2 stars because the concept could be good and my child loves cats. The scene - 2:25pm Monday, Santa Rosa Plaza, 4 employees, 4 customers (a family - mom, gma, 2 little girls). $35 for 1 adult and 2 kids for 30 min. Pros - there were a lot cats Cons - every cat was pretty much asleep. 4 employees pretty much ignored us the whole time except one girl who made the most minimal effort to help us. Since you can't pick up the cats, you need them to bring a cat to you, esp if they are sleeping. I asked and she said the cats were most active when they open a at 12pm. I am not a cat owner so only in hindsight does that make sense. But then why are they open 2 hours later after they are all tired out? Another girl came over after 20 min and said our time was almost up. We stayed 10 more minutes, on principle. I felt bad for the kiddos. They are very easy going so they seemed ok but I was annoyed at the whole experience. We'd been looking forward to it for a long time and had had a positive experience at the one in Palo Alto previously. Will not come back. read more

Mini Cat Town-Santa Rosa - 4 employees, not paying attention to customers. - Animal Shelters Near Me - Santa Rosa, California

Truly the best cat cafe experience of my life! This is peak cat cafe with over a dozen friendly and playful cuties running around, playing with toys, and peacefully napping. They were so friendly with both people and other cats that they had no problem getting right into chasing rainbow-worm and feather-stick toys. There's a mesh pen off to the side for cats that are still acclimating to the environment but even those cats accepted gentle pets without issue. The staff was very friendly and would allow me and my friend to hold cats that they knew were snuggle bugs (the staff picked up the cat and put it in our arms - picking up the cats on your own is against the rules!) Even though their food and litter were out in the open, there was no smell which is impressive given how many cats were sharing the space! The price was very reasonable for the quality of the experience and it's obvious these cats are looked after well. I would love to visit their other locations some time and consider adopting from here! read more

My family came in this past Saturday so look at the kitties and see if there might be one that would be a good fit for our 6 year old male cat. (Three months ago we lost his brother to medical issues) We paid for the 4 of us (myself, my husband and our two teenage daughters) to spend time petting and getting the know the cats. We found one that we thought would be a perfect fit. My 16 year old filled out the application online as we drove home and we received confirmation that our application was approved a few hours later. I proceeded to make the "Adoption meeting" appointment for today at noon which was the earliest appointment I could make. My daughters and I headed to the mall excited to revisit the cat that we were interested in. I brought our cat carrier and had that in the back of my car. As we walk up to Mini Cat Town they were just opening and the girl who had been answering our questions on Saturday was there. She looked at us and said "is your whole family not here?" I was like, "oh, yeah my husband is at work" She said "the whole family has to be here" and was being a complete bitch. Never said, "oh, Hi you are back and that's so exciting you want to adopt" in fact didn't say one nice thing. She said we would have to reschedule an appointment to have the whole family there. I said "you met him, you saw our family, you saw what a nice family we are, why would he need to be here?" She just kept saying it was just how it works. The entitlement coming from her was so off putting... I could of called my husband and had him make a 15 minute drive over from his work but I honestly didn't like her attitude. I would never treat people the way she was talking to us. Ok but I'm sorry, I've adopted from Sonoma County Humanes society and I've adopted from Forgotten Felines and I've NEVER had to have my whole household there. I told her this and she ARGUED with me that that is not the case and they do and they do house inspections LOL no they don't!! I told my girls that we were leaving, they even felt the unpleasantness from her and were devastated. As we walked away she yelled "I need to make sure the cats go to GOOD homes" Girl... we might be the nicest family in Sonoma County, we have a 2,600 square foot house that we OWN. We are very well known in this community, my husband in fact is what we call the "unofficial mayor of Santa Rosa". Our cat (and previous cats) have always been treated like KINGS! The are spoiled and loved to the moon! The fact that the adoption rates are between $200-$500 is outrageous as well. Especially when they want you to REUSE the shoe booties that other people have used. On Saturday we paid $55 for the half hour, you can afford to by more reusable booties. I tried to find a phone number to call and let someone know what happened, and how they are employing people with terrible customer service but I can't find a phone number. I will not be recommending this place for adoption to ANYONE. Since this was such a bad experience we can't wait to go to another adoption center such as the Humanes Society and have a better adoption process. read more

If I could give this place zero stars, I absolutely would. I don't even write reviews, but this experience was too tragic to keep to myself. The staff clearly treat this place like a break room. All of them with phones in hand, zero effort, and not a single employee cleaning the room. Every seat had literal dried cat piss and throw-up, which really sets the mood, I guess. Highkey health code violations everywhere here. The employees acted like doing their job was a personal favor. It felt like everything I did was bothering them. The owner should retrain their employees or simply call them out on their behavior. DO NOT COME HERE!!!!!!! read more

My daughter and I came to this place today and was very concerned for the wellbeing of the kittens. I noticed the litter boxes were not cleaned and it smell awful inside. The couches had poop, stains and throw up. All the employees are on their phones 24/7. Not one employee is cleaning or organizing this place. It looks like it's not even cleaned daily which is sad for kittens that are rescued. One cat jumped over the gate into the area where clients come in to check in and the employee with blonde short hair took the kitten and put in the room and left the kitten inside? I believe they are leaving the cats in closed rooms unsupervised! read more

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I love the idea of this place; a cat adoption center/ cat petting business. When we went there weren't many cats but they could have been hiding from my toddler which is fair enough. lol! For a cat rescue it was very clean and fresh smelling. The volunteers were very nice, helpful and patient. All the cats seemed happy, healthy and well cared for. We plan to go back bc my daughter is obsessed with cats but we can't adopt one RN so this is the perfect place to bring her to get her kitty fix in. read more

Mini Cat Town-Santa Rosa - Petty Jerry a very friendly, chill kitty who tolerated kids well. - Animal Shelters Near Me - Santa Rosa, California

Cats cute. Manu black ones and other colored ones. I It's near theaon entrance of Macy, very easy to find. read more

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This Saturday I brought my daughter and her friends to this nice establishment. The workers were very nice and helpful! There's a cat named Boomi that is really sweet and I've talked to my husband and we most likely will go back to adopt him!! The volunteers were helping my daughter's friends and me the entire time we were there, once we left my daughter got a little emotional because she wants to give them all a home. I'm very surprised on how clean they're able to keep this place!! God bless! read more

Walked by and saw inside so cute and I can tell the cats are living a genuinely good life and are happily playing/sleeping.

Weird vibes. The cats are cute and nice but the volunteers watch you like a hawk and are kind of strange. Not sure I'd come back.

This place made me sad. If you want to go to a place to play with and find a kitty to adopt I would recommend Morti's in the Petaluma Outlet Mall. The cats at Mini Cat town in the Santa Rosa mall seemed lethargic, traumatized, and overstimulated by human interaction. The workers/volunteers kept trying to get to and pet 2 cats who CLEARLY did NOT want any human interaction whatsoever and looked like, if pressed, would attack them. They were joking and continuing despite the body language of the cats. There is no space for the cats to go in this small room to be away from human interaction. They have no sanctuary. If I could give this place 0 stars, I would. I am tempted to call the owner and tell them 90% of their volunteers are not treating the cats well and just using this place as a hangout. Whichever of the teenagers/young adults were the actual worker(s), did nothing to curb this behavior. read more

Do you like cats? Are you looking for a cat? Can you not get a cat but really want to pet a cat? If you answered yes to any of these questions you will probably enjoy Mini Cat Town. It's probably one of the most relaxing times you can have as a cat person. The cats are generally up for some petting and play time and I have seen particularly honored guests have multiple cats in their lap at the same time. All of the cats seem super friendly and playful. Staff is generally knowledgeable and friendly. read more

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When I adopted my cat here back in January the process was amazing and the staff and volunteers were and still are very friendly. Coming here is so relaxing. It is fun interacting with all the different cats. You can play and sit with them. Sometimes you will unexpectedly get a cat in your lap while sitting on a couch. The workers and volunteers here take very good care of the cats. They watch people a bit not because anybody is weird but because they want to make sure the cats are being handled well and it is fun watching others enjoy the furry buddies. read more

As I walked into the lounge, I walked into heaven. I immediately became a kitty-magnet, with all the kitties surrounding me. There were many kitties of many sizes and colors. Some orange, some black, some tabby, all the colors of the rainbow. There was even a kitty with the cone, but ended up being the sweetest. They also let you adopt here! This is my happy place. Will come again. read more

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Cat town is a good time and a local business worth supporting. We had a great time here playing with the cats and found them to be very well kept. read more

Mini Cat Town-Santa Rosa - Cat in cat town. This one is a little shy. - Animal Shelters Near Me - Santa Rosa, California

this place is amazing! The cats are super playful, friendly, and so cute! They sell awesome tee shirts and hoodies which are very comfortable. Not crowded at all so it's very quiet and relaxing. The customer service is great too. Overall I highly recommend checking this place out. read more