The one on Wisner didn't place the seal on the drain plug when he OVER TIGHTENED the plug. Drain…read moreplug hex head wsa rounded from them. Few weeks later, engine making noise, THREE QUARTS LOW!!! Engine does not and has never burned oil. Was a newer car at the time, until a deer strike. Our NEW car will NEVER see the bay of a Valvoline Oil change!!

I Love coming here! They were having an issue with another customer's car breaking down on one of…read moretheir bays. They were waiting for a tow truck. One of the guys working came out and explained the situation and was apologetic! Even still once I got in I loved how kind and helpful they were treating the customer with said car. It's easy to be annoyed if things aren't going smoothly but they were complete pros! On top of that they did a excellent and thorough job on my car as always. Including letting me know my battery needs to be replaced soon! Keep up the great work! See ya in about 3 - 5,000 miles :)

While visiting Jackson, MI from NC I needed some attention to my tires and an oil change. I drove…read moreto this location and had the most pleasant experience ever for a "stay in your car, we got this" service visit! Chris was terrific and explained everything instead of the high pressure upsell at other places. He let me know my options and what needed help, even when they didn't provide that service. Just solid, friendly advice and recommendations. He even helped me find a current coupon when the one I had brought in didn't apply. Word of mouth advertisement goes far in this industry and they have my hearty endorsement!! Thank you Chris and team for your hard work!

Overtightened the oil pan drain plug to the point I needed to take my car to a shop just to loosen…read moreit. And I had to replace the plug since it was completely stripped. Would not recommend.

This is simply the best place to get your oil changed in Jackson. Workers are very detailed in…read moreexplaining the services they're doing while being completely transparent about pricing

The best around I highly recommend them Everybody, there is…read morenice and friendly and they don't try to upsell you on stuff

I had been going to a place that did all of my oil changes for years but they closed earlier this…read moreyear. I went to a competitors place first with my daily driver which turned out to be a mistake. They tried to push every service they offered on me which I did not like. I just bought a new vehicle for my wife and we were driving by and we decided to give Victory Lane a try because it had been a while. So glad we did. The young folks working could not have been nicer to us. Plus they were more through than the other quick change place. I will be bringing both of my cars to them from now on. Could not be happier.

These guys are awesome! They were busy, since I went at lunch time, but the line of cars moved…read morepretty quickly. When I got up there, they were super efficient and went through their service checklist. I had been having some trouble with my brakes and they checked my fluid and advised me to have them checked out, since I may have a leak. They also were kind enough to check the service codes, since my Service Engine Soon light had popped up. They washed my windshield, which had been covered in bugs since I had driven 650 miles the day before AND they lubricated all the hinges on my doors! Above and beyond.

I've been here a few times. They're fast, clean, and don't try and upsell me on stuff I don't need…read moreor want. Reasonable prices. I love it when a business just does the job well and efficiently.

I pull up to the middle door so of course they open the end door. I'm told that they were out of…read morewasher fluid and if I wanted to swing by tomorrow they would fill it. Funny how my receipt says it was fill but yea, it wasn't. I was told by my coworkers if you get full service they vacuum out your car, one of the reason I went there, but I guess they don't because I did get full service. No, I will not be back. No I will not recommend this place.

This has been the best auto repair shop in my 40 years on the road! A bad engine nearly stopped me…read morefrom commuting to my job and Darren, Steve, Mark, and the mechanics all made genuine "above & beyond" efforts to get my car back on the road and a month later it is still running great! Thanks to Darrwn and his all-star-staff at VTA!!!!

Efficient, honest, and reliable service. 100% quality…read morework. Staff is wonderful and friendly. Owner Bill Hewitt is the best!

Very Disappointed - Be Cautious with Ultimate Auto Repair in Jackson, MI…read more I'm extremely unhappy with the service I received from Ultimate Auto Repair in Jackson, MI. I brought my SUV in for repairs, and the whole experience was frustrating from start to finish. First of all, they kept my vehicle for an entire month, which is way too long for the type of repairs that were supposed to be done. During that time, communication was very poor. I had to constantly reach out just to get updates, and I was often left in the dark about what was going on with my car. They also made me feel pressured into approving repairs that I wasn't fully sure about. While my warranty covered some (or most) of the cost, it still felt like I was being pushed to spend more money than necessary. It didn't feel like they were working in my best interest--more like they were trying to get as much money out of the situation as possible. When I finally got my SUV back after a month, I immediately noticed that a personal item I always keep in the car was missing. I know for a fact it was there when I dropped it off. It's incredibly disappointing to feel like you can't even trust the place you're paying a lot of money to. I spent a lot--a lot--on this repair, and to be treated like this just doesn't feel fair. I usually try to give businesses the benefit of the doubt, but this experience left a really bad taste in my mouth. I can't recommend this shop to anyone, and I suggest looking elsewhere if you want honest, timely, and respectful service.

They always get us right in and begin work as soon as they can. The staff is knowledgeable and…read morefriendly. The business is clean and sanitary. Only place my wife and I take our cars, from oil Changes to the big stuff. 10/10 recommended.

I've been bringing my truck here ever since October and now I won't go anywhere else! They do an…read moreamazing job! Not even just my oil changes but they've done everything from tire rotations and differentials down to battery changes and new windshield wipers. The customer service is phenomenal! You can tell everyone enjoys what they do, it's a great team. I have highly recommended them to many friends and family members and all of them have had wonderful experiences as well. Look no further for an experienced, well worth your value oil change location. This Valvoline is the place to be!

From the owner: For nearly 40 years, Valvoline Instant Oil Change℠ is the Quick, Easy, Trusted name in preventive…read morevehicle maintenance for all types of vehicles. From 15-minute, stay-in-your-car oil changes to a wide range of maintenance solutions, we take the worry out of vehicle care in Jackson.

Midas are thief's . They took advantage of my granddaughter. Took long time to fix her car and then…read morecharge her to much. They seen her coming young girl and know nothing about cars. She had to SAFE money to pay for the car job. And I help her. Then, the car broke down a week later . They told her it was going to be a whole lot of money now. She had cry all day. She doesn't have that kind of money and now no car. Midas really cheated her. They are going to deal with me now and I am a witch. They are not dealing with a young girl now. Don't go to Midas they are thief's and cheaters. They are more than that, but I can't say it on - line. Don't trust Midas

Had my front end aligned and it was pulling one way. I went back to have it readjusted he said it…read morewas okay no issues. 8 months later my brand new tires were worn out on the inside because it was out of alignment. Do not trust these people and do not bring your car there. I called and complained and they said they'd be happy to realign it for free but the tires are not their responsibility.

i'm from Columbus, OH visiting grandchildren in Jackson. While driving the kids to school, "Low…read moreTire Pressure " alerts lit up. I assumed it was related to the 20 degree temp. After dropping off the kids, i went to St. John's church. In checking out the tires, one looked way more flat than low. After Mass, I called AAA for help. The young man assisted with inflating all the tires. 3 were low, but the 4th had only had 5# pressure. He suggested that i get it checked before driving back to OH. He referred me to Regal Tires saying they would definitely help with minimal wait time. I drove straight there and was instantly welcomed. EVERY person on the staff was professional, friendly and reassuring. They immediately noticed a screw and promptly acted to repair the tire. It was fixed within a shorter period of time than i ever expected, and, they graciously waived the charge!!! They didn't know that TODAY is my birthday, and service, expertise and kindness of Regal's team was such an unexpected gift. Thank you so much.

A phenomenal group of people! We have been going here for years and they never disappoint. They go…read moreabove and beyond in service and always with a smile! Prices are very reasonable and they guarantee their work. They are amazing to work with!