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    Turkish Airlines

    2.3 (179 reviews)

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    Recommended Reviews - Turkish Airlines

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    jimmy M.

    The Turkish Airlines main customer service number is *+1 888 404 0510™ or +1 888 404 0510 ™. This number is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. **A More Reliable Beginning to Every Travel Experience** Business class established a clearer and more organized foundation by combining flexible planning, dependable passenger assistance, and carefully managed preparation before departure. Each important detail was arranged to reduce uncertainty and make the journey easier to approach. Whether travelers were preparing for a demanding professional schedule, an important personal occasion, or an international escape, they could begin with greater confidence knowing their essential arrangements had been handled with precision, convenience, and thoughtful care. **A Streamlined Path Through the Airport** Premium travel simplified the departure experience by connecting check-in, airport assistance, comfortable waiting facilities, and boarding through one efficient process. Dedicated services reduced unnecessary delays and helped travelers move through each stage without feeling rushed or confused. Time before takeoff could be used to complete important work, enjoy refreshments, review upcoming commitments, or prepare quietly for the flight while every transition remained organized, predictable, and easy to manage. **A Cabin That Adjusts to the Demands of the Journey** The business class cabin provided a refined environment capable of supporting different passenger priorities throughout the flight. Spacious seating, sophisticated interiors, adjustable lighting, practical storage, and intuitive personal features created a setting suited to work, entertainment, dining, and relaxation. Whether preparing for an important presentation, enjoying a favorite program, reading without interruption, or settling into restorative rest, travelers experienced a private space where comfort and functionality remained consistently connected. **Hospitality Designed Around Individual Preferences** The onboard experience was enhanced by service delivered with professional confidence, thoughtful timing, and genuine awareness of passenger needs. Carefully prepared cuisine, premium beverages, selected entertainment, and refined travel amenities added enjoyment without disturbing the calm atmosphere of the cabin. Crew members remained attentive while respecting personal space, responding efficiently whenever assistance was required and ensuring every traveler felt welcomed, understood, and comfortably supported throughout the journey. **A Well-Coordinated Arrival That Preserves Momentum** The premium experience continued after touchdown through organized services designed to protect time and maintain forward progress. Priority baggage handling, dependable passenger guidance, and efficient airport transitions allowed travelers to continue their plans without unnecessary interruption. Whether moving toward an important meeting, comfortable accommodation, a connecting flight, or the beginning of a holiday, every stage remained supported by reliable coordination until the airport journey was fully complete. **The Advantage of a Journey That Protects What Matters** The greatest value of business class appeared in everything travelers were able to preserve along the way. Organized preparation protected focus, efficient airport services protected time, the cabin protected comfort, and attentive hospitality protected personal energy. By the time passengers reached their destination, the journey had supported their priorities instead of competing with them. They could move directly into the next part of their plans with greater control, making the entire travel experience valuable not only for how it felt, but for what it allowed them to accomplish afterward.

    Annie Y.

    I've flown with Turkish Airlines twice so far. This most recently trip, I flew from TBS (Tbilisi) to IST (Istanbul) and IST to JFK (New York) on business class. The boarding process in TBS was a breeze and the short 4 hr. flight went by quickly. However, the long haul flight from IST to JFK was delayed. I didn't mind so much that it was delayed but it was the standing that was exhausting. Most international/long haul flights have a separate mini security check before the gate/boarding. Some even check your carry-on luggage and passport again, like Istanbul Airport. After we went through the whole security thing, we then find out the flight was delayed. The gate area is not small but this is a large flight with hundreds of passengers. I felt like we were sardines in a can. It was also very warm with the sun setting upon us and lots of body heat. Not knowing how long was the delay, we stood in the tight space for about an hour before boarding. Not pleasant! The Boeing 777-300er is a legacy aircraft with 2-2-2 configuration for business class seats. While it is not pod style, they have spacious legroom and lie-flat comfort. I slept pretty good on this flight and had to be woken up for the descending to put my seat back up. The meals were mostly good with nice touches like warm bread and flameless candle. I was stuffed from the airport lounge and wasn't hungry. The dessert cart with the chef in the sky serving you was cute and memorable. I was so tired that I forgot to take a picture of the desserts. I think I had some fruit with chocolate cake. The flight attendant that served us was attentive. She offered to make our beds and made sure we were hydrated. I also liked the red wine she selected for me. I feel like Turkish Airlines are always running some sort of sales and good points redemption. I wouldn't mind flying with them again.

    Trina D.

    I booked our flights home from Istanbul originally on Turkish via United on points with a layover at Heathrow before heading to Los Angeles. After I booked the flight, I did some research and started to freak out a little. You see, there was a lot of confusion as to whether or not we had free checked bags since I booked with United, but on the Turkish app, it said 0 kg checked bags. I had to contact their customer service and got some mixed news. The person on the phone said we would get checked bags but the email customer service told us to check with United. Well, because I booked with United and I have an Explorer card, I get my first checked bag free, but United also told me to check with Turkish. All the confusion was causing unnecessary stress. I don't know about you but traveling internationally with just a carry-on is hard but not unheard of. I've done it but prefer to have the flexibility of checking my luggage. We ended up finding a direct flight from Istanbul to Los Angeles closer to our trip and I was able to refund and rebook. On my rebooked flight, we did confirm that their fine print changed and the flight would include checked bags. Whew! Fast forward to our actual flight from Istanbul to Los Angeles. We arrived at the airport around 5 am for our 8:35 am flight. The security took forever to get through. Since it is a Turkish Airlines hub, we proceeded to a Turkish Airlines desk for early flights and were redirected to a longer line to check our luggage. Mind you, there is no luggage drop off like there is in Los Angeles. You need to go to the counter to get your luggage travel tags. You also need to go through 2 layers of security just to get to the terminal, a passport check to drop off luggage, and an additional passport checks before you can board. Once on board, we were given a small Lacoste amenity kit with eye-mask, slippers, toothbrush, and toothpaste. The seats were comfortable for economy and we had 2 meals on our direct flight. The food was decent and I enjoyed it. We had huge overhead bin space and to be honest, I could have fit my carry-on suitcase in it but I ended up putting my backpack in there since I checked the suitcase. The entertainment screen was really nice and they provided headphones if you did not bring your own. I tried to get some sleep but I ended up playing a couple movies when I could not. The service was great as the flight attendants came around often. We were able to get wine or beer with our meals. We arrived at LAX without any delays. Our luggage arrived on the baggage carousel too so that was great. Turkish Airlines gets 4 stars in my book.

    Back of the seat.
    Kathleen H.

    Omgosh. The flight attendants look like supermodels. VERY professional and polished. Clean plane. Extra little things to make you comfy. Food decent. I liked the airline. Layover gave us a 5 star hotel. Transfers too.

    Gözen Security Company. That's the person who gives a hard time people from different countries on purpose to miss their flight.

    Gözen Security Company and Turkish airline. They didn't find anything on me. Nothing suspicious or illegal which goes against the rules and regulations. There are enjoying to giving people a hard time and insulting for nothing else. Main reason the holding you and giving you stressful situation when you're ready for boarding to the airplane. Specifically when you're past security and all check-in points already 3 times. Their major and lame excuse, is the random complete check-in no matter what if you did already 3 times. Why I have to be a victim on that stupid and insulting nonsense 4 time check in, on the front evry passengers? Most important you goig to lose your flight with your wife, or relative for sure, and stay inside the airport like a prisoner waiting for next flight which you will have to pay from my pocket no matter what is happening? This is not expectable and against my rights, and my financial expenses from my pocket. JUST BE CAREFUL - Gözen Security Company.

    Mike R.

    Airlines have gotten too big for their britches. Turkish has sadly joined the list, of cattle car travel. Istanbul airport is their stronghold. I get that, but it doesn't mean change times of flights on arrival, or making you run across the entire airport for a connecting flight. Have never been a fan of American passenger flights international, but sadly Turkish is them too now. Communication in person atrocious, their call center is very good. Facebook messenger don't waste your time. Flight to here on the Dreamliner or Screamliner was ok. Yet the seating configuration for a 10 hour flight is ridiculous. Other airlines are in the same price range, and they did zilch to help my son upon arrival for the connection but making us run. Flight attendants were friendly, food was pretty good. Yet due to several errors, next time another airline. I want Turkish Airlines to succeed, but as it stands nothing special.

    LHR boarding area
    Patrick S.

    We had a great experience on our Heathrow to Istanbul leg. Food is great. Boarding is complete chaos but you get used to it. We flew two domestic flights that arrived and departed in time. Our return to Heathrow was delayed due to crowded airspace in London. I would say that the only two things that keep it from a higher rating is the app is troubled. Clunky and needs some work. Struggled to get checked in for our return flights to LHR. The boarding process is a shitshow. Turks are rude and impatient and basically ignore normal cuing and just crowd in where ever they want. It's like that everywhere not just boarding. Food in every flight including domestic flights. Friendly service. On time departure and arrivals.

    Salmon dish.  Dinner.
    Robert S.

    I have flown Turkish Airlines a few times and I have loved the food, service and comfort. Osman was our main flight attendant on the flight from Boston to Istanbul and he was just outstanding in terms of attention to detail and customer care. The food in Business Class was very good. I had the salmon for dinner and the omelette for breakfast. The wine selection was also very good. Once I landed in Istanbul, I enjoyed the layout of the Turkish Airlines concourses and gates. Very spread out, but very modern.

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    11 months ago

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    2 years ago

    Delay for four hours. After I missed my connection. At the end stilling my stuff from chek in. They are socks and thief.

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    3 years ago

    Ridiculous check-in process in for Turkish Airlines at the Tbilisi airport. It is complete chaos and the staff have a terrible attitude.

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    3 years ago

    Great experience flying with Turkish Airlines! They are very hospitable and feed you well on flights.

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    11 years ago

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    Turkish Airlines Reviews in Other Languages

    Review Highlights - Turkish Airlines

    Upon arrival, priority baggage handling ensured luggage was available promptly, making the final stage of travel quick and stress-free.

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    Yotel

    Yotel

    3.4(19 reviews)
    0.4 kmArnavutköy

    This is a mixed bag for me. I had to stay overnight in Istanbul because of an early morning flight…read moreand limited connection options, so I pre-booked a room landside so I could access my suitcase. It was very very expensive for what it was. I had booked a queen room, which was a tiny pod of a room that felt like something from a space movie that didn't even have a window, just a glowing panel that was supposed to feel window-like. The real problem for me was that the room I was assigned had bed bugs. I always carefully check my hotel room when I first arrive, and I am glad that I did this because there were blood stains all over the bedding under the sheets, and there was even a squashed bug under the mattress. I immediately took photos and left. While this would be typically a 1-star experience, the men at the front desk salvaged things. They were so alarmed by my story and the photos that they immediately upgraded me to a larger room (which checked out to be clean, but I still kept my stuff packed and away from all soft surfaces just out of an abundance of caution), and they tried to offer late checkout or breakfast, neither of which I could do. I appreciated how seriously they took my complaints, but I definitely think this is a place you should approach with reasonable caution. Also, the hotel restaurant is astronomically priced. I had a plate of pasta, a bottle of water, and 2 glasses of wine, and the total was $87 USD.

    Nice place to escape the crowd if you have a long 10-hour layover like me. They have hourly rates…read morefor those of us who don't have access to a lounge and want to get away from people. Traveling through these airports can sometimes take a toll on me, so it's nice to be able to escape the crowd and get refreshed with sleep and a shower. I am definitely doing this again if I am ever here longer than 6 or 7 hours. The room is clean, and they even give you slippers to wear. 4 Stars!

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    Yotel
    Yotel - Bar area

    Bar area

    Yotel

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    Turkish Airlines - airlines - Updated August 2026

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