I typically stay quiet when I have a bad experience instead of being a keyboard Karen, but this time I cannot due to the way it was handled. This company came to my new construction home to treat our lawn. The dude was there for all of 7 minutes, maybe walked 25% of the lawn with his hose, put up some signs and left. All of this is on camera and my lawn proves it 4 weeks later. I reached out immediately after I witnessed the work and advised the field manager what happened. There was not even an apology or a tiny bit of "let me make this right." I asked to cancel my account and advised I was not paying for the visit. They are unwilling to wave the visit charge, so I'm paying it...and leaving this review I otherwise would have stayed quiet about. Avoid at all costs! Seeing others with this EXACT scenario posting reviews. read more

We hired Turf Masters after we started getting aphids every summer on crape myrtle trees planted along our vinyl fence. No I did not plant them there. They appear to be a good 20 yrs old. They provide great privacy in summer. Our home backs up to other back yards and we have a pool so privacy is utmost important. The aphids make a mess. A serious mess. Then attract bees, ants, etc. Time after time. So my hubby broke down and called in the professionals. Pretty sure he spends up around 400.00 yearly. We also have them do the front lawn where I pay up to or around same to them. Well the professional tree service has yet to keep aphids away each summer. The mess they make is constantly interfering with family functions and in general life. Sean just calls and says they cant control all of it like the bees and bugs it attracts and that the black mold is just a powdery stuff that can be washed off. NO IT IS NOT AND NO IT CAN NOT. It is sugary too! I am not the professional here but I know its more to it. That's for sure. And just washed off...hahaha...well I know 1st hand over and over "just washed off is bs". "You cant control all of it Sean?". We were just paying the company to control the aphids. If y'all did that then the other problems would be solved. I would have nothing "to just wash off".. (btw it takes Clorox clean up and a pressure washer to come off of vinyl fence. More importantly it takes a lot of my time!!! A LOT. That I don't have. My hubby is recovering from cancer, not getting paid; so I am responsible for getting things done around here and no extra money to pay someone to help me. I am over it.) Then I haven't even gotten to the yard this year. It once rated at top in the hood (once again not professional opinion just imo...) Now it looks like HELL. Thinking y'all's chemicals must be getting diluted in this area too now cause around here WE GOT NOTHING from Turf Master. I am going to go take pics. You wont be able to see how bad fence got in a matter of days because I have already been pressure washing for hours. I can show how this powdery stuff that supposedly "just washes off " stains my deck and doesn't just wash off. I had just painted from the staining damage summer before last. Was a waste of time. As I just took the pictures I am really regretting that I did not do a before pic especially of the fence. I honest to God have spent 8 hours at least cleaning up sugary black sticky off of the fence, off pool floats, furniture etc. The pics of the lawn speak for themselves I think. WE GOT NOTHING TURF MASTERS! read more

See all

I take care of kids in an Alpharetta 30004 zip code neighborhood and yesterday I witnessed a Turf Masters employee screaming at the top of his lungs at a school bus driver to "go the f*ck around" his truck (which was parked in a way it would be impossible for the bus to go around). He continued to yell and spray the lawn while children were outside. I called to report this and Nicholas Butler (branch manager) called me back but spoke over me the entire time, never once apologized and then hung up on me. Why do you call yourselves "The Nice Guys", your behavior is disgusting. read more

Avoid at All Costs - Total Scam! After five years of service with Turf Masters, my lawn looks worse than when I started. I paid thousands expecting professional care, but all I got was a yard full of weeds, empty patches, and frustration. Their re-seeding service was a complete rip-off--barely any new grass grew, and what did was overtaken by weeds. It's almost like they set me up to need even more expensive treatments just to fix their mistakes. And surprise, surprise--they were more than happy to charge extra for those "solutions." They never delivered on their promises. Every year, they swore things would get better, but they never did. I gave them chance after chance, but all I got were excuses, broken commitments, and a lawn that looks like a neglected field. Just this month, they visited my lawn and agreed it was unacceptable and poorly treated but offered to "fix" it again. They proposed a service package for 2025 to only renege on it a few days later. Their new offer was nearly $200 more in cost for this crappy lawn care. Save yourself the headache and money. This company is a joke, and their so-called "treatments" are useless. Find someone who actually cares about results, because these guys clearly don't! read more

Not a customer and never will be. Pushy and rude sales folks.. The "Nice guys" my a-s

My cameras caught the technician only doing a portion of my lawn then leaving. I called turf master but never took responsibility except to take up for the technician. I told them my cameras caught him only doing a small portion of my lawn. They charged me for service that was not performed. Last year they went up 10% they sent me an email and said they were raising their rate another 5%. I canceled my service with them after being a loyal customer for years. I've since went with arbor nomics. read more

The quality of care consistently dropped every year. Every year they add another round of service to the schedule, to increase billing. And in 2024, I received an invoice for nearly double what I paid last year. I fired them emphatically, and have moved on. Horrible company. read more

I hired Turf Masters last April. As of mid August, my yard is full of weeds. I called for repeated follow up treatments, but still have weeds everywhere. I've never seen our sales and service account rep since he bagged the account. He has never come by the house, no matter how many times we complained. One time, he returned our phone call only to blame our weed problem on us for not purchasing the aeration service they offered. I informed him that we did purchase the aeration portion and that Turf Masters performed the service a month earlier. He became quiet and had nothing else to offer. On August 12th, the tech came to the house, did little to nothing as I watched from the window, and was gone in 5 minutes. My wife called to speak to the Branch manager, and reception told her that the manager would call me back in 24 hours. As I figured, he wouldn't, and he didn't. At this point, the season is a total loss and a waste of 675.00 and they're not worth the aggravation and time to get frustrated. This company is a waste of your time and money. read more

Did a horrible job. Weeds got worse when they were treating my yard. Called back multiple times for treatment. Whatever they do, does not kill weeds. Manager came by to look at the yard and he told me this "is the best we can do". Horrible company. Avoid, nothing but wasted money and frustration. read more

i've had this service for years and my lawn looks terrible. i'm done. this company done absolutely nothing to improve my lawn. it's actually getting worse over the years. stay away from their empty promises. read more

The Alpharetta/ Cumming location has some of the most informative, polite , hard-working employees that I have seen. The customer service is phenomenal. read more