This place used to be the best jeweler in Cranbrook...I don't know what happened but the service…read morehas gone way downhill. They don't honour returns like they used to, they charge you an arm and a leg for steel jewelry you could buy a few doors down for $20. Total rip off and snarky attitude unless you're in there to spend thousands.

From the owner: Welcome to Jewels on Ninth, a full-service jewellery store in downtown Cranbrook that is here to…read morehelp friends, families and couples build a lifetime of memories. Jewels on Ninth carries top brands like Swarovski and Steelx. Our diamonds are from Canadian-based Maple Leaf Diamonds and like memories, we believe they should last forever. That's why we offer a free lifetime diamond replacement guarantee. This, along with our 15-day money back guarantee. We have two expert goldsmiths who can repair your watches and jewellery at our store. We are Cranbrook's engagement store and can custom design a special ring just for you!

Went in to have a repair done. Asked if it would be possible to have it fixed for the next day or…read morethe following. Was told that it wouldnt be an issue and that they had the parts. I explained that it was very sentimental and extremely important to have in the next 2 days due to leaving for Christmas. They said again it would be no problem..... I phoned late the following afternoon (4:15pm) to see if it happened to be ready. I was then told that it would not be ready in time and they had to order parts. I asked why under the circumstances they hadn't call to let me know? So that I had the choice to make other arrangements, so that it could be ready in time. That they new the importance. So I went to pick it up. I asked the gentleman that had initially told me it was no problem, why he told me that he had the parts, and a rush was not issue, and why didnt i get a call letting me know? He just said he needed to order parts and that was it...Then to top it off, a female that also worked there said a Very rude comment and gave me a dirty look like it was my problem... The short of her rude comment was, " well did you have it here for a week, well then"..... That's not the point. The point is dont agree to something you can't fulfil, and communicate with your customer. Will never go back! Went to another Jeweler and explained what had happened to me and they were so nice and accommodating. Even though they also needed to order a part to fix it to what it originally was, they offered to fix in a way were it could still be worn and given at Christmas no problem. And ultimately I didnt have to get those pieces unless I really wanted to, because it would still look nice and function. Why was I not treated with value at Demamont E H Jeweler I don't get. And helped in the way the 2nd Jeweler has? So not happy. Great Christmas spirit Demamont!

I really like this gem of a store! Sad to see they are selling the business. Hopefully the new…read moreowners leave it just the same!

Worst hours ever closes way too early for anyone to even get a chance to shop there not wasting my…read moretime going there again just will be closed... Save your gas just go to cranbrook least things will be OPEN