I've actually purchased two vehicles from here. The gentlemen that helped me the first time was…read moreTim Bickle, the gentleman that helped me the second time stepped in because Tim was out. Overall they treated me well, and the cars worked well for my pricepoint. I didn't read any of their negative reviews before I went and I'm glad I didn't because the cars are working well for us, and they helped us into loans at a time when my credit wasn't really high. Both times I need a car asap. Like most dealerships they are a business and if you can finance before you get there you may get better deals, but they were able to help me with my lower credit score and get me into a vehicle twice!! and with reputable financing companies. The only reason I am not giving five stars is because both cars were dirty when I purchased them and my second car had a few problems that involved me having to get loaners a few times. They fixed the problem, but I have to give a tiny penalty because of the inconvenience. When we get our next vehicle we'll be going back there.

This is for Tyler Kia @ 1810 S. 11th St. Niles Michigan 49120…read more Do NOT take your vehicles here for service. They DO NOT have certified mechanics. They told my wife her grinding brakes was normal and she should not worry about it. Also told her her front struts where fine although the struts are blown and leaking and do not support the car and clunk over any pebble in the road. They replaced her headlight assembly with a Chinese knockoff from eBay that does not work correctly. They did not replace the bolts to the engine cover and we almost lost it, I had to replace all the bolts. I don't know if Michigan doesn't require certification for mechanics or if Tyler Automotive just doesn't care about quality of customer service but I do know they do not have any certified mechanics or body repair technicians. For the love of god avoid this place!! Unless your ok with the piss poor quality of their service department. Then by all means please enjoy getting taken for a ride.

My husband bought his truck here - great experience. We've returned for service. This time I called…read morebecause I needed a new key fab and had warranty work on my Explorer. Jennifer was able to get me in the same day! I was quoted $211 (tax included, out the door) for the new key but the final bill ended up being close to $300. I was disappointed - make sure you ask them while on-site, before they start the work. There was an extra cost for programming the key ($60!) and another $20 for the physical key to get in the door. I was quoted a 2 hour wait and they were right on time! Friendly, personal service is greatly appreciated!

Customer Service, explanation of charges for service, parts and warranty policy. Employees lack…read morecompassion, and empathy. My daughter had an issue with her vehicle. That was under warranty. She took it to the dealership. They did a diagnostic. Contacted the warranty company, and received a price for service that the warranty would cover and would not cover. The out of pocket estimate was way over her budget. No one was willing to work with her, and she took her vehicle elsewhere.

The service department is truly terrible. I had by 2022 Ram TRX serviced hear through warranty…read more They replaced the front control arm and did an alignment via approved service through my extended warranty. It took them over a week to fix (it's a 3 hours job). The alignment was botched and the steering wheel was not straight when it was returned to me. When I called them back to correct the issue, the service advisor informed me I can certainly bring the truck back... but they intend to KEEP the truck until my previous bill was paid by my warranty company. Shocked, I called the warranty company to see what was going on. They told me the dealer would not accept their payment due to having to run it through through a credit card service (100% of 3rd party warranties do this with 0 problems at other dealers). Apparently, Tyler did not want to pay the 3% fee for the transaction. Why this was not added to the cost (to me) I will never know. But Tyler would not accept payment and told me they would KEEP my truck until I PAID the full bill (I had already paid the deductible upon completion of the service that day). I wrote to the Service Manager with this problem, hoping to find a solution that worked for everyone. No reply. I emailed the General Manager. No reply. I then emailed Scott Tyler directly to tell him how his customer was being treated, because if it was my business, I would certainly want to know. No reply. I told them all in my email that I was reaching out to correct the issue in order to not have to do what I am doing today, which is share negative feedback with all social media and RamCares. Since there was nothing after several weeks of trying, here we are. And my steering wheel is still crooked, which I will now have to pay someone else to fix. Horrible service, incompetent employees, management, AND ownership. Take your money elsewhere so you don't have the same experience.

Service department customer service is aweful just going through a routine warranty check an the…read moreguy at the counter an I quote from the dealership I bought my car from she said he was a dick will never take another car there drove to south bend got two cars scheduled no problem they won't get a dime from me ever again.

Neil at Le Valley listened not only to what we wanted but also to what we needed in a vehicle. He…read moreknew advantages and disadvantage of vehicle, taking it from our perspective. He went above and beyond in assisting us in paperwork and after getting the cars. Yes, cars. We were impressed with their honesty, their sense of responsibility, their attention to detail.... so we bought two SUVs, which we both enjoy.

Took our vehicle in, explained what it was doing even gave the code. After no updates for 2 days I…read morecalled to be told I needed a new transmission. The transmission is solid and still under warranty and had it double checked at another shop. the original issue was never resolved, discussed or even looked at. The man I spoke with, Gary obviously was more interested in getting $7800 to rebuild a transmission that has zero issues. I would not recommend them at all.

Take your car somewhere else. Took my Silverado to replace glow plugs, but they want to charge $127…read morefor diagnosing the check engine light. I got that at advance auto parts free of charge. I did agree to pay them for diagnosis. Next day the " front guy" of this country. Called and said it's a sensor fault ,not the glow plugs. After replacing the sensor he called and told me to take my truck to the dealer to have it fixed. When I picked up my truck the engine was running rough and loud. Check engine still on, oil pressure gage not working, Def sensor not working , cooling fan running at high speed at 40 degrees temp. The engine was so lout you couldn't talk and hear each other next to the car. They were telling me is normal. I went to auto zone for a free diagnosing and other codes popped out. Like a Christmas tree. Went back to tell Gery, the front man. He basically told me to Go F.. my self. After I drove away, 2 miles later my engine end up in a " limp mode" . Had yo tow my truck to the dealer. They found out a bunch of fried circuits. It's been a week yet and they are still working on it. I've seen comments of being honest and knowledge. Forget about it. They are ripping you off with the diagnosis and were is the knowledge?

My college student had her car towed there in Oct d/t noise when in motion that started suddenly…read moretoward the end of a 5h drive. We were told it was the engine and would cost thousands of dollars to repair. The car was there for a week while we, out of state parents, were deciding how to proceed. We decided to tow it back to Ohio and were hit with surprise storage fees that had not been disclosed (The car was towed there... So they may have a sign posted, but storage fees x4 days were never disclosed via written or verbal communication). Back in Ohio, we had the car checked out by a trusted mechanic (who we would've used to repair the engine if that had been his recommendation). It is not the engine. It was loose lug nuts on a tire. At best this is incompetence. At worst, they are criminally ripping people off.

Andrew is a really great mechanic he's honest and will tell you when you don't really need the work…read moredone to you're vehicle, but when you do it's really affordable. I had him do a tune up on my very old used junker that ran terribly and you could really feel and hear the difference. His business is one of the gems of Buchanan like lowery's Andrew brings incredible value to this town and while he's in business and we are in the area my family will have all of our vehicle work done at AutoMotion complete car care!