As a vendor for Tucson Foothill management and realty I have had the pleasure of working with one of the best property managers in the business.Dianna Cruz is a hard working well organized manager who works hard to give priority and efficiency to her clients and tenants. Dianna pushes everyone around her to strive for excellence therefore the staff at this establishment share these values and work together to deliver the best quality property management and realty experience possible. Thank you ladies of TFMR TUCSON read more

Tucson Foothills has been very professional, personable, and competent during my experience with them. I would highly recommend using them as they know the Tucson community, have decent rates, and work well with both landlords and tenants. What I liked about them the best was, in contrast to many other corporate property management companies, that Tucson Foothills ensures not only quality service for a reasonable price but a local, small-business ethos since they have been in business there for forty years. I'm grateful for their help and would be happy to recommend or do business with them again in the future. read more

We rented a house from them for 2 years and didn't have any issues getting things fixed. Our representative Jannene Johnson was always so nice and responded right away. We had such a nightmare dealing with Bancroft it was such a relief to work with a company who cared about their tenants and not just the landlords. We loved the house we rented and our experience overall, thanks guys. read more

They do not respond to maintenance or work orders. If you have a broken stove or the toilet won't stop leaking. They don't respond. It takes several of emails and many phone calls. It requires putting in the same unattended work order request in, on their website. This is IF you REALLY want a reply. They may not fix it, but you might hear back from someone about how they can't fit it, or it will be a while. This strategy is one they use often, in hopes that a renter forget about it. If you're a major nag and have time to be very persistent, you might get a service provider out to fix it. However, the service person is not going to be top of the line. If they are, they do the bare minimum because they're not getting paid well. You learn to live with things not working as they should. As a homeowner or a tenant, this management company is one to avoid. read more

Tucson Foothills Management & Realty - Not in it for tenants. :-( - Property Management Near Me - Tucson, Arizona

I called a few months ago to ask about some information on a property. I was rudely spoken to by an individual named Sandi. I let it go and decided to go with another property for my client. Fast forward to today. I sent a message yesterday, via the portal on their website of a property I saw on Zillow. I asked if it was available before properties in the area were really going fast. I got a link for a showing, not what I asked but ok I could use the information for the showing. I responded and got a rude response from non other than Sandi! Telling me to check the listing and I would have saved time. Well thank you Sandi, for showing me what all these reviews were already saying. Oh and by the way did you know most customers come from Zillow, like me and my company, and your contact is not in the Zillow post. I didn't look at the listing on your website. I don't use Yelp but thought it was important to put this out there. To the owner of 5642 N Via Umbrosa, you missed out on wonderful clients who would have been offering the entire lease cost up front. The owner says "Sandi is just direct." Rude and direct are not the same and she is rude and acts like she's better than others. Go somewhere else, or by all necessary means work with anyone but Sandi! read more

These people are liars and cheats. I had personal promises from the owner that I would be made whole after people stole items from my furnished rental. The last tenant broke a bedroom door and they refused to accept responsibility. Find a different property management company. read more

BEWARE! BEWARE! BEWARE! Negative 5 stars for Foothills Property "Management" DO NOT under any circumstances do any business with FPM. As a departing tenant, we left the home in perfect condition. Then we asked if we could do a walk through so we could be on the same page regarding the condition of the house, and were denied with the agent stating "we don't do walk throughs.". This statement is in direct conflict with what is stated in our lease agreement. We were hoping they would let us know if there were any further issues so we could address them ourselves, so we could get as much of our deposit back as possible. I am currently in medical school and have young kids. Then two weeks go by with ZERO responses to our inquiries about what they were doing to the house. Then, they slap us with an over $1200 bill for "maintenance and repairs, landscaping (tree clipping), carpet cleaning (there's no carpet in the home), and $300 cleaning fee (after we already had in professionally cleaned). To top it off the agent (Lesley) is extremely unprofessional, lacks the ability to communicate on a basic level and gets highly emotional when you call her out on her shady ways. On top of that, the owner doesn't even live in Tucson and is impossible to communicate with. BEWARE! BEWARE! BEWARE! read more

We contacted TFMR for assistance in the rental listing and management of our property. They were very responsive, professional and pleasant to work with. We met with Lesley, and she walked us through the process. We are looking forward to working with them. Our personal manager Kate Christopher has been very attentive and raises the bar for them, with her attention to detail. read more

Very disappointed in customer service and transparency in billing since the company was sold. Really liked old owners. Hard to get answers on billing and invoices. Was informed my property manager her husband was ill and she apologized for not getting back to me sooner. It took 4 months for a response. The latest is that my rental income is short by $301.85 and the owner's portal shows an alert for a new bill but there is no backup invoice. Now they charge a $79 service fee, for what? I pay them to "manage" my properties which should include calling for maintenance. I am no really sure what this service fee is for. If you are looking for a Property Management Company who really works for you, do your homework. When I hired this company Lou and Leslie owned it and it was sold shortly after I signed on the dotted line. Too bad....so sad!! read more

To start: I moved out about of the home I rented from FP about eight years ago. At that time, I left a review on Google+. I also copied-and-pasted that review to Facebook. Well, that review showed up on my Facebook memories feed this morning. That being the case, I got to wondering if FP learned anything about customer service in the eight years since I left them. Judging by a majority of the reviews left here, I can clearly see that they have not. Google+ is now gone, but I think that people still need to see the review I wrote, so I will copy-and-paste it here. This was written the summer of 2012. Add me to the long list of folks who have been dissatisfied with Foothills Properties. I just moved out of their property, 2850 W. Starina Place in Tucson, and I am glad I did. I was initially planning on writing a long review, but there's not a lot more I can add to what's already been said here by other people. We were good tenants who paid our rent on time and took care of the property. We weren't high maintenance, all we wanted was to do our part to help keep the property properly maintained by keeping FP informed, and to experience a good living environment that our $1025 should have been paying for. However, my family and I experienced everything that most others here have...FP never returning phone calls, FP never returning emails, FP neglecting the property, and just general unprofessionalism on FP's part. I will say we didn't encounter a family of mice (fortunately), but every other complaint that's been listed here, my family also experienced. Sandi Schultz, our Property "Manager" ("manager" being just a title and not a verb in her case), had lied to us several times and-in my mind-has zero credibility. That being the case, for the final walk through I videotaped the entire thing. Sandi will seemingly say anything to get out of doing her job. "I didn't get the voice mail", "I didn't get the email", "I sent you email telling you" and then later "Oh, I didn't have the right email address"...Sandi would constantly give pretty much the lamest excuses you can imagine. When we complained that our repair requests we phoned in were being neglected, Sandi said "Oh, you have to submit them online". So, when we did that and the requests went ignored, we complained again. The response..."Oh, you have to call me with the requests." Textbook runaround. The place I just moved out of is already listed, and FP is still being dishonest. Here's some things wrong with the listing... -They claim mountain views...whether in the home or in the yard, the only thing I could see is the street and other tract homes (And I'm a pretty tall guy). -They also claim easy access...Magee road is torn up with a construction project that is taking an unnecessarily long time, so there's not easy access to anything right now. -A large back yard? Large compared to an apartment balcony, perhaps (Satellite photos will show I'm telling the truth here). -2.75 bathrooms? Um, no, just 2. And one of them did not have a bathtub. -2 car garage? Well, technically correct, yes. But, either the cars have to be REALLY small, or don't expect to be able to open the doors. Another thing, when we looked at the home before we moved in, there were no landscaping rocks in the back yard. We were told that either a previous tenant or the owner had attempted to plant grass, but it didn't take. Well, after we looked at the house and before we moved in, FP put landscaping rocks in the back yard. Well, the previously planted grass DID take. You ever try to maintain a yard with both grass AND landscaping rocks? No matter what we tried we couldn't kill the grass. They're also asking $1095 a month, which is 10% over median rental price for similar homes in the area. Not worth it. Considering the home and the level of service FP provides, the rent should be less than median, if anything. So, an honest and fair analysis of this property is this...the actual, physical structure of the home is pretty good. The yard, what little there is of it, just sucks. The HOA is irresponsible and/or delusional. And the level of service of Foothills Properties is unacceptably negligent and unprofessional, no matter what standards you measure it by. I'll sleep in my car before I do any sort of business with Foothills Properties ever again. I strongly recommend staying away from them. read more

Property manager Sandi Schultz does not protect the homeowners and their investment. She is laxidazical about communication, unprofessional, and places blame rather than taking responsibility. I have worked with this company as a third party and would NEVER recommend them to anyone, homeowner or tenant. read more

Foothills Property Management ignores repair requests and when that doesnt work they use threats and bullying as an attempt to weasel out of repairs and maintenence needed on their properties. When I was 8.5 months pregnant we discovered mold in our ceiling. It collapsed due to a major leak that we told Our property manager about numerous times. We had to fight after the collapse to have a mold remediation company come out rather than the painter they first sent. It still took them over 16 days to remediate the mold situation without offering us alternative, safe housing. The roof continued to leak whenever there was rain through January which means there is most likely more mold that could be effecting the health of our infant. In February our shower broke (the water was shooting from the spout with no way to turn it off) it took them 22 days to properly fix the situation. The property manager's solution was to turn off the main water line to the house when I was not using it. Meaning that whenever we needed to flush the toilet, wash our hands, do the dishes, wash clothes, shower, we had to go out to the front yard turn on the water main and then shut it off when we finished. The astronomical water bill that resulted was our responsibility. More recently after multiple attempts to contact our property manager about a rotting and termite infested fence (many emails, calls and conversations over 5 months) that the HOA was hounding us about, they tried to charge us for the repairs. We called the managing broker/owner for Foothills Property Management, Lou, he was very aggressive, told me that should I have someone to repair the fence and send them a bill he would evict us. His intention was to bully me into submission so that he would not have to approach the owners of the property about the repair. He told me multiple times throughout our conversation that he didn't work for tenants, he worked for the landlord. The problems have continued. Our AC didn't work for 2 months in the summer but because the fan still turned on they said it wasn't broken. When I finally lied to get someone to come out, it turned out that the compressor had burned up because the AC needed freon and now there was a major component that needed to be replaced rather than a simple fix. I have not heard a single good thing about Foothills Properties from tenants or owners. They allow houses to fall into disrepair, anger tenants, who like we are, move out as soon as possible to escape Foothills Properties reign of terror and according to many owner reviews, charge for repairs that were never done. Beware. read more

I've been very interested in a listing. I've called 3 times, left messages with real people and still no call back. As much as I like the property I'm thinking it's best not to get in bed with this management company, especially after reading other negative reviews :( Pretty bummed. I wonder if the owner of the home knows how terrible they are. read more

I viewed a rental property on 10/1/2017 and put in my application on 10/4/2017. I spent $110 filling out applications for my husband and I. I received an email from the Property Manager shortly after to inform me that the property was already pending a lease and she would refund the money in 10 days. The rental property is still listed as available online, so I'm disappointed this was not updated before I wasted my time and money. This has been a huge hassle. The Property Manager's email response was short and apathetic. She didn't say hello or introduce herself. Very unprofessional. read more

What a pathetic excuse for a formal leasing agency. Signs you for a 12 month lease and if you don't buy suddenly they decide to vacate you without any assistance in being placed in a another rental. Scammers. I had my final walk through with flying colors and they said it would take 14 BUSINESS DAYS to get my security deposit back due to everyone moving out. A security deposit is supposed to go into a securities account and never touched unless claimed for damages. THEY'RE USING YOUR SECURITY DEPOSIT AS AN ACCOUNTS PAYABLE FUND! THEY DONT EVEN HAVE MY MONEY TO GIVE ME! THEY ALSO RECORD YOUR CALL WITHOUT NOTIFIYING YOU!!!! ABSOLUTE TRASH! I will be contacting 9 on my side if this is not resolved within a couple days. Rude, rude people. Shame on you Foothills properties! read more

Absolutely the most HORRIBLE customer service ever! I have been dealing with a lady who goes by 'LW' and she was quick to first contact me about a property that has been on the market for 6 MONTHS but when I had questions about the leasing agreement, I could Never Get a hold of her. They want 3,000 to move into this property and all her excuse was, was 'this is how they have done it for 20 years'. She is sooooo rude and so unhelpful!!! I seriously have never given a bad review until now because I completely understand how this beautiful property has stayed on the market so long because dealing with this property management company, has been a nightmare!! NOTE: To the owner of the Essel property on the east side of town, PLEASE choose another property management company! I would have LOVED to lease your property. read more

Stayed at property for one year. Did really appreciate our property manager was very responsive to maintenance requests. However, we were shocked at how much was withheld from our security deposit. The loophole to getting tenants to pay to repaint the whole house is saying that it had fresh paint when you moved in, so to leave it how to found it would be to repaint the whole house. If someone does rent one of their properties I recommend documenting absolutely everything when you move in on the walkthrough checklist(keep a copy), with pictures and video footage so you don't get charged for things you don't do. We almost got charged for damage we didn't do but because we had documented it they did make it right and reimbursed us for that portion. So that was good. read more

Owner beware and be sure to inspect your own property because you may discover unauthorized occupants in your home and property damage despite repeated inspections from this company telling you everything is "great" when, in fact, that is not the case at all. Hire an independent inspector if you can't inspect the property yourself. First and foremost, I strongly recommend NOT using this company to manage your property. read more

I have had the pleasure of renting through Foothills Properties for one year now and this one is the BEST!!! They respond the same day for any maintenance issues, the Vendors they send for repairs are all very professional and experienced! I love this company and would not rent through anyone else ever again! I have rented from some other PM Companies in the past and they were so horrible. Foothills Properties has given me back my faith and trust again! I highly recommend renting through them. Their rental properties are all very nice! Kelly Criner read more

RENTER BEWARE! would be my advice for anyone considering renting a furnished property from Foothills Properties Management. My husband and I recently returned from a three-month stay in Tucson where we had found (we thought) an acceptable rental in the Catalina Foothills section of the city. The location, in fact, was first rate! Outstanding shopping, dining and other services were minutes from our townhouse community. The mountains and sunsets were in our backyard. We'd decided on this particular property the previous year based on both its location and the images we'd seen on Foothills' website. We were told the property was not available for viewing in person prior to our moving in. Built in the 1970s, our rental had seen very little by way of upgrades: bathrooms with recurring plumbing issues, wiring not up to code, undrinkable tap water, dated mattresses that were unusable and (with the exception of new living room furniture) torn and stained bed linen and kitchen linens. One unstable window shade (sometimes) covered one of two windows in the master. Kitchen dishes (some unusable), cookware and flatware were a mishmash of whatever the owners or others had left behind. Poor lighting did nothing to help brighten the old stained wooden "dining room" table. To friends and family who've asked about our rental I have described this property as Mid-Century Goodwill. We love Tucson and will return; obviously we will not be returning to any property managed by Foothills Properties. Virtual visits cannot replace in-person visits. Renter Beware! read more

Regarding maintenance issues, it has been my experience they respond quickly to dispatch a service technician and diagnose the problem. They have quality subcontractors and I like my property's amenities and location. Have you ever seen a Property Management Company with all 5 star reviews? Hardly. It is the nature of the business to be fair all the while maintain high standards. During COVID they provided guidance generated by local, state, and national government and industry entities to get renters through the quarantine and maintain their residences. Most of the critical reviews are objections to typical business standards (1.5x rent and 14d return for security deposit ARE standards.) In summary, this is a good company with years of tried and true experience. read more

SANDIE SCHULTZ...the rudest, most unprofessional person I have have TRIED to work with EVER!! We found a listing in the Foothills that we loved...even though we felt like no one had been at this home to check on it for ever. Dead roaches on the floor, AC didn't work, the irrigation went on when we were there and was gushing everywhere. I called Sandie Schultz and left a message with the company and never heard back from her....three weeks. We kept looking and I still liked their listing. We applied and I told her there were several things wrong and we wanted to have a walk through before signing a lease. NOPE! They don't do that anymore since they don't actually have to show a property anymore with their new automated service. Plus she denied that anything was broken. Her emails were rude, short, unprofessional and very demanding.....like she was doing US a favor that we wanted to rent their overpriced listing. I worked with Lou Kahn years ago and really liked him but this company has gone down hill. There are so many better property management companies out there that still have SOME customer service....Foothills Properties have none. read more

This is the absolute most corrupt, inept, unprofessional, and terrible business I've EVER dealt with. For starters, they charged me and my family 1.5x rent for security deposit because I had just retired from 23 years of active duty service to this country and had no rental history. We lived in the house for 3 years. In that time, it was like pulling teeth to get anything fixed. We had tried for over a year to have water damage repaired from a faulty AC unit. The AC unit was grossly outdated and underpowered. Foothills did nothing to rectify this. You can bet when it came time to renew our lease, they were calling. Even still, it took up to 6 months to get us an updated contract. The move out was a disaster. We were charged to remove a washer and dryer that came with the house. We were charged for items that we had tried to have repaired for years. All in all, this was the absolute worst experience we've ever had with any company. I'd advise to keep shopping if Foothills happens to manage your future property. read more

I contacted this agency after finding a vacation property online that I was interested in leasing for a month. I asked the person in charge of vacation leases to send me any paperwork to make it happen. They told me they would send it out to me by Friday. Nothing by Sunday, so I sent an email asking where it was. She emailed me back that she was having AC emergencies and to be patient with her. Finally received a form for providing basic information about my wife and I. I turned it around immediately and she told me I would have the lease papers by the end of the week (In 4 more days). I emailed her 5 days later, after not receiving the paperwork. No response. At this point I decided to check the reviews for this agency. Turns out others have had problems with this place (Lesley). I found another agency with units in the same complex and in 1 day have successfully leased a condo. Not sure what's going on at Tucson Foothills Management. read more

Can I give them no stars?? I have been dealing with Foothills Properties for far too long. My first issue with them was right when we turned our rental property over to them. There was Cox cable equipment left behind that I no longer had access to as the keys were turned over and there were now tenants in the home. I got a bill from Cox for $1200 unless the equipment was returned. I called FP to let them know and they assured me it would be taken care of. Fast forward to THREE MONTHS later. I'm getting repeated phone calls from a collection agency and none of my endless calls or emails to Foothills Properties have done any good. Finally the lady who was supposed to be in charge calls me while I'm at work because she can't find the drop spot for the equipment. Why she thinks I would even know where it was is beyond me. Instead of calling Cox when she couldn't get ahold of me right away, she went home. It took her another week to get her act together enough to drop the equipment off. Six months later, I had a similar issue when the new tenants never transferred the gas into their name. It was written into their lease that the house was all electric despite the giant furnace sitting in the kitchen. Foothills Properties refused to accept any blame for this situation and it took them another THREE MONTHS to get anything addressed. Meanwhile, my credit was on the line and Lou was repeatedly verbally threatening me. To say that he is extremely hostile and rude would be the understatement of the century. Finally, it has been TEN MONTHS since they rented our home. They claimed the floors in the kitchen needed to be replaced but would not make any headway towards actually getting a contractor in there. We repeatedly asked that the house be rented by the start of school, but it is now nearly September and we are tired of waiting. We have thrown away thousands of dollars on these thieves and I hope you never have to do the same. AVOID THIS COMPANY AT ALL COSTS!! read more

Up until we moved out I had nothing but great things to say about our experience leasing a property through Foothills Properties. My husband and I leased a condo on the eastside for 2 years and 4 months. Our property manager, LW, was always really good about following through with any maintenance issues. On her annual inspections she always commented on how nice we kept the condo and said we were "her favorite clients". We gave notice to move out November 30th 2015. We actually moved out the 24th but that gave me ample time to clean. I spent two days there wiping down walls, baseboards, floors, cleaning out refrigerator, oven...vacuuming. We left that property in great condition with the exception of the living room ceiling fan because it was so high I couldn't reach, the windows probably needed cleaned, the master bath shower floor (which was already old and imperfect when we moved in). There was one yellowish stain on the living room carpet that was our fault. When we moved in we paid a deposit of $795. Since there were a few things we didn't finish, I fully expected some deduction from the deposit...like 100 for cleaning what I missed. So I was horrified when they returned only $213. They claimed they paid a cleaning service 375.00 to clean!!! And another 182.00 for carpet cleaning! (25.00 of the carpet cleaning cost was for that yellow stain) My husband and I disputed the amount. I felt that we should have only been held liable for the 25.00 stain and that the rest was normal wear and tear for renting the place 2 1/4 years! And like I mentioned...I expected them to keep a little for cleaning but they claim they paid 3 housekeepers 25 dollars an hour for 5 hours!!! After disputing it they sent us another $150. So all in all we got 363 back from 795.00. Unacceptable. And I fully believe it's because they know we are two busy professionals whi don't have time to deal with this! Beware of renting with them if getting your security deposit back is important to you...or make sure you carefully document EVERYTHING. It just goes to show that, unfortunately, being a great tenant doesn't always pay off read more

Absolutely the worst property management experience ever. We leased for 2 years and had countless calls about items needed to be fixed and would get the run around or no calls back. However, when they needed something or when it came to our move out it was a top priority for them. The owner was trying to sell the house so we had strangers in and our of our house disrupting our privacy. DO NOT USE THIS COMPANY! We should have listened to the other reviewers. read more

I totally agree with the one before me. Can I give no stars? Stay away from this company!!! We rented one of their houses that they managed, for about 2 years. When we left they took more than $500 out of our deposit just because they could. When I requested the owner of the company to solve my dispute she refused to even get back to me. Not in words, but in actions; she never answered back my emails. I have been renting for the last 12 years in various parts of US. I NEVER had to deal with more unprofessional and rude people than the one in this company. read more

I agree with the other person that said could there be no stars. We have lived in our rental home for a very long time, 7 years! We did not rent the house from Foothills Properties and had not heard good things about them so when they became the new management company we were worried. We gave them a shot for the last 2 1/2 years and we have had enough. The only reason we have stayed is our family is really rooted in our beautiful neighborhood. We have finally decided it's just not worth it to live under a company that is simply toxic. There will be another beautiful neighborhood. The other reviews are true, service repairs are not completed in a timely manor - even the urgent ones. If it's not urgent, it's not important and will be several months and several requests, in writing, before they will respond. Their response to issues tenants have is not just snail paced it is also very unprofessional. They fail to take responsibility for anything, they prefer to blame their owners and vendors. They really seem to have no interest in being a decent company. The bottom line is if you plan to rent from them be prepared to just drop a check off every month and don't ever have a problem or ask for assistance from them. They are not interested in customer service. Also, be prepared to not know your "Property Manager" as they only go by their initials and I have lost count of how many we have had since they took over management. read more

I rented for the 1st time in over 20 years. I found a beautiful home on the Northwest side of town and rented it from Foothills Properties. It was such a pleasurable and easy experience from being able to view the property as many times as I wanted to to make sure it was exactly what I wanted through the move out process. Only lived there for a year but from the very beginning all the way through to when I moved out it was such an easy experience. I rarely had any maintenance issues but when I did they had someone to help within a day or so. I could not recommend anybody more highly than this company. Janine was the kindest most understanding agent I could have asked for. Thank you Foothills Properties for this experience. read more

Very disappointed in lack of communication and difficulty with repairs. I will never, ever rent a property from Foothills Property Management ever again. I've never written a bad review before in my 41 years. Either they revamp their approach to this business or they'll continue to have the worst management reputation in Tucson. read more

I echo the others below: if I could leave ABSOLUTELY ZERO STARS, I would do so. I rented a fairly expensive home north of Swan/Sunrise for over 3 years, so you can imagine the monthly rent and exorbitant deposit I had to put down just to move into a house that was covered in cat hair and had knee-deep weeds in the back yard. It wasn't "touch-up" painted when I took occupancy, so I paid out of pocket to have that done. I went through 4 property "managers," each was more incompetent, undereducated, and and rude than the one before. Multiple repair requests took many weeks & phonecalls to acknowledge, still other repair requests went ignored for over a year--even those that were safety-related. When it came time to move out, I was nickel & dimed on everything, despite my meticulous cleaning and excellent care of the property for over 3 yrs. Expect them to try to withhold AT LEAST $500 of your deposit. I think they are the lowest of the low, despite one of their owners stressing to me that they "care about their tenants." The only aspect of their tenants for which they have concern is their tenants' money: namely, keeping as much of it as possible. I also plan to report them to the Better Business Bureau, and so too should you if you had as negative an experience with them as I have. DO NOT RENT FROM THEM, NO MATTER HOW PERFECT THE PROPERTY APPEARS ON THE SURFACE. You will be raked over the coals at some time during your dealings with them. read more

Do not do business with these people. They ignore repair requests. They say they will call back but don't. I have had issues with the refrigerator and drip irrigation system since I moved in over a month ago. No repairs unless covered by warranty, but they don't pay the home warranty company so they are refusing to come out. I gave them one star only because I had to--would have preferred zero stars. But that would be more than they deserve. read more

I am a landlord who was "used" by Foothills Properties (FH). Several bad and expensive issues with FH including: 1. Prior to the first and only tenant moving in: A.) FH painted almost the entire inside over our very expensive designer paint with cheap paint then billed us. Neither approved. Total cost ~$9,600.00 B.) Gave the last month rent free (~$2k) to tenant to repair a small stained section on kitchen countertop. 2.) Twice did not raise the rent. The second time the owner, Lou suggested it, I said yes but he never did! ~$4,100.00 in lost rent increases... 3.) I finally got rid of them while living abroad and got billed ~$1,400.00 for finding the tenant... 4.) Turnover is big. 4 property managers of our property over ~4 years Many other issues read more

I am not one who normally takes the time to write reviews. I have recently been apprised of several negative reviews posted by disgruntled former tenants and owners of properties managed by Foothills Properties in Tucson, AZ. I feel compelled to write this review and shed some light on my experience with Foothills Properties. My experience with Foothills began in June, 2005 When I purchased a home in Tucson from a friend. Since I do not live in Arizona and therefore was an absentee landlord, I needed a property manager. Someone referred me to Leslie Latham, President of Foothills Properties. Leslie met with me and my wife in our motel room. We had an in depth discussion regarding Foothills' policies and procedures for managing properties. We immeiately felt very comfortable with turning our new home over to Leslie for management. Fast forward to June 2014. We now own five properties in Tucson, all managed by Foothills Properties. Three of these properties were purchased with Leslie's recommendation. She acted as our agent for the transactions. Foothills Properties is neither biased toward tenant nor owner. When the tenant vacates the property at end of lease, the property is inspected by the property manager. In instances where damages or excessive wear and tear has been caused by the tenant, their security daposit is charged and the balance is refunded to them. If the property has experienced normal wear and tear, the tenant receives the bulk of the security deposit. Foothills Properties is very diligent about maintaining the condition of the properties that they manage. They respond quickly to any complaints by either tenant or landlord. Necessary repairs are completed quickly. I am assessed the cost of any repairs unless the damages were caused by tenant negligence or malicious behavior; In this case, the tenant is charged for the cost of repair. Each occurrence is judged on it's own merit. I know since I have experienced my share of repair expenses. All properties are inspected regularly and Foothills Properties suggests maintenance to ensure that properties are kept in perfect condition. The sum of my experience is that I am totally pleased with Foothills Properties as my management company. read more

As a Realtor, I don't do rentals, only sales, but I have been trying to help my daughter's best friend and her boyfriend find something before he got deployed. Every rental we looked at had multiple applications in on day one. Even though we would often be the first ones there, they would pick the tenants from the pile of applications. When I saw this cute rental pop up on MLS, I called Jannene right away and she explained that with them they don't take a pile of applications, it's first come first serve for the qualifying process. The kids loved the house, and went through the process easily and quickly with Jannene. One day later they are approved and get to move in on Monday! She made it easy, and took my sense of humor lightly. Thank you Jannene for helping my second daughter! read more

Well been a tenant for about 4 years and i have been very happy with there service. From getting a hold of someone or putting in work orders. I would very much recommend them anyone that is looking for a property management agency. I never had a problem. Everyone that my wife have talked to is very helpful. Thank you Foothills for the great customer service. Bob read more

I always wondered how people find time to write reviews online. But I guess Foothills management has pissed me off to the limit where I have to write the reviews about them. Worst management company in the world. i dont know why they have MANAGEMENT in their name since they cant really do that. Awful staff far away from the word professionalism, NEVER helpful and ALWAYS rude. I should have read the reviews before moving in. Repairs take forever and you actually have to call them at least 10 times (as they never respond) to follow up. They always try to get as much money possible out of your pocket as they can and provide as little services as they can. I will highly suggest this company if you are looking to torture someone for the time they are there and even after they leave. In a nut shell, these inhumane cannibals are dishonest, liars, rude, unprofessional, lack management as well as common sense and someone needs to shut them down if you really want to save someone in future. read more

Foothills Properties Mgt. has been renting out our home in Sedona since 2013. I could not have been happier with their service. My phone calls and emails have been retuned in a timely fashion. They let us know when a major appliance needs to be replaced and when cosmetic touch ups need to be addressed. FHP has always given us several options who to work with in these situations-which allows us to decide who to work with and how much we want to spend. We visit Sedona yearly and each time they were more than accommodating to make arrangements with tenants to let us see our home. Thanks Foothills! read more

Foothills properties has been managing our property for almost five years and I have been very impressed by their services. We are a military family and constantly changing locations but our property manager frequently updates us and has been very helpful. Knowing that our home has been maintained and cared for has meant the world to us. read more