I went on April 17 at 12:37pm. I walked in no one spoke to me. Two second later two women walk in…read moreand they spoke to them I walked out. Customer service is at all time low.

Just walked around inside the store for 30 mins trying to find shoes for my fiance. Not one person…read moretried to help me. Several employees saw me going down the same aisle multiple times. Never even said hello when I walked in. I had pictures of specific items on my phone and could only find one of them. I would've bought two pairs of shoes. Instead I sat one item down and walked out.

Hands down, the best place to buy kicks. Prices are, I believe, lower than retail. There are also…read moresome discontinued kicks for cheap! I swear this is the best place I've seen. As a sneakerhead, I've discovered heaven. Dope colorways for cheap prices. Yup, they are legit if ever you are wondering. You may see the shoes you love on Foot Locker and Champs and Finish Line for retail but when you visit FootAction, they may even be below retail. Visit this sneaker store before buying ANYWHERE because I swear, you'd miss a great opportunity here. Be quick, some of them are limited, too. 10/10 would buy kicks again here.

This review is purely about customer service as I did not actually end up purchasing any shoes. I…read morecame in looking for a new pair of ruining shoes. I have flat feet, so it's important to get the right pair fitted. I walked in and was immediately greeted by Chris. He asked what I was looking for and when I mentioned overpronation he knew exactly what I was talking about. I've been to other shoe stores where they have no clue about pronation, but Chris was knowledgeable about what someone like me would need. Unlike many salespeople, he didn't try to push the newest and most expensive pair on me. He offered me a pair of new Adidas ClimateCools based on what j was looking for. They were nice, but were a bit too tight near the front so I passed. He then suggested I go to Foot Locker for a pair of Asics that I was actually looking for. He could've easily done the hard sell, but instead he put the customer first and provided the sort of advice that most salespeople refuse if it costs then a sale. I may not have bought a pair today, but I will definitely be coming back in the future.

I will never understand how this location stays in business. Whoever decides the inventory should…read morebe fired immediately. They have a million choices ...of weird , odd , not trendy shoes ... every time I go in this dump I always leave disappointed. The selection is comical and bizarre.

I like this place. its clean and has a lot of sneakers. I after reading previous reviews I can…read moreagree to some of them...I never see any customer service people while I shop, and if I do they don't ask if I need help. thats ok with me I like my space but if you need an assistant to shop this place is not for you. the selection for sneakers is great but any other shoe not much. this is because it has such a large variety. if your shopping for a red shoe for example you will not be happy here. the have a lot.of neutrals and not alot of variety of one style.or type of shoe. if you go in with the $30 coupons they mail you you can find a shoe. they have good ones. in all the mid range brands like skechers, addidas Clark's etc...

This particular rack room has really bad service. I got two pairs of shoes for their BOGO special…read more(buy one get one half off). I decided that I didn't like a pair and asked to exchange them for another (equally priced) pair. The manager trainee was really rude and tried to charge me the orignal price of the shoe. I explained to him that I got the BOGO deal and shouldn't have to pay the regular price. He was clearly annoyed but adjusted the price. They didn't have the shoe I wanted so he said that I could order it and they would have it shipped. When I received the shoes in the mail, they were a size 9 in men's when I requested a women's 7. Fast forward 2 weeks. I brought the shoes back and asked to exchange them. He was still visably annoyed. They still didn't have the size I needed in stock so he said that they would order it again. Fingers crossed for getting the right size! They're BOGO deal is pretty cool, so two stars for that. 0 stars for the service.

From the owner: Rack Room Shoes has been the trusted footwear retailer of choice for more than 95 years by…read moreconsistently offering quality shoes for men, women and children at value prices. With a wide variety of nationally recognized brands and an assortment of exclusive brands in athletic, comfort, dress and casual, every member of the family will find the shoes they love at the value they need.

Went here (September 2025) for new shoes for my 11-year-old…read more Service on the floor was really nice when we approached them. However, they never welcomed us or asked if we needed help. The young lady at the counter was nice, but didn't give me any information about the coupon on the app when she asked if I would be using it. Lol. Hey, Nike Factory Store - Lubbock, y'all need to work on more than just bare minimum communication. Clean store. Fairly large for a factory store too. I like shopping in this area of Lubbock, Texas because it's low-key and parking is usually easy.

Great store. Have been to numerous Nike outlet stores in my travels. This one by far is one of…read morethe best I have visited. Great inventory, friendly staff and very clean and organized location.

Full disclosure, I took boots here about 15 years ago to get a half-sole put on. At the time, the…read moreworkmanship was acceptable, but the customer service was pretty poor. Last week, I took a pair of boots in again to get the same thing done. A miscommunication led to them removing half of a good sole to put on the rubber half-sole. The workmanship was far better this time, but not what I had asked for. I took them back the next day and addressed the issue. They made it right. You can't ask more than that. I left a second pair with them to have a new heel cap installed. They have earned my business.

I have had boots resoled here at least 10 times. One pair of boots have been worn out and redone 3…read moreor 4 times. The boots are always ready when they say they will be and they always look brand new when I get them back. Always a reasonable turn around time and a fair price.