I have to Apologize for my review on my 2021 Nissan nv 200 SV.Was misunderstanding.Parts was ordered I did not receive the information.And the 2 emails sent with no response because they where having server problems.So this seems like very reputable place of business.Mr Vincent . read more

Thank you for going above and beyond to get our vehicle taken care of. we appreciate it that there are still stand up guys left who will do the right thing. Thank you all. truly read more

Arash was the person who helped me purchase my vehicle. He worked with me to make it affordable and did not pressure me at all. He was friendly and knowledgeable. The other staff on the 'floor' were very nice and accommodating. I had a small issue with the car 2 days after I bought it, brought it back and they went out of their way to get the part and fixed it in a very timely matter. read more

Dave was glib, unprofessional, and offensive. In trying to make me believe he was trustworthy, this doting grandfather with photos of his lovely granddaughters all over his office, told me he wasn't "trying to blow smoke up my skirt".....he said this TWICE to me. I'm writing a letter of complaint to Jay. Gross. read more

Yes! I am the same reviewer as on 8/26/2024. And Yes! I changed my rating. Why? First, Jay did not know he had two different web pages. There is a .co (which must be old, and is the one I was using trying to contact them) and the current web page which is the .com They have different phone numbers! Second, upon finding out I was unhappy, Jay took the car back and gave me a 100% refund. Yes, he even refunded the tax, title, license, reg, and warranty fees. He offered to fix everything and start a new warranty, but we had already moved on to a different solution out of necessity. Thought you ought to know. read more

I had a fantastic experience with Aresh (so sorry if I misspelled) . He was professional and friendly. I told him what I could afford and did not push me on the price. He patiently walked me through his lots to find the one. He was so helpful and knowledgeable. They carfax all of their cars which made feel at ease. David jumped in when I came back to finish the deal. Thank you so much for your service. If we need another vehicle this is where I'm going. read more

I think they have new mgt... used to be an OK dealer, now run by a real jerk... or team of jerks... cars are WAY overpriced, check KBB.com first then run away. read more

Jay Auto Sales - Car Dealers Near Me - Tucson, Arizona

after my wife got her car we found some problems with it. first Dave suggest that Middies was wrong about the shocks and struts being worn out . He wanted his mechanic to look also. We went around to the so called shop to see a guy with a pile of mismatched tools dumped in a box. I toll my wife I dont trust a mechanic that wont take care of his tools. salesman Dave proceeds to start yelling at me . Threatens me saying he would kick my gimp a-- . and yes I am disabled. I walk using a walker or Cain. Should have called the police but wife just wanted to go. Still think I should contact the BBB. the cars are good but for gods sake stay away from Dave. read more

Dave "Mr Subaru" was delightful to work with. He was very easy going and helpful, and delivered the vehicle to our front door free of charge. Jay's does apparently have lower fees than others in Tucson. Great dealership, happy to find you guys! read more

I was impressed at first with Jay himself, very sweet guy. But, we purchased a 2016 Subaru Legacy from this dealership that only ever gave us problems for the first two years we had it. First our battery literally lit on fire, apparently mechanics didn't bolt down the battery tight enough which caused it to spark into flames! They fixed and replaced it. But then a few months after the whole car wouldn't start, I had to take it to 2 different mechanics whom didn't know what was wrong with it so we had to tow it to Subaru dealership itself and found out there was an aftermarket wired placed in the car which went out and that was the whole reasoning for the car not starting. We had to pay 700.00 out of pocket! Then, the transmission cage was defective which wasn't allowing our car to run properly, and the horn went out. We only were able to fix the transmission part which costed us yet another 1,000 from Subaru. After that our fuel pump went out also and we had to fix it . Mind you we always up-kept with routine maintenance with this car.l and there was still so many hidden items secretly wrong with this car and temporarily fixed until someone bought it off their lot and it was their problem. I wouldn't recommend a vehicle from this place. I put ALOT of money to this car, thank god it's finally paid off... read more

My husband purchased a car from Jay's back in April and Ishmel took great care of us! When we have a concern, he is eager to help solve the problem and work with us to make it right. I highly recommend Ishmael and Jay's, I'd rather deal with them than a brand name dealership! read more

Jay Auto Sales - Car Dealers Near Me - Tucson, Arizona

This is our 3rd car from Jay's. They are the best at fixing something down the line. Thanks again love the Jeep.

My nightmare Ford Focus came from Jay Auto Sales. When I attempted to give the car back after I found out about it's transmission issues, I was told to just "Go to Ford". Car was a lemon from the start, and didn't include back headrests, or the trunk cover. Who sells a car without the back headrests? Overpriced vehicles that have problems. Do not buy from this dealer read more

After a good month and a few hundred miles between Tucson and Phoenix. We ended our hero's journey back where we started. David, the well seasoned Veteran who helped us word's of wisdom still stung in my ears as we ended back up on the Lot of Jay Auto Sales. "Well you can drive as far as you want, but it don't get no better than this". He was correct. After mentally sparring with just about every high volume used vehicle dealer, down to the modest of family used vehicle lots. It was true. Jays Auto Sales is the Real Deal and can be trusted with my hard earned money. We told David our salesman we wanted something under a certain amount with specificities such as safety and reliability to be paramount. The FIRST car he showed us ended up being the car we purchased after exhausting hundreds of aggregated options down to three. Jay's won out on Three Principles: 1: Value for Dollar: The Subaru Impreza he showed us was priced reasonably to start with. I had a concern over the price and they even were open to compromise to within reasonable terms! 2: Peace of mind: Jay gives you 3 months / 3,000 mile powertrain warranty!!! Arizona LEMON law provides protection for 15 days or 500 miles of travel for used cars, whichever comes first. (MANY DEALERS (I won't name them) try to claim AZ Law as THIER own warranty this is misleading...at best.)) 3. No FLUFF. Just how it really is. - David and the Staff there just get it done and if they can't make the deal happen, well they'll tell you that too. - I NEVER felt pressured by Jay Auto Sales. - That fact alone is reason enough for me to be grateful to write this review as a reminder for myself...Like all my reviews. Good on ya ! read more

Helped daughter locate a car. Went to a few dealerships and wasn't getting the vibe we were hoping for- until we stopped at Jay Auto Sales. Our rep was Ismael. Very personable and proffessional. After looking at a few vehicles, found the ONE that suited our needs. No hassle transaction and sales service was stellar. Jay Auto has alot to offer in both car select and family friendly atmosphere. read more

Brother and I went in to get him a car. Had to be 4wd and we saw one on CL that brought us there. We looked at several options but returned to our first choice. They are here to sell cars and after a minimum of back and forth we got the car at the price we wanted to pay. Got it home and realized there was an issue. Called next day, brought it in and Jay said "we will take care of that.". They totally did. Outstanding customer service and willing to stand behind their business. I recommend them! read more

Was observed walking up, was not greeted until I said something after going inside. Salesperson stayed inside. Was pleasant enough, though. All three individuals I spoke to were basically pleasant in demeanor. Test drove a car unaccompanied by salesperson. When I returned, salesperson was gone, delivering a car to another customer, and no one knew or cared that I had returned. Before they realized he was gone, I was waiting for 10-20 minutes. No one was available to talk with me about the test drive or discussing next steps, even though I was the only customer in the building. I was interested in the car, too. But, it was only $7,999. Maybe that's why he left. The owner was somewhat solicitous but all-in-all I felt like it didn't matter whether I bought or not. read more

Very disappointed!!! The problem with front of car still isn't resolved. I'm not nuts when you explain the thumping you have, it's the lower part not upper. Geez!! Tired of trying to get results so I'll fix it myself. Total of a week and nothing changed. Never again Well I'll be damned: I was told no hole in my cv boot, guess what we found. You can clean grease off all day long. I mean seriously people. If I could I'd post a damn pic. Not a happy gal. read more

Jay Auto Sales - CV Boot with hole/tear that I was told was fine. Something's make you go hmmm!!! - Car Dealers Near Me - Tucson, Arizona

I did not care for my salesman at this location. He was very dismissive about a distinctive "whizzing" sound coming from the Subaru I had my eye on. It wasn't until we compared it to the sound of another Suburu on the lot that he would even talk about taking it to their mechanic. He gave off distinct charlatan vibes, which is a word I don't use lightly! When I told him I was going to keep looking and doing my research he told me that "women have the gift of intuition, you don't need to do any more research" It's sad that this is one of the few affordable used car dealerships in Tucson because I would not recommend it! read more

I hate buying cars. After experiencing multiple, lying shysters on craigslist I stumbled in to Jay's with very low expectations. David greated us and swept me up into the end of my car buying experience. He seemed as sincere as a used car salesman can be. He was funny anyway. He suggested 2 low priced cars that would be safe and sufficient for my teenage son. I got the price I wanted. A week later the check engine light went on. I brought it in and Jay himself saw to it that it was fixed immediately. I did have to pay a $100 copay for their "warranty." Wasn't too excited about that but Jay was kind and helpful so it made up for my inconvenience. I give them the benefit of the doubt that they could not have predicted this electrical issue prior to sale. All in all next time I must suffer the car buying experience I will go back to Jays. read more

Holy smokes! A used car dealer who takes care of his customer before, during, and after the sale. I would highly recommend going to jays auto. read more

Based on my experience, I'd say that Jay has a superior business plan. I went there to check out a particular car, and it looked like a winner. My wish to have it inspected by an independent mechanic was actually encouraged, and a handful of non-critical issues were found, things to 'keep an eye on.' Jay insisted that those issues be resolved immediately, and in fact MORE work was done than promised! Bottom line: if you're in the market for a used car, see Jay first. Your time will be well-spent and you will be exceptionally well-treated. Thanks again to Jay and his entire team! read more

Good selection of moderately priced cars. I overlooked some details on the car when buying, but Robert was very helpful in addressing and taking care of the issues. Overall a good experience, do recommend. read more

We came to this lot to look at 6-7 cars they had. We walked around and found the vehicles we were interested in test driving. After being on the lot for about thirty minutes, we went looking for a salesperson. We found one and he immediately chastised us for walking around the lot and informed us that we shouldn't have done so. It was pretty off putting but there were quite a few cars we were interested in so we shrugged that off. We told the salesperson that we were interested in several cars but their Subaru inventory was what first caught our eyes. The man informed us that the prices on the Subaru's were not very negotiable. We were VERY clear about our price point. We explained that we were cash customers and not willing to go over that amount. He led us to the Subaru's and invited us to test drive one of the cars that I felt was outside of our budget. He assured us that he felt he could make something work so we drove it. The man was unwilling to allow the car to be driven more than a couple of miles and not over 35. I told him that I wasn't willing to buy a car without an adequate test drive and being able to hear the engine performance at higher RPM's. During the test drive the salesperson PROUDLY told us that he was a felon and to top it off his oral hygiene left MUCH to be desired. I literally could not get out of that car fast enough. When we returned to the dealership the man led us to an office where we were supposed to negotiate. Predictably the dealership was not willing to drop the price on the Subaru. We never expected that, even when the man assured us that he thought he could get us into a car. We still hoped to see the vehicles that actually brought us to the lot in the first place. However, Mr. Oral Hygiene was not willing to show anymore vehicles to us and walked us off the lot. He never told us he didn't want our business but once it was obvious we were NOT financing something, his slimy salesperson demeanor dropped. On the bright side, we ended up at Jim Click Dodge on auto mall and met an amazing salesperson. He got us an incredible deal in a 2013 Mazda with very low miles for our cash asking price. They were extremely professional and sold us a great car. So thanks Mr. Felon-Oral-Hygiene-Guy! Without your abismal customer service I wouldn't have found such a good deal! read more

I was very pleased with the customer service I received from David Clarke. He was a real professional and a very nice person. He did not pressure me to buy, which I really appreciated. He was patient and accommodating, and provided a great deal of helpful information. Thank you for your time and effort!! read more

We had a great experience buying my husband's truck. Never felt pressured, and they agreed to fix every little detail on the truck that we noticed. We will definitely go there again when we're in the market for another vehicle. read more

Went to look at a specific car. Was not very accessible to get to. Talking with Dave. For being in the car industry for over 32 plus years very insulting to other dealerships and to the car we were looking at and to the car we were personal driving. Dave was not willing to work with us. Very unprofessional and not impressed. Sorry jay will not come back and will recommend people NOT to come here. read more

We spent two weeks shopping for a used car and we went to a lot of area used car lots. There are a lot of good salesmen out there but we felt very comfortable at Jay Auto Sales thanks to our salesmen Robert. He took very good care of us and never tried to push a vehicle on us. I think we test drove more than 5 of his cars. He was so patient and when we finally picked one he made sure it was ready for us. Then when we had a few problems (even though we had already paid for the car and drove it off the lot) he made time for us to get the kinks taken care of in a timely manner. I felt like the whole business went very smoothly and I would return to buy another used car from Robert anytime! read more

I have been to several different dealers over the past few weeks and I wasn't happy with any of them. I called Jay Auto Sales and spoke to Robert on a Friday evening. I came in the next day and was driving my new car by that afternoon. I couldn't have been happier with the service. Everyone I encountered met me with a smile. Robert worked hard to get me in the perfect vehicle to meet my needs and my budget! Thanks Guys! read more

Jay Auto Sales - Thanks Again!! - Car Dealers Near Me - Tucson, Arizona

Hi everyone I wanted to Thank everyone at Jays Auto Sales for such a great job on the deal on my vehicle I purchased. The sales manager did a awesome job on the deal and I told him what I was looking for. The manager went out of his way to look for the two vehicles I was looking for and got the right one for me. My payments were low as well and the vehicle runs great. I have referred my friends and co-workers as well. The customer service was awesome as well. So please stop by and check them out. They wouldn't let you down.. read more

Jay Auto Sales - Thank you for my awesome car !! Jay auto sales - Car Dealers Near Me - Tucson, Arizona

5 stars from start to finish. Robert was awesome! Ended up leaving with a car I had no clue I would have wanted. He went above and beyond to make sure everything was perfect. Beyond pleased with this dealership and their customer service. read more

I got only one key for my car, no discount on car key, high price, they gave me spare tire which is of other carc and of no use. I will never recommend anyone for this dealership, better to buy from any other place. read more

I am a car salesman's nightmare. Skeptic of every word. However, 2 of my daughters bought cars here. One older with good credit and one in college with no credit. Salaried salesmen are great and do everything to make sure cars are in great shape and no surprises. Owner Jay, is on site and involved to enforce high standards. My wife saw a car there she liked. Might just surprise her and get it. read more

Hi everyone I work on Mt Lemmon and I just want to say thank you personally Jay and his son and whole crew. Jay is a great guy and really takes care of his customers. He is a guy of his word thanks again Jay. Hope you have a good life. read more

I don't understand the good reviews on this place. My 21 year old daughter went into this used car dealership to replace her car that was totaled in an accident. She found a car she liked and paid to have it independently inspected. She made an appointment to return in the morning to purchase the car. She returned the next morning at 9:30am when they informed her that they had already sold the car, but they had another one "just like it!" They walked her to the other car which was far inferior and she said she didn't want it. An hour later they called her back and told her the original car had been sold to the owner's sister-in-law, and that the SIL was willing to sell the car back to the dealership so my daughter could buy it, but "you'd have to buy the car TODAY, and you wouldn't be able to negotiate on the price." This smacks of every dishonest used car salesman stereotype out there. I can't help but wonder if they were taking advantage of my daughter because of her youth and inexperience, and possibly her gender. But really, give me a break! If they sold the car, why didn't they call her and tell her not to come in to purchase it? Are are we really supposed to believe that they sold the car to a family member and would then buy it back so my daughter could buy it (but of course, she'd have to buy it immediately and without negotiating the price)? It's almost ridiculous in its disingenuousness. While I appreciate the comment from Jay's Auto, he said there was no way they could know she was going to buy the car. Yet my daughter MADE AN APPOINTMENT to come in the next morning to purchase the car. The day AFTER she paid to have the car inspected by an independent mechanic. She made an appointment to return the next morning so we could join her on Skype from our duty station Germany...all of which was explained to and agreed by the dealership. Some time between late afternoon when she received the clean inspection report and made her appointment, and 9:30 the next morning when she was supposed to come in to purchase the car, the car was supposedly sold to a family member of the business. So perhaps the salesmen and owner don't communicate with each other... Who knows what really happened? read more

If you're looking to buy a used car, it's definitely worth it to stop by Jay's. The guys that work there know their stuff, and are not pushy at all; very no-pressure. This is the place to look, especially if you're working with a budget. The prices are fair and there is a surprisingly large selection to choose from! It's clear that the owner really cares about his customers and the products that he's selling. He's very quick to fix anything you're not satisfied with in your car, and you get 3 months (or 1000 miles) warranty on it, as opposed to the 15 days required by law. My car had just a couple of minor cosmetic imperfections and issues with the radio, but they took care of it in a cinch (and entirely out of pocket). They even lent me a car to drive for the few days that the car was in the shop! Another plus is that they take care of all the paperwork, so you won't have to see the inside of a DMV. The car I got looks awesome and drives like new! I was able to leave with it day of, and it was no hassle. All-in-all, it was a great experience, and I'll be coming back if I find myself in need of another car! read more

This dealership had a few vehicles I was looking to buy, but when I went in to see one of them Robert, the sales manager came out and quickly informed me that the vehicle's size and dimension weren't actually suitable for me. He told me the HONEST facts about my car situation and educated me on how to perceive my credit which was not a mandatory process of car salesmanship AT ALL! But there was never any pressure to buy ANY vehicle at any time. They just took great care of me. I even mentioned a couple things that I had an issue with on the car I chose to purchase, and Jay himself took care of ALL the replacements including the windshield and all 4 rotors! I would and WILL recommend Jay's Auto Sales to anyone seeking to buy a used vehicle! read more

the salesmen here are amazing nice friendly and knowledgeable the owner is a complete ass though. I had proof that he had raised the price of one of his vehicles by $2,000 via Car Guru's he would not give me the lower price for the truck. very crooked beware read more

Very friendly staff with no pressure and plenty of patience. Was able to test drive all the vehicles I wanted at one location and found the truck I wanted at a more than fair price. On top of the sale they ran the car through a final garage inspection and replaced the battery, water pump, timing belt, rear shocks, etc at no extra cost to me and giving me a clean base line for my service records. Jay himself was present and checking in on the transaction making sure I was taken care of. Ismael Vazquez helped me test drive and was very honest and helpful in helping me differentiate advantages and disadvantages with various car models and makes, Robert Hernandez was also straight forward and generous with the final details concerning current replacement parts and the final transaction. For a group with high integrity and no pressure, I recommend you check out the Jay Auto Sales inventory if you are in the market for a car or truck and are looking to drive away feeling you were treated fairly and satisfied in your decision. read more

I dont know if it was just the salesmen that we got but this place seemed very nice. The man who was working with us was great and you could tell he loved his job not for the money but because he loved cars. read more