Paid for expedited shipping and had to email them to find our where the paint was. Made it out like…read morethey were doing me a favour shipping it late, overnight. Terrible customer service and communication ended up delaying my project. Use Modern Masters metalic paint instead.

Do NOT buy from this company! I have already wasted $600 on suede paint color matched in BM…read more'Classic burgandy' that was a COMPLETELY different color than the classic burgandy trim paint I got directly from BM. It is PINK, NOT red!! Turns out they have 2 different shades of the same color in their deck and didnt tell me. I expected it to be a deep red like the color I see online. I paid extra to 2day ship a sample of my trim paint to color match like the manager asked me to do so I can get the right color sent to me and they sent me a bill for the new color matched paint! This is mind blowing to me! Take some responsibility. I should not be the one who has to pay for even more paint, this is not my fault!! This has been the WORST experience. They obviously dont care about their customers at all. I won't be buying more paint and I guess Ill just be out $600...not like afford to be but I refuse to be the one who is paying for THEIR mistake!

Since moving to Cap Hill last month, I've visited this store various times for help with different…read morerepairs around my new apartment and every time the employees are incredibly kind and knowledgeable. When I was struggling to mount a shelf, I got advice from one of the employees who was super friendly and explained to me exactly how to screw in the L brackets I was struggling with. He walked me over to the aisle and showed me exactly which screws would and wouldn't work for my project and explained to me how the screws would interact with different wall materials. Most recently I dropped by just before they closed to pick up drywall paste and a pallette knife. Despite me walking in ten minutes before they were supposed to shut, they didn't make me feel rushed at all and helped me find what I was looking for. I always prefer supporting a local business and I love having a neighbourhood hardware supply store I can count on with employees who feel kinda like family.

Pacific Supply is a real neighborhood hardware treasure on the Capitol Hill. The employees are…read morealways well-informed, welcoming, and truly helpful people, the sort of service that you will not receive in the mega stores. They stock an unexpectedly good range of goods considering it is a local store, not very high prices, and even a senior discount. The parking is not that bad, however, the 30-minute load zone in front can help. Any small project or hardware, we are a dependable and community-oriented store.

I love this little hardware store!…read more They are always helpful and have great service! They have a good variety and I end up here at least one every home improvement project for a last minute part.

This place was so great! Free parking outside. It's an Ace Hardware store. I needed paint and…read moreprimer and had to grab samples. The two cashiers were very helpful. Great store!

Really appreciate the customer service here. I've called ahead to ask them to make paint samples…read morethat will be ready when I arrive and they've been willing to do this. I've called with questions regarding what type of paint should be purchased for different situations and they always answer thoroughly. Everyone who currently works at the store has been really friendly!

The main guy there is a complete misogynist. When I mentioned having called three Sherwin Williams…read moreand finally being directed to go to that store for the product I need, he chuckled and said "Oh I'm sorry, was it a woman you spoke to?" He then spent the whole time trying to talk down to me and being anything but helpful. He was so focused on intentionally talking to me in a little pet voice and pointing out that I had "misspoken" on a technical issue instead of just making an effort to help me get the product I need. The funny thing is I called him out on the fact that he was giving me false information. For example, he claimed that the "poly" in polyurethane means "clear" (it is actually short for "polymer") and that I had therefore misspoken by asking for a polyurethane enamel in a certain color. I pointed out to him that there are plenty of polyurethane paints on the market that have colors. He was like "yeah I just mean in Sherwin land." This is also false, look on the Sherwin Williams website for Polane T, a black polyurethane paint! This guy is a complete moron. He should be fired. Like all misogynists, they are idiots who don't know what they are talking about. Frustrated, I said I just wanted them to put the color tint of the numbers and letters I gave them in a polyurethane paint on the shelf and without knowing the details of what I was doing, said it would not work for what I was doing and that paint is only used by "little old ladies" in their houses. I told him to just do it anyway. He went and mixed the paint and the other guy rung me out, not quite such an in-your-face misogynist but totally unfriendly and clearly not on board with the fact that I would dare to call out his coworker. And lo and behold, the paint I bought actually ended up working perfectly.

They always have what I need and always have knowledgeable people working to help if I have a…read morequestion. I love the variety of things they have, and they always have a quick restock if the item you need is out of stock. Been going here for 15 years now and wouldn't change a thing!

Great, neighborhood hardware store. Packed with products. The staff is always friendly and helpful.read more

As a general contractor, I'm not a fan of any Dunn Lumber, but especially this one. No one ever…read moreanswers the phone. They're stock is never accurate. Drives me nuts. Dumb lumber is just a miniature Home Depot that charges double. And takes twice as long.

As always at Dunn lumber I was greeted immediately and was asked what I was looking for. No delay,…read moreno trying to find help. I described what I needed, they took me right to it and told me how to get to the loading area. They also loaded all my purchases cheerfully. it is always like this at Dunn Lumber.

Got a painting project? I've got two words of advice: Miller…read morePaint. Sure, you might save a few cents on a gallon of paint someplace else, but know what you'll be missing? Excellent customer service! Today was my third visit here in about 7 years, and it was such a good experience, I had to sit down and write these 5-star words as soon as I got home just now. The staff at Miller Paint in Ballard are all professional, pleasant, and patient. They're also completely prepped for Pandemic Painting; the store is immaculate and set up for distancing. Easy to read signage is displayed throughout. They had clean pens for me to sign the payment slip at check-out. I felt safe here. I came for two types of tinted paint and supplies for two different outdoor projects. The clerk had a real eye for color, and he was perfectly happy to spend time showing me lots of swatches so I could compare tints and tones for both. Sheen is also an important factor when buying paint. He took me over to a giant wall display so I could compare the difference between semi-gloss, eggshell, flat, and everything else in between. Yes, I rubbed my fingers all over the samples to compare. Nice touch! The clerk even looked up my last order from 2017 in the computer system so we could accurately compare colors. I didn't remember ever submitting my information, but I'm glad I did. Miller Paint is so high-tech! But he went 'above and beyond' by suggesting we tint the primer base so that the final coat would look better. He spread a sample on cardboard so I could see the color. Do you think the guys at Home Depot have the time for this level of individualized service? Dream on! I'm lucky that I live so close by Miller Paint in Ballard. But even if you aren't a neighbor, you should still make a special trip out here to get what you need. I know they have other locations, but the happy people at the Ballard store make all the difference. Celebrate with paint! Miller Paint.

Very helpful staff. Jared took the time to make sure I got the right stain and finish for my…read morefathers 75th bday gift. Highly recommend.