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    Sparklight

    Sparklight

    1.8
    (73 reviews)

    A lightning strike behind our house took out the internet modem. A call to Sparklight in Sherman…read morestarted the process of getting us up and going again. Eric M. came out the following morning, ran a test, set up the new modem and had everything working in 15-20 minutes. It was a painless process and Eric made it as easy as can be! Thank you Eric!

    Horrible service 5 years we have been putting up with buffering and pixelating. Kenny Walker the…read moreRegional Manager has been aware and has chosen no action. I now have filed a complaint with the FCC it turns out during original installation 5 years ago the named modem and router the same name thus causing device's to be confused when trying to log into mesh router. Sparklight has been horrible to deal with. You would think being in a regional manager position you would at the very least answer emails and customers concerns. We paid appropriately $300 month for 5 years for shoddy service all this is documented I told Sparklight I would absolve them of any future for a 3 month credit they are afraid to respond and set a precedent as they know we are not the only customer that's being treated unfairly. I won't give up until the FCC makes it rulings Kenny.walker@sparklight.com Kenneth.walker@sparklight.com please use these emails for all your unsatisfactory service customer complaints and all technical issues. Or you can escalate at www.fcc.gov. The only way we have any power against them is to stand together as one

    TV Cable of Grayson County - isps - Updated July 2026

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