Un-Fu*king real how bad customer service is when there is no competition. I called to request an…read moreexplanation regarding back to back billing increases and had guy with a deep drawl slowly man-splaining the same line that repeatedly ignored my billing question of back-back increases. His frustration and mine (I repeated his under his breath "oh my God" exasperation) saying "oh my God is right" and he denied it saying "I didn't say anything" when I heard it clear as day. I requested a different agent as we weren't getting anywhere (I've trained bricks like this) and he put me on hold, then popped on to assure me he was still there. I began some work while on hold and a recording came on at 3:27pm stating the office was closed (I can understand drivers being off at 3:30, but support staff clocking out that early, when people are still at work?) and to call back during business hours. An option to leave a message was played, but the system hung up before a message could be left. Why am I not surprised? So for wasting 27 minutes I got zero answers, but an endless loop of discussion with the Townie (Waterboy) and a holding period that timed out on me. I'd say it's "par for the course." If you expect to be disappointed, you'll always hit the mark. The drivers are awesome, pickup is always on time. Customer Support Sucks about as bad as humanly possible.

Waste Management has a very low review rating for good reason. I put my garbage container out…read moreacross the street directly across from my house with no other house to be confused with. They purposely skipped my garbage because it was not on my side of the street and would not come back.

Kennewick Pacific Steal. Big Block catalytic converter…read more$45 rip off . I know they Sold it for $200. Recommend you take them to a different part of Washington. Its called Dry shitties for a good reason

From the owner: Pacific Steel & Recycling offers steel and recycling services. Pacific Steel has over 46 branch…read moreoffices in Washington, Nevada, Idaho, Utah, Wyoming, South Dakota, North Dakota, Colorado, Montana, and Alberta, Canada. Each branch is uniquely committed to its own community's well-being because we live and work there.

Poor communication, unfortunately. They were the first to connect and inquire about the service…read moreneeded, but they dropped the ball- never even responded with a quote once all information and pictures were sent. I wish them luck going forward.

Supposed to show up at 7am today for clean up. No call no show. Tried calling and phone number has…read morebeen disconnected. Tried calling from my work line and they answered so sounds like possibly blocked my number. Do not recommend if you actually want work done.

These guys went above and beyond to meet our needs! I would highly recommend them. I know we will…read morebe using them again for our home remodel we are doing!

From the owner: We will provide you with dumpsters to fill up with junk. At the scheduled time, we will pick up all…read moreyour junk right from your doorstep. The entire service is as simple as that. We take great pride in our services and we care diligently about our clients. Give us a call today and let us solve all of your waste disposal needs! We work great with roofers, painters, remodeling contractors, and of course Home owners that want to clean their garage.

It's been a good company for several months but now that I'm trying to have four garbage cans…read morepicked up because I've completed my yard project there's a problem. I've called seven times in the last week and they won't pick up the four cans. The address is on court and close to road 100. I've called seven times and the cans continue to sit on the street for a week. I'm going to call the City of Pasco and complain and bill Basin Disposal for storage of the extra garbage cans on my property. Since I'm a CBC business professor I'll track down the CEO and ask them to come to CBC business class to explain how this is good service. I don't know how many more weeks the garbage cans will be out on the road.

driver left can in neighbors yard and on side. drove right by can. neighbor goes around picking up…read moretrash on roads that is left. litter along highway is trash coming out of truck as it barrels down. sure can tell new management does not care. Driver in neighborhood goes 25 feet to next can but squeals brakes

Excellent Customer Service! The shredder came to our…read morelocation and did an amazing job. He emptied our boxes into the bin, then returned and stacked them all neatly for us to put in storage. We appreciate his consideration and service minded attitude. Thank you again for taking care of us today!

From the owner: CI Information Management offers a full range of solutions to accommodate your information disposal…read moreneeds. We are a business division of Columbia Ability Alliance, a nonprofit organization committed to supporting and empowering individuals with disabilities and other challenges, in order to help them achieve personal success and community engagement. We provide incredible value to our customers by partnering with them to facilitate their current records disposal program.

Very disappointed in the lack of integrity shown by this business. I took in red brass, they paid…read moreme for yellow. When I questioned them, the employee lied to me about the process. Unfortunate that they're the only metal salvage outfit around.

As far as I can tell they have the best prices around the Benton county or Tri-Cities area because…read morethey have their stuff together. What I mean by that is they don't have any major piles of inventory still left over which means they'll have to drop the prices like other scrap yards around the Tri-Cities area. Every time I go there their piles are down which means they are steadily shipping metals out and their prices stay up. I've been to all the scrap yards around here and everybody else is going down on prices because apparently they don't know how to get rid of their inventory but yet Mayflower seems to keep their yard nice and clean and ready for people to bring in their stock