Overall this is a beautiful home desperately in need of some TLC. No entry instructions were…read morereceived prior to check-in but Michael met us at the home called Mountainside Manor AKA Clearwater Hills. He did his best and was pleasant while correcting issues but it doesn't change the glaring fact that this home, beautiful as it is, needs attention, not to mention quality control. It was not worth what we paid for it or the anxt it caused upon our arrival for a special getaway. I sent a detailed letter via email to Parsons Villas 2 weeks ago and have had no response.

My husband Cliff, me and our family stayed at 3265 E Valley Vista Ln, Paradise Valley, AZ 85253…read morefrom Jun 1 - Jun 5, 2025 First and foremost, the thing that didn't work most for me was the lack of reliable communication with the host. I started planning my visit one year in advance for 20+ family members. I tried to be a considerate and patient guest when attempting to communicate with my host, especially since it was so far in advance. I understood she probably was busy handling current affairs. As you read, I included specific time period details to fully appreciate the wait times. Using the VRBO site to contact my host, responses to my questions were either delayed extensively or non-existent. For example, I asked 3 questions over a 6 month period - 2 were the same - without any response. One question I started to ask for information on was a floor plan/layout of the home so we could break out the rooms conveniently for the different families attending (especially those with children). After the 6 month wait for a response, all I received was a one liner that she didn't have a floor plan of the property. Still no response to the other question, which was inquiring about a chef for breakfasts to be prepared (since the VRBO listing indicated that breakfast is available) - now for the 3rd time. I finally received a referral for a chef 9 months after I initially asked. When I was told there was no floor plan, I asked for either a) some kind of hand drawn layout to get a feel, b) my family member that lives nearby the property to be granted the opportunity to do a quick walk-through and get a video or c) that I be allowed to do a quick walk through sometime over a 2 day period I'd be in town. Those questions were asked over a 6 week period before finally receiving a response, which was only to option (c). She offered to have one of her team do a walk-through video for me. Jump ahead to another 5 weeks when I follow up again on the video. This time I included a question about my final payment. Surprisingly, I got a same day response about the payment. Then, I asked again about the video. I was told she would remind her inspector to get the video the next time he was on property. Skip ahead another 5 weeks and I follow up because I'm now within 60 of my trip. No response. I wait 2 more weeks for a response before following up. At that time, I'm told that videos have been taken and she's trying to find out where they are stored from her inspector. No other communication received for another 2 weeks before I follow up yet again - now within 4 weeks of arrival time. I received a response that while the videos had been taken, they were taken on an old phone that is no longer used. She stated that they would be taken again the next day and sent to me. Skip ahead a week with no communication and I follow up. Nothing. Skip ahead another week and I follow up again, now within 2 weeks of arrival. Three days later I received a response that the videos had been emailed to me. For anybody keeping track, that was 6 months of delays to get this one request addressed - including my offers for either me or my family member doing it ourselves. One week before check in, I sent a few other miscellaneous questions. Five days later, after no response received and 2 days before arrival, I followed up. She replied she's been out of the office and will look into my questions and get back to me, which didn't happen. After I checked in, I sent her the answers to my final questions. Some of the negatives included: a) The pool and hot tub lights didn't ever come on - especially after dark. The first night I was told the timer had apparently not worked and it was fixed now. They didn't work on the 2d night or thereafter. I never received a response to my follow up text during the rest of the trip. b) Hot tub never got any warmer than the pool. c) Door handle inside the garage entrance to Casita came off in my hand when we arrived. They did send somebody out to look at it but we had already temporarily fixed it. d) The glass of a light over the gas fed table fireplace was shattered. e) There is a basketball rim set up behind the casita, however it's placed right at the wall that surrounds the property. Any shot missed is likely to go over the wall, forcing you to go outside the property to retrieve it. Along those lines, there were 2 basketballs but they were both flat. f) There were a significant number of tiles, particularly outside, that were cracked. This is somewhat understandable given it's definitely an older property. The home itself is a beautiful property, as you can see from the pictures on line. My family very much enjoyed our stay. The positives included: a) Paper goods requested were taken care of quickly. b) Ample refrigerator, freezer, cookware, glassware and silver. c) Rooms were all spacious, comfortable and beautiful. d) Near to shopping and parks.

Check-Out will be the Best Part of your Stay! The hosts of this property will hit you with…read moreexorbitant fees for just about everything above and beyond the basic nightly rate. Some of those are disclosed in the listing, while some are not. That should have been our first warning sign to find another property, but we decided to be patient and give things a try. We didn't have to wait long for things to go south. In full disclosure, we didn't report all of the issues below during our stay because we got tired of continually dealing with the host. This was supposed to be a relaxing vacation, and this property and the hosts made it anything but. Just go take a look at their responses to some of their reviews if you want to get an idea of the type of hosts you're dealing with (can anyone say condescending?). Check-in: Showed up promptly at 4:00 and the door code didn't work. Called the host's customer service number - no answer. They text us back saying they can't speak and to text them. I let them know the issue. They say the code we received is the same one they have. Nothing for about 20 minutes. I finally contact the host directly and they give me the correct code which they say was changed recently. So now we're 35 minutes late getting into the house after driving 11 hours, and we have a car full of groceries as we stopped at the store before checking-in because early check-in will cost you $300. Pool: We stayed 5 nights in mid-February, so paid the $300 a night fee for the propane pool heater. The pool heater was never turned on before we arrived and the pool and. spa were somewhere in the high 50s. We inform the host, someone comes out and turns on the heat and says everything will be up to temp in a day. The next day the spa is up to 85 degrees and the pool is still somewhere in the 60s. Turns out the propane tank ran out! They have a 120 gallon tank that can only be filled to 80% (96 gallons) and the propane heater uses about 5 gallons an hour according to the propane delivery guy that had to show up twice to refill the tank during our stay. The pool temp was up and down throughout our stay as the propane heater kept running out of fuel and the electric heater can't keep up in the colder weather. Also, the heater will only heat the spa or the pool, but not both at the same time. There is a separate hot tub that we were not told about until a few days into the stay that smelled musty. Cleanliness: Shower curtain liners were filled with mold or mildew.A child in our party found a fake eyelash in their bed. We stripped our beds at the end of our stay (as you typically do at any other VRBO we've stayed at), and I wish we hadn't because there isn't enough soap in the world to make me feel clean again. Several of the pillows had mold/mildew on them, and the mattress in one of the master suites was covered in stains, including mysterious large yellow stains. The mattress in the other master suite was only slightly better. The host's checkout instructions tell you not to strip the beds. I wonder why? General: All of the furniture in this property is CHEAP. Most of the mattresses are so soft that they're uncomfortable. A full-sized pool table is crammed between the kitchen and living room, and you can't even play properly because the table is too close to the wall. There was something about a ping pong table in the listing, but that was no where to be found. The handle for the shower faucet in one of the master bathrooms was missing. The interior door handle on one of the secondary bedrooms was not secured to the door. The exterior steps and walls around the property all have bricks that were not secured. One person from our party slipped when the bricks leading to the back door came out from under their feet and scraped his leg. Later in the stay, one of the kids had the bricks come out from under them on the steps to the hot tub. The bricks on the wall surrounding the sports courts were also found to be loose when someone leaned on the wall. Avoid this property and host like the plague. Despite the hosts constant reminders of how much this property costs and that only 1% of the population can afford this property, this is at best a subpar house barely worthy of 2.5 starts if there weren't any issues. I'm sure the host will clap-back with a snarky and BS response saying how we were horrible quests, or that we're too poor/low class, that their property is amazing and none of this ever happened........so for your viewing pleasure you can check out the reel of our experience at this dump on Instagram @VRBOHorrorStories. Enjoy!

This company has the most over-inflated and ignorant sense of self-worth I've seen. The property we…read morestayed at is the Spirit Airlines of vacation homes. DO NOT USE THIS COMPANY on Airbnb or otherwise. The pool was leaking immediately upon our check-in...which took 3 days to fix. We were told to "Google" the solution as to why the hot tub wasn't hot. Numerous other issues too long to list. The host "tries" to be helpful during your stay, but if you don't give them 5 stars on their review, she turns into a 15 year old girl and tries to berate you for not being "thankful" they let you stayed at their "Shit"-grala of a property.

We stayed at their Thomas Road/Hayden Road rental and it was by far the very worse of where we have…read morestayed before. From the time we got there we had garbage in our assigned parking lot. We heard gun shots the first night and 2 days later we saw 5 bullet holes in the building not 20ft from my daughters window. The wifi is very spotty and slow and they started construction from 6.30 am through 10.30 pm. I have a 1 and 5 year old and as it was retiling the floor above it was extremely noisy. We sent pictures to both rental company and the owner of the property "Padzu" and we got no response. The rental company recommended that we book an alternative place but because the owner of this unit did not communicate, the rental company keep double rent after the booking was done. Find any other of the wonderful rental companies in the area ( if you need some ideas just message me). Worse stay EVER!

I just came across my file from when I used this company to rent my properties. In my files I have…read moredocumentation that he doctored agreements and actually rented my condos and charged additional (not agreed upon) fees for more than what he told me he accepted. This of course seems to be fraud... but I'm guessing he counted on it being a hassle to file a complaint. Not to mention the aggravation. And, by now I think the statute of limitations may have run out... I'll have to check. My place was gorgeous when he started renting it, brought in many horrible tenants running my place into the ground due to terrible housekeeping and maintenance. And then as time went on used videos and pictures of my place to market with, yet put tenants in units he owned. I don't know if a property manager is legally allowed to do that, but I do know you have to be or have a licensed broker employed to manage properties and he is/does not. The straw was when a widow contacted me that Ryan would not give her money back when she cancelled due to her husband's death. When I approached him about it, I caught him in several lies, but was able to get her money back to her... that's when I discovered the doctored rental agreements. By then he'd run my place into the ground and was barely renting it anymore. I took my place back, did the needed repairs that had been neglected or improperly repaired by his person and had it booked up quickly. There was no reason it should have sat empty so long with property management representation... but he simply did not have my best interest in mind. I was taken advantage of, lied to, aggravated with lack of follow through and ultimately lost money while he made it. I only wish I had made it a priority to file suit for the damage he did... and at the very least to keep him from doing to other rental owners what he did to me. I would not trust him under any scenario; neither to manage nor to rent from. BEWARE.

From start to finish, I received excellent customer service. My refund was paid in full.read more

Do not think about even going with them! They just…read moreovercharge, mismanage the property and should be straight get out of business. They have stolen money for me by repeating charges on my statements.

Avoid spending your hard earned money on any property managed by Porter Vacation Rental Management…read more This company has zero regard for its guests and should be ashamed with how it conducts business. We rented a property for a family reunion. House was clean and functional. A plumbing issue occurred which caused the drains to not work. Imagine a holiday weekend with a dozen people and no toilets (or drains or water)! Porter was not only unresponsive, taking over 30 minutes to respond to this emergency, they were useless and unwilling to help find a plumber or even respond to Airbnb to enable us to make alternative arrangements. Turns out this property had plumbers on the property before our stay. The plumbers recommended the property not be rented out, but Porter went ahead and rolled the dice with our family. They caused unnecessary grief and were unfazed by a serious issue that was a health emergency. This company has no competence, no respect and no pride. They are unfit for their industry and should be shut down. Do NOT ever rent or set foot in a property that is managed by or has ever been managed by Porter Vacation Rental Management.

We found a dead rat in the pool during our first night in Phoenix. We called Porter to resolve it…read more It took a day for them to have the pool disinfected. In the end they offered us $90 plus tax for our trouble despite that Marriott Homes and Villas. (who we booked through) recommended compensation of $448.50. We booked through Marriott because we wanted a certain level of customer service. In the end they sided with Porter. Porter's customer service is among the worst I've experienced as a frequent traveler.

I'm a real estate investor in the Phoenix area and was recommended by a friend in the STR industry…read moreto look at Casago after I had a poor management experience with Vacasa. Casago has been an amazing partner in helping maximize the investment of my property in north Phoenix. Their team provided reasonable and helpful recommendations when it came to furnishing my property, the photos for the listing are beautiful, and the service and support team are top notch. In every way, their team has gone above and beyond with support and information for investors. Unfortunately, the Phoenix market has proven to be challenging in driving enough income to be sufficient for this specific property and I'm converting it to a long term rental. In no way do I view this to be the fault of Casago as they took all possible means to drive the needed return. In fact, they have provided honestly and transparent market analysis to ensure I was armed with the appropriate information to make decisions on my investment. If you're a real estate investor looking to get into the short term rental market, I highly recommend working with Judi Crane and the team at Casago in Phoenix.

My family had a reservation with Casago that we were so excited about! Unfortunately, my…read more81-year-old father was unexpectedly hospitalized with pancreatic cancer and is currently unable to travel. Needless to say, our family's focus is on being with him during this incredibly difficult time. I reached out to Casago hoping they would make a compassionate exception and refund our reservation. Instead, I was passed back and forth between Casago and Airbnb. At one point, Casago's messages led me to believe they were refunding us, only to later reverse that decision. They have since acknowledged there was a "mix-up" in their earlier communications but still chose not to issue a refund, citing the non-refundable policy. I understand businesses have policies. However, policies also leave room for compassion and discretion. In situations involving a family facing a life-threatening cancer diagnosis and hospitalization, I believe customer service should extend beyond simply enforcing the fine print. I'm disappointed that Casago chose policy over empathy during one of the most difficult times my family has ever experienced. I hope they reconsider how they handle guests facing genuine medical emergencies in the future.

it has been my pleasure to have been a guest at Scottsdale camelback resort week 3 to week 8. I…read morecant say enough for the entire staff at Scottsdale Camelback resort. The front desk staff goes above and beyond to make each guest feel welcomed, Freedom Meghan, Vanessa. Their communication skills and outgoing personalities makes dealing with the front desk a pleasurable experience. Leisure services takes so much time to communicate and greet each guest and let them know all the activities. Their professionalism is second to none. The Leisure service department is always ready with all the necessary equipment and activities needed to have a fun day. I noticed the attention to detail concerning following the rules of the resort. BRAVO to Learl and Devanie, and Ana! Housekeeping and Maintenance teams were always willing to accommodate me and my family whenever necessary. Steve was really nice and I couldn't help but notice their dedication to keeping the resort in tippy top shape. KUDOS to the whole staff. Lastly, I enjoyed listening to the music outside on the pool deck each day. Great tunes and perfect volume. In closing, I would highly recommend this resort to everyone and anyone. A slice of heaven! Oh and thank you to the Spa Coordinator Tyra for great chocolate. (P.S it's not easy dealing with the public. It's a pleasure meeting with employees from Scottsdale Camelback Resort was a great pleasure)

This establishment is not ADA friendly the pool and spa both…read moredo not provide lifts or sloped entry sport courts aren't wheel chair friendly The pool id old and the pool chairs and lounges are cheap. This resort is old and outdated dont stay here you will regret it

This is the second time I have rented a home from Arizona Vacation Company. Both homes are…read morebeautiful. They are well appointed with high quality bedding and fixtures. The location to Old Town was perfect. I hosted a small Christmas Eve gathering and everything I needed was in the kitchen, ample dishes, glasses, pot and pans. They even leave salt, pepper, shampoo, conditioner, etc. which is a nice perk. Although I'm familiar with the area, there also is a "guide" book in each home as well as welcome snacks. Pool and hot tub were heated even though the weather didn't cooperate this trip. The owners and their office staff are a pleasure to work with and answer any questions you have (even on a holiday week). I love this rental company and will continue renting from them on my trips to Scottsdale. Zero hesitation recommending unless you are going when I'm there!

From the owner: We rent out luxury vacation rentals throughout the Scottsdale area. Our homes are highly upgraded…read moreand suitable for romantic getaways, business travelers, family vacations, friends, and more. The homes include everything you will need for a fantastic trip. All of our homes are in prime locations close to wonderful restaurants, shopping, hiking, music, and recreation.

I personally had a great experience with the Platinum Experience renting a house in Sedona for 3…read morenights. They were very professional and the instructions on check in and check out were simple . The house was immaculate, beautiful, great value, clean and so very well appointed. I've rented countless homes and have travelled all over the world for business and pleasure. I wouldn't hesitate to use them again to rent another house in Arizona for vacation purposes.

We booked a reservation at a home in Scottsdale, AZ through Vrbo and we have had a horrible…read moreexperience. The house was dirty and not in good condition. We have been in connect with the company multiple times over the past few days since we arrived and have been highly displeased with the staff in responding to our requests in a timely manner. The hot tub that was listed as an amenity does not work and no one has come to fix the hot tub. The capacity for the house is 16 people but there was not enough dishes, cups, silverware, sheets, towels for 10 people. The requests were not accommodated for after 24 hours. We have tried communicating with Leslie but she has not addressed our needs. The layout of the rooms is very poor as well.

I hired Sway BNB for my parents properties. I have had a great expierence so far. After a few…read moremonths Ramin got the properties rolling with bookings. He's stayed on top of it all and assisted when any issues came up so the guests would have a positive experience.

Really professional, responsible, and time saving! I never realized how much money I could make…read moreoff my home using this vacation rental management company. I own a single family home in Scottsdale,AZ that I used to rent long term because I didn't have the time to deal with background checks, key exchanges, all the communication, hiring cleaners, and it wasn't earning enough as a long term rental. Just when I was thinking about selling, a friend of mine told me about Ramin and his team and they've really taken care of everything! They deal with the renters and any issues that may arise and while they get a 20% fee, overall I'm making 3x the money now. Highly recommend using Sway!