This review concerns only the telephone answering service when calling to make an appointment. Generally, it's slow to answer and you are on hold for several minutes. Recently I was on hold over 10 minutes. Eventually a person came on the line and said they were receiving a large volume of calls and asked me to give her the information and somebody would call me a little later and set a appointment. 30 hours later no one had called. Suggest management review this area for improvement Two years later, there has been no improvement in telephone answering service. If anything ability to answer calls in a reasonable period of time, say five minutes is apparently a business decision of management. If calling be prepared for a long wait to make contacts. This in no way is critical of doctors read more

I've seen Dr Landis a few times over the past 5 years for an ankle issue. While checking in at the office is sometimes lengthy due to many patients arriving all the time, the staff is friendly and helpful, and the care I've received has been great. My most recent visit included x-rays and I was still in and out of the office in 25 minutes. read more

After an unsuccessful procedure I tried to find if there was anything else they could do. I repeatedly called them over a period of several weeks, but they never returned my phone calls. read more

I have been going to the TOI Rincon location in Tucson and I really love the entire staff there! It is a fun environment too. Mike pre-scheduled my PT program for me from the beginning, for both my hand and my hip PT sessions. The PT Techs are really good at what they do and they are very passionate about helping patients recover. I would highly recommend this location for anyone. I have watched them help people with shoulders, hips and hand recovery PT and I am very impressed. They run on time too. read more

I had my knee replaced . ran into issues after being hospitalized and given Flagyl /metro .now my knee is full of adhesions . My surgeon does literally nothing ignores what i tell him its a joke . i asked for an mri order so the naturopath that does help me can see where the issue is .REFUSED . THESE PEOPLE ONLY CARE ABOUT MONEY . WHEN I NEEDED MORE PT THEY WOULDNT ADD A DAY . i had to go someplace else. They called us 5 x a day up until my surgery for payment and we made them wait till day before they were like stalkers . Totally denying i have adhesions and refuse to give me mri order. Calling lawyer now super unhappy . ALL they care about is money & no other surgeon will see me so your screwed if you have issues with Maltry , he just ignores you . Maltry performed good surgery but is horrible if you have issues . always saying ill be fine do nothing . I'm having to have needles in my knee to try release the adhesions . horrible dealing with TOI .GO TO BANNER !!! read more

I've been a patient, unfortunately, for several years due to a quad accident and hand issues. Very professional and accommodating treatment with Dr Chris Stevens. I appreciate the online Tucson Orthopedic Dashboard also. read more

Worst experience of my entire life. My knee surgery went very bad, endless pain, the doc doesn't give a damn, and they're terribly disorganized. Equally pathetic is their PT staff in Marana. I'd sooner go to the local butcher than ever seek treatment at this place. read more

If they can't answer a phone after over an hour two different times then I can't imagine they can provide very good service face to face.

Horrible customer service,I can't get these people to call me I have been on hold over an hour, they are rude and pot you on hold with out telling you,zi must have tried to get someone on the phone when Lucy E days I don't have an authorization number but my doctor says they should have it. really so rude,I still am on hold maybe they will call someday, read more

Tucson Orthopaedic Institute - How long I was on hold, it's ridiculous - Orthopedists Near Me - Oro Valley, Arizona

I recently tore rotator cuff. Getting me in with Dr Stevens was several days out so they told me I could get started by seeing Dr Norris that day and then I would go back to Dr Stevens (He's gone surgery on me 2x and is wonderful) Waited more than an hour past my appointment time and finally saw his NP. She agreed with the tear and said they were putting in orders for an MRI. When I then tried to get an appointment with my regular Dr the office refused saying Dr Norris DO was my Dr and their Drs do not "steal" patients so said NO I could not see Dr Stevens. I also learned that Dr. Norris cancelled the MRI and I was NEVER told. Something told me that he and his NP were off so I started to verify. If I had not I would have been sitting around with an unusable arm and in pair waiting for my MRI to be scheduled - NOT. So here I sit 5 days of pain and I MAY get to see Dr Stevens in 10 day, only to then wait longer while an MRI is scheduled. Tucson Orthopaedic, specifically Dr Norris really messed me up. Of course he's not the one in pain. read more

I'm recommending NOT to go to this facility, I'm still in shock at the treatment I received (or lack of treatment lets say) I went to Dr. Bradley Norris in late 2019, explaining I am VERY SURE I had injured/torn my meniscus from using an elliptical exercise machine (since I had meniscus repair surgery on this same knee in 2009) and knew exactly how it felt. I also had an extensive meniscus repair surgery in the other knee in 2017, so I VERY sure I knew this was the same pain. Dr. Norris took an x-ray in his office and told me I had arthritis in my knee, gave me a form with exercises to do to strengthen the knee. I explained that I was in pain and didn't think these exercises would alleviate this pain, he insisted this is my "new normal" and to continue exercising on the elliptical as well as these few exercises on the form he gave me. I'm so mad at myself now for believing him then, but this is what I proceeded to do, thinking I had arthritis now and that these exercises might relief my pain. Dr. Norris offered NO pain medication, no steroid shot, nothing other than a few papers with knee exercising on them. A few months later, after continuing to exercise at the gym, going on 2-3 miles walks everyday with my dogs, and continuing to do the knee exercising, I woke up one day and couldn't move my knee. I knew I needed an MRI at this point, and made an appt at Tucson Ortho to get this request going. They once again scheduled me with Dr. Norris (even though I asked for a different ortho surgeon please) they explained they couldn't because they had to do a "patient transfer request" first before they could schedule me another ortho surgeon. Because I couldn't walk, drive or sleep with this pain in my knee, I went ahead with an appt with Dr. Norris, if only to get the MRI scheduled asap. I met with Dr. Norris and he went into the "arthritis in my knee" diagnosis and said maybe we can do a cortisone shot, and I explained once again, that this is a meniscus tear and I wanted an MRI. I told Dr. Norris I was in extreme pain, and he offered me no pain meds and couldn't even give me advice whether to put cold or hot compress on the knee while I waited for the MRI appt to be scheduled. The MRI took over 10 days to be scheduled, and the "patient transfer request" I did was never submitted. I found this out after I had the MRI and called TOI to get scheduled with a different ortho surgeon. They once again told me they could not schedule me with another surgeon and put in yet another "patient transfer request" so I could get a follow up appt to go over the MRI. It has been 24 days since I saw Dr. Norris, and I am in EXCRUIATING pain and still no one has called from TOI to inform me the "patient transfer request" has been accepted or not and I still have no follow up appointment scheduled with them as of this review. I woke up this morning and called another local ortho surgeon at a different medical practice and now have an appt tomorrow to see him. I have my MRI results back, which from the report confirms the tear in my meniscus, thus diagnosing the pain I've been in. I'm LIVID at this whole event, can't believe how incompetent not only Dr. Norris is, but the whole Tucson Orthopedic Institute staff is as well. Do yourself a favor, DO NOT CALL THIS FACILITY, there are plenty of other competent Ortho surgeons out there. read more

NO STARS ~ Had appointments set up, called Monday, Tuesday and throughout the week to reschedule - they leave a recording saying they will get back to you within 24 hours ~ NEVER HEARD BACK FROM ANYONE. Horrific treatment, NEGLECT. My Primary Care doctor sent me elsewhere which caused more WEEKS of waiting for PT on my back. UNCONSCIONABLE TREATMENT. read more

If I could give this place a zero stars I would. The absolute worst place to come to and I do not recommend it anyone. They lie about there prices and they just want your money to tell you, you are fine. They do not help you AT ALL. They just charge you for using there equipment as if you are the doctor. If you ever have a conversation with a Jessica, don't believe anything she says. She will tell you nothing but lies. HIGHLT DO NOT RECOMMEND THIS PLACE. Do your research before committing to a Ortho. read more

This institute had provided me solid numbers for my bill after I had contacted them with questions on my charges, and clearly help me understand why they were incorrect. The following day I came to my appointment and all the previously noted charges were back. This time, the only answer that was available for me was that I had to pay the lump sum. My time was wasted. read more

I would concur with the negative reviews. When I was a Pt. there a Dr B Dx me as needing a new knee when I went in for a mening' cartiledge snip. The knee got infected. His own Phys. Therapy group said it was so swollen they couldn 't treat me!..... I left there. My knee got better. A year later I found a Dr Karish, who used to work there. He said he and his partner left because they were inept and installing faulty Stryer knees....Karish (sp) was the best knee Dr around. He passed away. When he x-rayed my knee he said it was fine, and referred to my old Dr as Bower the Butcher. Wow. That was about 5 years ago. My knee is still fine! TOI has a few good Docs now! Its sad, because the consitent poor medical quality and slovenly service by off ice staff reflect on the GOOd folk the work there. So sad. RUN FROM TOI !!!!!!! Former Pt. Retired Licensed Respiratory Therapist read more

This review is about the front desk. I have called many times to make an appointment, every time I was on hold for 10 minutes, no one answerd. Finally someone picked up the phone and we got disconnectet. Great, called again, waitet and waitet no answer. Its much faster driving to the office and making the appointment in person. Dr. Norris is a great surgeon, I have no complains here. read more

The worst service ever. Will definitely make the trip to the La Cholla ofUnprofessional and rude. It has been over 2 weeks waiting for a return call. Stopped in again to pick up a referral...the worst service ever. Tiffany sent me to another lane and I was sent back to her. Still no help. Not a friendly or helpful office at alll! read more

I recently went to Tucson Ortho for an appointment regarding my left shoulder. Wow, I don't think I will return to this medical organization or the Oro Valley office again . I work in healthcare and I am familiar with how busy the industry is right now especially with a Covid and other restrictions in place. I am also familiar with the level of customer service paying patients deserve and the ability for us to choose any healthcare service we would like. This facility has disappointing customer service. I walked in to check in, paid the copay and filled out the health summary as instructed and was asked to sit down as my name would be called when "they were ready" The facility lobby is very big, I sat the furthest away from where "they" evidently call you back. I heard my name faintly called out "Brandy" so I walked to where I thought the voice was coming from, as I stood looking around nobody was there in front of the double doors. So, I looked to my right where there was a desk with plexi glass and I noticed nobody was sitting there either. I looked confused so I waited thinking " they" would come back... Suddenly, a woman behind the plexi glass on my right shows up to her chair and says, "are you Brandy?" I replied, yes mam, I am sorry I did not see anyone over here and It's hard to hear in the lobby. She was sooooo soooo rude and said with a nasty attitude, I said "Brandy Triage" and there are signs posted that say triage, there and there and pointed to her signs. I became irritated with her MVD style customer service and told her first of all I can read and second of all your patient lobby is the furthest away from your triage desk and it's difficult to hear you. She agreed it's difficult to hear in her large lobby, so I was confused with the major attitude & the fact she was not sitting at her desk after calling my name. So, if I can't hear the word triage her pointed out sign meant nothing to me. I was put off from the start. If the woman that checked me in and took my copay had said to me that once you hear your name your going to go to this desk to my right that says triage and have your vitals and health summary reviewed first. Had that happened, I would not have pissed the triage nurse off by looking lost in an office I had never been too. After that, I was told to sit back down . Another woman called my name, I met her at the double door, no introduction such as, Hi my name is Rose Iam the M.A. I will take you back. She just whisked me back told me to sit down in the exam room and "they" will be in to see you. Suddenly, this man opens the curtains and says come with me for an X-ray. Ummm who are you and do I need an X-ray before seeing the doctor . I went back to X-ray and the X-ray tech never introduced himself either, he just had me standing around in his work area, and it felt awkward . So, I had to ask him do you want me to put my purse on your desk and stand here as he was on the computer doing something. He said "No, go in the X-ray area and in that room put your purse down and sit down. " umm okay that's good to know. He came in the X-ray bay to take pictures and still never said hi Brandy, Iam so and so and I will be doing X-rays and this is why. He just started with are you pregnant, take your bra strap down etc.. WTH, where's the introduction before asking someone personal health questions and to remove their bra straps. I met with 6 health professionals in that office and out of 6, one gave me their name and title and that was the doctor. The employees at this office work like robots, no personal skills, unfriendly, lack customer service and lack professional communication and The brunette triage nurse works like an MVD employee. If they run their office in this cold manner they should just have patients pull a number which calls you to report to each station. I feel that approach would have been more helpful and I would not have been so caught off guard by the robotic cold feel from the personnel . In summary, no professional manners in my opinion . read more

I just finished my first visit . Very impressive from the front line temp taker to the 2 medical assistants prior to the doctor's consultation of x rays. I have chosen this facility for my treatment. They are understanding and pro active to resolve my concerns. read more

Jumped through hoops to make an appointment here but never got a call back. I sent them all the information they requested and even stopped by. I eventually gave up. read more

Dr Christopher Stevens operated on my badly broken elbow. He and his staff were very personable as well as being vey professional. I am amazed at how well my elbow works a metal plate and about 20 screws later! read more

I went here because I severely sprained my knee. I actually slightly tore my MCL. They said that the brace I had was insufficient and that I would need a full leg brace. They came out with a brace that they sold at their office and told me it would be $911.00. This seemed extremely expensive for a very simple brace. They said I had to sign a waiver in case my insurance would not cover it. It was too late in the day to check with my insurance and they are medical professionals so the brace must be correctly priced and I must really need it. WRONG!! I checked with my insurance the very next day and they would not cover the brace. So I returned it unused and they wanted to charge me a 30% restocking fee of the $911.00 price tag. I went to the web and found the exact same brace they gave me from $129.00!! The brace is the (TROM) Knee Brace by DonJoy. You can find it from a variety of vendors on the web better braces sells it for $169.00 shipped (www.betterbraces.com/donjoy-trom-advance-knee-brace). I understand the need to make a small profit but this is ridiculous!! That is over a 500% mark-up from another retailer!! They said they had to charge that to all customers including insurance companies and then insurance companies would pay what their contracted amount is. This is why people cannot afford insurance! Anyways 30% of 911.00 is $273.00. I am NOT paying that. I could go buy a brace from the web and give it them and it would be cheaper! This place is horrible! Do not ever go to the Oro Valley Tucson Orthopaedic Institute!! read more