I have rented tuxedos from here before and never had a problem. This time however, things weren't so great. I discovered that the seam on my pants had a 2 inch opening in the inner seam on the right leg of the pants. I received an email at 11:00 am on the day the tux had to be returned to remind me about returning the tux. I showed up at the store at opening time (12:00) and had to wait 20 minutes for the worker (in dirty pants) to open the store. When I questioned him as to why they didn't open on time, he said he had to attend a sweet 16 party the night before! Really? I had a wedding the night before! How about taking your job seriously and getting to work on time! I will look for a different store if I need to rent a tux in the future. Poor customer service! read more

I would have liked for the sales rep to have mentioned the style fit of the pants. Also on the first fitting the pants were long by 2 inches on the second fitting which happened cause I called to confirm, the pants were now wider but length was good, I kept the pants as it was two days away from the event and I figured the tightened grips on the side would help but the tightening grips were faulty and did not work so I spent most of my time at the event holding my pants up, I advise the staff of the situation when returning the items and he was apologetic, the staff was customer friendly but the items really put a damper on my experience. Honest review. read more

I never actually rented any tuxes from here, so why am I reviewing it? Well as a member of the Savvi Formalwear network, they fitted all 6 of my groomsmen plus my dad and brother-in-law, free of charge, and with quality and detail. The wedding was in California so I went with a local Tux shop in Torrance, CA, who told me my NJ groomsmen could and should get fitted at any Savvi Formalwear member in the country, as they knew best how to fit and measure them. I did a web search and found Sarno and Son in Rockaway. I told them I had a lot of guys to get fitted so I scheduled an appointment with them. I went with my guys on a Saturday morning and the employee there happily fitted all my guys. He not only took measurements, he had them try on sample dress shirts, pants and jackets to confirm the measurements. If you needed a neck extender, he wrote it down. If you wanted a tighter fitting shirt to show off your physique, he wrote it down. He filled out the form I gave him for each guy and he handed them to me when he was done. He was such a nice kid, I gave him a nice tip. If I ever were to rent a tux from a place in NJ, this would be the place. While I was waiting for my friends to get fitted, I browsed their book of tuxes, and they even had camouflage tuxes! Oh yeah! P.S. After you make all your friends come here for a fitting, bring them over to nearby Morris Tap and Grill for some craft beer! read more

Tuxedo By Sarno - Camo Tuxes! - Formal Wear Near Me - Succasunna, New Jersey

I highly recommend TuxedobySarno. My son, Zach has special needs and Carol Cristelli had so much patience with him. Zach was not easy to fit because his belly is a few sizes bigger than his shoulders and neck. His clothes were ready to pick up 8 days before his sisters wedding. His clothes fit perfectly and he looked so handsome! He strutted around his sisters wedding like a peacock. The groom, wedding party and brides father used two different tuxedo rental shops (because of where they lived) and had nothing but problems. I would go back to TuxesybySarno in a heartbeat! They deserve 20 stars! read more

Tuxedo By Sarno - Formal Wear Near Me - Succasunna, New Jersey

If I could give ZERO stars I would. This location and Carol singlehandedly ruined my wedding. Instead of being a calm and relaxed bride like I normally am as it is part of my personality my entire family and I were treated with so much disrespect. I live in Connecticut and my husband and I decided on a Jean Yves suit. First I had to scour New Jersey in order to find someone that carried the suit. Low and behold I found Savvi Formalware. The measurements on my nephew and father in law were done by someone who had left the company within the month it took the suits to come in and that's where the headache began. On my nephew the shirt and jacket sleeves were too long. Which I understand. I also work in a specialty store and not everything comes in perfect. The suit was then sent out to be altered but my family was leaving two days after the suits had come in and sent out to be altered. They were promised that both suits would be done the next day so they could travel two hours to Connecticut. Well, Thursday may 14th my mother in law went to pick both suits up and only my father in law's suit was altered and ready. Apparently they don't have alterations on site like many other formalwear places do. So I called highly upset because my nephew was an important component of the wedding. My MIL got the ring around that the suit would be delivered by Friday at 12PM. Which was my rehearsal day, no one would be in Jersey to pick them up. So they promised a Saturday delivery by noon. Well our wedding was pushed up to noon so there was a chance that his suit wouldn't have made it in time. The suit arrived to my home in Connecticut at 10 AM on Saturday. That's the only reason they are getting one star Because the suit was in on time. Now it's been about a week after the wedding and my MIL is receiving text messages that my nephews suit wasn't returned. It's borderline harassment and I will be reporting this location to the Better Business Bureau. How unprofessional can one location be? If I were you, I would stay away from this location and not give them any of your money. They will screw you over and refuse to refund you for a service they mess up on. read more

May I first address the previous posts: I don't know the details from their experiences, but yes, this place does not have an on-site tailor so the suits take time to get altered if they need to be. They suggest a week out for the first try on, to give time for the alterations, but they absolutely deliver on time. Actual review: 5 freakin' stars! Carol and her staff (at least 5 different people on several interactions) were so professional and knowledgable! They worked with my bride and her bridal party to select the most complimentary men's suits for our wedding. They even ordered her a sample suit that they didn't have in stock just to make sure that she could see all of her options in person. Sarno is incredibly convenient, especially if the members of your party do not live near each other. In my case, my party came from both corners of north-west and -east New Jersey. Between all of their various locations, all of my men were able to find a Sarno that was extremely local to them! Two of the five guys did need alterations (just arm length) when they came in, but Carol took care of them immediately, and they were back and perfect the next day! Carol was extremely kind and accommodating. She truly worked her butt off to make our day perfect. Lastly, the prices were much more affordable than the Men's Warehouse located in the same town. Go to these people! Especially if you prefer a family-oriented, small business environment over a large impersonal corporation. read more

Tuxedo By Sarno - Sarno's are great! - Formal Wear Near Me - Succasunna, New Jersey

Carol was very nice when leaving a message advertising her location... Upon arrival she did not even acknowledge us but when she finally did, 15 minutes later, she was rude, sarcastic, and condescending.. when a man from a different bridal party came in to complain about his suit she suggested that he call the bride and have the whole party change their outfit if he wasn't happy with the way it fit him... I will never return to this place... If it wasn't for a lack of time I would have never given her my business to begin with read more

Carol and her team ensured a great tuxedo rental for both our son's Junior and Senior prom. We are repeat customers for a reason, and that's because of their personal service. The store's line of tuxedos has a broader array of tuxedos than any other mainstream tuxedo rental store in the area. Traditional plus trendy styles are available. The measurements were carefully taken, and the right tuxedo was delivered. Then, the team goes the extra mile to make sure the finished tuxedo is up to your standards before you leave the store. All accessories are also reviewed to assure no questions. And the final product always looked like the tuxedo depicted in the selection booklet that they provided in the store upon arrival. Overall, I would recommend Tuxedos By Sarno to anyone for any event that you may have to rent a tuxedo. read more

I wish I could give zero stars. Carol was completely rude and abrasive. Every single time one of the guys said something didn't fit she would blame us for calling in the measurements instead of offering to fix it. Paying $185 for a tux rental and receiving zero customer would not be acceptable anywhere else except in New Jersey from Carol. Carol complained about fixing the one guys pants because she doesn't have a sewing machine and would have to see by hand. Isn't that your job to ensure everything fits? I guess not. So instead of sewing his pants she glued them! Haha what a joke. She doesn't deserve to have a job. She kept telling the groom that I thought my pants didn't fit, as if it was my first day wearing pants and I don't know how they're supposed to fit. I would highly recommend to steer clear of this place and more specifically Carol. She's just awful. read more

I have been fitted for many suits and tuxedos in my life both as rentals and for purchase. The fit that was provided here is one of the best fits I've ever had! A good fit makes all the difference and this is where to get that fit! read more

I had an excellent experience here. The shop actually opened 5 minutes early, which I super appreciated. Carol was very friendly and did a fantastic job fitting me. My suit came in the next day and it fit perfect the first time. I've used JOS Banks for suits, and mens wear house and had the worst fitted suits ever. The owner helped me the second time and was a prefect gentleman. I will buy my suits from here from now on, or rent one when need be. I felt great when I got dressed and left for the wedding! read more

My Son was getting married in Connecticut and I had to rent 2 suits, unfortunately this store was the only place near me that had the kind of suit my son wanted. The gentleman that helped us when we first went was very pleasant and he measured my husband and nephew. When we went back to pick up the suits Carol (the new manager) was there to help us. She was RUDE AND DISREPECTFUL, she certainly has no Customer Service training. My nephews suit was fitted wrong, the shirt to big and so was the jacket. When I questioned her she told me the guy who originally measured my nephew wrote it down wrong, that was one of many lies. she lied to us at least 4-5 times. I told her she did not have to be rude and yell at me in front of the other customers (it was prom season so the store was packed) she told me it was a hectic day (never apologized). I was then told by Carol that my nephew's suit had to be delivered to Connecticut on Friday to my son's house. Needless to say the suit never came until Saturday at Noon, The wedding was Saturday at 2:00. Very close timing. Carol also said I would get a percentage taken off for all the trouble but that never came. She told me she never said it (another lie). I would NOT recommend this place to anyone. I would give this a ZERO for Customer Service and Carol. read more

My sons have rented tuxedos 6 times over the past 3 years from Sarno, and each experience was consistently positive. Their customer service is friendly, knowledgeable and was helpful in guiding my boys with their selections. My guys don't necessarily enjoy shopping or dressing up, so being able to give a thumbs up to Sarno says something! read more