Iron Mountain's customer service systems are broken! Getting issues resolved exhausts valuable…read morecustomer resources just to be stuck in an endless cycle of order taking without resolution. It would be much simpler to use a sledge hammer and some matches.

From the owner: Secure Shredding Services - Iron Mountain secure shredding services protect the privacy of your…read moreinformation by destroying paper records and documents, plastics, and media in a cost-efficient, safe, and compliant way. Records & Document Store - Secure offsite document storage. Records and information are the lifeblood of any organization. Safe and secure document storage is critical to compliance and business continuity.Document Scanning & Digital Services - Gain secure, collaborative access to your information. When you live in a hybrid world of paper and electronic information without a unified view of your information, you and your employees spend precious time searching for what you need. Vital Records Storage - With a strong local presence and nationwide coverage, we're the trusted partner for secure storage of vital records--protecting your irreplaceable assets with care and compliance. IT Asset Destruction Services - Our secure ITAD solution prioritizes your business' data security, sustainability and brand reputation. We'll help you destroy, recycle and/or remarket your retired IT equipment through a reliable, environmentally-friendly and compliant process. Our ITAD approach will help you reduce e-waste and retain maximum value from your end-of-life IT assets, including your computers, mobile phones, servers, hard drives and more.

Sam was great with my computer. It was an old work computer that was sluggish and still had…read moreobsolete connections to my job VPN. He was able to get that all off and remove files that I didn't want anymore that were work product. He was finished with my Surface in less than 36 hours. Highly recommend him.

My power button on a prebuilt PC broke after 7 or so years of use, took my PC apart and realized…read morereplacing it was beyond my capabilities since the prebuilt used different components than what I was familiar with. I have heard horror stories about 2-4 month wait times for places like from Micro Center so I did a few google searches to find a computer repair shop. I found Sam's Computer Solutions and noticed it had over 100+ 5 Star Google reviews so I gave the shop a call and described my issue. He had flexible and fast availability and I was able to schedule an appointment to drop off my PC within two hours of making the call (the Thursday before Memorial Day weekend). The gentleman who greeted me was friendly, reassuring, and professional. He clearly outlined what options I had, what the price points for each option was, if and how each option would or would not change functionality, and asked which option I'd prefer! He made sure I was comfortable with the pricing before moving forward. It sounded good so I left my PC and he assumed me it was in good hands. I got a text the following Monday morning (A holiday no less) saying my PC was ready to be picked up. The repair cost was exactly the lowest price he had quoted. I made an appointment to pick it up later that afternoon. Upon arrival he described everything he did to fix it (installation of new component, where he wound the additional length of wire if I wish to change the placement of the part, and let me know he dusted everything which I appreciate). I just got home and plugged in my PC and the hardware he installed worked perfectly! I am extremely satisfied with how Sam's Computer Solutions handled me every step of the way from initial phone call to pickup. I can confidently say if you are like me and are not the most tech savvy person, need a computer repair and wish to support a local business I cannot recommend you make use of this service enough! :)

This business scammed me by charging me for an unauthorized service and then demanded payment for…read morework that I never gave the okay for. They also never asked me what the issue was that I was having and assumed very incorrectly about prior damage that had occurred more than a year prior. My computers worked perfectly after those spills because I was able to do a cleaning of them all those months ago. Their forced cleaning of my computers didn't resolve my issue at all because my actual issue was electrical issues we had been having in our home, and if they had asked me what problem I was having with them in the first place they would have known this and could have earned their money legitimately instead of scamming me for it. I ended up having to pay them $150 just to get my computers back with the same exact problem. The issue wasn't with them at all but was with the monitors. If they had spoken with me we could have figured this out before this unneeded cleaning service was forced upon me to pay for. I signed up for a free diagnostic and then he called to tell me I owe $69.99 per computer. What a scam! The front desk gentleman is very nice, but the actual repairman is a scammer. They also won't refund me the money! So now I have to buy new monitors which is more than $150 on top of the forced cleaning fees! Unbelievable! This is shady business and they shouldn't be allowed to keep scamming people. At first I gave him the benefit of the doubt and thought this was only a misunderstanding, I reached out very kindly to explain all of this and ask for my money back. They only ignore me like I don't exist anymore. Of course, because he knows he scammed me!

Excellent! With computer repairs, I always expect bad news across the board: cost, timeline, actual…read moredamage, etc. While they can't completely fix something that's totally dead, I am quite impressed with how well they do with equipment on all three counts (time, cost, function). Have had several visits to them in which I was really expecting something bad, but each time I've come away with fully functioning equipment at a very acceptable price.

After a critical hard drive failure, I discovered DRC's website which noted that it had recovered…read moredata for major motion pictures, national companies, and personal users. Upon calling, I talked with Curt, who kindly assessed my problem and explained the data recovery process. I went to drop off my drive the same day. The location was somewhat difficult to find. Data Recovery is located inside the Clear Channel Building, the shiny tower just off the Montgomery Road exit on I-71. Their website said Suite 700, but upon arrival, the door placard read the name for HQ Global. In fact, it looked more like a law office than a place that salvages data. I walked through the big, glass doors and asked the receptionist where I could find the business. She said, "That's us! Are you dropping off?" I left my drive with her at the front desk, a post-it note attaching my name and info. I'll admit, I was a little nervous not getting to meet Curt face-to-face. It's always nice to know who is handling your sensitive information. The next day, I receive a call from Curt. He analyzed my drive and discovered the power board had been damaged. It was going to be replaced, then sent to the lab for data recovery. He quoted the process would take 5-7 business days. That was faster than I expected. The cost? $2,000. Ouch. OUCH! Having shopped around for companies, this seemed like the average rate for a damaged drive. Throughout the next week, I received updates from Curt about the status of my drive. It was sent to a lab for repair, but unfortunately, the data was unrecoverable. While I felt well-informed with the status updates from DRC, I didn't get my data back and have to give this place 2-stars.

I am a photographer and had shot a wedding on a brand new card; when I went to transfer the files…read moreto a hard drive the images started to say "unable to show preview" and then the entire card went blank. 2000+ raw images, gone. I was absolutely panicking until I came across Data Recovery Cincinnati and left a frantic message for Curt on a Saturday night. He contacted me on Sunday and let me know he would be able to look at my card on Monday, and I picked up a flash drive with ALL 2000+ photos recovered by Wednesday. HE IS A MIRACLE WORKER! Curt was so calm and efficient on our initial phone call, just talking to him made me breath a bit easier and hopeful that he would be able to work some magic. The crazy quick turnaround time, the responding on a weekend, the incredibly affordable price, the confidence and professionalism= all reasons why I have already given DRC name to all my local photography friends. I hope to never need his services again, but am so thankful to him!

Have been back to this store several times for accessories and for repairs to our iPhones. Always…read morefast friendly and reasonable. Most recently had my iPhone camera lens and my daughter's old broken/scratched up screen replaced. 5star experience for us...

Went to go get my charging port on my phone replaced and they tried to sell me a new screen and…read morebattery for 270 dollars then they tried to tell me my phone was restarting every 5 minutes after I said no to buying a phone from them. They gave up trying to fix my phone and gave it back went 30 minutes back home phone didn't restart at all these people are trying to scam me

my lapttop had a virus virus and jim fixed it in 2 hours by remote at good price. I live 25 miles…read morefrom his business and he fixed it by remote great service

Great service. Ive been going to GCC for years, they have repaired all of my computers well and at…read morea reasonable rate. Good diagnostics team. Support your local business!

I have an older HP All-in-One that required repair. I spoke to a few businesses, including one I…read morehad used a few times before, and Doug. Excellent customer service from Doug, along with reasonable cost and return timeframe. Prompt, honest, knowledgeable, no drama and pressure to do this, this & that! Repair was done, extremely happy with the experience and customer service. Highly recommend this business.

This is a place, much like my favorite auto mechanic's in Florida, where you walk in to--what looks…read morelike--a hodgepodge of things. Yet--like my favorite mechanic--Doug not only knows exactly where everything is but he also knows how to help you with whatever malady has affected your computer. And he did so efficiently--I had my computer back 2 days later--& without charging an arm and a leg. Common sense. Common courtesy.

My experience with Cherry Digital pros was exteremely negative…read more But I admit the foundation of my negative experience ws not reading the fine print of their work order/agreehment & dislosure. also read the Managed services Contract and understand it thouroughly. Without reading the fine print I gave up my ability to contest charges. I was charged significant service charges before I was ever aware of the charges. When I demanded Ron invoice me before making charges to my credit card , I was told that Cherry Digital Services did not do business like that. I was sold and installed on my computer anti-virus software. After it was installed , I complained my computer had been hijacked by a "virus" . I was told by Ron, no one guarantees anything in this business. My advice is be very careful about using Cherry Digital Pros. They may be techically competent but I think there business policies are terrible. Do your due diligence .

Be careful of this con job! Charged an arm and leg for service, set computer to delete the one app…read morethat I needed. Now I can't reinstall it because other things were somehow changed to prevent it from working. They use a program that allows them access to your computer, then go in and make changes without your knowledge.

Dean contacted me right away and we set up an appointment for the next day. My computer was not…read moreworking. It would not start at all. I thought it might be the battery but realized there was no way I would be able to open the computer to reach the battery. He came over and almost immediately knew the problem was not the computer but the power cord. He showed me which one to order from Amazon (I would have gone for the heavy duty expensive one, but Dean said it was not necessary). I was up and running the very next day. Thank you Dean and Super Techs.

Dean Hill was assigned to me thru Lenovo warranty services for my Thinkpad X1 carbon, a $3200…read morelaptop. He was knowledgeable, patient, and courteous throughout the repair service. He was kind in answering questions and spent time perfecting the laptop into a brand new condition. Highly recommended-