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    TW Electric

    5.0 (4 reviews)
    Open 7:00 am - 5:00 pm

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    30 minutes

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    2 years ago

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    4 years ago

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    Ask the Community - TW Electric

    Hobrecht Lighting - Modern chandeliers at Hobrecht Lighting-Design-Decor 18,000ft showroom in Sacramento.

    Hobrecht Lighting

    (77 reviews)

    $$$

    We've purchased here multiple times. Incredible selection of so many gorgeous fans and lighting,…read moreoptions range from reasonably affordable to very high end. We've have purchased 4 fans and lights. All are gorgeous. When we had one that didn't work upon install, we had no issue returning it and ordering a replacement. Karen has helped us every time ... she's great. Everyone else we've talked to there whether over the phone or in person is top notch, friendly, and all about great service. It's rare to find places like Hobrecht's that has been around for decades and still does business the old fashioned way.

    We were referred to Hobrecht by our contractor, but unfortunately our experience has been very…read moredisappointing. After purchasing lights for our home, we were unhappy with how they looked and immediately reached out to our salesperson, Renata. The receipt clearly states that opened items can be returned with a 30% restocking fee. I told Renata I was fine with paying that fee, but she refused to process the return. On top of these issues, one of the lights we received arrived damaged. When I reached out to Renata to report this, her response was: "unfortunately the company prioritizes new orders coming in and your damaged order could take weeks to replace." When I explained my frustration that a broken item was not being treated as a priority and is a NEW order, she replied: "what's the rush to have this replaced so soon?" It's broken and I paid for it. This is a shocking way to treat a customer--minimizing the problem and dismissing the need for timely resolution. It's another clear example of the lack of professionalism and disregard for customer satisfaction at this company. At the same time, we had a separate order for ceiling fans. Given how poorly the lights situation was handled, we decided to cancel the fans before they shipped. Once again, Renata told us cancellation was not possible. When I escalated the matter to the manager, Anthony, he was unaware of the initial issue with the lights and did not offer any solution for that situation or the ceiling fans order. Instead, he told us we would need to pay $200 shipping to his store in order to avoid being charged the full amount for the fans--fans we never received. We later found the exact same fans at Lowe's for a much lower price. This company's approach to returns and cancellations feels misleading and unprofessional. They do not honor the policies stated on their own receipts, and communication between staff and management is poor. I strongly recommend thinking twice before making a large purchase here, as they are unwilling to work with customers on reasonable solutions.

    Grounded Electric - Panel change replacing the riser

    Grounded Electric

    (192 reviews)

    We had our recessed lights upgraded to led and they were excellent. They finished the job much…read morefaster than I expected (even with the extra work added + my miscounting), they gave a great price, and kept everything tidy by covering all our stuff from the debris. Couldn't be happier with the work and friendly, professional service.

    Grounded Electric returned today to install three additional outdoor cameras, and once again their…read moreservice was exceptional. They arrived right on time, quickly identified the ideal placement for each camera, and got straight to work. My wife happened to be on a business call when the team arrived and throughout the entire installation. The crew was incredibly quiet, respectful, and mindful of the situation, entering and exiting the house with essentially zero disruption. Working with Tim, Chelsea, and the entire Grounded Electric team has always been smooth and stress‑free. They genuinely listen to your needs, offer thoughtful options when appropriate, and consistently deliver high‑quality results. Their professionalism and attention to detail make them a standout choice for any electrical or security project. And for anyone who might be skeptical of all these five‑star reviews: I get it. But these folks truly earn every single one. They are as honest, straightforward, and professional as it gets. Tim is approachable, never pushy, and never tries to sell you something you don't need. Tim and Chelsea simply aren't those kinds of people. They're the rare company that really does have it all -- skill, integrity, and customer care. We're lucky to have them in our community. After more than three years of working with them, they have never once let me down.

    TW Electric - electricians - Updated May 2026

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