I have been a long time patron of this establishment and have seen them grow week by week. I love…read morethe products they offer. This visit, the customer service was deplorable. (Same woman others are complaining about) As soon as I enter, I was accosted and told I could NOT be in there with my micro-tea cup yorkie, which was contained in a satchel. No explanation was given, i did not see any signs posted. I was sternly pointed towards the door and told to give her my credit card and someone would bring my water bottles out to me. Beyond RUDE! I am not a member, but if I was I'm sure that would've made a difference in her treatment of me. Everyone else has been fabulous, including the new owner, Susan's daughter. I have found a different Water Tree location where I am assured I will not be discriminated against.

I actually live in the area of this location and have passed by several times. after doing my own…read moreresearch on Alkaline Water and the true benefits, I decided to try this place out. WHEWWWWWWWWW Hunty! Let me tell you this, I LOVE THIS WATER! I drink water every day and ask anyone who knows me personally, they will tell you just that! I can even taste the difference and feel in my body. I will be purchasing the shower head soon because the reviews on that alone is a HUGE benefit for radiance skin! I bought 2 full gallons and gave one to my BFF The best decision I ever made annnnnnnndddd you can refill the gallon for $1 due to the fact you already purchased a gallon from them!

Part of Primo Brands, the absolute worst company on earth to deal with. They will push your…read moredelivery (for weeks) with no update or explanation. I was awaiting a much needed delivery today only to discover it was marked as "skipped". No one else delivers glass 5 gallon bottles so this bs monopoly company is literally the only option.

I should have trusted the 1 star average rating on here, but I tried it out because I wanted 5 Gal…read morebottles of alkaline water delivered for my dispenser. It started fine, got the delivery and the first month discount as expected. The second delivery, they just decided not to do it. no notification, no nothing. I just checked online and the website only said "next delivery Dec 02" which is a week after it was supposed to be delivered. The second problem is that the sign up process clearly says "free delivery" but then on the scheduled Dec 2 delivery, there is a $13.99 delivery charge. Huh, wait, how? Now that I look closer there is a pop up button that says, get this: "your delivery costs may vary depending on if there is a truck in your area". REALLY? So randomly, I might get charged $14 delivery or it might be free like you indicated when I signed up? It also says to choose a different date, but doesn't tell me what dates are free vs $14 delivery. Support has no phone number to call. Initial web support is only an AI bot that gives super generic answers. If you ask the bot to talk to a representative, you'll get one, who barely knows anything about what's happening and offer several incorrect solutions to the problem as if they don't really understand what I'm saying. Emails say you'll get a response in a few days. Gee thanks. No thanks. The 1 star reviews are generous. I'd give them zero stars if I could. Canceled my subscription and I'll look for someone, anyone, else that can deliver 5 Gal bottles of water to my area. ReadyRefresh is not ready for prime time.

Big shout out to this group and in particular, Nick and Jordan! Best pool company that I have…read moreevery worked with. Knowledgeable, caring, thorough, fast and efficient! ! I will not use anyone else! Keep up the excellent work !

Awesome job from Nick Devon and Tom They are the bomb…read more Had cleaners filters you name it they have always come through

I am Office Manager at a software company and we use FilterFresh for all of our beverage needs at…read morethe office. We currently rent a counter top water cooler and a Flavia coffee machine. I have been working with them for almost 2 years, and they were our beverage supplier before I came onto the company. The customer service has always been above average, my only complaint being slight delays in response to emails and phone calls. The online coffee ordering system is fast and efficient, so that's always been nice. All was well until a few weeks ago when I called them to report that our water cooler was no longer cooling, and soon after was dispensing brown water. FilerFresh looked up our account and said that we do not have a water cooler rented through them. They say that if we did, we'd be charged $23 a month as a rental fee. I asked the facilities manager at our corporate office to do some research and located an FilterFresh installation sheet showing the serial number of our water cooler machine. The company still accepts no responsibility for this machine. I even had Kelly, the office manager, call me and simply say "We have never had this brand of water coolers and the serial number doesn't match our database" and then expected it to be over. I have gone back and forth with them asking for their documentation proving that we are in fact incorrect and they have no documentation on record. So this means we've had one of their water coolers that has not been serviced, no filters replaced, and we are not being billed for it. This is their mistake, not ours. We may be moving offices later this year and will be shopping for a new beverage provider for sure!!

Our pool was recently re-plastered, and our pool tech said we would have to brush it every day so…read morehe said for me to go get a nylon brush and since this location was close to home, I stopped in here on my way back. I asked the employee behind the counter where the brushes were located, and he pointed me to the front wall. I walked over and was a bit overwhelmed by the wide selection of brushes. The guy was pleasant enough, but he was not proactive in helping me until I asked for his assistance. Other than the lackadaisical attitude from the staff member it was an okay experience here.

Great service! I went in for a free water test and they suggested all the right things and now my…read morepool looks awesome!