transmission went out on me in Saginaw MI and I had have Ken's General repair replace the…read moretransmission, they gouged me on the price a bit. But the thi ng that has me fired up is that a bunch of tools were stolen from my vehicle and the owner shrugged his shoulders and blamed it on then neighborhood. This is bad business.

The alternator on my car reached the end of its life on my way North on the Friday before 4th of…read moreJuly at 3 pm. Ken's was one of the few places that answered their phone. While their appointments were scheduled out to Wednesday they said, bring it by and let us take a look. Not only did they take a look, they worked together and had me back on the road before their 5 pm closing time. The facility is clean and well maintained. Employees friendly, knowledgeable and went above and beyond. You will not be disappointed.

Had a mass air flow sensor go shitty and he fixed it no problem! Was really nice and chill! Let my…read moreboyfriend and I look at a car that we thought was pretty nice! Even talked to me about what it's like to become a mechanic, so that was pretty great!

We found our new mechanic!! Great price and most importantly, honest and trustworthy.read more

Super rude on the phone. Couldn't even spit out what I needed done before the guy said a smart…read moreremark about how he NEEDED to know what I needed done because he has different guys that do different things. Which I understand, but how he said it shows how much customer service this place lacks. So many people recommended this place to me too, oh well.. will gladly take my business somewhere else

We don't take our vehicle anywhere else. They are honest and straightforward about what's wrong,…read moresomething that's hard to find nowadays.

Fixed my wiper system when others couldn't. Will be taking it there for any other electrical…read moreproblems. Kept me updated on the work progress and was reasonably priced.

5 STAR FOR SURE! Very satisfied and impressed with the professional and fair service I received on…read more11/29/23. I took my 2017 Chevrolet Malibu LT in for electrical issues. I was nervous that this expense could have been very costly. They fixed every issue I had and gave me a extremely low repair fee. I was very happy and satisfied with their work. My employer is also going to start using them for their service with electrical issues. Thank you to the staff at M&R Electronics! You are rockstars! ***** Wendy of Saginaw, Michigan

Wow! Is all I can about Gales! There moto is fixing cars and building relationships and this true…read moreand they WILL continue to get my business not just for their good work but for their honesty,, integrity, and compassion. I highly recommend Gales on Gratiot rd in Saginaw, Cameron that works the front desk will treat you as if you are the only costumer and not rush you. A+++++ customer service CAMERON!! I referred gales to my mother and I am so glad that I did, it wasn't the best news in the world she got back in regards to her vehicle but when I tell you, they soften the blow with the outcome .. you guys are truly the best! God bless you all Daniella Your grateful customer

Took care of my truck when it was locked in park, delivered fast, friendly and honest opinions…read more These workers go above and beyond even when you do not ask them to. Took them 2 business days to fix and find other issues I have with my vehicle. They even supplied pictures via text and other diagnosis. Well worth every penny spent for mechanical issues to fix your car and keep it going on the road. I highly recommend! I love this place and all their other shops available. Thank you again! I will be back.

This happened to me today and it's only the 3rd review I've ever done on a business - the first 2…read morewere positive... unlike this one. I made an appointment 7 days prior for a tire changeover from winter to summer tires (I wish I could've done it sooner). A couple of days before my appointment, I called and asked if they could add-on an electrical problem with a headlight and change the headlight and they said yes. I brought my car in a 1/2 hour early. They kept it for over 6 hours before Dennis telephoned me to say they didn't get to work on it because of working on cars from yesterday... really? He apologized and said they could start on it first thing Monday morning. I picked up my car and tires and told Dennis I was very disappointed in being treated this way and I asked if all their customers were treated this way - especially since I made the appointment 7 days prior. Dennis said well, they did have "other" cars to work on... how smug of him. Were the "other" cars on the schedule prior to mine... how ridiculous. This was so disrespectful to me that now, I will not disrespect myself by returning to Hampton Auto Repair to give them my business. It was just a few months ago that I spent over $1,000 there and was a regular customer, but no more. By the way, if I performed My job in this manner there would be consequences. Lacking in customer service. I do not blame the mechanics. By Kathryn Cristoforo, Bay City, MI

Once again they were Awesome ! They even needed a part for my car right before closing after test…read moredriving it. Called a parts place and installed it . Car ran like a champ ! Best repair shop by far !

Super good to work with. Very fair pricing. To make a long story short, what I thought was front…read moresuspension repair was neglected routine maintenance. The quote and the service time were spot on. Makes for a very happy and returning customer. Dave S

Do not go to this place; unless you don't have a problem with Dale Stroebel giving any information…read moreabout your vehicle to Car-fax or other agencies. I went there to have an unusual noise checked out. I felt that paying him, $90, for his time and effort was a good decision. As it turns out.....NOT a good decision at all! He diagnosed the noise as the flywheel between the engine and transmission needing to be replaced. In addition, he also listed his needed repairs that were unrelated to my concern. They were axles, steering linkage and suspension parts, and an oil change. He gave an estimate of $3,086 for the cited repairs and I just had the oil changed 1 month ago. I was not told that he would be publicizing my vehicle's VIN and the cited repairs online for anyone (including car dealers) with access to Car-fax to see. When you go to trade in your car or truck after Dale Stroebel gives you an estimate, even if he does not do any work on your car, this information will be published! He told me this after the fact, and after I had visited a car dealership. There was no up front disclosure regarding his use of the information that he gleaned by inspecting my car.

Great service! Affordable pricing, not trying to trick you into things you don't need. Speedy…read moreservice. Definitely recommend!

They do a great job installing tires and warrantying them. The office manager is a very pleasant…read moreperson to work with.