They will raise your rate after 6 months. It's cheaper to…read morehave a building delivered and pay payments.

Storing here is a pleasant experience. Austin is keeping the property up and clean. I feel like…read morethis is an extension of home. I recommend storing here.

Our movers (Daniel and Jenkins) were awesome! Not only were they fast and professional, they…read morereassured my mom (who was nervous about moving) that all her stuff would be ok. ;) Everything went perfectly and we couldn't have asked for a better moving experience.

Soft Touch Review We…read morehired Soft Touch Moving in June 2025 to pack, move, and store our belongings in their "climate-controlled" facility for four months while our new home was being built. About 4 hours into the re-delivery of our belongings by their crew, we discovered that much of our furniture and personal property which had already brought into our new home appeared to be covered in mold. The contamination affected our brand-new home and required professional remediation. As a result, we were displaced and forced to live in a hotel for 50 nights while the issue was addressed. The owner, John Craft, acknowledged to us that our belongings had gotten wet and remained on their moving trucks for a period of time during the hot and humid month of June. Despite assurances from the company's insurance carrier, we have received very little communication or resolution. More than seven months later, we still do not have our belongings and have had to retain legal counsel to pursue claims against both Soft Touch Moving and the insurance company. This experience has been incredibly disruptive to our lives. Based on our experience, we would strongly caution others before trusting this company with their belongings.

The three kids who showed up to do our move were friendly and congenial. They wrapped absolutely…read moreeverything in padding. Which was both good and bad. Kept things from breaking, but also added hours onto the job and don't really seam necessary for quite a few objects. Overall, there were no major breakages and our stuff got moved. But this wouldn't be my first choice for movers.

We hired Move Indy to pack and load our moving trailer for a cross country move. It was a 3 bedroom…read morehouse with a full garage. We expected a professional crew who would take care of our items and pack them with precision and thoughtful placement. On the day, the crew showed up and worked very fast. They were working in multiple rooms at once and then loading the trailer. It took them the whole day to get it all done. They were very nice young men and we thought they did a good job... in the moment. Once the trailer arrived a week and a half later - we found out what really happened. We only have enough hanging clothes to fill 2 wardrobe boxes, yet we ended up with 15 of them... thats because their version of "packing" was just dumping everything into these big wardrobe boxes, no organization, no precision, just dumping everything. Of course we were paying for each box they used, and wouldn't you know it... the wardrobe boxes were the most expensive. Additionally, several of our furniture pieces are damaged including brand new chairs, both our new washer and dryer (they put a metal bed frame against them in the trailer that rubbed on it the entire time in transit) broken lamps, broken legs off tables, missing items, etc. I took photos of everything and sent them an email about it - I got a response that they would fix and/or replace the damaged and broken items. I then get another email a few days later that they were going to open an "internal investigation" and something about how they aren't responsible because their liability ends once they leave the job site. My items have been locked in a trailer of which I have the only key and somehow its not their fault, or they didn't cause the damage. I have emailed them at least 4 more times since then asking about the results of the "internal investigation", etc. and they have not responded. They will not respond back to me. We hired them based on reviews that they were the BEST in INDY!!! That is a absolute lie. I cannot speak to their small 1 bedroom across town moves - but DO NOT HIRE THEM FOR LARGE HOUSE PACKING AND LOADING! And to the Move Indy Rep who will undoubtedly respond to this review with some BS about "Thanks for the feedback..." - don't bother. You are only responding because I am calling you out publicly - shame on you! Do what you said you were going to do and repair/replace my broken items.

We hired J Lopez Moving for a cross-town move, and the team they sent did a great job job. Friendly…read moreand professional, and they got everything from Point A to Point B with no problems. The only issue was in the difference between the estimated cost and the final price - it was a significant amount. Even so, I wouldn't hesitate to hire them again.

The initial customer service was great. They sent 1 male and 1 female to move our house. We were…read morequoted $650 for 3 hours and they were to arrive at 10am. They showed up at 10:05am and took 2 breaks before 11:30am. My husband assisted with the move to speed them along and they unloaded everything at the new house at 12:55pm. They charged us an extra $100 dollars because they said that the 3 hour window counts for 30 minutes of travel, yet we still completed the entire move within 3 hours with my help and multiple breaks by them.

By far one of the most unprofessional services I have ever used. I choose them because I was trying…read moreto support a small business of someone I know. Was originally told they would be there around 8am-9am. Didn't show up until 10:30am Was quoted 125 dollars for labor/man hours. Only 1 guy and a girl showed up and was asked multiple times when my boyfriend would show up to help. Out of everything that was supposed to be moved only 1/3 of the stuff was successfully moved (if you avoid the scratches and damaged items) After moving the washer they started a screaming match in front of my apartment complex calling each other idiots and cussing each other out. At one point I heard the guy screaming "this is stupid we should just leave" (didn't add all the cussing) which is what they did. The girl came back up and said she was going to drive around for a few minutes and then she would be back just needed to calm down. Which cool no problem, 20 minutes go by and still no one is back. I messaged them asking if she was okay which was then she was trying to calm him down and he was all pissed. They didn't come back left half of the stuff in the uhaul and the other stuff left in the apartment. Told me that I didn't inform them this was a "full move" and "we were going to help them" I have MULTIPLE messages showing it was all my heavy stuff left and never once did I say I was going to help them move. Why would I pay YOU to have to help move.

Overall a positive experience with the recent move - they're the most reasonably priced in…read moreIndianapolis and did a nice job loading and unloading all the items. The only reason for 4 stars is that they came with a truck that didn't have a liftgate while I communicated in advanced that an upright piano would need to be moved. It's not safe to move a piano by hand and roll it into the truck (for movers and the piano), so I'd have preferred if they used a liftgate instead.

I needed to move in-city very last minute and hollered at the guys (and gals!) at Tough Guys. They…read morecame and packed the rest of my house up, moved my stuff into a storage unit and into my new apartment the DAY AFTER I got in contact and were prompt and fantastic. It was a hit expensive, I'm not going to lie. But I will definitely use them again in the future.

Had a great experience with them, they communicated well and were patient with me dealing with my…read moreex husband. Jonny was efficient and helpful and responded to all my needs. I will definitely be reaching out to them again when I move!

We asked for an estimate and he provided us with one. After corresponding back and forth all day,…read morewe agreed to hire him, but then he changed his prices and said the job was bigger than what he quoted, even though I told him our previous move last month took far less time than he originally quoted us. Don't fall for his heart offers.