I've had Sparklight for a while and have always been really happy with the service, but I was…read morepaying around $300 a month. I spoke with Cathy in Business Development, and she took the time to actually go through my account and see what she could do for me. She got my bill down to around $140 a month--with no changes to my service!! Same great internet, HUGE savings. I honestly couldn't believe it. Cathy was so helpful, easy to work with, and actually looked for what made the most sense for my business instead of trying to sell me something I didn't need. I definitely recommend reaching out to her!

Horrible service 5 years we have been putting up with buffering and pixelating. Kenny Walker the…read moreRegional Manager has been aware and has chosen no action. I now have filed a complaint with the FCC it turns out during original installation 5 years ago the named modem and router the same name thus causing device's to be confused when trying to log into mesh router. Sparklight has been horrible to deal with. You would think being in a regional manager position you would at the very least answer emails and customers concerns. We paid appropriately $300 month for 5 years for shoddy service all this is documented I told Sparklight I would absolve them of any future for a 3 month credit they are afraid to respond and set a precedent as they know we are not the only customer that's being treated unfairly. I won't give up until the FCC makes it rulings Kenny.walker@sparklight.com Kenneth.walker@sparklight.com please use these emails for all your unsatisfactory service customer complaints and all technical issues. Or you can escalate at www.fcc.gov. The only way we have any power against them is to stand together as one

They did a great job, Very thoughtful in trying to…read morekeep the mess cleaned up, Showing me how to operate the sound system % Karen Salyer

During the KTEN outage in Sherman on DISH, we opted to get an on the air antenna. We were quoted a…read moreprice from Cavender but after they left, we still couldn't get KTEN. We called them back and they tried a couple of different antennas finally getting some reception. We were told by the owner that if we wanted it better, we'd have to give them more money and if we didn't like their service they'd come pull down their equipment. He said that antenna installation wasn't their main business and they were only doing this for their DISH customers which we weren't. We still have so-so reception from KTEN because their installers aimed the antenna into a neighboring tree. I will have to fix this myself just like I should have installed my own antenna. Don't deal with these rip-off artists.

They were awesome. We had really bad luck in the past with another provider at our old house and…read morethis company put us at complete ease. They took the time to really learn about what we wanted to accomplish with our internet service and TV needs. They gave us options and no pressure through the entire process. When they completed the install we couldn't even tell they had been in our house for a couple of hours and everything looked like what you would expect from a professional. We definitely will use them again and refer them to our our friends and family.

From the owner: Kelstar takes great pride in our ability to consistently earn the highest marks of satisfaction on…read morecompletion of work provided. With infrastructure, manpower, and top-notch leadership, Kelstar can take on even the most challenging of tasks for any provider. We help connect you to the latest in technology to provide solutions for your future, whether you are looking for Satellite TV, Cable, Internet and Security Home Automations Products. We represent brands like DIRECTV, Viasat, Vivint, HughesNet & also provide Business Class Phone solutions. As a leading smart home technology provider, vivint offers home security, energy management, home automation, local cloud storage, and high-speed Internet solutions. Our team is trained to install, service and maintain this state-of-the-art I.O.T. technology--helping you to create a more conscious and thoughtful home with a nest PRO. Call us today!

Great service and fair prices! No issues and helped resolve a problem that has nothing to do with…read moreantenna.

Good folks; imprecise results with antennas, but they do what they advertise. Recommended without…read morereservation.

This guy and his crew did the most excellent work I've ever experienced. They went over and beyond…read moreanything you could expect, They will help you every step of the way.

Fantastic service, Raul did the best and cleanest installation of 6 Unifi Protect G6 cameras as…read morewell as organizing our Networking closet. We went with him because he had a detailed plan and communicated exactly how he would run the wires so we knew what to expect. The end result speaks for itself. Would not hesitate to hire him for future projects!

Customer service is the worst. They came out to bury the fiber, I told them I wanted it 6 inches…read moredown so when I aerate my lawn the fiber line would not be damaged. They only we down maybe 2 inches. I called to have the bury it deeper and all I got was a run around. I told them that when I aerate and the fiber line is cut all the repairs are on them not me. Update Customer service called and had 3 techs out within an hour, they reburied the fiber line to the depth needed. It took a lot to get it done and thankfully they finally responded.

If you're considering switching to Fiber First, my advice is simple: wait (or better yet, don't)…read more The sales process was polished. Everything that followed was the exact opposite. We were promised faster speeds, a static IP, and a lower monthly bill. Since both my wife and I work from home, we specifically requested a Saturday installation to avoid interrupting our jobs.The installation never happened. The installer couldn't complete the work because of a conduit blockage. Two days later, a construction crew arrived, never knocked on the door, never explained what they were doing, trenched through my front yard, and cut my existing internet line while I was in a Zoom meeting with my employer and my wife was teaching a live online nationwide class to 1000+ people. Our internet went down instantly...and remained down for days. My wife then unexpectedly encountered a worker inside our fenced backyard because no one had informed us they needed access. He could not communicate with us in our preferred language. The crew left. No installation. No internet. A trench through my yard. Then the phone calls began. More than 20 calls later, the answers rarely changed: "It's been escalated." "Someone will call you." "A contractor will be there in 10-14 days." Those promises came and went. The salesperson told me to purchase a specific router before installation. The installer later told me it wouldn't work and had to loan me another router instead. As I write this review, the temporary cable is still laying across my yard. The one exception was Laura in customer service, who actually took ownership of the situation. Without her, I honestly don't know if we'd even have internet today. What frustrates me most isn't that mistakes were made. It's that fixing those mistakes became my responsibility. Every meaningful update required another phone call from me. Every promised deadline passed. Multiple appointments set only for them to "no call, no show". Every step forward seemed to require the customer to push the process along. There was no meaningful apology, no service credit, no discounts, and no acknowledgment of the disruption to our jobs, our property, or our time. A company should be judged not by how aggressively it sells its service, but by how it responds when things go wrong. Based on my experience, I cannot recommend Fiber First.

AT&T is awful. I had AT&T for several years, but in recent years, they could not keep my Internet…read moreworking. They would schedule a time for a tech to appear, then not show up. Most annoying, AT&T's so-called "Virtual Assistant" schedules stuff and dialogs with customers, but it's an outright liar. I waited for a tech one day during the 8 - 12 window Virtual Assistant gave me. Virtual Assistant kept texting me "we're late but we're on the way" for over FOUR HOURS. When it was obvious the tech did not show up, I texted "When are you coming?" Virtual Assistant answered, "We can help you with that." The next day, Virtual Assistant texted "Your repair is complete." I replied, "I don't believe you." Virtual Assistant replied (again) "We can help you with that." Total incompetence. I switched to Spectrum. After I terminated AT&T, they emailed me a "How did we do?" inquiry. I answered it, and a couple of weeks later I received the same inquiry. AT&T's downfall is its stupid automated communications. The nice thing about Spectrum is that they have live people there to answer the phone and their answers are helpful.

Scam ! When I moved into my apt they recommended AT&T so the tech can out and installed a router…read more Now 11 months later I call to disconnect because moving out of state. They want to charge me $150 for something I have NO control over. They want the modem returned which I would be glad to do but NOT a possible and according to then I am NOT to remove it and my landlord says it will not be removed. I ask who is going to pay for damages if my landlord charges me. So eighter way I am getting charged for something I can't control. They refused to have their tech come out and remove since he should have never attached to the wall in the first place according to AT&T. I have included pictures and their policy?

I hav been a satisfied customer of Verizon FiOS since I'd the best value in Television in Denton,…read morewith tons of news, sports, and movies to select from; Take my advice and get FiOS, the gold standard in Home TV. Cheers, Mark C. Fearing, Ph.D.

Do not use this service no matter what you do. I have the service for about a year before they…read moreraise the price about 20%. The first time I called to discuss the price they told me they couldn't do anything about it because I was getting better service how I don't know because nothing changed from day so then I called the cancel when I called to cancel they mysteriously offered to put it back to the price that it was but by this time I had already called to get a different service so I stuck to my guns then they charged me a $50 cancellation fee just to return my equipment. This company is crooked and we'll take your money anyway they possibly can do not use them no matter what you do you're in Dallas you have lots of choices.

Worst company I have ever been associated with. This is the third time I have had to use their…read moreservice because they are the only option in my area. The internet service is crap and cuts out all the time. The online account system cuts out on a regular basis so that you can not pay your bill. The customer service is horrible. The amount of time that I have spent on the phone with them trying to work out the smallest problems with them is absolutely ridiculous. When I heard they were going out of business a few years ago I was elated! Unfortunately they somehow were able to recover. One of these days they will be put out of their misery though. Its inevitable.

I never really had problems with Charter, save but a late payment or two (which of course is…read moretotally my fault anyways). But after moving to Chicago and having to deal with Comcast, I yearn for the care-free cable days I had with Charter in Denton. And during the couple of times I had to visit this customer service center the employees were all very nice and took their time with each customer so that there were no unresolved issues - yet I remembered I didnt even have to stand in line that long. Be grateful to Charter. Comcast will ruin your life.