything in their carry ons and as a result, anyone in C boarding zone will *usually* need to check their carryon at the gate. (Ugh) Regardless, I still love to fly Southwest. Can't wait for the assigned seating tho. Not a fan of the open seating.

I just boarded Southwest in Rochester. The boarding process is confusing. They have assigned…read moreseating and boarding groups, but evidently they still want you to stand in the old lines. I looked multiple times to check if there was anything instructing us to still stand there but it was blank. I walked up when they called my group and was told by a very rude gate agent that I needed to get in line. I asked her how I would know that since there are no markings. She just mumbled that those are the rules. RUDE

All i wanted was to rent a limo for a Bachelor party. i was trying to give this business my money!…read more i was coming from out of state. so after researching the area, i requested quotes from a few limo places and All American Limousine was the least expensive, by far. so i decided to give them my business. the price and everything included was great. almost too good to be true compared to other quotes in the area. i was just about to whip out my credit card and call him with my payment until he told me he wanted to send a contract via snail mail *after* i made my deposit. All i asked, was to have a contract emailed so i can sign it, scan it, and return it before any money exchanged hands. that's just how i do it in my line of business! but he absolutely insisted i give him a "non refundable" deposit before i read or signed a contract. this means when he gets my deposit, he can change the quoted price afterwards; he can change anything that was agreed to and i can't do anything to get my money back. we emailed back and fourth for 3 weeks and i got nowhere, as he kept refusing to issue a contract unless i gave him money up front. Eventually he sent a copy of what his contract would look like., but nothing was filled out, not the price, not a signature... not anything. just his companies header and blank lines. it seemed extremely shady! after growing tired with frustration, i called him only to leave a voice mail and to get no call back. then i get an email saying i waited "too long" and that he booked the limo for a prom. when it was I who was the one waiting for him!! so now, after a 3 week headache, i have nothing to show for it. i guess i am just going to have to contact someone else. unless you enjoy games and unprofessionalism, i wouldnt recommend All American Limousine. not at all

I was very pleased with service. My daughter traveling on her own out of state to college campus…read moreand I wanted to ensure she got there on time and safe. Mike was great! Very pleasant and reliable. Would highly recommend.

My son Patrick Reifsteck was traveling this morning July 18, 2015, with his 20 month old son,…read moredeparting Rochester to Chicago for his connecting flight. He was carrying a 4 ounce bottle of prepared milk for his son and 3 sealed liquid bottles of Pediasure. After going through a thorough check of his carryon and a body scan of himself and waiting over 10 minutes for another inspector and fear of missing his plane, Pat asked if he discarding the formula would make everything passible. He was told yes if he discarded the formula, he would be able to approach his departing gate immediately to make boarding on United Flight 1676 with less than 20 minutes to go. Is questioning sealed baby formula really making air travel safer? Please refer your policy regarding this situation.

our driver was great and punctual!! We would recommend for sure! He came at 4 am!! We will use…read moreagain next time we fly!!

Beautiful and great driver love the man great guy very safe driver I loved driving in the cabread more