Excellent service, help and advice from Shemsa!…read more Had problems with my and my wife's phone. Within minutes she diagnosed the problems. Fixed the problems. And when I asked for a better plan to suit our needs, she was able explain the services available. Shemsa was a life saver! I would recommend coming to this Verizon store for your needs. They worked out better than the Verizon tech support I received yesterday.

If i could give a negative I would. If you do business with…read moreverizon make sure it's a verizon store and not victra. The customer service is non existent. They won't allow returns and the corporate number and email is unresponsive. If you call a victra store it goes to an off shore call center, which claims they will have the store call back. I have never gotten a call back.

We recently moved to Wellington and have only two providers, TDS and CenturyLink. Having already…read morehad CenturyLink and knowing how crappy they are, we gave TDS a try. Turns out they're not much better. The most annoying part is the lack of customer service. These photos are what was left after our installation. The cord was just left hanging out of the box, even though there's a conduit that was installed from the box to our house (new build), and the cover wasn't secured. There are at least four other homes connected to the box and all we'd have to do to mess with their internet is lift up the cover. I've contacted them three times about it, no one has showed up yet. Their equipment is also crap. They gave us a 1 GB modem (we have 300 Mbps service). Our internet was going in and out constantly, and not wanting to deal with their horrible service agents I figured I'd try and put in my old 176 Mbps max modem to see what happened. Internet works fine now even though it's about half the speed. The only thing positive I can say about TDS is it goes out less than CenturyLink did, which was all the time.

Avoid TDS at all costs. EVERYONE at TDS is incompetent, from the Techs who install to the customer…read moreservice department, billing department, and even supervisors. Every employee has a far different answer from the previous one and then each employee simply states, "I don't know why the other employee would say that!" But then further messes up your account. If you want to avoid a headache, avoid TDS. Not one employee here knows what they are doing. -and all I had was internet, which apparently is too much for them to handle.

Seems they only have one person working there and no one responds to tickets for support except to…read moreclear them without helping

Awful. I mail my bill in every month and they apparently throw it away or never open their mail…read more They do a horrible job of filtering spam, including fake invoices supposedly from them, which is why I don't pay on line. Calling or emailing customer service is useless- they never respond!

Had issues with Porting a phone number, Roberto was amazing at figuring out the issue and…read morecorrecting it after multiple other on the phone could not. Courteous, knowledgeable service, thanks.

After waiting patiently over double the time they told me upon check-in, the person waiting on me…read morewas COLD, unempathetic and extremely curt to me. He did not want to try to help me at all. I had a good experience there previously, but that person was not working when I was in. I walked out and did not spend a dime there. And I will not again.

Jeff was very professional, responsive, assessed our needs and was easy to work with. The morning…read moreof service, he gave us an eta and showed up as promised. He was fast, efficient, taught us how to use the mount that we purchased in advance, and used sturdy/quality equipment to mount the TV. I couldn't believe how fast this was completed from start to finish. Thanks Jeff!

We were in a huge bind when another service failed to show up to dismount our TV when we moved out…read moreof our apartment. Jeff saved the day! He did a great job with both the dismount and then mounting it at our new place. Highly recommend!!