We had been loyal customers of Camillo's for many years, but unfortunately we've noticed a…read moresignificant decline in both service and craftsmanship since the change in ownership. In the past, we trusted them with several pieces of jewelry, but more recently we've had items returned to us damaged. The most recent experience was especially disappointing. We brought in pieces that had previously been repaired there because the repairs had failed and stones had fallen out. Instead of standing behind the work, the current owner attempted to charge us for the stones that had fallen out and that we had provided for resetting. To make matters worse, he questioned whether the stones were even purchased from their store and suggested they may have come from somewhere else. This was surprising and frustrating, considering we've used Camillo's exclusively for years. It really highlighted a disconnect with the customer relationship we thought we had built over time. After years of loyalty, we've decided it's time to find a jeweler who values long-term customers and stands behind their work. Unfortunately, we will not be returning to Camillo's.

I called many fine jewerly places trying to get someone to fix my pearl ring, a lot of business…read moredon't do repairs with rings that have pearls When Camillo's answered they told me to bring the piece right in so they can take a look at it. They were so amazing fixed my ring right away and looks good as new! There was a couple pieces in silver and gold that were so pretty and dainty and a couple statement pieces, I will definitely be returning to purchase a thoughtful gift for a family member.

doesn't turn jobs on time on the watches like states he does. Trouble job that's all I can say…read moreabout his work

I cannot attest to his skill as a watch repair shop but as a proprietor with a shop with the goal…read moreof supporting customers, not so good. Between my grandfather and I, we had six watches needing repair. Did my research and wanted to support small business. Found this shop. Called to ensure he would be open if the current pandemic situation. Answers the phone with simply "hello". Is this the Watchmaker Specialist?", I ask. "Yes." I then asked if he would be open the next day to drop by with the watches for repair. "No problem. I will be here" he responds. "Excellent. See you tomorrow." Today (the next day), I picked up my 89-year old grandfather to drive 25 miles to his shop. Arrive to the office building, then had to had to show my driver's license to a security guard. It has to be shown to a video camera where they take a picture of your license. Was not crazy about that given identity fraud. But had to do it to gain access to the building. Made our way up to the 7th floor, found the suite, only to find the office locked. Sign on door says call the number. So I do this and again, simply "hello". I let him know we were standing at the front door. "Who's this?", he asks. "A customer" i replied. "Oh, I am not there. I went to get some dinner. Can you wait 30 or 45 minutes?"........ So he wanted my grandfather and I to simply hang out and wait for him. Not very good customer service especially after I called beforehand to verify it was good to come down at that time. Which it was. But he left us in the lurch. We went someplace else. Was not a goid customer service experience.

The owner is honest and main jeweler she can look at your piece of jewelry and let you know what's…read moredamaged, cost, stones needed, sizing and time lines she will get it fixed. Her son is also working there and very nice and helpful. They also purchase gold here as well from you if needed.

They are kind & efficient! Very knowledgeable in watch repair. Extremely fair pricing. Go see…read morethem for all your jewelry needs!

Robichau's has resized several pieces of jewelry for me seamlessly, service is always prompt and…read moreprofessional

I dropped three pieces of jewelry for appraisal and was told they would be ready the following…read moreWednesday. Stopped in Wednesday when driving home for lunch and checked and was told they would be ready by close of business. Went in near closing time and was told the appraisals were not done but promised they would be ready the next day. The next day I received a text around 4 pm saying the appraisals were done and ready to be picked up. Arrived and was told they were done but not there and they had no way to get them but would have them tomorrow. No apology just this was our system sending you a text. Customer service is not that hard - do what you say you will and if you can't explain why not and then certainly deliver on your promise.

I been a repeated customer and they have always provided good customer service. I've sold jewelry…read moreand they bought at a fair price. I've pawned and gotten loans.They have a few good things a good bang for the buck.I'll be back if need be.

Lazy staff ...... they think they know what they're talking about but they don't. I took in four…read moregold rings and they told me that they were all fake , yet I went to two other pawnshops and they told me they were all real and I end up selling them at a different place . Then I took in my Jordan 6's and instead of them trying to tell me that they were fake they just told me they didn't know how to tell if they were real and I took them to the other store down the street and they told me that they told them that they were fake , which they weren't and the other store authenticated them . Overall just bad customer service and lazy workers . I feel that they should do more research before they try to come at a customer with information that they don't know about. Won't be doing business here anymore

My husband and I have been going to Thomas Markle Jewelers since 2024, when we purchased my Tudor…read more1926 as my wedding watch. Since then, I've added my Tudor Black Bay 58 in 2025, and my husband recently got his Rolex Explorer II Polar in 2026. We honestly stop in frequently just to look at watches, and every visit they make us feel genuinely welcome. They have a great selection, and it's become a place we actually enjoy spending time, not just shopping. Bethany has been incredible through it all. She's knowledgeable, patient, and never makes anything feel rushed or like a sales pitch, just thoughtful guidance from someone who truly loves what she does. It's become our go to spot for meaningful pieces, and we couldn't recommend them more.

I had a wonderful experience buying a watch and jewelry at Thomas Markle Jewelers in The Woodlands…read more Shai Gaines has been absolutely awesome to deal with from start to finish. She's upbeat, knowledgeable, and makes every interaction feel personal and pressure-free. Shai handled everything smoothly and with genuine enthusiasm, making the process truly enjoyable. The store has a beautiful showroom with an impressive selection of watches and jewelry. The entire Woodlands team is top-notch and clearly knows their products inside and out. They delivered perfect pieces with excellent, professional service. If you're shopping for watches or jewelry in the Houston area, I highly recommend Thomas Markle Jewelers and specifically asking for Shai. She's been great, and I'll definitely be back! Thank you, Shai and the whole Thomas Markle team!

I've gone in several times to this store and it is always a top tier experience. The staff made me…read morefeel comfortable in a setting that is usually uncomfortable and truly went the extra mile to meet my needs. From repairing my rolex to finding the perfect pieces for my special person, they take great care of me during the experience and even after the sale is already made. I recommend going to them for all your jewelry and watch needs. I have never had a jeweler before, but now I do thanks to Elena and the rest of the staff there.

I recently took my wedding ring to Daniel & Co. because I noticed one of the smaller posts was…read morebroken. They told me all the posts were in need of being rebuilt. So I left it with them and picked it up two weeks later. A few days later I noticed my heart shaped large diamond was gone! This is a ring that I have worn for over 30 years! I took my ring back to Daniel and the manager said, oh you must have caught it on a piece of clothing and bent the post! On a piece of clothing, are you kidding me! I said I'm sure it was the work that y'all did that caused the diamond to fall out. He said, sorry there's nothing we can do! I will NEVER go back to Daniel! They do pathetic work!!

I reached out to find a qualified watch- clock service person in the Houston area . We live in…read moreRichwood ,Texas that being 1 hr away from Houston it was very difficult to find a qualified person who would travel this far. You see I have 6 antique clocks. Very old like me, but by the grace of God I found HP Krops. He drove all the way from North West Houston and serviced all of my clocks. Not only is he well trained in his profession he is a great man. Through this time he and I have developed a great friendship. All of my antique clocks are very special to me . HP took his time and service each one of them. Thank HP for what you do so well and our newfound friendship. If you are looking for a great watch, clock repair man I highly recommend HP Krops . Thanks HP for taking good care of my 6 extended family.

I had my Seiko repaired and it now runs spot on. I highly recommend.read more