Went to this shop with my daughter's 2 pairs of boots. The lady at the shop said she was very…read morebacked up and wouldn't have the shoes ready until Christmas or after the new year??!! So I will guess that she didn't want to do the job and couldn't be honest with us. Good luck!!

Totally unhelpful. I got the distinct feeling they did not want my business. If you want…read moresomething repaired that you need on a daily business- don't even bother inquiring about their services. You'd be better off going to the public library and reading up on the topic and doing your own work.

I have found myself needing a couple of different things done over the years…read more 1. A very expensive Harley belt wore out and the leather cracked, so they made me a new belt with the Harley hardware. 2. The pull strap on a pair of boots kept tearing and they replaced it. They are creative and they do quality work! If I need something done with leather, they are my first call. TOP NOTCH!

I keep coming back. Over and over again. Sometimes with over-the-top requests like a custom red &…read morewhite set of leathers. Another time because I just needed a warmer leather jacket. Then there was the time I "needed" a vest made from some of Dad's deerskins. ...and then there was the purse, the belt, the cute gifts, and the shoe repair. Every time I got: a warm smile and conversation, quality work, creative solutions, timely work, and exactly the price that was discussed. I feel great about being a customer here and hope to return many more times :).

I have happily shopped there for years and I will never be back. They had an older woman employee…read morewho decided I wasn't worth even a hello. Of course this was after she gave me a blatant look from head to toe. Clearly I wasn't gussied up to her standards. They have great pieces but I can buy them elsewhere.

Customer service? What is that? They certainly have no idea what that means here. Nobody greeted us…read moreand multiple employees walked by without even acknowledging us or anything

After having a very disappointing on line order experience [wrong style AND size coat was sent??!!]…read morewent to this location with hopes of getting rectified.Found the coat I wanted,was offered an additional 10% discount for inconvenience,and credit card charge from on line order was applied and straightened out painlessly..Service was extraordinary and relieved my frustration. Many kudos to Roy for that service!!

I ordered my husband a genuine skin coon hat and the quality is AMAZING! And such a great price…read moretoo!! It said it would take 2-3 weeks to ship to me and I think I got it a little over 1 week. Highly recommend.

After years of checking out their booth at Cranberry Fest and kicking myself for not buying that…read morewarm beaver hat while freezing my ears off over the winter, I had to stop in. What a neat store! I'm finding it difficult to accurately describe, but it definitely has a fur trapper theme. If Willy Wonka made all things fur instead of Candy, this would be his place. I never knew that there could be so many choices for a warm fur hat. I even started to relive my youth with trying on Davey Crocket and Daniel Boone coon skin hats. When I finally decided on a natural beaver trooper, they made sure it fit and customized it with adding a toggle to make it easier to use the ear flaps. The hat fits perfectly, and to insure it lasts many years they included a nice hat box too! The shop is hard to find and may fool even your best GPS. Don't worry, they are used to people getting lost and give excellent directions. So, when your in Wisconsin and need a warm hat give them a visit. They even have an excellent website if you want to shop from the comfort of home.