From start to finish, I received excellent customer service. My refund was paid in full.read more

Do not think about even going with them! They just…read moreovercharge, mismanage the property and should be straight get out of business. They have stolen money for me by repeating charges on my statements.

Steer clear of this rental company. I rented from them and ultimately cancanled due to their…read morecontinuous efforts to upsell services. Shady operation in my opinion.

We have rented a number of luxury Homes, condos and Villas all around the world. Other than the…read more"Cave house" in Grenada, the "On The Rocks" house in Phoenix is the coolest house we have ever seen, much less rented. The house is also immaculately maintained. The quality of the finishes and the upkeep are second to none. Holiday Rentals, the Management company is the most professional, most organized and efficient management company we have ever experienced. The house was spotlessly clean and extremely well stocked. We could have lived there for 2 months and never run out of supplies. We also had 10 people and there were enough towels for several weeks, without doing laundry. Our direct contact was Kyle and he was amazing. He spent the good part of the first afternoon showing us the property and how everything functioned. He also called several times just to check-in and make certain we didn't need anything. He was also extremely responsive. Anytime we called to ask a question he was Jonny on the spot. One time I got his voicemail and I did not leave a message, but within minutes he recognized my number and he called me back. I would absolutely seek out Holiday Rentals and I look forward to visiting the "On The Rocks" house again.

it has been my pleasure to have been a guest at Scottsdale camelback resort week 3 to week 8. I…read morecant say enough for the entire staff at Scottsdale Camelback resort. The front desk staff goes above and beyond to make each guest feel welcomed, Freedom Meghan, Vanessa. Their communication skills and outgoing personalities makes dealing with the front desk a pleasurable experience. Leisure services takes so much time to communicate and greet each guest and let them know all the activities. Their professionalism is second to none. The Leisure service department is always ready with all the necessary equipment and activities needed to have a fun day. I noticed the attention to detail concerning following the rules of the resort. BRAVO to Learl and Devanie, and Ana! Housekeeping and Maintenance teams were always willing to accommodate me and my family whenever necessary. Steve was really nice and I couldn't help but notice their dedication to keeping the resort in tippy top shape. KUDOS to the whole staff. Lastly, I enjoyed listening to the music outside on the pool deck each day. Great tunes and perfect volume. In closing, I would highly recommend this resort to everyone and anyone. A slice of heaven! Oh and thank you to the Spa Coordinator Tyra for great chocolate. (P.S it's not easy dealing with the public. It's a pleasure meeting with employees from Scottsdale Camelback Resort was a great pleasure)

This establishment is not ADA friendly the pool and spa both…read moredo not provide lifts or sloped entry sport courts aren't wheel chair friendly The pool id old and the pool chairs and lounges are cheap. This resort is old and outdated dont stay here you will regret it

Don't get me wrong, the home in phoenix was super cute. BUT when it's 90 degrees outside and the…read morehouse is hotter than it is out there, it's not worth the money. I think maybe air bnbs in Arizona should require AC? Idk if that's just me. She treated our group like we didn't know how to operate a very simple thermostat. So much that it took her hours of telling us how to use it, that it was too late for a technician to come. It was so hot, we had to be outside. We had 10 people. 1 was pregnant, and 4 more of us were not drinking. She tried to charge $1,000 for a noise complaint that was never made. Which she says that her neighbor took "multiple videos and photos" of our "house party" of girls in the pool with bikinis on! She never sent the actual video that we can listen to. Just a screenshot. But that pretty creepy of the neighbor to take videos of girls in the pool. So maybe don't use the pool if you stay at her house in phoenix. . Besides that, going back to the house being 86 DEGREES and her not caring or being apologetic at all. It was finally fixed 6:30 pm on Saturday, but it probably took until 8pm to cool from 86 degrees to 73. Not once were we rude to her. We could've been under these circumstances. Sorry your ego is fragile and you're unable to take constructive criticism. A woman of your age, I would expect a bit more professionalism and maturity. House is cute tho! Good job decorating! PS. We don't need your money. Your house with no ac just wasn't worth it. But thanks for the feedback. A budget in or hostel would've probably had better service and AC. This isn't "retaliation" for money. Just standing up for my friends and letting everyone know you're a pathological liar when we have every screen shot and video proof of everything.

Ellie is the most unprofessional business owner I have ever come in contact with. The beginning of…read moreour stay was okay, not great, but okay. We arrived in late April to a home in Phoenix Arizona that had no working AC. The issue was brought up to Ellie at around 6pm on a Friday. It wasn't until 6:30pm on SATURDAY that we got AC. She argued back and forth for the first two hours asking us the same question "Did you try adjusting the AC?" We spent 60% of our stay (yes, 60%) with no air conditioning. After asking for some sort of partial refund or even FANS, we were not given either. After spending close to $2000 for a two night stay, we requested a partial refund which was denied immediately. Ellie then starts to send VERY unprofessional messages to our group after we left an HOENST review. She lies to Airbnb stating that we were comfortable in the home and that it "wasn't that hot" Try setting your house to 86° in the middle of the day in Arizona and tell me how comfortable you are Ellie. She then writes a review stating that we had a "large shouting party after hours". She was aware this was a bachelorette party, we were all inside by 9:45pm (Quiet hours is 10pm) and we didn't even fill the max occupancy of the home. After we requested a refund, Ellie decides to request $1000 in damages for being noisy BEFORE QUIET HOURS and lies and states it was after hours. I'm sorry but paying for a home we couldn't use for 60% of our stay Is not okay. I hope you learn some hospitality and customer service skills or this business isn't going to make it very far.

We spent a weekend at the Winery Suites. Great location to Old town Scottsdale. We stayed in the 2…read morebedroom suite and it was amazing. Had everything we needed and felt so much nicer than staying in a typical hotel room. They also partner with Hotel Valley Ho to be able to use their facilities like the pool! Overall just a perfect spot to stay and would recommend to anyone staying in the Old Town area.

Overall this is a beautiful home desperately in need of some TLC. No entry instructions were…read morereceived prior to check-in but Michael met us at the home called Mountainside Manor AKA Clearwater Hills. He did his best and was pleasant while correcting issues but it doesn't change the glaring fact that this home, beautiful as it is, needs attention, not to mention quality control. It was not worth what we paid for it or the anxt it caused upon our arrival for a special getaway. I sent a detailed letter via email to Parsons Villas 2 weeks ago and have had no response.

My husband Cliff, me and our family stayed at 3265 E Valley Vista Ln, Paradise Valley, AZ 85253…read morefrom Jun 1 - Jun 5, 2025 First and foremost, the thing that didn't work most for me was the lack of reliable communication with the host. I started planning my visit one year in advance for 20+ family members. I tried to be a considerate and patient guest when attempting to communicate with my host, especially since it was so far in advance. I understood she probably was busy handling current affairs. As you read, I included specific time period details to fully appreciate the wait times. Using the VRBO site to contact my host, responses to my questions were either delayed extensively or non-existent. For example, I asked 3 questions over a 6 month period - 2 were the same - without any response. One question I started to ask for information on was a floor plan/layout of the home so we could break out the rooms conveniently for the different families attending (especially those with children). After the 6 month wait for a response, all I received was a one liner that she didn't have a floor plan of the property. Still no response to the other question, which was inquiring about a chef for breakfasts to be prepared (since the VRBO listing indicated that breakfast is available) - now for the 3rd time. I finally received a referral for a chef 9 months after I initially asked. When I was told there was no floor plan, I asked for either a) some kind of hand drawn layout to get a feel, b) my family member that lives nearby the property to be granted the opportunity to do a quick walk-through and get a video or c) that I be allowed to do a quick walk through sometime over a 2 day period I'd be in town. Those questions were asked over a 6 week period before finally receiving a response, which was only to option (c). She offered to have one of her team do a walk-through video for me. Jump ahead to another 5 weeks when I follow up again on the video. This time I included a question about my final payment. Surprisingly, I got a same day response about the payment. Then, I asked again about the video. I was told she would remind her inspector to get the video the next time he was on property. Skip ahead another 5 weeks and I follow up because I'm now within 60 of my trip. No response. I wait 2 more weeks for a response before following up. At that time, I'm told that videos have been taken and she's trying to find out where they are stored from her inspector. No other communication received for another 2 weeks before I follow up yet again - now within 4 weeks of arrival time. I received a response that while the videos had been taken, they were taken on an old phone that is no longer used. She stated that they would be taken again the next day and sent to me. Skip ahead a week with no communication and I follow up. Nothing. Skip ahead another week and I follow up again, now within 2 weeks of arrival. Three days later I received a response that the videos had been emailed to me. For anybody keeping track, that was 6 months of delays to get this one request addressed - including my offers for either me or my family member doing it ourselves. One week before check in, I sent a few other miscellaneous questions. Five days later, after no response received and 2 days before arrival, I followed up. She replied she's been out of the office and will look into my questions and get back to me, which didn't happen. After I checked in, I sent her the answers to my final questions. Some of the negatives included: a) The pool and hot tub lights didn't ever come on - especially after dark. The first night I was told the timer had apparently not worked and it was fixed now. They didn't work on the 2d night or thereafter. I never received a response to my follow up text during the rest of the trip. b) Hot tub never got any warmer than the pool. c) Door handle inside the garage entrance to Casita came off in my hand when we arrived. They did send somebody out to look at it but we had already temporarily fixed it. d) The glass of a light over the gas fed table fireplace was shattered. e) There is a basketball rim set up behind the casita, however it's placed right at the wall that surrounds the property. Any shot missed is likely to go over the wall, forcing you to go outside the property to retrieve it. Along those lines, there were 2 basketballs but they were both flat. f) There were a significant number of tiles, particularly outside, that were cracked. This is somewhat understandable given it's definitely an older property. The home itself is a beautiful property, as you can see from the pictures on line. My family very much enjoyed our stay. The positives included: a) Paper goods requested were taken care of quickly. b) Ample refrigerator, freezer, cookware, glassware and silver. c) Rooms were all spacious, comfortable and beautiful. d) Near to shopping and parks.

Wonderful experience here earlier this month. We returned to the Phoenician again after having…read moreenjoyed our stay in the past. The rooms are big and have everything you might need, plus the property overall is lovely--well-manicured lawns with a cactus garden and multiple pools. The staff was friendly and helpful also. Highly recommended.

Stunning luxury hotel within The Phoenecian in Scottsdale. While the main property is nice, The…read moreCanyon Suites are beyond nice. We were on a combination anniversary and Morgan Wallen concert trip. Upon arrival, the staff were friendly, helpful and welcoming. As it was an anniversary trip, they were quick to acknowledge including an in room bottle of champagne, truffles and hand written note. We received our Bonvoy room upgrade to a beautiful suite with separate dining, living and bed rooms. Each well-appointed and current. The suite was a 1.5 bath that was a nice touch. Finally, a balcony had good seating area and views. Fair warning, they are building some free-standing casitas that will one day be part of the hotel. They look like residences and will be real nice when available. Anyway, some have complained about noise but we didn't notice. You just have to look past / over them for the real view. Didn't bother us. The free breakfast in the lobby is a must. Lots of options and everything we tried was great. The views from the patio are remarkable. The Canyon Suites also have their own private pool that is relaxing with great views, cabanas for rent and good food and beverage service. The cabanas were nice, accommodate up to six, have a mini fridge, tv and full bathroom with shower- fancy! My only complaint, which doesn't change my rating is there is a bar in the evening for just a few hours (til sunset?). No worries, head down the hill via walk (5 min), golf cart or car service to the main hotel for those activities. We will be back and wish we never left.

We stayed at their Thomas Road/Hayden Road rental and it was by far the very worse of where we have…read morestayed before. From the time we got there we had garbage in our assigned parking lot. We heard gun shots the first night and 2 days later we saw 5 bullet holes in the building not 20ft from my daughters window. The wifi is very spotty and slow and they started construction from 6.30 am through 10.30 pm. I have a 1 and 5 year old and as it was retiling the floor above it was extremely noisy. We sent pictures to both rental company and the owner of the property "Padzu" and we got no response. The rental company recommended that we book an alternative place but because the owner of this unit did not communicate, the rental company keep double rent after the booking was done. Find any other of the wonderful rental companies in the area ( if you need some ideas just message me). Worse stay EVER!

I just came across my file from when I used this company to rent my properties. In my files I have…read moredocumentation that he doctored agreements and actually rented my condos and charged additional (not agreed upon) fees for more than what he told me he accepted. This of course seems to be fraud... but I'm guessing he counted on it being a hassle to file a complaint. Not to mention the aggravation. And, by now I think the statute of limitations may have run out... I'll have to check. My place was gorgeous when he started renting it, brought in many horrible tenants running my place into the ground due to terrible housekeeping and maintenance. And then as time went on used videos and pictures of my place to market with, yet put tenants in units he owned. I don't know if a property manager is legally allowed to do that, but I do know you have to be or have a licensed broker employed to manage properties and he is/does not. The straw was when a widow contacted me that Ryan would not give her money back when she cancelled due to her husband's death. When I approached him about it, I caught him in several lies, but was able to get her money back to her... that's when I discovered the doctored rental agreements. By then he'd run my place into the ground and was barely renting it anymore. I took my place back, did the needed repairs that had been neglected or improperly repaired by his person and had it booked up quickly. There was no reason it should have sat empty so long with property management representation... but he simply did not have my best interest in mind. I was taken advantage of, lied to, aggravated with lack of follow through and ultimately lost money while he made it. I only wish I had made it a priority to file suit for the damage he did... and at the very least to keep him from doing to other rental owners what he did to me. I would not trust him under any scenario; neither to manage nor to rent from. BEWARE.

I personally had a great experience with the Platinum Experience renting a house in Sedona for 3…read morenights. They were very professional and the instructions on check in and check out were simple . The house was immaculate, beautiful, great value, clean and so very well appointed. I've rented countless homes and have travelled all over the world for business and pleasure. I wouldn't hesitate to use them again to rent another house in Arizona for vacation purposes.

We booked a reservation at a home in Scottsdale, AZ through Vrbo and we have had a horrible…read moreexperience. The house was dirty and not in good condition. We have been in connect with the company multiple times over the past few days since we arrived and have been highly displeased with the staff in responding to our requests in a timely manner. The hot tub that was listed as an amenity does not work and no one has come to fix the hot tub. The capacity for the house is 16 people but there was not enough dishes, cups, silverware, sheets, towels for 10 people. The requests were not accommodated for after 24 hours. We have tried communicating with Leslie but she has not addressed our needs. The layout of the rooms is very poor as well.

I hired Sway BNB for my parents properties. I have had a great expierence so far. After a few…read moremonths Ramin got the properties rolling with bookings. He's stayed on top of it all and assisted when any issues came up so the guests would have a positive experience.

Really professional, responsible, and time saving! I never realized how much money I could make…read moreoff my home using this vacation rental management company. I own a single family home in Scottsdale,AZ that I used to rent long term because I didn't have the time to deal with background checks, key exchanges, all the communication, hiring cleaners, and it wasn't earning enough as a long term rental. Just when I was thinking about selling, a friend of mine told me about Ramin and his team and they've really taken care of everything! They deal with the renters and any issues that may arise and while they get a 20% fee, overall I'm making 3x the money now. Highly recommend using Sway!