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Tuleburg Cattery

1.9 (15 reviews)

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Village Pets & Supplies

Village Pets & Supplies

(52 reviews)

Very friendly staff with a great selection of dog food, treats, and supplies. The staff have always…read moregreeted me warmly and helped with any questions I've had. They also are super nice with offering to order anything they might not carry in store. Their prices for my dog's food is currently cheaper than the official company's website, and they have a rewards program so I'll be regularly coming here until anything changes.

I've been periodically shopping at Village Pets for about 3 years now and my experiences have been…read moremediocre. It's a tiny store jammed with stuff, so if there's anyone else in there, it's really hard to move around. Prices are relatively high compared to other pet stores, both brick-and-mortar as well as online. Inventory is unpredictable - they are often out of the dog food I use. They also have some weird rules, like you only get the case discount on canned food if you buy a case of all the same food. They tried to explain that the discount can't work if you buy different cans because they're different prices. Huh? 10% off the total price is 10% off the total price. The only reason I shop there sometimes is because they aren't far from my house. The last straw was tonight when I had just driven 2 hours back from a meeting in Sacramento and I was trying to get there to buy dog food before they closed at 6:30 (there were no other stores still open on my way home). It was 6:29 so I called to let them know I was literally 2 minutes away and to ask if I could run in and grab a bag of dog food. To their credit they did answer the phone, but they told me that they couldn't allow me to come in and buy the food. I was sitting at the stoplight right in front of the shopping center. While I understand that they want to go home, give me a break. They would have been there an extra 3 minutes. Customer service is clearly not their priority. I love to purchase from local businesses, but ones that are friendly, high quality and well-run. If you're looking for great local pet stores, I suggest The Feed Store in Sebastopol, Pet Food Express in Sonoma or Petaluma, or Western Farm in Santa Rosa. Not Village Pets!

Tuleburg Cattery - petstore - Updated July 2026

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