The service we experienced was extremely unprofessional and unacceptable. On the day of our…read morearrival, Anthony with Tybee Vacation Rentals called at 11:30am to inform me of a maintenance issue with our reserved home and said he would send alternative options. I agreed without hesitation, understanding that unexpected issues can happen. However, after waiting and receiving no email, I called the office at 12:35pm and was told Anthony was at lunch. I continued waiting, and at 1:21pm finally received an email with only one alternative home. My husband and I reviewed it immediately and responded at 1:32pm confirming it would work as we had already tried to find a different accommodation for our family but nothing was available on the island therefore we had no choice. I received no acknowledgment to my response --no call, no email. At 2:28pm, I called again and was placed on hold before being sent to voicemail. I emailed Anthony once more asking for confirmation. By 3:37pm, still no response. At this point, we were supposed to check in at 4pm but had no address, no entry instructions, and no confirmation that we even had a place to stay. I called again and spoke with Erica, who promised a callback within 15 minutes. By 4:27pm, still nothing. When I called back, an older gentleman answered, and the background noise made it difficult to understand him. After explaining the situation, he attempted to transfer me to Anthony. I waited on hold for about two minutes before Anthony finally answered and asked if we were okay with the option he sent--despite multiple calls and emails confirming this hours earlier. He blamed their system for being slow and placed me on hold again to finalize the booking. I waited 55 minutes on hold before he returned with the address and entry code. He offered one insincere apology that felt more sarcastic than genuine, as if assisting us past closing time was an inconvenience to him. At no point were we offered compensation, a discount, or any acknowledgment of the significant disruption to our first day of vacation. We finally entered the home around 5:40pm--frustrated, hungry, and exhausted after a six‑hour drive and an afternoon spent trying to confirm we even had a place to stay. Had there been another available property that could accommodate my family, I would have requested a refund and booked elsewhere. This was by far our worst experience in Tybee Island. I would not recommend this business, and I do not plan to book with them again. This entire experience made the whole trip blah as we were not in the original home we booked close to the beach and had to drive to the beach from the new location as it was much further out and was just nothing like we expected our trip to be.Once we returned home I reached out to Bookings customer service team and told them about the experience we had and requested a refund as I had paid nearly $1500 to not get to stay in a home I had booked. I was emailed back in 48 hours stating the accommodation had agreed to give me a refund of $150. This was a sarcastic gesture and that $150 did not even cover a one day stay that was taken from my vacation due to waiting around for the company to respond to me nor did it cover the amount of money we had to spend on parking due to being moved. I have since responded to that email and asked that either booking or the business make this right. I am hoping that this happens. I have used booking for many years and many of my stays but if this is not made right I will no longer use the booking platform.

We booked with TIR through VRBO. It was a very simple process! After we requested a booking it took…read moreless than 24 hours for it to be confirmed. Once that happened, they emailed me the rental agreement and some various information for checking in. I emailed the agreement, but you can also fax or mail. Checking in was a breeze. We stopped by at the lady there had enveloped our key and was about to leave, but she gave it to us. She was very nice! Our condo was easy to find and in the PERFECT location... totally beachfront. For the price, it was a very good deal. I also liked it wasn't too far down the island. We were on the second floor, which wasn't bad at all. Our condo was pretty clean, but the floors turned our feet black so I think they may have had a little dirt leftover. The kitchen was stocked with utensils and dishes for some minor cooking. I would recommend this company, but I wasn't 100% impressed. See below for pros and cons! Pros: LOCATION, friendly staff, the beachfront view, lots of space Cons: Dirty floor, little flying bug infestation (wasn't really bothersome, just annoying), big trash can overflowing right next to steps, no tv in the bedrooms, tv in living room with few channels, and not enough towels (we have six for four people)

We recently stayed at Wild palms and had an amazing time. We have been vacationing in Tybee for…read moremany years and have stayed at several properties on the North end of the island. The house was very clean and well maintained. The location was nice, quiet and peaceful and the pool is a perfect size for a larger group. We always rent a golf cart from Tybee Golf carts, right around the corner, and it's so easy to get to the beach/around the island. (Highly recommend) We needed to contact Tybee Cottages a couple times throughout our stay and they were very quick to respond and were so helpful. We look forward to staying at wild palms again.

Wonderful management company with great historic beach homes! Our rental experience recently was…read moreseemless staying at Tybee Island. The management team was fantastic! Easy in and easy out - np problems at all. Tybee of course is awesome! We loved staying at 1923 By the Sea in April! It's one of the last remaining Butler to the Beach Tybee lots with a beautiful 1923 historic cottage that is as if time stood still. If you enjoy history and the craftmanship of homes built a 100 years ago you will love this cottage with its wide L shaped porch and working sinks in each bedroom. The location was perfectly situated between 12th and 13th streets for beach access for while the home is on the beach, direct access is limited due to the dunes and with chairs and such its much easier to simply use the public beach walkovers. The beach at these streets is awesome and very limited parking so crowds are non-existant. I cannot say enough about this rental company and their homes. We will be back!

My husband and I truly enjoyed our stay. I give it 5 stars. The condo was so clean and cute. The…read morelocation was perfect right off the ocean. We also got free activities for booking with Tybee Rentals. We did the dolphin watching and rented bikes. The host communicated in a timely manner with very clear and simple check in and check out instructions. I really enjoyed everything about our stay.

We spent three nights at the Tybee time location on the beach. We had a balcony with great beach…read moreviews and it was a low-key crowd so there weren't any obnoxious people around or noisy people on a holiday weekend. That's a hard thing to find on a 4th of July beach trip. The room was on the 3rd floor and was clean an had full kitchen with a blender. can you say pina colada? The beach was clean and the most exciting part was dolphins were continuously out in the water playing the entire time. A nice bonus was that with our stay we received a free dolphin tour and a free kayak adventure. And the dolphin tour actually went right by where we were staying because that's the best place to see the dolphins. The pool was clean and the guys running the pool are very friendly and had a table full of pool toys to loan out. We will definitely return. The mattress on the bed is very hard but that is a personal preference that we like our mattress to be softer. Great vacation location close to good restaurant.

Booked and stayed at Cherokee Rose in mid June. Every part of the booking process was simple and…read morethey allow you to pay in installments, if needed. The property was in great shape and clean upon arrival. It looked like it had just been built. The owner obviously did not go cheap with the furnishings and overall decor. My son loved the saltwater pool when we would return from the beach each day. No doubt we will use Tybee Vacation Rentals in the future for any trips to Tybee Island. Enjoyed every minute that we were there.

We stayed at #5 17th Place. This is a great location and the condo was perfect for our family. The…read moreonly complaint was the upstairs neighbors can be heard A LOT (talking, walking, etc.) I'd recommend any future guests pick a different rental company. Your customer service was awful. 1. You offer parking for 2 cars, but when we arrive with larger vehicles your solution is "pay to park". That cost us an additional $240 that we weren't planning on spending. 2. When we had issues with the condo (I.e. arriving to find dirty linens) NO ONE responded to our texts or call. So we spent our first night cleaning the condo and linens. Terrible way to start the vacation. 3. This unit is for sale. Mid-way through our trip we were notified that we needed to vacate the property for a showing the next day. We had no where to take our dog, so we cancelled the plans we had for the morning in order to sit with him in the car. After rearranging the plans, we were notified that the showing had been cancelled and we didn't need to vacate. We literally rearranged our VACATION PLANS for you and you cancelled it. I'll NEVER stay at Tybee Vacation Rentals properties again. This company has been a family favorite for over 20 years. The corporate sellout shows. Local owed goes a long way. Your corporate policies are unwelcoming and made our vacation feel like too much work. We spent $3,800 on the rental plus $240 for an additional parking space. We shouldn't have had to work. Shame on you!

Jim at tybee cottages does a great job. Very informative and communicates quickly. Everything as…read moredescribed

They advertise pool access, but what they don't tell you is you have to drive almost 3 miles and…read morethere's no parking you have to find paid parking on the street. To me it's not very ethical.

We stayed Feb 2-Mar-2 They were very unacomadating…read more We had a Blizzard in our town where we were driving from in a State of emergency and tried to switch 1 day they did have days available. They could care less so we loss alot of money. We had another issue they were not accommodating. Had some issues with the bedroom TV the place is out dated for the money!!

Nice condo however found lots of lint, door to laundry came off the track, dryer did not work which…read morewe were not informed off till after we go there. As well as they disable our door code before our checkout time

We had a fantastic stay in Tybee Island! The location was excellent--an easy walk to restaurants,…read morecoffee shops, and other local spots. There were two couples in our group, and the home had plenty of space for everyone to spread out comfortably. The house was full of character, especially the beautiful vintage floors, which were such a unique touch. We also appreciated the higher-end appliances and well-equipped kitchen. One of our favorite features was the back porch overlooking the marsh. It was peaceful, offered great views, and surprisingly wasn't too buggy, making it a perfect place to relax in the evenings. We rented a golf cart and it was absolutely worth it. It made getting around the island easy and fun, and we were able to visit all of the beaches without any hassle. Overall, this was a wonderful place to stay, and we'd happily stay here on our next trip to Tybee Island!

Just spent a wonderful long weekend at the Island Dog Cottage through Mermaid Cottages. The unit…read morewas clean, comfortable and well supplied. It was great for a girls weekend- close to everything!

Soon after reserving a condo for fall break, Mermaid Cottages called to make sure we knew Pirate…read moreFest was happening the same weekend-- and the location we selected would be in the middle of it all. They offered other locations if we wanted to move. (We bought pirate clothes instead.) That was the first indication of the hospitality we received from Mermaid Cottages. They truly cared about our experience, worked to make sure we were happy. The location itself was great. Steps from the beach, with gated access to covered parking and two assigned parking places. The condo was older but well-maintained and furnished. Bedrooms were large and comfortable. There was a spacious open living area with a galley kitchen and bar, a separate dining area, and a wrap-around covered balcony. We feel like we made friends with Mermaid Cottages and look forward to seeing them again soon!