This is a place I take my alterations if in a pinch. I took a bandeau bikini top here to have a…read moreclasp put on the back, it was originally a tie back. They did an okay job, it stays on, but for the price I would've expected better quality.

Note this is the most recent review. I read previous reviews but it is very clear Zip N Stitch…read moredoes not have professional people who care about quality and customer service. Ruth is the only person you can trust and is excellent. I took my coat in because the stadium flap wouldn't stay snapped. I wanted additional *snaps*. I was suspicious when the person put ONE paper clip on the jacket. I also wanted a pocket replaced--I am not attaching pictures of the pocket but it gathered the fabric and was uneven. I paid $50+tax for 1 snap and a pocket, time 2 weeks (no holiday interrupting service). The website reads 1 week or less. I did receive a refund after complaining. Recommend Klinke hire qualified professionals, not a warm body!

I had a very disappointing experience at Express Alterations. The owner was extremely rude and…read moreunprofessional throughout the interaction. What bothered me most was the inconsistency in how customers were treated. I was told that I had to pay the full amount upfront before any work would be done, but while I was there, another customer was told she could pay when she picked up her clothes. The pricing also seemed arbitrary, and I was given the impression that prices were being made up as they went along rather than following a clear, consistent policy. Being treated differently from other customers and spoken to disrespectfully left a very bad impression. Customer service should be fair and consistent for everyone. Unfortunately, that was not my experience here, and I would not recommend this business.

I have been taking my clothes here when Right Size Alterations is backed up. The work done is…read moreaverage. I have lost a considerable amount of weight and needed a large percentage of my wardrobe modified. The service and rudeness though causes the one star rating. A couple of times, the alterations were very subpar. She will blame you, the customer, for her errors. The last pair of pants I took in were to be brought in around the waist by a couple of inches. They were still way too big. She tersely told me that "This happens all the time" that I tell her where I need the waistline to be and then not be happy about it. So untrue and happened only two times and it was completely her poor work. I just walked out knowing I would never come back. Bad manners, so-so quality of work and her below average English is not a reason to patronize her. Take your money and clothes somewhere else.

Went to this shop with my daughter's 2 pairs of boots. The lady at the shop said she was very…read morebacked up and wouldn't have the shoes ready until Christmas or after the new year??!! So I will guess that she didn't want to do the job and couldn't be honest with us. Good luck!!

Totally unhelpful. I got the distinct feeling they did not want my business. If you want…read moresomething repaired that you need on a daily business- don't even bother inquiring about their services. You'd be better off going to the public library and reading up on the topic and doing your own work.

Very professional, keeps their schedule to when the item will be ready. Really talented tailors,…read morefriendly & efficient. Shop is clean and easy to access right inside of Hilldale Shopping Mall. Prices are fair and they stand behind their work!

Took all my alterations here for a bit. Their work was routinely sloppy and/ or incomplete, to the…read morepoint where half the items had to be brought back for further work. Staff was rude and argumentative when asking for work to be done correctly. AND they're overpriced. Horrible experience all of the way around.

Needed to get dry cleaning done for a suit and really struggled to find the right place. I did some…read morereading online and stumbled upon Professional Cleaners on Monona Drive. Professional Cleaners did a solid job and was able to get my suit back to me within 4 business days which fit my timeline. I was very content with the result of the dry cleaning and the cost as well. I had read horror stories online about other cleaners and was relieved to have found a local place that did things right. I did read online that the shop is pretty bad at answering phone calls and I can confirm i also struggled with reaching the shop initially (prior to just going in person). No issues in person; will return.

They did a nice job on a vintage Giorgio Armani tuxedo and the owner is friendly. Quick turnaround…read moreif needed. Old fashioned, as desired.

My husband left his well-loved work boots out and available to our puppy. Of course, she tore the…read moretop third of it off, basically rendering it useless. He took it to Monona Shoe Repair and it now looks better than new. The owner performed some magic on that boot. He completely rebuilt the calf portion of the boot, even hand-stitched where necessary, and lengthened the pulls, per my husband's request. He is a leather artist! Put your damaged shoes and boots in this business and they will look better than you could have imagined!

The gentleman who owns the shoe shop is very nice and knowledgeable. He is honest with you if your…read moreshoe isnt repairable he let's you know instead of just taking your money. I would highly recommend this shoe shop!

Do not use Cecil's. I've been taking things to Cecil's for 30+ years and I'm done. Worst service…read moreever, with extremely rude personnel and an overall lack of respect for their customers' time and money. I took a winter coat there 7 months ago for repair. A very pleasant lady showed us how it would be fixed and said it would be a couple of months before the repair would be complete. I checked in after 3 months and was told by them that they were behind and would get it to me soon. That wasn't a problem with me because it's a winter coat and it was spring at the time I called to check on it. I checked in a couple of months later-- it's now May--and was told that it wasn't even started. I was also told they were working on things in the order in which they were received. I know they are busy and a small business, but all I received were a lot of excuses for not finishing the job they handedly took. Because of this, I asked if they could give us a more concrete timeline of when the coat would be repaired, since we had been waiting since January now. They proceeded to tell me that they would talk to the woman who does these kinds of repairs and get back to me with an update. After one month of receiving NO contact from them, I decided to stop in to see what was going on. However, I was greeted with more excuses for why the coat was not repaired: they are busy, working on getting people's sandals done, a small business, etc. As someone who has been going to Cecil's for 30+ years, I was disappointed to receive excuses rather than solutions for my coat repair. Nevertheless, I wanted to remain hopeful it would get done, despite the fact that I certainly was not happy with how they had handled the situation thus far. We stopped in 10 days ago after once again receiving NO contact from Cecil's regarding my coat repair, and that's when I really began to see their decline in real-time. We were greeted with familiar news that the coat repair had not been started, along with the usual excuses regarding their status as a small business and how busy they were. I respectfully pushed them to get working on my coat, since they had had the coat for nearly 7 months now. However, I was told that the woman who does these kinds of repairs was on vacation and would be back on Wednesday. They specifically told me that she would reach out and give me a more concrete timeline for when the coat would be repaired. So, I waited until the end of the week, and unsurprisingly, I heard nothing. I called back today to try and understand why they couldn't get my coat repaired in a timely fashion, and yet again, the woman I spoke with provided many, many excuses for why it wasn't done: the woman doing these kinds of repairs was out on a family emergency, they needed to get sandals done first (I guess first in, first out doesn't apply or at least not consistently), they aren't doing coats anymore, and the usual small business one. In addition, she noted that everyone working there has been continuing this work at low pay. And just when I thought it couldn't get any worse, the woman I am speaking with begins roaring in laughter and a moment later says, "oh I just saw something really adorable." At this point, I realized the coat would never get done; I guess the customer she was talking to wasn't important enough to listen to. She proceeded to ask me what I wanted from her, and I simply asked why they would do this (referring to how they strung us along and didn't honor their commitment) and was accused of being an angry customer-I never raised my voice or used a cross tone. Even though I had every right to be an angry customer, I wanted to give them the benefit of the doubt as much as I could. However, she continued to make excuses by blaming this entire predicament on their status as a small business. Apparently, she claims, they tend to take in more than they can actually fix, and that their underperformance was a part of their status as a "small business." I know plenty of small businesses that do NOT share this same attitude and therefore don't find that claim excusable in the slightest. However, what really irked me about this entire situation was that there was NO apologies given for this terrible experience, as well as NO accountability for their actions; just excuses. I picked up the coat today and took it to Monroe Street Shoe Repair - exceptional service, friendly, helpful and organized. If you have a repair, I highly recommend you go there instead. It's truly sad to see what Cecil's has become, and their inability to take care of their customers. I don't see them recovering from this in the long-term, so save yourself the time and refrain from utilizing Cecil's.

Last Oct. I dropped off a pair of boots to be resoled. The woman at counter ignored me and…read morecontinued to talk politics with a completed customer for 5 minutes until I interrupted them. Three months later the work on my boots had not even begun. I picked up the boots and threw them in the trash. I will never return to Cecil's.

Machines run off quarters, but don't worry if you don't have cash they can charge you and give you…read morecash. They also have tables to sit while waiting for your clothes and folding tables.

My son's belongings were all left in the dorm back in March 2020 when Covid hit and he was home in…read moreNJ for spring break. Ended up not coming back to Madison until Jan 2021; the U stored all of his stuff in boxes. We too all of his clothes, blankets, towels, sheets etc for their wash and fold service (two full boxes and two full laundry bags; all mixed together). Dropped off Friday afternoon. It was ready before 5pm the next day. Everything was washed and folded (and sorted; they even pressed and put on hangers the handful of nicer shirts). Great service and the entire bill was $103. Great value. Highly recommend.