Worst Gyn ever Doctor I ever seen. She's seldom in the office. When I really need her to see me she's not in the office at all. Need The staffs called her and leave a message for her to call back and then the staffs call back to patients for the response. In this case She's not professional at. When she not in the office but why the office open for nothing. It's doesn't make sense at all. Most of her time is in London spent time with their kids.So in this cases close out the office instead. Is very difficult to make appointment. If's is really urgent can't see her with the same cause she's not in the office. Do not see karen Tuan , M.D. I'll give her zero star. read more

I had this lady 18 years ago when I was pregnant with my daughter. I had gastational diabetes and she was very insensitive and rude to me. She always said things that are inappropriate such as "you have diabetes, is most likely your child will be deformed." I don't think she is qualified to stay in business. She is only rude to her Chinese speaking patients. I am surprised that she still stay in business. I really think others that were verbally hurt or abused by her should file a grievance. This person does not qualified to stay in the medical field anymore. read more

I agree with these reviews. I saw her 2 times before I realized how easy it was to switch doctors. The experience is slightly cold and really makes you feel like not welcome. The only plus is she gives u a pack extra of samples of whatever she is prescribing you. Byebye Dr. Tuan! read more

Absolutely HORRIBLE!! AVOID AT ALL COSTS!! I go and get a shot and they said they need a deposit in case I don't have insurance. They should NEVER ask for money like that. Then they dare say I don't have insurance. Everything got worked out I do have insurance & it was covered. The front desk staff are complete idiots. They have NO clue what they are doing. They are very rude and pushy. Dr. Karen Tuan is a complete joke. I was trying to figure out what was going on with me and she starts rambling on about something completely irrelevant. I felt incredibly rushed during the whole visit. I was trying to ask some important questions and she brushed me off. PLUS they ask for urine samples in paper Dixie cups. I thought that was a bit odd. With all the money they're taking from us they should at least be able to afford sterile cups with lids. EDIT: I was during research on the procedure I had done and I should have gotten a local anesthesia. I almost fainted during the procedure. I'm calling insurance and filing a complaint. I'm also trying to contact someone about a health code violation. They obviously should NOT be asking for urine samples in a Dixie cup. read more

I dont speak Cantonese or any Chinese and I am probably the only patient of Dr. Karen Tuan who does not. I like Dr Tuan. She is patient with me and she explains and answers all my questions. The reason I first come to see her is because I did not want to wait 3 months to get an appointement for my annual exam. I just went down the list of doctors from Blue Cross until I found one that would see me in less than two weeks. That's not too much too ask really. When I first came to Dr. Tuan's, I was a little concerned. The office is a little dingy - in an old building in Chinatown. There were times when I did consider changing doctors. However, more than three years later, I am still her patient and she will be delivering my baby in March although I have moved away from the city. Even the front desk are super nice to me and they always call me back when they say they would. Although I have moved quite far from the city, I decided to stay with the doctor because she knows my medical history and she has always been there for me. During my pregnancy, she patiently answered all my questions and concerns. So, I decided to stay with her until the delivery because I want her to be the one who delivers the baby. I dont like other practices where depending on the rotation, someone else in the practice and not your doctor may be delivering the baby. Besides, I really feel comfortable with Dr. Tuan and I am confident in her skills and knowledge. read more

Do NOT go to this place! The people who work at the front desk never know why you are there for. They even charge you extra if you pay your visit with credit card. I went there about a month ago and the front desk lady kept asking if I was getting a shot, I asked about it and she said "Didn't the doc tell you?" I had no idea what she was talking about and my answer to her was no as I was not going to get a shot that I had no clue. When Dr. Tuan showed up, she just gave me a sheet about the shot and did not bother to spend time to answer questions, but told me to tell the front desk to schedule the shot. She then walked out of the room. When I was about to walk out the lady at the front desk kept asking me if I wanted to get the $600 shot, I was like, the doctor gave me no time to read the info nor answering questions and the front desk person just kept harassing me to get the $600 shot. What kind of place is this? read more

I saw Dr. David Tuan. He was very thorough and seemed nice enough and knowledgeable enough, but the people in his office were awful. They charge me "in case" my insurance wasn't going to reimburse them, even though I had my insurance on the phone while I was in the office, and they said that they were absolutely going to cover the procedure. After I made a stink, they said they'd reimburse me in three months. I made an even bigger stink and they finally wrote me a check then and there. But then I called to get my files faxed to my doctor in NYC and they said it would take several days, even though I stressed that I needed them right away. When I asked for the name of the woman I was talking to so that I could call back later in the day, she hung up on me! read more

beware viewer reconsider going to this clinic to see Dr. Karen Tuan, cause u not going there to see a OBGYN! you're going there to see a NUTRITIONIST. everytime i went there she always describe about my condition seem like i will die tomorrow and recommended me to buy some vitamins and some detox drinks from the nutritionist and is not cheap, and the nutritionist told me she help Dr. Tuan sell the products. I was so stress out everytime I went there, I didn't even have the chance to say no and she went out of the room after she exam me. I guess she went to talk to the nutritionist about my condition that Dr. Tuan has set up one of the room for the nutritionist to stay in and sell the products. don't take my words for it, just went there and see for yourself u might be in for a treat with the nutritionist if you're lucky! hope the review help. read more

Horrible experience! The receptionist is super rude. First thing I was being asked was my insurance card. And I forgot my card, so it's the same one I have used before. Receptionist: then I wouldn't know who you are. Me thinking: I can give you my ID! Geez don't have to be so rude. At the time, i needed to go to bathroom so bad, and asked for the key. The bathroom was for the whole entire floor but only comes with one stall. And the lock didn't even work. So the whole entire time, I was nervous someone would just come in. read more

I like Dr. Tuan but unfortunately, I can't say the same for the receptionist at the front desk. I went in for an annual exam/pap smear. They asked me to pay the co-pay upfront -even before I saw the doctor. They asked me to pay $45. I paid. Didnt' get a receipt or anything. After the appointment I checked with my insurance company to see if that's correct because I don't ever recall having to pay that much for a co-pay before. This is the response from my insurance company: "Thank you for your e-mail inquiry. They should not have taken any more than a $30 copay. An OBGYN is not considered a specialist under your benefits.The policy has a co-pay of $45.00 for a specialist.OB co-pays are $30.00, pre-post natal visits." When I called the doctor's office back to tell them this, they gave me some BS that Dr. Tuan is a "specialist" and that's the reason for the $45 copay. They told me if that's not correct then my insurance will refund me the money. That doesn't even make sense. Anyways, I confirmed with my insurance company that what the receptions told me is not true. They should not have taken more than $30 as that is the copay for OBGYN visits. So, looks like Dr. Tuan's office like to overcharge you then deny. It's just shady... . I had another appoitment scheduled with Dr. Tuan, which I just cancelled. I'm going to go somewhere else. This place is just shady...and dishonest. It's too bad though. I really think the doctor should re-evaluate her staff and hire good people. read more

This place it's horrible. That doctor doesn't have a clue of what she's doing. Everyone there is super rude! Also they over charge their patients. They don't care for your health, all they care about it's to make money out of their patients. Never coming back here. read more

I agree with M.F. My annual check up was so rushed - no more than 5 minutes. The doctor had one foot out the door while I rattled off a few important (to me!) questions. I received one word answers and absolutely no inquiry from her. I realize it was only a checkup but gosh darnit (!) please give me the time of day! This was my second visit and I most certainly will not return. 2 stars for scheduling new patients quickly. read more

I hate to say anything bad. But Dr Tuan's office is very rude, and it was also very hard to communicate with them.

Just read some of Dr. Tuan's reviews. Whoa, I didn't think she was that bad. In fact she is the first OBgyn that sat down and asked me all my medical history info in her office first. It's always awkward answering personal questions when they have you up in stirrups. The staff however...yah, not so much. She gave me free samples as well and a bunch of them. Love it when they do that. Was in and out in less than 30 minutes. Might see someone else next time since everyone else has had such bad experiences. read more

I won't even give any stars to this! I didn't even get to see the doctor. My appointment was at 3:45pm and I got there five minutes early. Then I realized there were at least 3 other women scheduled at the same time. Bad sign. As other women went in and out, and their 4:15pm appointments started to show, and some other people just popped in and were asked to go in, they still didn't call me in. At 4:30pm, this lady whose appointment was at 4:15pm asked how much longer she had to wait, she was immediately called in! That's it! I asked the receptionist how much longer I would have to wait. She asked what my name was and said that maybe 10 more minutes because there were 4 or 5 people ahead of me. I told her I just didn't see how I would be seen in 10 minutes with all these people ahead of me. She said she's just following the schedule. I asked for my insurance card back and told her to cancel all my paperwork. A complete waste of time! read more

i saw Dr Tuan two times, and she was nice and patient, and she gave me some extra free medical samples to me. However, the sample is best when used by 11/10. i am afraid of taking this samples. and i still get sick after taking her prescription. it is totally unhelpful at all, i must change other doctor. read more

Service: none Price: Tries to ask you for money you shouldn't pay in every single way Wrost I have seen in my entire life read more

Karen and David are amazing. I feel safe and cared for by the two of them. I've been a patient for 8 years. I'm moving out of the area and am genuinely sad that I'll have to find new gynecological care. read more

I like her. I chose her because she was on my BCBS PPO insurance, I could walk to the office, and I wanted an appointment right away to deal with an immediate issue and my regular gyno practice in Pacific Heights and others in the area -SOMA - couldn't see me for months. She listened to me and gave me specific advice and treatment strategies to deal with it, which were very good and solved my problem and expanded my life immediately. She has continued to provide me with professional care for my annual visits at a level which frankly I never experienced at this level at the Pacific Heights practice I visited for many years. I feel like she is taking very good care of me and has me on a program that is right on for all of my needs. I find the front desk staff to be polite, charming, and immediately helpful and responsive. Yes, the office is in a dingy building and in Chinatown. So what? She received her medical degree from BU. It's part of the charm of living in SF to have the opportunity to partake in as much of the non-mainstream as possible. This practice is not a bus station full of gyno's: she is laser focused on my particular situation and that is what I deserve to have to have great medical care focused on me as an individual. read more

I went back (primarily b/c she's in my network and I was running out of options). And the doc was much friendlier this time and provided a thorough exam. I don't know if she had an off-day the last time I saw her, but this time around she made me feel comfortable and even joked a bit. PS: I did not mention the DO NOT USE SOAP warning she gave me last time, nor did she. So I'm just going to ignore that whole episode b/c I do want to give her another chance. read more

Dr. Tuan really does deserve all the one-star reviews that flood her page. The first few times I visited her office, I noticed that she was speedy but because the procedures didn't require much (getting an HPV shot or being prescribed medication), I wasn't too phased. It was only when I begun seeing her for check ups that I became peeved. A check-up with Dr. Tuan is like a bad one night stand. She comes in, jams her fingers in you, wiggles around for two seconds, and then she'll tell you "I'll call you" (which she doesn't). Then she's out the door and never seen again while you're still laying there bottomless. Seriously, that is the extent of your checkup. You'll wait twenty minutes for a consultation that is at most three minutes. If you raise a question or concern about possible symptoms, she will give you her go-to answer of "Don't use soap and eat oranges" before you even finish talking. Every time I have a question, this was her answer. She gives no shits about listening to you. I can live with doctors not making chit chat, but I need them to be thorough, caring of my health, and willing to answer my questions (which aren't many). For me to learn a year later that a test I took was never thorough when I specifically asked that everything be tested pissed me off. Make that clear beforehand. Oh, and a doctor that gives me a warning that she's opening the door so I know to cover myself would be much appreciated. And yes, they do give you lid-less Dixie cups for you to pee in. Then you'll have to carry your piss down the communal hall, pass the patients waiting at the front office, and hand it over the front desk. This isn't part of a regular checkup though-- again, she's not that thorough. I've never been a customer that requires much in anything. I don't ask a lot of questions and I am easily content, but man, even I think Dr. Tuan sucks. read more

Unfortunately, she is that bad and it has taken me a long time to figure it out. But now since I'm trying to get pregnant, I'm realizing how BAD she really is. She doesn't take the time to read over your file BEFORE your appointment so you have to repeat absolutely everything over again. AND it's important because my age impacts the advice she gives! Then she suggests taking all these tests but she does not explain it very well at all. I feel more warm and fuzzy getting my information off the internet. AND THEN there is her staff yelling at me why I don't know how much my copay is when this is the first time since I got new insurance and THEY were supposed to call. All in all an UNPLEASANT experience. I did it for so long only for the convenience but now, forget it! read more

I'm irritated with this place she come at 11am even if you have an 930 appt. by the time she' arrives it's packed very backed up, then when she sees you she rushes cause she's backed up, I don't think she took her time to understand what is going on with me, im so not at ease bad business, read more

The wait here is incredibly long. 11am appointment and it is now 11:45am. What it looks like is that the they overbooked the doctors' schedules. On top of that, the receptionists are rude. It's been like this for years now with little to no improvement. read more

The receptionists are out of this world rude. I don't know what happened but I guess times are hard. The doctor's office is recommending and "selling" vitamins at DOUBLE the PRICE of what is being sold outside. Maybe there is really a need for these vitamins but buy somewhere. Mixing business with the profession is Unethical!! read more

My wife saw her several times in her Oakland office. She is cold, rude, and spends an absolute minimum amount of time with patients. She was rough with procedures and did not even apologize for causing pain. Her office staff are also rude and unhelpful. She's the worst doctor my wife has ever seen in the US. read more

I would give Karen Tuan 4 stars on her own, but because of all the nonsense with the office, I have to average it out and give 2 stars overall. Dr. Tuan was great - super nice, friendly, and explained everything very well. The office was deceitful and drove me away from ever wanting to step foot in there again. I had a very unique situation, but because they coded my visit as "advice for 45min", I was charged well over what I should have been charged for the 5 min talk I had with Dr. Tuan to get a perscription refilled. They were not willing to re-code it to what it should be no matter how many times I spoke with them. My insurance would have paid the entire amount if it was coded as preventative, which it was, so they would not have lost any money. If they had been at all understanding and willing to give good customer service, then I would go back to them. I know now that I should have verified all the amounts before I went in, but I didn't think it would be this difficult. read more

I had only been there once and found the staff & environment were not nice. They billed me later and they didn't accept my HSA debit card through phone. read more

Had a drive-through yearly checkup here the other day. She didn't even examine my breasts or stomach (you know, to see if there were any lumps that might be suspicious and possibly cancerous) and she literally spent only about 5 mintues with me so I have NO IDEA what the hell she was doing down there. And is it normal for a doctor not to check your weight or take blood pressure? Frikkin weird, but I guess that's what I get for going to a doctor in Chinatown. Don't go here if you are looking for a "normal" routine checkup, or if you want to find out if you might have cervical cancer or the like. Dr. Tuan is nice but talks like she's in a rush because she is so overbooked ($$$). 2 stars because at least she wasn't rude. read more

I feel like I must be reading reviews about someone else. A friend of mine recommended Dr. Tuan after I couldn't get anyone at UCSF or other recommended places to take seriously my concerns about miscarriage. No one would see me until thirteen weeks, and I had bleeding at six weeks. I previously miscarried at six weeks, but even so, the responses I got were, "Well, there really isn't anything we can do for you until later, so just hang in there." A friend of mine told me that Dr. Tuan has been her ob/gyn for many years, and assisted a friend of hers who had a very high risk pregnancy, was very attentive for the whole pregnancy, and delivered a healthy baby at nine months. I called Dr. Tuan and immediately (within an hour) got an appointment. She sat down with me and took me seriously! She did an ultrasound and we saw a heartbeat--I was at six and a half weeks. She gave me prenatal vitamins, a book, and explained that bleeding sometimes happens with placental development, but to call her anytime. I didn't have to wait for a long time to have the ultrasound--she did it herself right away. Yes, she advises against sugar, is very strict about my nutritional guidelines, and my weight. But I have had a very difficult time, vomiting a lot, and excessive fatigue, and she has been with me every step of the way making sure I get the proper nutrients. I have stopped eating sugar anyway, because it turns in my stomach. She set up testing for me at Pacific Medical Center and I have been very happy with them as well (genetic counseling and such). Having said all of this, I must add the caveat that I have always preferred someone matter-of-fact and don't mind a personality others may find abrupt or even rude. Just thought I should include my experience because it was so different, so much more positive. read more

I am shocked by the negative reviews. Dr. Karen Tuan saved my baby's and my life. I started seeing Dr. Tuan when I learned I was pregnant in August of 2010. From the very beginning of my pregnancy I had complications, and Dr. Tuan was always available to answer all of my questions. I would call Dr. Tuans office and even if she was out of the office she would call me back personally within minutes. When I was 5 months pregnant I developed pregnancy induced hypertension, and even though my blood pressure wasn't extremely high Dr. Tuan took every precaution and put me on bed rest. I remained on bed rest and by 6 months pregnant I had pains at 5 in the morning, we called Dr Tuan and again she answered my call within 2 minutes and told me to go to the hospital. Even though the pain went away she kept me at the hospital to be safe and sure enough, 4 days later I developed a disease called HELLP syndrome and my baby needed to be delivered in order to save both of our lives. Dr. Tuan delivered my baby at 27 weeks and because of her decision to give me a steroid shot to develop my baby's lungs and brain when I first arrived at the hospital and her decision to keep me at the hospital my baby is doing very well and I am alive to share the story. I wouldn't trust any other OBGYN with another pregnancy. Dr. Tuan is cautious and thorough and an amazing doctor. read more