This place, and the interaction with the owners, has been nothing short of amazing for me...I come…read moretwice a year with different groups, and the spaciousness, comfiness, amenities, and responsiveness of the owners is second to none. I see the other Yelp reviews, and I would tell anyone looking at this rental to look at Airbnb and VRBO reviews, and would also add my experience has been stellar, the location and value are second to none, and the owners are responsive and amazing. Wonderful place, people, I couldn't recommend more!!

I also had a very similar experience with this SCAMMER BRUCE…read more I used HomeAway and booked an 8 bedroom, 6 bathroom property in Scottsdale marketed as the "Delcoa Home" in February 2017. The booking is for November 2017 (next week). About a month after booking Bruce emails and asks me if i can take another home called the "City Lights" home - he states it is an upgrade and he will do it for free. I tell him "no I need an 8 bedroom house." Then 3 days ago (we are scheduled to leave for our trip, 14 adults, next week); I email Bruce because his "company" called RENTAL GUEST sends me a new rental contract to sign for the "City Lights" property. I then ask Bruce why I am receiving this new rental contract since I already booked the Delcoa home and told him the 6 bedroom City Lights property would not work for us. Bruce then tells me it is an upgrade and that Home Away is 'forcing owners out of business." He gives me this long bullshit story. Also, he tells me he cannot accept my Damage Deposit by credit card and needs me to wire $800 to his bank account. I tell him I have never had to pay a damage deposit other than through Home Away and I refuse to wire him money. I also tell him the "City Lights" house is NOT going to work for us and I want a refund. Bruce calls back and offers me pool heating for free, then a $500 discount, then $1000 discount, then $2,000 discount. I tell Bruce even free, the house doesn't work for us and I no longer trust him. He tells me he will process a refund. It is now 3 days later and he is refusing to process a refund. He keeps arguing that one of my messages gave him approval of the change, but there is no rental agreement signed and there are NUMEROUS messages indicating that the "City Lights" house won't work for me. He is a SCAMMER. BEWARE OF ANYONE NAMED BRUCE TRYING TO RENT VACATION PROPERTIES IN ARIZONA. HE WILL PULL A BAIT AND SWITCH AND TRY TO GET YOU TO ACCEPT A PROPERTY THAT YOU NEVER SIGNED UP TO RENT. HE WILL TRY TO GET YOU TO SIGN A RENTAL AGREEMENT OR HE WILL TWIST YOUR WORDS INTO PERCEIVED ACCEPTANCE OF THE CHANGE. HE WILL ALSO TRY TO GET YOU TO WIRE FUNDS FOR A DAMAGE DEPOSIT. AVOID AT ALL COSTS.

I'm a real estate investor in the Phoenix area and was recommended by a friend in the STR industry…read moreto look at Casago after I had a poor management experience with Vacasa. Casago has been an amazing partner in helping maximize the investment of my property in north Phoenix. Their team provided reasonable and helpful recommendations when it came to furnishing my property, the photos for the listing are beautiful, and the service and support team are top notch. In every way, their team has gone above and beyond with support and information for investors. Unfortunately, the Phoenix market has proven to be challenging in driving enough income to be sufficient for this specific property and I'm converting it to a long term rental. In no way do I view this to be the fault of Casago as they took all possible means to drive the needed return. In fact, they have provided honestly and transparent market analysis to ensure I was armed with the appropriate information to make decisions on my investment. If you're a real estate investor looking to get into the short term rental market, I highly recommend working with Judi Crane and the team at Casago in Phoenix.

My family had a reservation with Casago that we were so excited about! Unfortunately, my…read more81-year-old father was unexpectedly hospitalized with pancreatic cancer and is currently unable to travel. Needless to say, our family's focus is on being with him during this incredibly difficult time. I reached out to Casago hoping they would make a compassionate exception and refund our reservation. Instead, I was passed back and forth between Casago and Airbnb. At one point, Casago's messages led me to believe they were refunding us, only to later reverse that decision. They have since acknowledged there was a "mix-up" in their earlier communications but still chose not to issue a refund, citing the non-refundable policy. I understand businesses have policies. However, policies also leave room for compassion and discretion. In situations involving a family facing a life-threatening cancer diagnosis and hospitalization, I believe customer service should extend beyond simply enforcing the fine print. I'm disappointed that Casago chose policy over empathy during one of the most difficult times my family has ever experienced. I hope they reconsider how they handle guests facing genuine medical emergencies in the future.

We stayed here when in town as part of a timeshare experience. The resort is laid out in a long…read moreline along the road on one side and golf course on the other. The rooms are only one bedroom so it isn't ideal for bigger groups, but was perfect for a couple. They don't have parking spots near all the buildings so instead you park your car and they have golf carts to take you back and forth. It is an effective solution but a little time consuming especially if you have groceries or larger items to bring to your room each time. It also got a bit hard to navigate timing so we often would just walk to our room (heat or night not withstanding). I would say if you are hardy and able it works, but not great for those who have mobility issues. The rooms are bright and airy and clean. The staff has been friendly and helpful. We are used to other spots with a full kitchen and updated cabinets etc within the room, so this was a bit challenging (laundry is again down a walkway and not close to our room and no oven or hot plate in the room for any cooking). But if you are in town for a quick visit and will be eating out or golfing mostly then it is a nice spot. The grounds are well maintained and pleasant and it is a lovely spot for watching the golf course. We would most likely stay at another resort if back in town due to the lack of amenities in the room, but it was a pleasant stay and for a hotel like room with more space it was very pleasant.

This resort was amazing. The bed was probably the best part. Was a bit disappointed they didn't…read moreclean our room everyday, so we had to use the same towels. Other than that, it was not bad for the price. Very nice staff !

If your looking for a place to stay in the Phoenix or Scottsdale area, this is a must stay…read more Walking in you feel like you just walked into a five star resort, but with all the features of home. Every room had TVs and big beautiful couches. The kitchen was loaded with everything you would need, including coffee. My wife and I loved staying here. We brought our pups and spent most of the time swimming in the huge pool and enjoying the beautiful back yard. They had a putting green, corn hole and plenty of shaded lounge chairs. There really is not one thing I did not fall in love with at this house. Close to everything including great restaurants. Please, if you're going to scottsdale for business or play check the Turquoise house out. My wife and I would never stay anywhere else. Thank you guys for a wonderful place to visit and bring your pups with you.

Great place, great time, 5* service…read more I travel a lot for work and I have strong feelings when it comes to quality and service. I wish more places had this level of detail, care and quality. 5*

I had this company manage one of my short term rentals (6 bedroom/sleeps 14). They bent over…read morebackwards to accommodate me and EVERY guest. In the first 20 weeks of peak, we had over 21 5-Star reviews and zero 1-2-3-4 stars. I HIGHLY recommend them either managing your property &/or managing your stay.... Doug

I would give zero stars if I could. DO NOT BOOK any properties from "I Love Vacations/I Love…read moreScottsdale". We booked a 4 night stay at one of their properties through VRBO. Non-refundable. At the time of booking reviews were 10/10. A week before our stay someone posted a 2/10 review citing issues at the property. I copied the review and sent to the property manager specifically asking if these issues had been fixed? I also asked if there would be an onsite manual. I was told, yes there would be a manual and everything but the blinds in the casita had been fixed. We arrived and there was no manual. We spent an inordinate amount of time trying to figure out how to work the fans, hot tub, coffee maker etc. The fireplaces flat out did not work. The fireplace in the main living area didn't even have gas going to it. The blinds in the master did not work, the hot tub only worked 2 out of the 4 nights, there was no hot water going to the bath tub in the master. I tried calling the after hours help line and the staff were useless and unaccountable. Took them forever to even locate our reservation. They dispatched "maintenance" who was equally useless, their instructions were the common sense basics we had already tried. I have written to the property manager and VRBO support numerous times asking for a full or partial refund and they have not done ANYTHING. So I will be filing a formal transaction dispute with American Express to seek a full refund as I DID NOT get what I paid for. I have pictures, videos and all the message history to back up my claim. Do not book with this company. Their customer service is terrible and they clearly don't care.

The night before check in we were informed at 8 pm the property was flooded. While we understand…read morethese things happen, we asked for photos to see if we could work with them. We offered to come a day later if they could get things under control. This property ghosted us. They stopped replying. They stopped answering phone calls. They told us they submitted proof to Air Bnb and we were on our own. The frustrating thing is this was booked months ago so while Air Bnb offered us a credit, it's close to 10,000 to book a home here the day you're supposed to check in. We had asked permission for packages to be shipped to the property and got the go ahead. We ordered things before the cancellation. When our packages arrived we were told we cannot be on the premises and it's against their policy to ship packages to the home. If it's against policy why we were given permission? I wish Kelsey the best of luck. She says she's a nurse and I hope she is more compassionate with her patients than she is with her rental properties. People do not deserve to be left in the dust with no support.

Lies lies lies! I didn't have 3 dogs I had to and they are registered support animal so you have no…read moreright to ask about them and I don't have to disclose them. Right there you are violating the disability act and breaking Airbnb rules. I vacuumed your place before leaving and picked up after my dogs. As far as your cleaning lady, I came out right at check out time to tell her to come in but she wouldn't claiming she needed to gathered her equipment. 10 minutes later she came in and we were gone. As far as your pool and gardener, that's your job to know when they show up and inform your guests! What if someone is naked sunbathing? Ridiculous. Get yourself a real upscale place and not is basic house run by some Karen!

Chris and team do an amazing and thorough job. I've used them on my last two residences, and will…read moreuse again when I have need. I highly recommend their services and the cost is extremely reasonable.

Beware this service. We used Chris and Jessica to manage our property in Scottsdale, as we live in…read moreCanada. The communication was extremely poor, if non existent. Chris made commitments that he did not keep. They set up our property as their own Airbnb and deposited the money initially into their own account, sending confusing and mixed messages when they did return calls. We still did not have any money in our account by mid April. They rented out our property from March 2019 until possibly the end of May 2019, as he was not communicating with us and they did not give us access to the Airbnb site. During that time we were getting phone calls from our HOA about complaints regarding guests making noise and commotion in our suite. Again neither Chris or Jessica responded to our messages. And then finally I received a phone call from him July 27 after repeated messages from me asking him what was going on. Finally, he tells me, "Well to be honest, I stopped the service already because of difficulties with the pool FOB that the HOA had turned off, due to all the problems with the guests he had in our suite". And he failed to even let us know this. The final shock was when I returned to Scottsdale, a few days ago, our place being empty since the last guest was here, possibly May 2019, I discovered that I had been robbed by Distinction Cleaning. Two of my Comforter sets, several expensive sheet sets, towels, were missing as well as some miscellaneous items. I contacted both Chris and Jessica, initially thinking that perhaps they had taken them to be dry cleaned and just forgot to bring them back. Of course, my phone calls were ignored. I called the Scottsdale police and they informed me that there was nothing they could do because I did not have a contract with Distinction, which, of course was my own stupidity. Please, these people are not honest, do not use their service.

This company is phenomenal. Been a member for 2 years. At first it seems a little off because their…read morewebsite is simple... but it's because it's a private membership... no ads and whatnot.... but the savings are amazing. No, not every single hotel is an unbelievable deal... but there are a LOT of unbelievable deals. I've saved a couple hundred here and there... but also a couple thousand here and there! I think some of these other reviews are just people who you simply can't make happy whatsoever. This is a long term, book all of your travel type of membership. Over time, the savings are just ridiculous. Membership easily pays for itself and you're always guaranteed the best price. Can't beat it.

Do not waste your time on this company or any of its subsidiaries. 90 min scam and they do not like…read morequestions. Promised cruise vouchers for attending their presentation and never saw them. Do your homework as this company has many bad reviews and from the looks of it buys their BBB rating. The reviews and the rating do not match up. Rude when you decline to purchase the membership and ask for your vouchers. Can't answer the questions why so many bad reviews. Want to keep asking is about the money. No not at all it's about the reviews. Then they disconnect your zoom.

left after 8 scorpions were found-one right above my sons head in his bed!-nothing like pictures…read morethat must have been taken when new 10 years ago-old-worn-dirty-who gives mismatched towels and stained-soap watered down with water-ripped lounge chairs and hammock-games that don't work-dirty bathrooms-main tv doesn't work-the management needs to go out there and take a look at what they are selling-spend most of vacation complaining about things broken or dirty-never again!

We absolutely abhor this company! Please don't patronize them as either an owner, or guest renter…read more We worked with them for two miserable years as absentee owners of a lovely vacation property -- they were consistently incompetent, unreliable, and most importantly, downright dishonest. We got to the point that we could not believe anything they told us, and are now convinced they just want your money. This attitude flowed from the highest level of their management all the way down. They repeatedly neglected basic maintenance and failed to perform services they promised to deliver. There was a high degree of turnover in the staff, probably a reflection of poor internal management. Their ability to market a property properly using technology is wildly oversold, ineffective, and primative. They made us look bad as owners, and made many renters unhappy by not attending to guest and owner needs. They made everyone's lives more difficult, not less -- don't let them do the same to you. They do NOT deserve your business!