This is the most wonderful store. Great for gifts and cards! They have some of everything! I…read morelove this place. The staff is so helpful!

If no stars were allowed, that's exactly what would be given. I don't always subscribe to the…read moresaying "the customer is always right" as I know this can be subjective and some customers abuse this to their advantage. In this situation, and PLEASE trust the reviews, the customers are right. I have never came across a manager with such lack of professionalism, lack of tact, lack of self-awareness, and lack of customer service. I received an arrangement that looked nothing like the arrangement that was ordered. The manager, Asha or Aisha, delivered the arrangement. She spoke to me in a frustrated/unprofessional tone as she could not easily find the address. I was away from the house and informed I would not return for about an hour or so but asked her to leave it on the porch and would have my sister pick it up. Yes the white chocolate was a bit out of place because of it being outside but that has nothing to do with the way the arrangement was put together. It looked sloppy and poorly designed. Nothing like the picture. When the manager was contacted (by the sender), she was rude and said she did a great job with the arrangement and said it was my fault if it looked bad because I asked her to leave it on the porch. She made no attempt to rectify the situation. Just kept being rude and passing blame. This was a very expensive arrangement and it is very unfortunate. Calling corporate was absolutely useless as they leave it up to the local store to make it right. This lady is delusional in her abilities in putting a decent arrangement together and her customer service skills are non-existent. In her mind, the customer is a POS who will always be wrong. Please stay away from this place. Believe the reviews!

Seriously? I put in the order on a Tuesday for Friday delivery. No delivery Friday. Called…read moreSaturday, they said it was out for delivery. No delivery Saturday. Called Sunday, they were closed. THIS is what received on MONDAY!

Visited here today needing blanks for craft projects. They had a decent selection of blanks for…read morecrafting such as koozies, shirts, cups, and a large vinyl selection. Pricing was decent on some items and a little high on others. They do have a rewards program where you can earn free items based on your spending. I'm sure I'll return!

I love coming here. Jessica is very helpful and she fun to talk to! You can't beat their prices!read more

I did an online purchase, i tried to pick up and store manager was angry at me because one of her…read morestaff looked for it and she's wondering why its not in the bin acting like its my fault, i asked her can she refund it and just shrugs me off to leave and says to refund it online I was nothing but nice merely asking her for information what to do cause my card already was charged and she was angry cause she said they havent taken my money, i showed her my card was already charged I brought facts and receipts, why is the manager angry at a customer who is already charged money?

Worst experience at any store in conroe, TX since I've lived here. Whoever is in charge of hiring…read moreat this store needs to reevaluate their choices because one bad apple slipped through the cracks at this store. I Needed a shirt for my daughters school event and came by five below as it is close to where I live. As I was browsing through shirts looking for the right shade of blue, I overhear Five BELOW employee walk to an area I had just walked away from. The employee was a young lady maybe 18 or 19 who was on her cell phone talking to another party on speakerphone and very loudly said she couldn't stand when people move clothes and don't fold them and return them to their proper place. It was very obvious she was making this comment in regards to me as I was the only person in the area who was looking at the clothes she was refolding and she was holding the only shirt I touched in her hands as she made the comment to the person she was talking to on the phone. Now I was highly confused as I had only touched one shirt and I semi folded it and put it back. While it wasn't the best folding I can't admit, but I definitely did not just throw the shirt carelessly and I only looked at one shirt. However, once her comments on the call continued, I was very surprised and displeased by the behavior of an employee. It was obvious she was having a bad day and took out her frustration by complaining about customers while on a personal phone call and the situation escalated when I chose to comment on her attitude and rude comments to my partner. She confronted me asking if I wanted to "do something about it", indicating she wanted to have a physical altercation. I hope management does something about this, and fast because this is unacceptable, completely unprofessional and honestly disappointing to have happen in a nicer part of town.

It's a cost effective way to buy giftsFive below has the best customer service & the options are…read moreendless when it comes to toys and candy and other things. The store is clean and staff is helpful and returns are easy! I love the balloons Too. Thank you

I go to Five Below once a week for my girls... it's part of their weekly reward system. I rarely…read morefrequent this location and I'll NEVER go back. To the little girl working the store right now, 6/22 at 11:30am........ work on a little better discretion. To stop what you're doing 40 feet away, and come to stand 2 feet away from me to watch every item i scan is absolute overkill. I don't even care if this wasn't about race... for ANY customer that is a completely uncomfortable experience. Also honey, I'm a Doctor... I also had a pretty big and very real ring on my finger... drove away in a brand new Audi.... And make six figures. I don't need to steal from Five Below. Manager, train your people better. In the meantime, we'll stick with the Willis location moving forward. Lesson learned smh