As far as what is being sold here I would give 5 stars because I love Kohl's. Three stars is a…read morereflection of the customer service. I was staying one night in Flagstaff on a drive from California to Tennessee. I needed pants as the ones I had ripped the night before. We went to Kohl's shortly after they opened and needed to make it a quick stop before we drove 8+ hours to our next stop. Upon entering the store I found the women's department easy enough but at first could only find the section for Levi jeans. In the Levi's area I found a pair of Lauren Conrad pants but couldn't find the area where those came from. I love the Lauren Conrad collection so it is where I wanted my pants from. After wandering the women's section with no luck I had to venture pretty far across the store before I finally found an associate. She pointed me to the right section. I picked out two pants to try on and within two or three minutes I was ready to go. I went towards the check out counter. The women who had guided me to the Lauren Conrad section told me to line up and the one associate on the register would assist me when she was done with another guest. My husband commented to me that the guest she was helping had been trying to make a return the entire time we had been there. At this point at least 10 minutes. While we waited the cashier eventually had to call for a supervisor or manager to complete the return. Again, we were told keep standing in line and the one cashier will help us when she's done. At this point we have encountered two other employees but neither one jumped on a register to help us leave quicker and give us a better experience by prioritizing our time over go backs and whatever else they were doing. Finally, it's our turn at the register. It turns out one of the pairs of pants I picked out didn't have a tag. The cashier was kind enough to ask if we were in a rush and I said that yes, we were since we had a very long drive ahead of us. She said she would have to call someone for help with the pants. Had we been helped by another associate when we first got in line waiting for the price tag assistance would have been fine. But, due to how long we had to wait because they insisted on keeping one person on the register we had to then pass on the second pair of pants and leave. I hope in the future they can consider prioritizing guests over other duties.

The manager, Karen, is the rudest , worst person I've ever dealt with in service . I canceled my…read moreKohl's card I had since 2003. Kohl's overall is terrible now as they manipulate you into opening a visa credit card and cancel your kohls card . Karen charged over to the register and deleted all my discounts because I wouldn't open that credit card account . I left 300 dollars worth of clothes on the counter because I refused to use my own credit card which would yield none of my discounts . They're pulling a racket !

If you somehow forget your ski gear, snow boots, or anything warm it, don't stress because downtown…read moreFlagstaff would have stores so you can stock up before heading out. I didn't even realize they carried such a wide variety of Patagonia, which was such a fun surprise because we're huge fans. It's one of our go-to brands for working out and staying warm, so seeing all the options in one place felt dangerous in the best way. We popped into the store and it was bright, spacious, and packed with people probably because there was a sale going on. The back of the store is where all the sale and clearance goodies are hiding, so obviously that's where we gravitated. There's something so satisfying about finding a cozy staple at a discount. The sales associates were super sweet and kept checking in to see if we needed anything without being pushy. Dressing rooms are a little limited, so you might have to wait, but bonus points: there are chairs if your husband or boyfriend needs a designated waiting area while you shop.

I have always loved Mountain Sports and try to stop in when I'm visiting. Today instead of a new…read morepiece of clothing I found this beautiful silver jewelry by Jay McCormick. Siera was so helpful and personable and was showing me a ring he designed especially for her. I chose a piece that I'll wear with my gold band. Love it!

The store manager (Will) was very helpful and respectful. Nice guy. Shook my hand when I walked in,…read moreand shook it when I walked out. That seems rare nowadays

I went into Buckle to try out their jeans. It's tough being 5'0 with thick thighs & a booty...i'm…read morejust built different. Cheyenne was so patient with me & picked out so many different options. Cheyenne also gave me honest feedback on how each style fit my body type. I ended up walking out with three pairs of jeans that fit me perfectly! Thanks so much!

My kids received some Vans slip-on shoes from my mother-in-law for Christmas and the shoes were a…read morebit tight. We went in to exchange them for bigger sizes at the Vans store in the Flagstaff Mall, but as we looked around the kids found other shoes they liked. Austin was the gentleman helping us and he was amazing. He was very patient and understanding as we proceeded to try on a plethora of different styles and sizes. He was able to find exactly what the kids wanted and even honored the deal the shoes were initially purchased with. I was very impressed with how kind, courteous, and professional Austin was with our whole family. Thank you Vans, and a special thank you to Austin!

I was tasked by my wife to find the kids some shoes for a family photo shoot. I scoured the mall…read moreand I was running low on options. I passed by the Vans store and my kids said "how about this place?" We walking in and were immediately greeted by an employee and we went strait to work on some try ons. The kids loved the shoes and to my surprise they had every size we needed in stock! I am always excited when I can find a pair of shoes for the kids that they will want to wear over and over. The employees were there for us the entire time. I was even able to find a nice fall shirt for myself and Bam just like that we had our list complete for our photo shoot. The employee behind the counter reminded me that there was a coupon that was still being honored and this little tip saved me $25. I would have never remembered if they hadn't reminded me. Overall great experience and I will 100% be back soon.

Old navy is always one of my favorite places to go because of their good fitting jeans! This store…read moreseems clean, with a decent selection of items. The clearance racks were so cluttered though, and hard to reach the top rack. I didn't photograph this area, as there were people there and I didn't want to be disrespectful photographing them. There seems to be a good selection of slipper/shoe sizes, and clothing sizes in all categories. We weren't greeted this day, but they were very busy so I assume that's why. I will be back after the holidays.

Good place to pick up the basics for cheap - jeans, t-shirts, sweaters and the like. The clearance…read morerack is always packed to overflowing.

Came in here during spring break, late at night, right before closing- yea I know, sorry! We…read moreweren't well aware that it tends to get super cold in the afternoon, and what better brand to trust than Carhartt ! My family and I were able to get some very warm sweaters , that were highly suggested by the ladies there at a reasonable price. Everyone was so kind and honest, did i mention we signed up for loyalty points too? I loved the selection they had, I was just a little sad they didnt have much for kids or dogs. Maybe its an LA thing... but my dog wears carhartt and so does my young son. Maybe next time... Parking is so easy to get in and out of. Fitting rooms were kept clean and organized., will come back next time we are in Arizona for the winter.

Chioma was helpful and patient. Store is clean, stocked, with very nice employees. Thanks!read more

Walked in on Friday night and was not greeted or welcomed in. Yeah there were some decent items on…read morethe racks, but not priced any better than going to Ross or Marshall's. Might as well buy new at those prices. Also, was rushed out of the store at 8:00pm sharp that they were closed and was told to either "hurry up and buy or come back tomorrow at 10". Seems like the 2 women in store need a Customer Service/Sales 101 class. A customer in the store with a potential sale is better than letting customer leave and ask to return another day. Overall poor experience. Recommend shopping elsewhere.

I find unique stuff here and always for a great deal ! I usually spend a few hrs in the store…read moreeveryone is so kind and helpful!

Sore is closing Jan 28, got a beautiful tan hat for $16, nice brand. All the clothing is half or…read morethe clearance is additional 70% off. A lot of various sizes left in hoodies, shirts, pants, jeans, leggings. It's worth a stop in!

Selections and service were amazing. Very helpful staff even on a busy day. Would definitely…read morerecommend this location.