Beautiful hotel/resort. My boyfriend and I have been several times for "staycations" and have never been disappointed. It has everything we need in the room to make our stay comfortable. We love the TV over the fireplace where we can sit and watch movies while cuddling up to a warm fire. read more

Turtle Cay Resort - Turtle Cay 2/17/15 - Hotels Near Me - Virginia Beach, Virginia

We just stayed here for a week on a timeshare exchange. The pool area clean and well maintained. The suites are spacious and the shower pressure is the best anywhere I have ever been. The staff was friendly and courteous. I would definitely stay here again. read more

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Very clean and nice! Although it's not oceanfront it is very close to the beach the pool and hot tubs were clean although due to Covid we were not able to use amenities. Huge soaking tub and nice kitchen also has a washer and dryer in the room!! Nice bonus! Would highly recommend read more

*WARNING FOR THE DISABLED AND ELDERLY OR SMALL CHILDREN!!!* This resort is not friendly to anyone with any type of mobility issues! To get from the elevator to the pool access with no stairs you have to walk around the entire resort! And when we tried to park in a handicap parking spot in the garage a car was so far over the line that there was no way to park between them and the support pole. When checking in the staff made it VERY CLEAR that if the parking pass was not visible, we would get towed at our expense, but after 4 days and several complaints to the office, the car had not moved. Obviously, Turtle Cay Resort and Diamond Resorts do not care about 2 disabled and an elderly guest staying in their penthouse! Or any guest with mobility issues based on their lack of action and HORRIBLE design of this resort! If you are disabled, have any mobility issues or have small children that you might have to carry... STAY AWAY FROM TURTLE CAY RESORT!!!!! Plus, we were staying in the penthouse and there were light switches with shorts, which are a fire hazard! When we got there, we immediately had to call the front desk because the TV would not work and the "engineer" had to come back twice before the issue was fixed. The carpet was very dirty looking and the furniture was worn. If this was the best that they have to offer, I would hate to see what a regular room looked like! read more

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Affordable. Friendly staff and the nice pool are the only positive here. First off, I booked this for MDW of 2018. My own mistake was that upon confirming the room arrangement, which was intended on being a 1BR, I mistakenly opt'd for the studio. No big deal since it is just me and my wife for e nights but disappointing because according to the pics, the studio seems to be shown with a balcony. Not the case. The studios are all having doors along the exterior hallway of the hotel. The picture was deceiving showing the handrail of the hallway to be shown as a balcony. Not that big of a deal, but I couldn't even hang in the room with the curtains open because there were so many people walking all over. The pool,jacuzzi and amenities are nice and clean, but in combination with being affordable seems to attract a lot of family with kids. Not a big deal, but worth noting. Our room was super out dated but was very clean. We were initially happy with it but the walls are paper thin and all studios have an adjoining door to a neighboring studio, which in my case was the only barrier between ourselves and a room with e little kids that had a screaming competition with the parents at 7 am. I called the front desk to switch rooms to no avail. They started they couldn't do anything until 10am. I called at 11am after not being contacted. They said they can have an engineer stop by the room to reinforce the sound barrier technology that the room may need to have upgraded. I agreed. After a day at the beach I noticed the "engineer" placed a 12in piece of 3M weather stripping along the top of the door. Wtf Next morning I'm woken up at 7am again,not by the little shits next door, but instead by the staff who told me to move my car from the parking lot downstairs or it will be towed. I go down there quick to make sure my car is in a legal spot not obstructing anything but to find out the maintenance crew wanted it moved. Since it was the day before the kick off of MDW they repainted parts fo the parking garage closing half of it down. The parking lot sucks and I was fortunate to find a spot but it was annoying having the p hi one call and a note on my car threatening to tow my car on false pretenses that it was illegally positioned. The maintenance crew also shut down the staircase that was immediately close to our room causing me to enter my room from exterior entrance. I don't think there's an elevator but if there is it's nowhere near the studios. My biggest gripe is that housekeeping didn't inquire or stop by the room once during our 4 day stay. I did notice as soon as our noisy neighbors checked out they were there minutes after. Maybe the other inside facing rooms are nicer. They seem to be. If/when I come back to VB I'm just going to spend a little more and commit to one of the many hotel actually on the water with balcony over looking the beach with many restaurants around you. read more

The room was cleaned, the staff were attentive and responded to all our requests promptly. The appliances are of good quality.. We stayed during the off season (mid February) and we had a great time. read more

Nice place to stay . Updated rooms, very nice pool, jacuzzi tubs, well run activities. Loses a star because you have to pay $5 for fitness center across the street & it is across the street from the beach. Overall, very satisfied. read more

DO NOT STAY!! THEY HAVE BED BUGS!! I grew up in VB my entire life so I am very familiar with the hotels down at the ocean front. I have stayed at almost all of them throughout my life as well as I travel quite a bit throughout the year so when picking hotels I feel I am pretty good at it. Upon selecting Turtle Cay for this visit I knew they were a resort and I have heard nothing but good things and very minimal complaints so I went through with selecting them for this visit. BIGGEST MISTAKE EVER!! We checked in late after 6pm and checked out at 9am and only stayed in VB till 1 pm after checking out so we never went anywhere where we could have possibly picked up bed bugs. After realizing the next morning that I got bites all over, my wife got bites all over, and my 2 daughters got bites all over we had to google what it was since we have never had bed bugs and then we called the hotel to inform them (Not even looking for any kind of compensation). We didn't get a call back from management till 3 days later (She claimed because of the holiday but yet we stayed after xmas and she called me back ON New years day...) only to say "we didn't see any evidence of bed bugs but let me know if you have any other questions". They take no responsibility and are obvisually not doing anything to remove the bed bugs so RUN! DON'T WALK FROM THIS RESORT! See below pics just to see some of what we dealt with. read more

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Turtle cay is a beautiful place to stay. The staff are very helpful, and friendly. The suite had all the amenities that you need such as a full kitchen, Large bathroom with jacuzzi and separate shower. The only problem I had was with the hot water after I used the jacuzzi, it took an hour to restore hot water in the whole entire unit. Other than that the place was great! I would definitely stay again! read more

My husband and I are staying at Turtle Cay for our honeymoon! We really have no complaints the place is very peaceful and the size of our suite is perfect for 2 people. Hot tubs are great at night time we were the only ones out there both nights so far! The bathroom is huge and the shower is amazing great water temperature and water pressure. The only reason I didn't give it 5 stars is because of the bedding (sheets, comforter). They are cheap & uncomfortable...I mean come on get fitted sheets so they actually stay on the mattress. I actually found a few hairs on the comforter when I pulled it down, gross. But other than that no problems :) read more

If you're road tripping here, be prepared. We were prepped! I wanted to make sure that everyone who comes here will also be prepped and not have to spend more than you already have for your week vacation. Make sure that you bring your laundry detergent and softener! Make sure you bring extra trash bags and a sponge for dishes...also bring more dishwasher tablets if you use the dishwasher, they do provide a cute mini dishwashing liquid and 1 Finish dishwasher tablet. We brought paper plates and plastic cups...then used the dishes and bowls that were provided as serving platters and cereal bowls. Bring your own knives and a cutting board for cooking and your own pots and pans if you love to cook like we do, they do provide pots, pans, and knives-but they're not the greatest quality. Bring your hair care, body care, every hygienic product you need. And bring air freshener and extra toilet paper and paper towels. It's a bit musty from the humidity. It's a lot to bring along...but we drove from Maryland...so it wasn't that big of a deal. We even brought marinated meats in a cooler, already prepped for cooking when we wanted it. Bring games to play with the kids, swim gear (we brought the kids to the indoor pool across the street to their sister hotel since it was half cold and half hot during this week) and they got to swim in the two huge pools and two jacuzzi tubs in the courtyard. There's lots to do out here, even going for a stroll is nice and relaxing during this time-not too many people on the boardwalk! :) so far, we've managed to eat in everyday for breakfast and have purchased lunches and dinners a couple of times. We went to Harris Teeter a couple times for milk, cheese, olives and bread. All I'm saying is, if you're making a road trip here, bring everything you need to make you comfortable enough to come back and literally unwind at the end of your day. It's worth the headache of going back out and purchasing hundreds of dollars of stuff you already could have! read more

Turtle Cay Resort - One side of the courtyard. The other side had a larger waterfall and 2 jacuzzis between the pools! - Hotels Near Me - Virginia Beach, Virginia

Worst hotel ever. The walls are paper thin. We could hear our neighbor's entire conversation word for word. No one likes to be woken up each day at 5:30am at the beach by neighbors who eat breakfast! Dishes clanking, conversations about drinking a glass of water , etc. I don't need to hear it. Housekeeping is bad too. She left us a note that said if we want more soap we have to pay for it!! What hotel makes you pay for a bar of bath soap? Pool towels -forget it! We had to get 4 each day at the front desk. Maid never left "our daily allotment" in our room each day. Why don't they just have fresh towels available at the pool like every other hotel I've stayed at? The room was dark and dingy. It just felt dirty - like it never gets cleaned. Won't be staying here or at any other hotels in this chain! read more

We are leaving soon for our third stay at Turtle Cay. Last year, my brother and sister accompanied us - they both said it was the nicest place they'd ever stayed at. My wife and I liked it enough to buy a time-share, there. The location is great, and there are plenty of good restaurants within walking distance. We stay for a week every year, wind down, and enjoy ourselves. I've read many of the less than complimentary reviews, and can only assume that some folks are never satisfied. If we didn't like it, we wouldn't keep coming back. Of course, being across the street from Mahi Mah's is a huge bonus - they probably got the 5th star, just for that! read more

Though I like the exclusivity of the resort, I would appreciate more staff/security presence. The room next to us blared music at all hours including 2 in the afternoon and 10:30 at night; this is a problem when you're expecting a family friendly location. Also, there was a strong presence of marijuana throughout our five day duration--we smelled it on our floor, at the pool, and in the parking garage. We usually rent a beach house in the Carolinas, and this experience reminded me why that is a better option, and what we will pursue in the future. read more

I was very impressed by the beautiful & spacious suites, the enchanting lobby, and their sweet outdoor pool area. Turtle Cay is NOT oceanfront (atlantic), it is a street back (pacific). SO although it does not provide a view of the ocean, each suite has nice balcony overlooking their center pools, which glow at night. They also pull out a small movie screen. During my stay, they showed "cloudy with a chance of meatballs". One side of the resort overlooks this small body of water and a main street. Their suites are very clean and nicely decorated. There is a full kitchen with full size fridge/microwave/dishawasher/washing machine/drying machine (i don't think there was an oven). The bathroom is large and clean with a sepparate shower and a jacuzzi bath tub. Their living room has a pull out sofabed, nice tv, and a fireplace. Everything looked so spotless and smelled great. They do offer guests acess to their sister resort across the street, which has an indoor pool and fitness center. There were a few things that got on my nerves, although not big enough to sway my liking of the place. First, their parking garage is small and spaces fill up quick. Second, their keycards to the suites are annoying becuase sometimes it does not read correctly and you spend 10 minutes tryign to get into your room. Third, they offer free wi-fi internet in the lobby NOT in your suite. You have to pay extra if you want it in the room. Fourth, they do not come around and clean your rooms/change your towels/linens for you..there is a FEE and you have to call them. But they do give alot of towels so chances are, if you stay less than a week you will be fine. Also there's a washing/drying machine..so it's not that big of a deal. Overall I really loved it. We stayed at a lower rate because we got a timeshare info session kind of deal. But i think if you have the bucks to spend (it is on the pricier side) or you have a big group to split up the bill, then go for it. I am definitely coming back in a couple of weeks! read more

My fiancé and I cancelled our reservation at the cavalier hotel on one of the most important weekends of my life to stay at turtle cay resorts because we usually have a great experience. This past weekend Dec 14-16, 2018 was beyond the worst experience I've had at a hotel /resort and it was also my birthday weekend. The whole weekend we had no hot water. We let it slide for the first night because we were tired from a long day of events celebrating my birthday. The next night my fiancé tried to set up a romantic evening with a nice bubble bath with strawberries and champagne! When the water first cut on it was room temperature,Only problem was when we got in the tub the water was cold! And we got in right away because we knew we were gonna get cold really fast. We tried to fill the tub up with warmer water but still no warm water yet all of the sinks had hot water just not the tub. So an engineer came up and said we ran out of hot water because we tried to fill the tub up and I told him we never had hot water all weekend. And furthermore it shouldn't be a problem filling a tub with hot water in my room that is meant to be filled. He then tells us to wait an hour and it should be back. A hour goes by and we try again and we got about three inches of warm water before it went cold. I call downstairs again and the engineer comes back up and works on it some more it is now 11:30 pm and an engineer is working on our tub and the only thing the hotel was willing to do is give us 50% off one night and access to a shower in another room. Not to mention when the engineer said that he couldn't fix it because he thinks it's more than the hot water heater and he needs the head engineer to look at it but the head engineer isn't willing to "leave home and come way out there to fix it" . This was by far the WORST experience I have ever had at a hotel. And it ruined what was supposed to be a romantic birthday getaway. I am beyond disappointed in this so called 4 star resort. Not to mention this was my favorite resort in the Virginia Beach area and I gave up our reservation at the newly renovated cavalier hotel to stay somewhere where I love to stay. My opinion has changed drastically. read more

First time staying at Turtle Cay, we usually stay at Beach Quarters which is directly across the street. This resort is beautiful. The pool makes you feel like you're at an international resort. The rooms are plush with lots of room for everyone to feel comfortable. The kitchen has nice stainless steel appliances which I love. I'm the one doing all the cooking so you feel good being in the space. Amazing resort and we'll definitely be back! read more

I typically check reviews before going someplace new, but I went off of a friend's recommendation. Had we stayed here several years ago, her rave reviews might have been accurate. Make sure you scroll down and read the reviews that are NOT recommended. Not sure why Yelp would leave those out!!! Walls are paper thin, you hear every foot step. Corner suite was spacious but VERY dated. Dirty walls, water stained ceiling, the sofa was gross (room 309A). We put a sheet over it before sitting. It was also very uncomfortable. Wi-Fi barely worked. One trash receptacle in the kitchen. No housekeeping. Fruit flies. The pool...ugh. The pump must've been broken because it was more like a creek than a pool. Cloudy water, leaves everywhere, and a chicken bone floated by. Yes, a chicken bone. I will say that other than the water, the pool area was decent. The candy sushi was a highlight for our 5 year old. Mind you, you do not have to accept the time share/vacation package they try to push on you, but do know that they will. There was no way I was buying into a vacation package if Turtle Cay is what you have to offer. One elevator, enough parking, lots of yellow taped off areas. One block from the beach. The bed was pretty comfortable, as were the pillows. But for 260/night (and that was discounted), totally not worth it. We paid less for a King room at a beachfront Ritz Carlton in Puerto Rico two years ago. Need I say more? read more

They seemed more concerned about getting us into a sales meeting than keeping up the room to make our stay want us to return.

We came here for our honeymoon. The best part of the resort is the pool area. Very beautiful. The rooms are immaculate and it's not very far of a walk to anything on the strip. Parking is a little cramped but nothing unexpected for this area. Also I've seen reviews about not having room service or complaining about towels not being picked up. It was explained to me when I first checked in that there was housekeeping only once a week and if I needed anything I would just need to call. There is a washer and dryer in the room so I had no issues with anything whatsoever in that regard. I haven't heard my neighbors through the walls, haven't had any kind of ant or bug problem, and the bed is super comfortable. The only downside was they are really super persistent in trying to get you to buy into the timeshare program. Like, I'm on my honeymoon for crying out loud. I said no, just take that for your answer already. Overall the experience was fantastic and I would come back again. read more

Out of my 20 years of experiences at the Turtle Cay, for the first time, I am dishearten by the damage that has been done and this will experience will be my last. Never have I ever experienced being treated in the manner I was. I called multiple times to discuss my plans with Mary (who described the rooms rate and total guest per room and Cheryl to confirm I was able to have my daughter sleepover at the Turtle. After my night, I cleaned up the room as best a possible and left all the trash in the kitchen area for housekeeping to make it easy dispose of the trash and able to vacuum, along with a $50 cash tip to say thank you. As I cleaned the large room with the King Size bed in it, I found from the previous family that stayed at the hotel, a Chime debit card that I turned into the front desk at check out (Ms. Brown). However that was not enough. After 11am check out we leave and within an hour, they attempted to charge me $250.00. I spoke with Cheryl (manager) and she explained to me because of the manner the room was left. I WAS OUTRAGED WITH WHAT I SAW!! The room was NOT how I left it, based on the pictures that was taken after I left. I can not say who did what to the room because I did not see it being done. Based on the conversation that I had with the General Manager, Joan, because I left the evidence that I had a sleepover and it to her it looks like a party. It was NOT a party! COVID-19 cancelled that as an option for me. She also said the company has to charge me for the additional $196.00 deep cleaning service instead of them having to pay $65.00 to have the room cleaned. "The resort should not have to pay to a crew to deep clean every rooms after I check out." What?! As a company you should want to take all necessary cautions especially with COVID-19. No matter how many times I expressed I cleaned the room and I did not leave it in a trashy manner. It just saddens me that Joan said continuously that she believed me that I did not leave it in the manner. However she will only charge me $150.00 again because I left evidence of my stay. I did not believe that I would have to clean up room with Clorox and Lysol again as I did when I first check in because of Covid-19. I was deeply offended by her discourteous reply to the entire situations. No one will ever treat me manner, just to charge me additional fees. I have never experienced such a God Awful experience. The Turtle Cay will forever be remember for the 20 years of memories, too bad the Last one will be the one I will Never forget. read more

If I could leave 0 stars that's exactly what I would do. My fiance booked a room at this "resort" as a surprise for a few day staycation. Mind you we have stayed here 2 other occasions with very few complaints. We checked in on a Tuesday evening which was pretty peaceful, as was Wednesday, however on Thursday night all hell broke loose. We were in a 1 bedroom suite and the studio suite next door, which must have rice paper for walls, became occupied. Around 11:30 pm they started playing stripper music and talking loudly. We called down to the front desk and asked if they could ask them to turn down the music. The music was not turned down. After about an hour or so the raunchy occupants left only to return about 4:30am. When they returned, again the loud music and loud talking started. My fiance called the front desk and asked if we could have our room changed, to which we were told they didn't have anymore rooms because one entire side of the resort was under construction. She did send security to our room so he could hear how loud the music was and he did finally go instruct the partiers (who take the question "turn down for what?" too literally) to turn down the music. We finally got to sleep around 5am only to be woken up at 9am by more loud music and talking. Then the stripper that belonged to the stripper music from the night before started pacing back and forth across the uncarpeted portion of the floor in her 6 inch clear heels. After at least 20 door slams they finally checked out. So now my fiance and I are basically at each other's throats and ready to call off our relationship because of how uncomfortable I've been for the last 12 hours. But finally we have some semblance of peace and quiet. Check in time must have rolled around and the occupants upstairs must be cattle herders that decided to take their cattle on vacation. For 2 hours, maybe even longer, not sure because we left and went to a fully operating construction site to get some quiet time, their cattle stampeded the length of the room. We didn't even bother to complain, but opted to just leave the room we paid for so that we could get some peace. At some point during this ordeal, someone had the audacity to call to remind us to attend their presentation. I wouldn't buy a candy bar from Diamond Resorts, much less a timeshare, if Turtle Cay represents the quality of properties they have to offer. read more

The resort itself was very nice. Spacious room with full kitchen. The room as well as the common areas were clean and the staff was pleasant. Check in and out was quick and easy and the garage was easily accessible. A few things that need work, the sleeper sofa was very uncomfortable for the kids, they don't use fitted sheets so it is a battle to keep the sheet you are sleeping on straight, tucked and comfortable at night and they don't have a fitness center. Although there is one across the street, it is $5 per person, per day. Overall, it is a good hotel. read more

We had a lovely week here! Staff was very friendly and quick to help is with anything we needed. Really nice pools and seating areas with lounge chairs and tables. Easy access to the beach just one street over, read more

Room was clean but the wifi was horrible, our room was right next to the neighbors so we heard them all night, hot water didn't last I had to take quick showers then we called for extra towels we never got them. read more

Like a fool, I bought timeshare here. It was 4 stars, 4 years ago. As I write this my sp is cleaning up after an overflow on the toilet for no apparent reason. Security was "kind" enough to bring a plunger and towels. Had to put a sheet over sofa, which hasn't been replaced in forever, to feel comfortable to sit on it. Concrete around pool is nasty. Every year there's a plethora of problems and it just keeps getting worse. Thought it would be better as a diamond property but no. Save some money and stay in one of the rinkydink hotels. read more

Stayed here recently and loved it! Very beachy feeling and the pools and hot tubs were awesome! Being a block from the ocean was great too. The staff was very helpful and had lots of suggestions about places to eat and fun things to do in the area. I would definitely recommend this hotel to anyone looking to stay in VA Beach. read more

To start I have stayed at some very cheap places prior to coming here, so I was expecting it to be at least half decent. I ended up getting a very squeaky bed every time I moved the bed made noise. They had the crappiest pillows, to the point of it would've been better to not have one at all. We had gone to the beach on our first day and we took showers later on that evening so we left the towels in the bathroom expecting them to be taken the next day. But not once in the five days we stayed there not one housekeeper came. So we had a pile of wet gross towels sitting there the whole time. We had to ask for towels and they made it seem like it was an inconvenience. I had to pay $100 deposit which I was not told about till I checked in. And if we left the room messy or to a point that they had to clean it it would end up charging me $250 so they could clean it. And we did kinda leave the room messy because we had trash piling up because it should've been taken out days earlier, towels piled in the bathroom. And even at a cheap hotel, housekeepers would've come to do at least the basic things like towels and trash and make beds but not here. And then to top it all off the walls are paper thin. So every morning we were woken up by people walking by pushing luggage and having conversation down the hallway. And it was still early in the season and it was a pain so I can only imagine when it's actually busy and there are a lot of people around. So forget sleeping in on your vacation. read more

Had a fabulous stay here back in January for a weekend! Everything was so clean and nice, and the staff was very friendly and helpful. Hopefully can return in the future. read more

As an owner at Turtle Cay, I have used the property since it was built, until recently it was a stressful problem. A new manager, Joan Waite-Bulgin, has turned our vacation experience around in 1 year. We have owned since around 2001, most years were difficult and miserable due to lack of cleanliness and enforcement of rules and guidelines. Thanks to the new manager who has turned our disappointment to elation. There are many reviews across various sites, they are not positive for the most part however that should change now. We are not happy that Diamond Resorts now owns our property because their sales department is constantly pushing a hard sale onto the owners in an attempt to get our deeded property week. The sales department has painted a picture that owners will be pushed out and squeezed out by the Diamond Club points system that is an expensive program that does not require the new purchasers to own a property. We own another property Diamond has taken over and have been blocked from using that property even though we own a deeded week. Turtle Cay boasts some of the largest rooms in Va Beach with a nice pool area that sits in a court-yard style. This design allows parents to enjoy the area while their children are safe enclosed in a secured area that requires a key to enter. Two hot tubs and two pools give a break to the beach chaos for an evening of relaxation where a meal or just snacks can be enjoyed on the tables around the well-appointed area. The lack of elevators is an annoyance however there are several stairwells to the under-building garage and the pool area. Parking is limited but is finally now controlled and monitored by the staff however additional parking is available across the street. Thanks to rule enforcement ALL owners can enjoy a smoke-free area where their children can breath while swimming and enjoying their vacation. Rooms are spacious with showers and tubs in a large bathroom. Washers and dryers in each room and full sized appliances make vacationing a great experience. Couches pull out to sleep up to 4 guests - new couches provide a nice firm sleeping area. Resort activities engage all guests with a posted list in the pool area for ease of planning. AVOID the sales department and the concierge who will steer you to a pressure sales event after offering some type of event/activity that will get you obligated. The 60 minutes "owners update" or "guest welcome" is NOT 60 minutes and is NOT an update - it is a high pressure sales action where they will attempt to coerce, goad, and push you into purchasing an expensive plan while using abusive language where they point out your flaws and short-comings. We were told we had "sarcastic looks"; "a lack of common sense"; and the manager told our sales person to "wrap it up quickly because we were wasting THEIR time"; and then we were passed to another person who continued to tell us we were "unable to have an open mind" and were "difficult". The verbal abuse is a technique used to demean people into purchasing something so they don't feel inferior. We purchased years ago when we were young, these purchases are the biggest regrets of our lives. Vacation timeshares and points are taking advantage of US Citizens, ripping them off, and making their lives miserable - largest Ponzi scam in history with no laws to protect us. read more

Ok so. There are many pros here but more cons. Pros were that the place is pretty. The outside is well kept and the lobby and pool area are beautiful. My room was a two bedroom suite which was spacious and welcoming. The staff were also pleasant. However there were some issues. Although it smelled clean it was not in some areas. The kitchen counters had to be wiped down as well as the dining room table so I went out and bought some cleaner and did some of my own cleaning. I also have to address the ANT issue. I also noted this on my survey given back to the hotel midway through my 8 day stay and no one called to address with me. There were many ants in two of the three bathrooms in my suite. So instead of having to have someone come in for fear of spraying on my belongings I sprayed myself in each bathroom. This took care of the problem but of course I had a bunch of dead ants on the floors. Ugh! I have never stayed at a hotel with ants. I saw someone else had this problem in another review so I know it's not just me. Needless to say I will be using my Marriott points next time. read more

Blah just blah. Some friends with a time share let us stay here and it was just ok. Across the street from the beach so it's not the worst of location but it is on 6th so not much going on bar wise on that end of the beach. Not a lot of time shares in VA beach to compare to so if you compared it to the regular time shares of Myrtle Beach you would be disappointed. The pictures make the pools seem a lot bigger. One kiddy and one regular with a large Jacuzzi. No pool bar. A little too kid friendly for those of us who don't want to be around loads of children. The rooms were okay, they did have "fully equipped kitchens" which included some dishes and 3 pots. We had to call to get pans. No restaurants within the "resort" not really a resort at all if you ask me. The parking situation is also rough as we had a two bedroom suite and only one parking spot so we had to pay to park on 9th. I'd be sad if you were to buy a time share here. read more

First time staying at Turtle Cay. The whole family went so we booked 5 separate rooms so each family could have their own space. They were nice enough to upgrade our room, it was a suite with a king bed in one room and a pull out couch in the other. Full kitchen, washer and dryer. Bathroom had a separate shower and tub with jets. The pools were great even know one side was closed for a couple days, it was some yearly maintenance and it really wasn't a problem. One issue was we had to have the keys re-activated a few times which was a small inconvenience but not a big deal. The big problem was the time share holders some were nice but a lot of them had an attitude like they were better then everyone at the resort. We had a run in with one particular time share holder in the lobby who was extremely drunk and disorderly. She was throwing stuff and being extremely disrespectful to the staff and my family. At one point she turned to my 13 year old daughter and said "What the F*** are you looking at" luckily there was a security guard there who the women was also very disrespectful too screaming "I own this place" and calling him a "rent a cop" I commend the security guard for keeping his cool and handling the situation. We still enjoyed our time and would return in the future. read more

Walls are very thin (could hear and even SMELL things going on in the room next to us), amenities are cheap. We stayed for 2 nights and did not receive turn down service...worst of all, they call ALL THE TIME and when you ask them to remove you from the calling list, they hang up without responding and continue to call. They also sell your info to other junk companies that call as well. It has been 4 months since our stay and we are still receiving calls from them...ridiculous. read more

Stayed at Turle Cay for just one night in early October... I'm not going to repeat the overall room description as there is plenty posted referencing the rooms already... Our room was one of the normal king suites. It was clean and spacious but I wouldn't descibe it as "phenomenally clean", the rugs were a bit worn and sofa was one that you might find in a cheap hotel. The tv was pretty tiny which is okay if you're staying for a day, but might be tougher to accept if you plan a longer stay here. It's worth noting that Turtle Cay is located at the very south end of Virginia Beach so it's approx a mile and a half walk to get to the center of town. The pool area seemed nice and certainly well kept. Overall it's a good choice if you specifically WANT to stay off of the oceanfront, but I guess if I had to do it over again I would stay at one of the oceanfront hotels that offer free breakfast as well; probably for the same money... read more