Excellent customer service. We purchased a refrigerator, washer and dryer. Delivered and all set up…read morewith all new hoses, there is an extra charge for delivery but well worth it to have it done right. Very knowledgeable and willing to work with you.

From the owner: We sell used appliances in excellent working condition, very clean and ready to use. All of them…read morewith free warranty included. Delivery service available.

I bought a used Maytag washer and dryer set here for $450. The appliances looked fine and came with…read morea 30-day warranty. They even swapped the dryer cord for the correct type before loading them up. When I got home, the washer worked great--but the dryer tripped the breaker as soon as I plugged it in, even without turning it on. I called the store, and they told me to bring it back, claiming everything is tested before sale. That would've meant renting or borrowing another truck and hauling it down from a 4th-floor apartment with no elevator. The guy I spoke to (the big guy) was rude and dismissive. Instead of dealing with that hassle again, I opened it up myself and found they wired the dryer cord incorrectly--putting the neutral wire to ground. Once I fixed the wiring, the dryer worked perfectly. Even after explaining what happened, there was no apology or accountability--just more attitude. Bottom line: the appliances you buy here might be faulty and not work, and the customer service is terrible. If you decide to shop here, insist that they test everything in front of you before you leave. Also, it's a cash-only business, so keep that in mind--and don't expect any real help or refunds if something goes wrong.

I don't understand the negative reviews. You know what you're buying the minute you pull into the…read morelot. Used appliances. My father brought me here after my 5 year old washer & dryer I bought from Lowes crapped out. I wasn't looking to spend another $800 ($400/piece). I found a Maytag set for $400. Since my father is a regular they gave us a discount. So I paid less than $400 with tax for the set. It had some paint chipping and dents. But it works. And the younger gentleman even helped load it into my SUV. I agree with some of the bad reviews about the older gent. He was kind of rude. But hey, you're spending less than $200 a piece for a used washer & dryer. Located in a very seedy area. You get what you pay for. You want non-dented appliances & commission-based customer service. Go to the big box stores!

I went in there thinking it was Sears. No big deal, still a great place to buy!! My sales person…read moreRuby was no nonsense showed me what I was looking for and made it all happened. Price for fridge and matching washer and dryer $3k and not cheaply made! Now, here's where it gets very interesting they called me that night apparently their truck was involved in an accident so they offered a refund of my delivery fee. Aziz the manager gave me information to a third-party source that can do the delivery and installation. To be honest I was worried. But in the end Lewis and his girlfriend, did not get her name. Probably were the most amazing people I have ever met who took my refrigerator apart to get it into the door put it back together, perfectly! This couple should have their own fleet of trucks! All I can say is great job from everybody I am a very satisfied customer and will continue to tell everyone I know about the great service that I received! Oh, did I forget to mention they made the delivery after hours and probably didn't make it home till midnight. But I have a refrigerator and a washer and dryer and I can't be more thankful.

I ordered furniture expecting same day delivery, and not until after I paid was told I would not be…read moreable to get my furniture for 3:days , when the day came after taking off work and missing money, I was delivered the wrong furniture set!!! The manager was more concerned about the weather, than my inconvenience of losing hours and receiving the wrong furniture!!! I will not recommend this place to no one !!!

They trick you into thinking they have great deals, but when you actually come to the store…read moresuddenly the product "isn't available" and they try to push the same item on you for the full price. This place is one of the biggest scams out there with some of the worst customer service imaginable. If you don't want to feel completely ripped off, do yourself a favor and stay far away from this place.

Visited FBS for the first time yesterday, they've only been open in this location for two weeks…read more Really gorgeous, well thought out showroom. All appliances are shown in vignettes, no big-box rows of product, but plenty of brands on display. Skewed toward higher end like Officine Gullo, Hestan, Miele, and more, but they also carry Kitchen-Aid and others. I will certainly be bringing clients here - Carrell was very helpful and knowledgeable, and the entire staff has excellent experience. I will update my review when I've experienced delivery and installation.

After a service call and a confirmation that my freezer (ancient) had died, they made me an amazing…read moredeal with a purchase of a new one. Their deal was even better than Costco or Sam's Club. Delivered and haul away the old one was negotiated. Extremely impressive and pleased.

Walt's appliance is an great store for appliance purchase prices are very reasonable they also…read morerepair appliances. Home repairs or you can thank your appliance to the shop repair cost is the best around. The crew explained everything that needed repaired. They also sell parts if you want to DIY . Great inventory on parts and all name brand appliances in stock. Completely recommended for your next appliance purchase or repair.

We went to Ed Kellum based on a recommendation from a friend and also because we wanted better…read moreservice than we could expect from a big box store like Home Depot/Lowe's. On January 4th, we purchased a KitchenAid double oven from Mark Pritchard. It was expected to arrive in late January, so he gave us an approximate installation date of February 1. Since we hadn't heard from him during the first week of February, we called him several days after the promised installation date to check on the status. He seemed surprised to get our call. He called us back and told us that the KitchenAid was on backorder for several more weeks. So, he offered us a more expensive oven (at a discount, but still more money than we planned to spend) and we paid the difference ONLY because we needed a working oven. The Fulgor Milano was installed the following Saturday. But, Kellum's installer failed to test both ovens before he left. After he left, we discovered that only one of them worked. We contacted Mark who sent an electrician to our house. The electrician determined nothing was wrong with the wiring at our house. We contacted Mark again. Mark then arranged (through Kellum's distributor) to send Apex (a repair company) to our house. Apex replaced two parts on the oven, and it still didn't work. Our request for a new (WORKING) oven was declined by both Mark and the distributor, and Apex came back out more than a week later on Feb 24 and replaced a third part on the oven. So, as of February 24, we now have a "brand new" oven (for which we paid several thousands of dollars) that has already been repaired twice (three parts replaced) in less than a month after waiting more than 3 weeks beyond the delivery time promised, and at a cost of several hundred dollars more than we planned to spend. Not once has Kellum reached out to see if the oven now works. We were told they would extend the warranty on the oven that was installed for one year. But, several months later, we've never been able to get anything in writing regarding the extension of the warranty. We are now planning to replace our dishwasher and two refrigerators. Based on our experience, we will shop elsewhere. Needless to say, we are not happy with the service we received or the condition of the oven on which we spent several thousand dollars. We should have gone to Home Depot or Lowe's. Kellum's service was awful. We DON'T recommend Kellum to ANYONE! Dear Business Owner - if you're only planning to reply "Thank you for bringing your experience to our attention. We regret to hear that our service did not meet your expectations. At Ed Kellum & Son, we take pride in ensuring each of our customers' satisfaction. We continually strive to enhance our services and we hope to have another opportunity to serve you better in the future", please don't bother. That means nothing to me. And, your horrible service blew all your future opportunties to "serve me better".

On September 28, 2024, we purchased a KitchenAid double wall oven (Model KOED530PSS00; Serial #…read moreDD3307251) from Kellum & Sons, salesperson, Mark Pritchard. Since October of 2024, we have had consistent problems with this oven. The following is a timeline of the issues we have experienced: 1. October 17, 2024: oven installed 2. December 18, 2024: oven caught on fire while broiling. Guinco replaced both oven control panels (which had melted) and the light sensor. 3. October 14, 2025: oven would not turn on and showed an error code. Guinco replaced both control panels, the console/appliance manager, and the blower. 4. December 22, 2025: oven again would not turn on and showed an error code again for the blower and control panel. Guinco needed to order parts. 5. December 26, 2025: Guinco again replaced the lower oven control panel and appliance manager. 6. January 25, 2026: oven again would not turn on and showed the same error code. 7. January 27, 2026: called Kellum (one day later as they were closed on January 26th due to a city-wide ice storm) and conveyed to them we no longer want continued repairs and want the oven replaced. As of the date of this complaint, we still do not have a working oven. Kellum and Kitchen Aid are still determined to replace the blower. 8. February 9, 2026: received a call from Guinco that they have ordered yet another blower part and will replace it on February 18, 2026. We have made this clear to Kellum we no longer wish to have this oven repaired or have any parts replaced again. Their homepage on their website states, "Extraordinary Service, No Excuses." Kellum sold us this defective oven, is very aware of the number of times it has been repaired and understands our request. Kellum needs to do the right thing and reimburse us for selling us a lemon. We do not recommend shopping there.

The service was great. They had what I was looking for in their selection. And also had the same…read moreValue as the big store chain. They even accepted my old freezer.

Stopped in to look at "scratch & dent" appliances for our country home. Didn't find a scratched…read moreunit we wanted, but found them to be very helpful anyway. We ended up buying new, and paid slightly less than we had been quoted at Best Buy - but unlike Best Buy - N TX actually had all of the appliances available. Highly recommend these nice folks!

Great experiences both times I've been to Best Appliances. Prices were always reasonable and they…read moreare willing to negotiate a bit even! Edwin was at our house delivering the appliances within 2; hours and does a great job. Please go see them!!

I can't say enough good things. They were at my house within 30 min. Diagnosed the problem, full…read moredisclosure price for fixing it but not pushy at all. I highly recommend them!

Outstanding customer service and products…read more Purchased a refrigerator, washer and dryer. Experienced a minor issue with the fridge, they sent out their repair team the same day and fixed it. This store and team is highly recommended!! Thank you, Lone Star Appliances!!

100% recommend. Absolutely in love with my fridge . I purchased the bespoke refrigerator and a…read morewasher and dryer at a very affordable price. Erika was very informative and communicated with us every step of the way. Sergio went above and beyond making sure to be careful to not damage the appliances while installing nor scuff up any walls or floors (my laundry room is upstairs so you can imagine how much of pain that was). Thank you again for everything!

This company is not responsible for their job. Horrible customer service…read more Tech named Mike came to fix our fridge and said if anything happens we can just call him back. I called so many times requesting a call back from him. He ignored and after 4 days he called back and yelled at me that he was busy. He told me that he has no records nor remember my fridge models and that he has many jobs to do... very irresponsible guy. Charged $85 for service call and got nothing done for us. It just happened to us today. Just to let everyone know so you can make a right choice and the right service.

First time here, from a recommendation of a friend that lives in Garland. We needed to pick up a…read morenewer refrigerator to put into a condo. The selection is not extensive but VERY reasonable prices and the one we selected was a great buy. What makes this place worth 5 stars is the family that run the business. They are so genuine and accomodating. We got the refrigerator delivered the same day & on a weekend too. Would highly recommend!