I really like the movers for this company. They are fast and thorough. They get the job done without a lot of chit chat. I appreciate how careful they were with the furniture and I thought they were very polite. Thank you gentlemen for a job well done. read more

Extremely disappointed in the moving experience and customer service. My belongings sustained approximately $3,000 in damage which I attempted to report several days after my move. I have been ignored by their claims department after three months of calling and asking for help. I've been promised calls back time and time again and never got one. Today when I called again, I was finally told my claim was denied because too much time has passed. I'm not sure why I wasn't notified that it had been reviewed. I was offered a good-faith payment of $300, which is unfortunately just a fraction of what I spent replacing my damaged items. The movers were unprofessional the day of as well -- they charged me incorrectly, stood around texting half the time to drag out the clock, and then asked me if I use recreational drugs. I hate to be that person writing a nasty review, but I am extremely disappointed with their service all around and I hope this helps keep others from having the same experience that I did. My one-bedroom move went over budget, damaged family heirlooms and caused me to have to replace my entire bed and mattress... and the company's customer service chose to ignore me and hope I went away instead of helping me resolve this. Last time I moved before this I used American Eagle Moving for a much more difficult move and they were fantastic. Their guys were quick, professional, and did not cause any property damage. If you're reading this, I recommend getting a quote from them instead! read more

I hired them for a hour $150. Too move a refrigerator, pantry, and a dresser them were done super fast and with out any issues. Jeffery and Kavon we very professional and quick will hire again read more

Move that should have taken 3 hours took 6. They moved one single box at a time. No dollies were used. They texted on their cells, took calls from their girlfriends, and leaned on the truck more than they moved my stuff. Literally could not have gone slower if they tried. They destroyed a bench, my dryer, and a tv. Nothing was done. The company sent out a second crew for one hour to help. 2 trainees and a guy with a broken arm who couldn't lift. So... No extra help and they spent more time talking than helping. It's a sham. When I complained, was told they did the job properly. They even said I must have been happy because I tipped the movers. I tip my servers even if the food is bad,and I tip the movers no matter what. It's what you should do. Avoid this moving company at all costs. Unless money is no object and you don't care if your stuff arrives in the same condition as when it left. They were rude in every aspect and if it weren't for the fact that I had to get my stuff moved that day I would have fired them on the spot. Unfortunately once they are there and your stuff is on the truck, you can't do anything. read more

Experience was terrible the only good thing about them is they show up on time. They took 4 and 1/2 hours getting evrything we needed out of the house. An hour and a half on the refregerator alone, which they broke by the way. They alos didnt cover my mattress and it was raining, after asking me if i wanted to and extra 8 dollars for the covers. When we finally get everything out, on our was to our new house we followed them and they ran a red light . We get to the new house and they sat in the truck for 15 minutes befor they began to offload anything. Get everything into the new house and we find out they broke an entertainment center, 2 bed post, and a couch. 8 hours and 800 dollars waisted i would not recommend them to anyone who wants help relocating. So to recap: Punctual Matress Wet Refrigerator broken Book shelf broken Bed post broken Had to to pay GE $110 to rewire it. read more

See all

It actually cost me $1,000 to have these guys move my bedroom set 20 minutes across town. There was quite a bit of damage done to the furniture and walls and one window, which they repaired. I'm still reeling from what they charged me for this experience. No, I would not hire them again. read more

I have used many movers in my days. The online and telephone service is terrific. They are professional, quick and streamlined. Well oiled machine here folks. They immediately send out email confirmation and show up on time. Their movers are dress professionally, courteous and quick and not slow walking. You never think about being charged hourly because they are moving such a fast pace and carefully. I am using them again next week just to move heavier things around the home, because I felt lazy. They have a one hour minimum that starts when they begin travel. Billed in 15 minute increment's. For a few hundred bucks I save my back and know their team will get the job done right and professionally! Worth every penny. I have never been happier with a moving service. Honestly I have never been overly happy with any until now. Great Job 2MT! read more

overpriced!!! they do not unpack! after they tell u they pack, move, unpack! i called and asked and was told yea they will unpack yet they did not. then was told i could order them again to unpack!! after already paying 2,200 bux!!! then my ice maker n keurig both no longer work bc one of the packers packed open sugar with them!!! so the sugar got in the motors, even have a video that i sent to them with no reply at all!!! STAY AWAY!! read more

If you want to waste 30 minutes on the phone describing the details of what you have to move and never receive a call back hours after you called then this is the moving company for you! Waste of my time. ***** Gave primary contact and secondary contact information. Was told I would be called back in a few minutes with available moving times. I was never called back. This happened today (04/30) and I'm lucky I didn't wait around and decided to move myself. Based off these other reviews, seems as if it was better off that I moved myself read more

Do yourself a favor and choose another mover! The great "reviews" they have are because they pressure customers into reviewing while the movers are still there...the same movers who drag out the clock for billing and damage belongings. Additionally, their customer service is nice/nasty. They tell you they're going to look into your issues, damages, and claims, only to then, again, drag out the clock until the point where you're no longer able to file a claim. If anything, the experience with this company is at least consistent in how horrible it was at all level. read more

So many reasons for one star. I'll start at the beginning. I was recently quoted an estimated price based on our move across town. I was told it may be smarter to rent two trucks as they should finish around 12-1pm. In reality, the trucks did not finish until 4pm - so we were charged $800 more than I was told to expect over the phone. I would not have chosen two trucks if I had known the extra cost would be so high. Secondly, there were several items damaged during the move. My son's dresser was completely destroyed. The movers said absolutely nothing about the damage, but I found out within an hour of them leaving. There were also two large toy shelves in the playroom that are barely staying together. This was all caused by the movers picking up these heavy items by their tops instead of supporting the weight from below as well. I didn't bother mentioning the two shelves, but I expected to be paid for the dresser. In an email from Two Men and a Truck, I was told that their policy was to "compensate actual cash value for an item that is damaged if it is deeded a result of our services." The dresser cost $220. And it will cost the same amount to replace. I was told I would receive $120 because that is the price for the same dresser on ebay that is cracked and missing pieces. My dresser, however was barely two years old and in perfect condition before the move. In short - they do not care about taking care of your furniture. They didn't protect our floors. And their customer service is pathetic. We will never recommend Two Men and a Truck to anyone. Save your money and look somewhere else. read more

See all

way too expensive for small jobs. not using them any more. they used to be quick and would get the job done. but done with them...

I had Two Men and a Truck move me from my 4 BR, 3 Bath home in October of 2021. Some of the things that were to be included on the truck were left behind. My things were moved into a locked storage unit as I watched. About four months later I went to my storage unit to remove a TV. Sadly, I could not find anything that matched. TV, no electrical cord! Headboards, no footboard! My chinaware still has not been located!I found one of my TVs just thrown into a box with no remote, electrical cord or legs in the box. I could not find anything that made sense with the way they packed and stored my things. I called the manager as soon as I discovered this, and it took him three days to return my phone call even with repeated phone calls. (Once, I called and the receptionist told me that all of them were on the floors or other lines taking care of claims and complaints. No surprise here!!!!) When I finally did speak to a manager quite frankly he was very rude. I spent over $3200 to have my furniture packed irrationally and thrown in a storage unit as if I were playing some sort of sick game of hide-go-seek with them. On the phone I asked the manager to purchase the TV stand, cable cord, and remote for my TV because they were not in the box with the TV. He says to me that's the way it's supposed to be boxed to prevent scratching the TV. (I paid them to pack my appliances and all related items to keep from scratching them, and they did not do that) I wonder how Samsung and all other TV brands have figured out packaging TVs in boxes along with remotes, TV cords and legs without a scratch. That shouldn't be too hard if you are a professional!! Anyone heard of bubble wrap! I have had to repurchase things that I have in storage all because they did a horrible job packing and storing my things. So, if you want a ridiculously overpriced company that is very careless about the packing, moving, and storage of your furniture, rude management, and difficulty finding your things then this is the moving company for you. As for me I will definitely never use them again!! read more

David E replying to your reply. Uour movers lied about the pepper spray I found the pepper spray device and the safety from the factory was still attached, meaning it had never been fired. The guys saw the device as a way to get out of doing the move. When I showed them what needed moving they were obviously not happy with the job. The moving company I used moved everything in 1 hour 15 minutes and didn't box ANYTHING. when I checked other moving companies none of them cared if anything was boxed. But you don't have to take my word for your poor service, just look at all your 1 star reviews you used to be a good company but now you're terrible. If those 2 movers worked for me they would be fired immediately cause as a manager I didn't allow employees to lie to me. read more

Worst moving experience of my life. The staff was unprofessional, unprepared, and ended up just dumping all of my belongings outside of my house. I was informed the employees would have the tools to take apart a simple bed - which they did not - so after yelling profanities at my furniture for over 45 minutes they let me know the didn't have the correct tools. I then went to the closest hardware store to get the correct tools and while I was gone the employees did not move ANYTHING into the truck. This led to an extra hour being added to my final bill. When I reached out to management they would not return calls or emails. If you are looking for a company to not take care of your furniture, be profane, and then not finish the job. They are probably who you want to call - otherwise - don't bother. Worst moving company in Birmingham. read more

They did move things but broke items and won't take responsibility. There are also less expensive companies in the Birmingham area that better. read more

It's with a heavy heart that I write this review, because my family and I have used Two Men and a Truck before without incident, but I feel like their behavior during a PANDEMIC was unacceptable and reckless. My mother is a 66 year old woman, who has pre-existing conditions and has not yet been vaccinated. She has been quarantined and does not take unnecessary risks. Last week, she booked Two Men and a Truck for a 10 hour job. She booked 4 men and two trucks. At first, they sent a team of 3 young guys...they're not sending fully grown adults. One of the Boys had literally JUST had surgery on his wrist the day before and was supposed to be off work, so really they sent just two men and a supervisor. From the very beginning, the workers refused to wear masks despite my mom asking them to OVER TEN TIMES, consistently throughout the day. They said they needed to use their teeth to cut the packing tape so we provided numerous pairs of scissors. At one point, more guys arrived to help but left after being asked to put on their masks and disrespectfully refusing. Not only did they refuse and leave, but they were very rude to my mom (I stepped out to grab more boxes and wasn't there to defend her). We then called the manager . Apparently, Two Men and a Truck does not and will not require their workers to wear masks in other people's homes IN A PANDEMIC. Needless to say, the job took three hours longer than expected. Now, 3 days later, my mom has symptoms and is unwell. I DO NOT RECOMMEND BOOKING THEM IF YOU CARE ABOUT YOUR HEALTH AND SAFETY! BECAUSE THEY DO NOT CARE! Do not let them move your elderly/immuno compromised loved ones! read more

I had no one to help move my heavy furniture and have used Two Men And A Truck in the past in a different city. Jacob and Alex helped me move (I made 4-5 trips in my car the day before with valuables and small items that I wanted to move myself). They moved all the furniture. They overquoted, so I ended up paying less! I'd also like to mention they moved everything in the rain and everything was wrapped/a bunch of prep work was done before they even attempted to move stuff. Overall, very happy with everything and would totally recommend them! P.S they had to move down tight indoor stairs, slippery outdoor stairs, and back up more outdoor stairs read more

They should be named 2 infants and a truck! The entire experience was awful! The movers where not physically equipped to move furniture. They moved like snails! One worker dropped a file cabinet on his foot and had to be replaced! They went to the wrong address! The claims Department was rude and unapologetic! They were so inexperienced that they could not pack a 3 bedroom house in a more than adequate truck! Which resulted in half of my furniture being left behind! The claims department was a nightmare as well!. read more

Two men and a truck we use to move my daughter out from her two-story apartment to a storage unit and they estimated the cost to be around $250 but We were billed $600...keep in mind they charge extra on Saturdays also a hidden fee is they charge from the time they leave their office to the location and back so they sandbag an extra $150 just for drive time. I think as long as your expectations are that it's gonna be almost 3 times what you were quoted the work was definitely good they did a good job physically but moving is already expensive read more

In July 2015, I hired and paid Two Men and a Truck (TMAAT) to move me from Birmingham to Huntsville. The two young men who did the work, Harper & Stanley, were professional, friendly and hardworking. When preparing to move my less-than-three-year old, 42 inch TV, Stanley inadvertently pulled the cord out of the back of the TV unit instead of unplugging it from the socket in the wall. As a result, when the TV arrived In Huntsville it would not power on. A Damage Report was filed with the company on 7/28/15. Nick, a manager, called me on 7/28 or 7/29 to apologize for the problem and assure me they would take care of it. Then I heard nothing from his office for the next 4-5 days. When I followed up with Nick in writing he stated he was having difficulty locating a repair shop that would come to my Huntsville home. He then asked me to take the TV to one of two repair shops. I told him it was TMAAT's responsibility to get the TV to a repairman- not mine - AND it was too heavy for me to carry anyway. The TV was finally picked up on Friday, 8/7 (after more calls from me). I don't know where it was taken or when it will be returned. I haven't heard anything else since that time. I gave TMAAT two weeks to fix a problem they created. They dropped the ball. To be honest, I don't think they care. read more

Outstanding value! The team that came out was top notch, Ted, John and LJ were corteous, efficient and wasted no time even though it is a per hour service. Highly recommend this service to any who need something moved, like a safe up to a household. PHENOMENAL! read more

Moved a large hot tub/spa from one home to another. The size and weight of a hot tub like this can be challenging. These guys did an amazing job in record time. Carrying it down steps, up hills and crossing lawns was handled like experts. Plan to use them again when i need to move large and complex items. All the guys were friendly and professional. Well done. read more

We had such a great experience with Two Men and a Truck today! My husband and I moved 90 miles away and were stressed about the whole process, but De'Errius and Curtis were efficient, nice, and very professional. We are so glad we went with this company! I don't know if you can request movers, but I highly highly recommend!! read more

Katie was very helpful and responsive in scheduling my packing and move. On packing day, three guys came out and did a good job packing. The next morning the same three guys came for the move and were on time. After some loading of the truck, one of the movers started vomiting a lot. The other movers gave him a Gatorade and he said he couldn't taste it, that it tasted like water. I felt sorry for this kid but he had touched everything in my house and had been in the truck with the two other guys, so the other movers requested a new crew to come finish. They were told that no one else was available. The sick kid told me that he had been vomiting before he went to work. I asked him if they had done any screening of any kind for COVID when he got to work, and he said no. Obviously the didn't because had he been asked if he was feeling ill he would have said yes. The two other movers confirmed that their company had not been doing any COVID screening whatsoever when the movers got to work. They said they used to do it, but had not done it in months. I talked to the manager, Nick, about the situation. I told him they should have been screening movers before they go to peoples houses and touch everything in their house. He told me that they do, obviously a lie. With only two movers they didn't have the time or energy to get everything. The company said they didn't didn't have another person they could send out to help. The remaining two workers were awesome and did the best they could, but now I am left with having to hire another moving company to finish the move. I asked Nick what they planned to do to disinfect my house since they had negligently let someone, who apparently have COVID, go work. He claimed that the kid had already had a COVID test after he left my house and that it was negative. Well, Nick had lied to me already once so I couldn't take his word for it. Also, the rapid test is not truly accurate anyway. Nick refused to offer to disinfect my house and refused to reduce my bill. The movers did what they could for me on the bill by marking down two hours of down time and saving me charges for two hours of the day long ordeal. But they had to take a lot of breaks because they were short handed. When arriving at my house for the pack and for the move they were not wearing masks or gloves. Once the kid became sick I insisted that we all wear masks from then and the two movers had masks and wore them the remainder of the day. This company falls abhorrently below acceptable standards for packing and moving, especially considering how much they charge. read more

If you want to be overcharged this is definitely the place to call. I hired 2 men and a truck to assist me with moving ACROSS the street. We had already moved everything in the house that could fit in our large SUV and we literally had 10 items that we needed them to move. They purposely send a guy that could barely lift the furniture. It took 3.5 hours and we were charged $450, this was after they stopped the time to call a manager to assist the final item because the guy couldn't carry it. Prior to calling the manager the first associate asked my husband to assist him with lifting the furniture and admitted to the both of us that there was NO WAY it should have taken as long as it did. This company is a rip-off and I wouldn't recommend it AT ALL. I am very dissatisfied. read more

Kyle and DJ moved our college boy from apartment to townhome. They did an excellent job! Worked at a rapid pace. They were careful with son's belongings and ensured no damage to walls or hardwoods. I would definitely recommend them and I would call them again for future moves. read more

I had always heard good things about this company but it seems they've changed, so I want to save someone else the trouble I've had. I moved In August from a 3br to a smaller 2br house. The 2 guys were on time & friendly but that's as far as it goes. The furniture was handled very roughly and many pieces are now loose, scratched & wobbly. Going into my new home was even worse, they paid no attention to where boxes were supposed to go & put extremely heavy boxes on light boxes making it extremely hard for me to move them & unpack. Also scratched newly done hardwood floors, walls & broke 1 window ( which they did repair). As I unpacked I realized that an antique leaded glass window that I specifically asked for a box for was missing, it's one of a kind and has a lot of sentimental value. After going back and for with this company they basically told me too bad, file a police report if I want. Will never recommend to anyone !! read more

The worst moving company around. Broke my lamp, put marks all over my walls, left sweat stains all over my oatmeal colored couch, didn't put things where I asked, ripped the velvet off my baby grand piano, but most of all, broke things that are irreplaceable. I will never use them again and I will tell anyone to use anybody other than two men and a truck. They have gone way down hill since we used them before in 2004. We will NEVER use them again. I would give negative stars if I could. read more

Used these folks back in April and had a really good experience with them. The movers were on time and professional. They took very good care of my furniture and made sure that nothing was scratched or damaged in any way. I recently went with a cheaper competitor to save some money and am now regretting that decision. I should have gone with Two Men and a Truck again and would have saved money in the long run and lots of aggravation. If you are looking for a move in the Birmingham area I would look into these folks for sure. read more

Experience couldn't have been better! From the time I called for information until when the truck pulled away after unloading, everyone was professional and kind. Alex and Dusty worked hard, were polite and couldn't have done better. I would highly recommend this company without hesitation. read more

Worst experience we have ever had. They grossly mis quoted our move. Movers were very nice, but management was awful and rude. They didn't stand behind their policies and were very un accommodating. The owner was extremely rude to my wife. We made a list as requested damages to furniture and our new property and they just ignored it and dared us to do something about it. There are several moving companies, don't choose this one. read more

Negligent! Two Men & A Truck moved me into my new house on May 27, 2015 Before the move was complete the guy in-charge of the move, Chandler went over the paperwork with me about 30 minutes before everything was completed He had me to check off on this checklist saying everything was complete and there wasn't any damages, which I did not have an opportunity to look at the furniture throughout the house at that point. I went to take a look in the master bedroom on the main level and I noticed there was a wide scratch on the armoire. When I saw the scratch, I immediately evaluated the other sides of the armoire. My findings there was a chunk of wood missing from the right side as well and an even larger chunk from the left side. Immediately I got Chandler to show him the damages (he was cleaning off the back of the truck). He came in and took a look and immediately said they did not do it. I expressed to him, well the last time I saw it, it wasn't damaged. He then expressed to me that it must have happened when it was stored, and I told him "you were on the crew that put it in storage" (I used Two Men & A Truck to move everything to storage which was over $2,200.00). After that he simply replied, "well, we didn't do it". On May 28, 2015, I called to speak with someone about the issue. I was told that Nicholas would be calling me back about the issue. Nicholas was very slow in returning my phone call. I had to call him continuously until finally they got him to the phone. He told me that he could come out the morning of June 7, 2015. He came out as he said on June 7, 2015, took a look at the damages and said he would get a company by the name of Cullman Furniture Repair to come out and repair the armoire. He said they would contact me before the week is out, if not they would give me a call no later than Wednesday, June 17, 2015. I did not hear from Cullman Furniture Repair until June 23, 2015. The young lady stated that she wanted to put me on their schedule. At this point I was extremely aggravated by the negligence and disregard by two men and a truck. When they found out on June 23, 2015 that I was going to take recourse, that's when they made contact with Cullman Furniture Repair. Not once was I asked how could they make it right. Not once did anyone apologize. He just "told me" they would send a furniture repair company out, which I was not pleased with. To complete this move from my old home to storage and from storage to my new home, I spent well over $3,000.00. This has been the worse experience I've ever had in my life! read more

We used them to empty out what was left in my storage locker I had to fill when I moved back here from Florida. They did a great job packing everything up without breaking anything (my dad's greatest fear) and then did an even better job unloading everything into our house, making sure things were placed where we wanted them. I am physically disabled, so heavy lifting is out of the question for me, and their attention to the small stuff really meant a lot. Great job! read more

Do not use this business, they don't care about your items. Items damaged and he tried to just say I'm sorry I broke that instead of doing a damage report. Inexperienced kids are moving your belongings. Horrible experience and even worst management. read more

I hired the company to move items from Birmingham to West Alabama, with a stop at a climate-controlled mini-storage in Tuscaloosa. I explained up front that all seven pieces of furniture to be moved were family antiques. Imagine my horror when six of the seven arrived damaged! Not to mention a marble tabletop simply disappeared along the way, and the movers were delayed in arriving by three hours to my home. I followed-up with the company, who promised to get me a response, but over a week later there is radio silence. read more

The worst moving experience I have ever had! Stay away from these guys - Beware. They intentionally run the clock longer so they can make more money and then when I said something about long it was taking they got an attitude. In previous times I have used another office of two men and truck or other places they would wrap everything in blankets but they didn't do much of that this time so my furniture now how way more scratches. I would have taken them all day if they would wrapped everything like they were supposed to. The reason I got 3 guys is so it would go faster, so much for that idea. It's sad there are only a few reviews because that just means there are a lot of people that aren't aware of how bad this office is. read more

I'm sad to say I have to echo the poor reviews that others have written based on their unfortunate experience. The drivers are supposed to call when they're on the way to the location. They did not. They just simply showed up. No big deal I suppose. I had done a good majority of the work already having packed things into boxes and making multiple runs in my car to my new house to expedite the process. What I didn't take I put into a nice pile in the garage. We walked through the house and I very clearly pointed out everything that needed to be taken. While initially there was some semblance of care being taken, that pretty quickly degenerated. Rather than carefully carry things or put them on carts and dollies, items were picked up by hand - which resulted in my desk being dented when one mover swung it into a beam in my garage. Boxes clearly marked "fragile" with irreplaceable art created by a family member were picked up and slung over a shoulder rather than carefully wheeled to the truck. Halfway through packing I again asked if they knew what needed to be taken and clearly pointed out all the things in the garage that needed to be loaded. Guess what? They left them behind. On arrival to my new house, things continued to spiral downward. They cracked an entry-way tile, they broke the side of my heavy wood armoire, then dented a doorjamb. They couldn't negotiate a doorway with my couch (which happens, I understand) but rather than stopping on the first try and reassessing for a new plan, they tried to force it 3 more times, scratching the wall, scraping paint and wood off the doorjamb which clearly is not also good for the back of a couch. I was asked where I wanted the large furniture items, but all the boxes were summarily dumped in the garage without inquiring where to put them - even though they were clearly marked and labelled. I was so disgusted at this point I just wanted them out. They then had the opportunity for redemption - I asked them to go back to the house to retrieve a bulky item that didn't fit the first time. Did they make things right and pick up the leftover items that they left? Nope. Just left them there. I paid for an extra hour so they could bring a tv and 2 rugs. In a huge truck. Are you kidding me?!?!? My hope is that they will refund me that last hour. It's pretty ridiculous. I'm glad other people had good experiences but mine was a disaster. We'll see what they do to make it right but as it stands my advice to the reader and to everyone else I work with at UAB is to USE SOMEONE ELSE!!!! read more

Stockman, Reed & Young were wonderful gentleman and hard workers! I was scheduled for an 8am on a Saturday. I received a call at 7:45am informing me they were pulling out of their warehouse (yay!) and they arrived at 8am on the dot. I moved from a condo with two flights of stairs and those boys did not stop. They handled my antique (and very heavy) furniture without a peep of complaining OR any damages. My 2BR move (from a 2 story condo) to a SF home 4 miles away was completed in 3.5 hours. The rate was less than other companies in the past with exceptional service. I will recommend Two Men and a Truck to family, friends, and clients. read more

I wish I could give them NO STARS!!! I would strongly suggest that you NEVER USE two men and a truck for your moving needs!!! While the guys that did our move did a fair job, although they did damage some items, their office people, especially their so called operations manager, Jerod Mccombs, are a whole different story! They are incompetent and unprofessional. Mccombs is rude to customers and not the least bit interested in correcting the company's mistakes or in customer satisfaction. Unfortunately many locations are franchised and the parent company apparently HAS LITTLE OR NO CONTROL over the franchise holders. When I could not get any satisfaction locally, I contacted the parent company to request assistance only to be told that from their past experience with this particular franchise, we could expect NO SATISFACTION! I really can't understand how they can have no control over their franchise holders, but that's basically what they indicated. I am specifically referring to the Birmingham, AL franchise, owned by Richard Mcbee, but since the parent company either does not screen the franchise applicants or has such a weak franchise agreement that they cannot insist on them upholding their company satisfaction promises and goals, I would suggest that all locations of two men and a truck be boycotted!!! I expect to be moving again in six to twelve months and I WILL NOT be calling two men and a truck for that move!!! They will not move you unless you pay their "estimated cost" IN FULL, UP FRONT! No honest business would request this!!! Never pay over half for any services to be rendered!!! After the move was completed, they gave us, in writing, the amount of refund they owed us, however, when the check came it was for $70.00 less than what they wrote IN THE CONTRACT!!! There was NO EXPLANATION as to why it was less than what they had given us in writing as the refund amount. Upon calling to find out when we would get the $70.00 they still owed us, they said they had made a computation error when giving the first number and we got the correct amount. No other explanation was given. Upon requesting to talk to the manager, some guy came on the phone and said "what do you want", did not identify himself and in the ensuing conversation was so rude and condescending to the point that I became so frustrated and angered that I hung up on him. After I had time to calm down I called back and requested his name from the woman who had assisted me previously and specifically told her I DID NOT WANT TO TALK TO HIM AGAIN, just wanted his name, but she turned the call over to him anyway. He was still rude and not interested in resolving the problem to MY SATISFACTION, which was to simply pay me the amount they originally said they owed me. Both the local franchise and the parent company try to hide behind so-called "Government regulated fees" that they have to pay. That of course has nothing to do with them paying IN FULL the total they said they would refund. Apparently they think that customers are so stupid that they will fall for the lame "blame it on a vague third party" trick. Maybe some do, but not me. I know a smoke screen when I see it! To sum it up, their business office and management is incompetent and rude. They do not uphold the parent company's mission and core standards. They have NO INTEREST in satisfying the customer in spite of the fact that the company website says: The mission of TWO MEN AND A TRUCK® is to continuously strive to exceed our customers' expectations in value and high standard of satisfaction. (THEY FAILED AT THIS ONE) Core purpose We strive to be a role model in our industry. This purpose is reflected in everything we do. (THEY ARE A ROLE MODEL.... OF HOW NOT TO TREAT CUSTOMERS!!!) And also supposedly upholds what they call the Grandma Rule: THE GRANDMA RULE® To treat everyone the way you would want your Grandma to be treated. This rule means we treat everyone the way you would want your grandmother to be treated - with care and respect. Alth All of our franchises are dedicated to every detail involved in a move. Through every step we keep THE GRANDMA RULE® in mind and treat your possessions as they were our own - or our Grandma's. (I HOPE THEY WOULD PAY THEIR GRANDMA THE MONEY THEY OWE HER, BUT MAYBE NOT!) Integrity To always conduct oneself with honesty and fairness They did not show anything even closely resembling ANY OF the above, even after having it pointed out to them that it's on the company website. The parent company apparently has no control or recourse with franchise holders who do not uphold their mission or core values. If they screw you, you're just out of luck except to tell everyone you know not to do business with them and post it on every review site you can!!! read more