The dealership maintained a high level of professionalism throughout my visit. Staff were attentive and informative, making the process easy to understand. The vehicle performed well during inspection. However, I felt the interior detailing could have been slightly more refined prior to delivery. Overall, a strong four-star experience. read more

I appreciated the clear communication from start to finish. The staff provided a thorough overview of my options. Tucson Used Auto Center ensured that I understood all aspects of the process. The vehicle has been dependable, but minor waiting times affected the overall experience. read more

Hello to everyone in the yelp community. Warning stay away from Tucson Used Auto Sales on 1st and prince. This dealership will scam you all the way until you lose all of your money. Do not fall for the in house financing the owner Dur and his salesman will scam you and they will act like there doing you a favor . They sold me a 2021 Dodge Challenger not until I signed it I found out it was salvage, it's only worth $14,000. The owner is charging me $40,000. Also he his breaking the law it has been 6 months and he will not register the vechile in our name I went to the dealer and he said " don't tell me what to do, I don't care if I'm breaking the law. And the funny lol guy even got all crazy yelling at me saying I had no balls lol he even tried to get his salesman and another worker to jump me . Trust me I have ball I stepped up to all three of them know I filled a criminal investigation for harassment and if he keeps on send tow truck driver to my private property he will go to jail especially if I put a sign saying private property. But I do not need a sign he comes to my house and I will defend myself and knock him out. He's trying to report the car I've paid months in advance in monthly payment oh and he is ripping me off with $740 a month, monthly payment he is a scammer 100 percent. I have filed with the BBB and the attorney general. And soon I will sew him because by law and he know this he has 45 days to register the vechile in our name and we have been making the monthly payment on time and even paid $1300.00 one month and a half. It's been 6 months. I had to buy a special 90 day permit to use the car because I'm going to bring his dealership down I have a group of 10 people with similar problems and complaints of this dealership. People please stay away from this dealership I have proof and soon I will give all of the proof to Kgun 9 news to close this dealership down. All I want is my money back or to come to a reasonable agreement. But Dur will not he is a scammer signing contract illegal contract for customer making fraud check without customer permission. This man can't even pay his own bill going to other dealerships begging for money read more

Tucson Used Auto - 2021 Dodge Challenger sxt the vehicle is only worth $14,000.00 the owner is scamming us for $40,000.00 $ 740 a month monthly payment. - Used Car Dealers Near Me - Tucson, Arizona

My experience was largely positive. The team guided me through several vehicle options with patience and professionalism. Tucson Used Auto Center maintained a respectful, low-pressure environment. The car has been running reliably since purchase. Some minor delays during paperwork prevented a five-star rating. read more

Communication is not what they do well. They have a phone number that no one answers. The manager will give you his card and no one answers that number "the mail box is full... Goodbye" On the off chance someone answers the phone they don't have any information and can't help. The manager shows up an hour late from when the staff says he will be there. I would fire the entire staff, and start over. read more

This dealer is dishonest. Do not go to them. They accepted a vehicle on consignment and have never paid us for the vehicle. There are a million lies about the status and rarely do they answer their phobe. read more

If I could give it negative stars I would. I wish I would of looked at the reviews because now im homeless no job no car dude to me needing a car in order to get anywhere I live in the boonies and anyone who puts down $3600 expects it to be a very good quality car. Carlos claimed that the only thing wrong with it is that it's needs a oil change it started smoking really bad wasn't over heating or anything I checked the fluids it was fine yes the oil needed to be changed but it wasnt a emergent situation it started smoking so I did the oil change and used the stop smoking stuff auto zone reccomended did fine for a day and started smoking again but was going threw a lot of oil about 4 quarts in a couple hours but wasn't leaking or smoking anywhere but the exhaust so Carlos said he'll get it fixed well w months almost 3 months now I haven't received not one dollar back and he's refusing to give me my money back I've contacted Carlos over 150 times and he just says I got you don't trip I'll pay you this day or I got you a different car or another bullshit lie I expect the new owner isn't ok with how this place has been ran and expect him to make things right with me if he doesn't I will be taking this to court and sueing for pain and suffering on top of everything else read more

Extremely dishonest business. Most cars are wrecked and fixed to the bare minimum, barely presentable. Many lawsuits against this dealership and more to come. literally was on Kgun9 news for leaving veteran, paying for a car they never received. Watch for yourself Reports of selling known stolen vehicles. Unlawful repossessions. Credit card fraud and much more. Not sure how a place like this can still be in business after years of reports, local police department and authorities need to step up their game. Everything about this place is a scam even the good reviews . For example, check the 3 different 5 star reviews before mine. To me they don't sound like a genuine review. And the chances of two completely random people using the word "rhythm" in a review is very unlikely. Especially within a couple days of each other. read more

Business dies not answer phone. You leave messages and they do not return calls. Anything promised or even contractual is disregarded. Businesses like this give used car dealers a bad name and deservedly so. Avoid at all costs. You will be sorry. read more

I do not recommend this place. They had a car listed on fb marketplace. My son drove an hour and 45 mins from phx to look at it. The guy was over an hour late. The car wasn't in great condition. Initially (via fb messenger) we were told they'd take 12k out the door. That was a lie. Apparently, they will do or say anything to get you in the door. read more

Everything about the car was as advertised, and the price felt fair. I only wish the vehicle had been cleaned a bit more thoroughly before pickup. Tucson Used Auto Center still gave me a very positive experience. read more

From test drive to signing papers, the process went smoothly. My one complaint is that it took a while to get through financing. Tucson Used Auto Center, however, delivered quality service and a car I can trust. read more

Buying a car usually feels like a chore, but here it was actually FUN . The team didn't pressure me at all and explained everything clearly. I found a car that runs smooth and looks . Financing was way easier than I expected. Driving off the lot felt amazing. Tucson Used Auto Center really delivered big time! read more

After finding a vehicle that we really wanted we found out that it needed repairs. After waiting almost a month of getting the run-around from Carlos and the owner we were told that our down payment for the vehicle wasn't adequate! Even after they had been told what we could afford and what we we were putting down! Sorry customer service. read more

What stood out most was the transparency. Every detail about the cars and financing was explained in plain language. Tucson Used Auto Center gave me peace of mind that I made the right choice. read more

There's a comfort in knowing you're not being rushed into a decision. They let me think it over, and when I was ready, they were there. Tucson Used Auto Center made me feel in control. read more

I bought a 2014 Ford F150 5.0l from them. All they could tell me that it had a cylinder misfire. So figuring that it's a misfire, easy fix right? Wrong!! Took it to a reputable mechanic that I trust and immediately told me it needs a new head considering the valves has holes in them. My mechanic sent them pics of it and this dealership pretty much told me to fuck off!! When I signed paperwork, i agreed to a per cylinder misfire, not a new head. Their mechanics are incompetent and didn't even tell the dealer what was wrong!! I would definitely go somewhere else if looking for a used car! They say they love their customers, well apparently their money so they can scam and screw you over!! read more

everyone and everything is scam at this business don't go there the cars are all buckets and they drive the cars home and damage them and say they're going to fix it after you sign the papers they mess up ur credit by apply you to 20 credit places just to get u a car go ahead and go ur gonna see old customers in and out yelling at the owner to fix their car that they sold them because they scam anyone that they can do your research before going there u will get a nice car but ur gonna be stuck with 1k in repairs on top of ur monthly payments. read more

I usually never leave reviews but this place was such a waste of my time. They are also super scammy. Waited way too long for nothing and they kept going back on their word. wasted an hour and a half of my time. horrible place do not go here. Wish I could give negative stars. THEY WILL TRY TO SCAM YOU!!! Be careful and go somewhere else read more

They tell you they'll call you with an update, they won't. They tell you they'll have the finance manager call you as soon as she's done, she won't. They'll tell you you're approved! You're not. ****Then Marlon will urge you to commit fraud.**** The unprofessionalism and blatant disregard for the law is actually astounding. read more

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Great customer service they will try their hardest to get you out the door with a brand new vehicle read more

Very disappointed. Purchased a vehicle there, paid cash and took over 3 months for them to send me my title. After 2 months I started calling and kept getting the run around, saying I need to talk to someone else and they're not in. No-one ever returned a call. Finally, on the 88th day they promised to send it. the temporary tag was about to expire. Said they would send it over night, 2 days later I get the tracking number and it showed it was just created. They think people are stupid and won't check. Finally received the title on the 92nd day and went and registered it and to my surprise I had to pay $479.98 more (late penalty from MVD) than I should have because the sale was over 90 days ago. I would suggest if you purchase from them and pay cash, don't leave without title in have or it will cost farther down the road. Oh and I won't mention the check engine light. read more

Outrageously high prices... very rude people. Vehicles very suspect in terms of quality.

shadiest place ever, do not come here unless you're trying to get scammed. the car they had posted was not the same in the picture, marlon was saying the center arm rest was the only thing that was broken, as soon as i get out of the car the fuel door was missing, and the sunroof handle was broken too! big scratches they were trying to hide with a fake picture, cracked seats and filthy interior! flashy website, poor service and people! they should be shut down for fraud! they wanted me to go to credit union and straight up lie, they are doing other people way worse! do not trust these people! gina ruslan marlon the only names i got. rating: -10 stars read more

Never got back to me they still have a car for sale that they've had for 2 months ! Called them back in January and they never got back call them this past week in March and say they'll get back to me and never do I have it two tries cause it was a car I liked ! But now I'm on to the next dealer ! read more

my dad bought a pick up truck from there and since he bought it he has spent more 3000$ fixing the car and the trick back sit was missing and had no jack and tire wrench and right now the tru has problems again please if you read this do not buy cars from there they are in bad condition read more

Great customer service! Fun and friendly staff! Diego really went out of his way to assist my dad and I on the new car purchase.Had a a concern with the car I purchased within the five days / 500 miles of the warranty. They were really quick to try to figure it out and fix the problem. Overall good experience! read more

DEALING WITH TUCSON USED AUTO SALES HAS BEEN A NIGHTMARE!! THIS COMPANY IS A BIG RIP OFF!! STAY AWAY FROM THEM!! On Wednesday (7-29-2020) we went to look at a Dodge Journey at Tucson Used Auto Sales. We worked out a price and a deal for some repairs to be made. The vehicle needed a new battery, new alternator and 2 new struts. On Thursday we went back to pay for the vehicle in full. We were told the repairs would be done by Friday. I told them we could give them until Saturday so the repairs would be done correctly. On Saturday, late afternoon, we went to pick up the car. We were told that they were finishing up the repairs. Then we were told that they had received the wrong battery. Then we were told that the struts hadn't arrived because they were special order but everything would be done by Tuesday. By this time I was so upset I was ready to stop the deal. They gave us a loaner car since we had no transportation, along with alot of apologies. On Tuesday we called and the car still wasn't fixed. We were assured that Gina would personally bring the car to us Wednesday morning. Wednesday morning came and went. And each time we called we were assured she was on her way! By 2:45pm she still had NOT come with the car. She finally arrived at about 4:30pm. After almost a month they kept giving us the run-around about giving us the title to the car! I spoke to MVD and they said they can't do anything unless we have a title or a "title transfer bill of sale" from the dealer. My husband went to their office and they wouldn't fill out the title transfer because they "don't have a notary". When I spoke with MVD yesterday (8-21-2020), MVD says they have no record of this vehicle in their system and we don't own the car so they can't title it in our name!!   On Thursday my husband was told by Desiree that the title was in Phoenix and that it would be here in Tucson by Friday. On Friday he went over and she told him it hadn't arrived but it would definitely be there Saturday, that the dealer in Phoenix was on his way with it. On Saturday he was told that he hadn't come down yet but was on his way! On Sunday (AGAIN ... NO TITLE!!) he was told it hadn't been brought down yet but that the owner was delivering a car up to Phoenix and would bring the title back with him and it would be in Tucson Monday by noon!! Finally, On Aug. 24, the title was here in Tucson. The date showed that they had just gotten them title that morning!! That means that the "owner" in Tucson was at MVD or the third party to get us our title Monday morning!! Many reviews on Facebook, Yelp, Google, have people complaining about these same types of issues This company is unscrupulous and this is a warning to all ... STAY AWAY! For everyone who has complaints about this dealership ... here is where to go to file with AZ MVD: https://azdot.gov/motor-vehicles/enforcement/office-inspector-general/filing-complaint-against-automobile-dealer read more

If you are looking for a new or used truck in Tucson I would avoid these guys. Very rude and bad service. If it's this bad when trying to buy just imagine how bad it will be when there is a problem. Be carful here, I will buy elsewhere. read more

WARNING!!! Please read this before buying a vehicle from them. We had come 700 miles one way to come buy from them. We had bought a van from them. It WAS a lemon. We got 50 miles out of town when the check engine light turned on. It was a transmission issue. We barely got it back to them. We had spent all day looking at cars as they did not want to give us a refund. We had a long way to go so we needed something reliable. One of their dealers warned us about CJ. Said not to trust anything he offers. He was pushy and wanted to give us a car we did not want. At the end of the day we got in writing that they would send us a refund. It's been 11 business days and have not got our refund yet.they are playing games with us because if they were honest and telling the truth we would have gotten our money back by now. They owe us over 7 thousand dollars. DO NOT BUY FROM HERE!!! read more

I would give negative stars if I could. We bought a 2008 Ford F-450 on October 14. The tires were a death trap, so we wanted them replaced. They couldn't find new tires, so put used tires on it while they ordered new tires. We made arrangements to bring the truck back in on October 19 for the new tires. On October 17 the truck broke down 25 miles outside Tucson. We paid to have it towed the their mechanic on Monday. They towed it to a second mechanic and I had to ask repeatedly where my truck was. Finally got a call late on October 29 that the truck was fixed (turbo hose clamp and something else that made the engine blow oil), and I could pick it up Monday. Discussed the tires with Roman and he said they would be put on and he would call me then. Today, I found out they never even ordered the tires. Now, remember, the truck has been in the shop of their choosing for 2 weeks. And they never ordered the tires. Finally, I was understandably upset and we went into the office. The owner was there and was not helpful at all. He basically called his team idiots and said he found the tires online today but couldn't give me a delivery date. At this point I just took my keys and told them to call me when the tires came in and we would bring the truck in to have them put on. I am not terribly optimistic. They were unable to provide a service record for what was done. The truck is filthy, though we washed it on Saturday before it broke down. Someone dumped a bag of Doritos in the bed of the truck. As we were leaving someone else came in and said the vehicle he bought from them had a bad transmission. Ok. I am getting angry again, so I am stopping there. If you want to buy a broke down vehicle and get your calls ducked, theirs is your place. If you want to actually get quality service and goods for your money, go somewhere else. read more

3 weeks ago I purchased a 2012 Bettle from this piece of shit place !!! I put down almost HALF of the asking price! And now my car is a complete shit! i have to replaced the engine which Is more than what I have left to pay for the car! this place is a big ass scam ! AVOID it ! Cars look nice but are truly trash! And the sad part is they sold it to me as is , so now I'm without a car guess the joke is on me! read more

i hope people read these before going here unlike me!!!! bought a Honda Pilot 2 day ago on the way home on freeway car started shaking badly!! Took it to the shop first tires where not balance and the rotor had no screws and was put on wrong!!!!!! Also they send you to the bank to get loan and demand you do it that day. oh because car had bad tires I wanted discount they gave me discount but took away warranty!!! read more

In Dec of 2020 My sister Betty and I had been looking for a use car for her, lot-to-lot checking out cars. We finally came across this one since it is on a major road that we travel and we thought we would stop in. Julio Carlos and HD we're great to work with. My sister gave HD the specs of what she was looking for and they came up with three vehicles in their system that we would be interested in. HD printed out all the specs on every one of them along with a Carfax which was great we took it home that night and looked over the information. We call back wanting to test drive two cars and they got them ready. Julio went with us on test drive we even took it out on I-10. She ended up with a 2012 Honda CRV very clean really nice vehicle the only thing that they needed to look at was replacing the windshield wipers. Which they did a few weeks down the line after they came in they even put them on and gave us a free wash. The financing with my sister went very smooth HD in financing knew exactly what she was looking for as far as payment and down payment. This was a one-owner car with excellent Carfax information. She felt very comfortable in knowing that it had been taken care of and it was a local Tucson dealership that did the work. Overall our experience with this location dealership was excellent I'm not sure about these other reviews but come on people it's a used car things happen. Do your homework. Thank you all the team over at this location on 1st. read more

Tucson Used Auto - My sister's 2012 Honda CR-V just bought in Dec of 2020. - Used Car Dealers Near Me - Tucson, Arizona

They are VERY UNPROFESSIONAL especially when handling business and your hard earned money. Please take your business elsewhere. The Asian guy doesn't like confrontation and will hide away in his office once you confront him on how terrible he conducts business. Please do not waste your time or money here. SKETCHY people too! read more

One star is lowest or I would go lower. E-mailed requesting info on car from their website. Sent me auto response e-mail with a ton of typos. Called them and told them what I was interested in and they never called me back. Called again, no answer or voice mail most of the day. Guess they don't need customers! read more

This place doesn't even deserve 1 star. They will rip you off and sell you a lemon. Don't ever go here. Extremely unprofessional and everyone there is nothing but a crook ESPECIALLY the owner read more

Don't go to that place it's a rip-off first sell you the car they collect deposit from you then they said you approved but after 2 weeks they call you need to bring the car back and you're not approve and they keep the deposit the owner and the finance guy they work as a team they are Crooks and are ripoffs,take advantage of people with bad credit. read more

spoke with cj at tucson used auto sales two weeks ago 05/07 regarding a 2010 toyota tundra. i was advised that i had to have my credit union send a cashiers check for the vehicle to be held (i was going to be driving 6 hours from ca to look at it). my credit union, mountain america credit union sent a $20,000 cashiers check to the business. i was scheduled to arrive on monday 05/17 at 9:00am. i drove down sunday, 05/16 and stayed in an air bnb for the night and arrived at the dealership at 9:30am monday, 05/17. the truck was not there. i asked cj where the truck was and was informed that they were getting gas. nearly an hour went by. the truck pulls in, and was soaking wet, had a broken/shattered passenger mirror on it, tailgate falling off, a newly wrapped exterior (possibly from a recent accident that was not reported to me). the driver seat upholstery that was supposedly fixed, was absolutely not fixed. broken antenna (snapped off). window tint completely peeling off. rear bumper missing cosmetic plastic covering. etc et. all of this is verifiable with pictures. zero coolant or oil!!! cj was very adamant that an oil change was done. there was literally no oil whatsoever or coolant. huge red flag. the vehicle was in such bad condition that i had no choice but to decline filling out any paperwork, or proceeding with it at that time. i asked for the cashiers check back and a letter to give to my credit union. cj stumbled around and said they would mail the check back to my bank that day. as i was leaving, i found out that the dealer had actually cashed my cashiers check the week prior and that it had cleared on friday 05/14 but i had never stepped foot on their property or gave permission prior to 05/17, how could they cash my check the week prior? in addition, it is now friday 05/21 and i have tried to call cj and carlos (the "new" manager) all week with no tracking on the cashiers check still. my credit union advised me that this is now a civil matter and that i am to contact the local police department and hire an attorney as it was nearly $20,000 in cash that has not been returned. i have multiple text messages and call records showing many attempts to reach the dealer to find out where the $20,000 is and why it has not been sent back immediately. no resolve. as of 05/21 at 10:45am, we contacted the tucson police department, and the arizona attorney general. we let tucson auto know this, cj and carlos both said, "we are not worried about our jobs." avoid this place like the plague. take my word for it, i have bought over 6 vehicles from excellent dealerships. this dealer is a scam! after we called over and over and over today, screaming at them to provide tracking, they gave us an invalid tracking #. i will continue to check the tracking # up to this evening and if it does not show movement, i will have to proceed with hiring an attorney. of course, i still have to make sure that their check clears at mountain america before i stop proceeding all legal avenues. tucson used auto sales is disgusting in behvior, ethics, customer service, and morals. do not go here. read more

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I wish i could do negative stars. Messaged over facebook marketplace over a two day period to set up an appointment. Upon arrival the car was in the very back of the lot covered in dust with the keys turned on killing the battery. We waited a good 20 minutes for someone to come help us with the car. Once we were ready for a test drive the dealer let us know that they had not done the maintenance work yet. In a detailed message I sent the previous day I let them know we were driving from phoenix (two hours away) and we would buy the car on the spot if everything was straight. During the test drive the salesmen told me to only drive around the corner and back. He did not allow me to get the car to temperature and then proceeded to tell me that everything with the car is fine. The car was leaking fluid from the transmission and was losing fuel pressure. I tried to work a deal on the car and gave them my laundry list of things the car needed because of a similar car I owned. They told me they would "fix it up" and I could pick it up tomorrow. Completely unprofessional company and I hope they do not continue to scam people on these, "good deals". read more