I purchased my car from this CarMax location, originally had a shipping request but I was too eager to wait so I drove to Tucson and I'm so happy I did. I've purchased 3 vehicles from CarMax and this was my easiest and quickest experience between 3 AZ locations. All of the staff was so friendly and efficient. Thank you to the Tucson East Team! I couldn't be happier with my first mommy car and the perks of purchasing at CarMax! read more

CarMax - 2018 Chevy Equinox Premier - Car Buyers Near Me - Tucson, Arizona

These people are scam artists of the highest order and I truly hate this company this dealership specifically for their malfeasance. I had one of the worst experiences imaginable with CarMax. They sold me a Hyundai Sonata Hybrid that ended up having a failing hybrid battery about 6 months after I bought it. The repair cost was at minimum 4k - 6k. Instead of helping resolve the issue or standing behind the vehicle they sold me, I was left completely on my own dealing with a major mechanical failure. Because of the repair costs, fell behind financially, eventually lost the car, and even lost my job because I no longer had reliable transportation. Which of course culminated into me losing my apartment as well. Thankfully in the last year l've managed to turn my life around but am now stuck with a 13k default on my credit report. Which will probably force me to have to take on ridiculous rates if I want a car in the future. CarMax acts like they care about customers until something goes wrong. Then you realize you're just another sale to them. Selling someone a vehicle with a failing hybrid battery and leaving them to deal with the consequences is unacceptable. I would never recommend CarMax to anyone after what happened to me, and hope anyone reading this deviates themselves from creating any kind of sales process with these monsters read more

Car Max on 22nd in Tucson is amazing !! No one in commission so no hassles or pushy salespeople; everyone really nice : by far, the BEST car buying experience we've ever had !! Very knowledgeable, polite & courteous staff who fixed problems with our intended purchase with no hassles or extra charges. We always thought Car Max was on line; their showrooms are beautiful; if we need to buy a car in the future, we'll certainly start with CarMax !! read more

I have now sold 2 of my cars to this CarMax and each time, I was surprised with how easy and fast the entire process was. I have not bought a car here so I cannot comment on that process. read more

This was our third vehicle purchased through CarMax. Genesis made the process very simple, easy to understand, and fluid. It goes without saying, however I'll say it anyway: the next time we want to buy a vehicle, CarMax will be the first place we look. Thank you Genesis and the rest of the team for making it a great experience! read more

CarMax - Beautiful view of the Catalina Mts while you go through the purchase process. - Car Buyers Near Me - Tucson, Arizona

I bought a 2021 Ford Ranger from CarMax and within 2 days, it had serious issues -- knocking in the steering, a leaking axle seal, broken fan clutch, and signs of transmission slipping. A certified mechanic confirmed everything. When I went to return the truck within the 7-day return window, CarMax told me my trade-in was already gone. But I saw it sitting on their back lot. When I pointed it out, they said I wasn't supposed to be back there -- supposedly for my safety. That's ironic, considering they sold me a clearly unsafe vehicle. They then told me they couldn't return my original car because it had been "marked for auction already." So not only did they give me a low trade-in offer, but they also couldn't even hold the car for 7 days in case something went wrong -- even though their return policy guarantees that window. They gave me the trade-in value back, but I didn't want the money -- I wanted my original car back, and they still had it. The ground manager, Frank, didn't care at all. They were all smiles when it came to selling me the truck, but as soon as I tried to return it due to serious defects, they treated me like I was a nuisance. No support, no ownership -- just excuses and cold indifference. Now I'm stuck with a rental out of pocket, trying to figure out my next move. To top it off, they tried to sell me another vehicle -- like I was just supposed to trust them again after all this. I'll never trust CarMax again. Don't believe their "125-point inspection" and don't expect them to care once they have your signature. You're on your own. read more

In February of 2023, we purchased a 2017 Volvo XC90 from CarMax. At the time, we were happy with our experience and appreciated how straightforward and easy the purchase was compared to a conventional dealership. Our new-to-us Volvo came with paperwork indicating that we were the third owners and that the car had no accidents or damage in its history. Fast forward to October of 2024. We've had a series of strange problems with the Volvo, and finally decided we don't want to deal with it anymore. While looking at other options at another dealership, we asked about the trade in value of our Volvo. They plugged our VIN into CarFax and tell us that our trade in value won't be great...because we are the 4th owners and the car has a record of "moderate to severe damage" in 2017. News to us! Just to confirm that we weren't misremembering, I dug through our original purchase paperwork, and sure enough, we have a document stating 2 previous owners and no damage/accidents. Based on other reviews, I see that this is not the first time that a buyer has received (best case) incorrect or (worst case) deliberately deceptive information about the car they are purchasing from CarMax. Buyer beware! read more

We bought a used car this past January. We are happy with the car, but unfortunately, we found out that they have no service information on their used cars! They do not have a Carfax on their cars or service history. We have not idea if or what has been done with our car and no owners manual either. Besides that, the whole purchasing process was very frustrating and took way to long and we were there all day! The sales gal had to re-do our paperwork at least four times! So we will not buy from Carmax again and it is very disappointing to have found this out after the fact. read more

I had a wonderful, A+ experience today. I finalized the paperwork with Christian. He is so knowledgeable and just such a lovely man. I also spent some time with AJ. He meet all my needs and was so helpful. I highly recommend this location. Thank you for such a seamless, positive experience. read more

DO NOT BUY A CAR FROM HERE! They are scammers and do not do their due diligence to check on the car. Bought a car here and 2 days later check engine light came on. The car had been in a flood which they failed to tell us. THIS PLACE SUCKS! 0 stars! read more

I had been looking to trade my 2022 HR-V for a used Honda CR-V, and local dealership was my first choice for evaluating my trade-in and proceeding with the purchase. I visited the honda dealer for a trade-in evaluation, they inspected my HR-V, which was in excellent condition, and provided me with a quote that fell significantly below my expectations. Interestingly, Carmax offered me a trade-in value that was 24% higher than what the dealer was offering. As a result, I decided to trade in my HR-V with Carmax and purchased a 2019 CR-V with relatively low mileage at a reasonable cost. One thing I appreciated about Carmax was that they didn't pressure me into purchasing unnecessary add-ons like I have experienced in the past, such as red alert, lowjack, nitrofill, and extended coverage. read more

The process of selling a vehicle to CarMax could not have been easier. I was able to receive an instant offer online, which was very competitive compared to other car dealers or online services, and bring the car in without an appointment. The entire process took maybe 45 minutes and I received the full offer amount. Thank you all very much. read more

Never reached out to me about a vehicle I was interested in, no communication whatsoever. They didn't let me know after I reached out to them that the car was missing but it's still something that should have been communicated to me read more