great folks to buy a car from very friendly and courtei hous. i highly recommend that you stop in…read moreand see them, if you are in the market for a automobile, or a truck or rv

Stopped in to look at a nice looking car on their lot . I was ignored in the showroom , to be fair…read morethey were busy but they made no attempt to acknowledge me . I was ok with this as kind of got a 'slimy' feeling about them . Just a hunch or feeling but you have to trust those sometimes.

Updated Review: CAC has helped to resolve all issues that were caused by USPS not delivering our…read morenew car title. I appreciate their help in fixing any problems that came up, and continue to be helpful. I would continue to recommend them for any new used car purchase! From the moment we stepped onto the lot, we were greeted with a genuine smile, and want to help us find the right car. We were on a tight budget, having just lost our Jeep in a car crash. We settled on a very reasonably priced Chevy Equinox after taking it for a drive. The purchase couldn't have gone any smoother. This family owned auto shop does everything right, and I would recommend them to anyone in Illinois, Indiana or Michigan. They had plenty of options for financing, and were eager to help. I usually loathe doing anything with buying vehicles, but this was the best experience I've ever had at a dealership. There was no pressure during the sale, and we drove away with a like-new used car for under our budget. If you are looking, please stop by CAC. They deserve your money.

Do NOT buy a car from this place!!! I bought a car from them after 45 days the engine needed to be…read morereplaced!!! They did NOTHING to help me in this situation!!! I had to replace the engine which was $4200!! The mechanic who put in the new engine informed me that the engine they had in the vehicle was a junkyard engine with broken pieces throughout!! Please please buy elsewhere they do NOT deserve your business!! I will also be contacting the Better Business Bureau about these crooks!! Merry Christmas to me!!!

Nik and his team rock! The wife and I came in to look at the…read moreMaserati. We really enjoyed driving the car but couldn't come to a deal at first. The price for the car was fair, but the car needed some new tires and a few other minor things that would not have affected the price on most cars that much. However, this is a Maserati. Parts and service on these cars are not cheap. Chris was very attentive when addressing my concerns with the car. Unfortunately, the sales manager and I didn't see eye to eye. I felt the minor flaws diminished the value of the car further than he did. Me and my wife went home that night thinking we were just too far apart to make a deal. Then that same night I received a call from Nik. Nik asked if he took care of the issues I had with the car if I would be interested and taking another look. I told him I would. In just two days I got a call from Chris letting me know that the car was back. We went to look it over and not only did Nik take care of my issues he then asked if he could take another look at my trade himself. After looking it over he came back and offered me more than we originally agreed to. What a class act! So, while at first my trip to the dealership wasn't as I had hoped, I am glad to have been able to meet Nik and see firsthand just how dedicated he is to his customers and his team. You can bet our next vehicle purchase will also be from Tom Naquin. Thank you again, to all of you at Tom Naquin, for the wonderful service and positive experience. And, just in case you're wondering, yes, my wife's Maserati will do 185.

I went here for the first time today. Had a great experience. I called yesterday to get an oil…read morechange and they were really friendly. I got it scheduled for today during my lunch. The foreman was really friendly and helpful. We will definitely be coming back to get our Equinox taken care of at Tom Naquin.

Though they have a garage on site, this vehicle was not prepped to sell the way it should have…read morebeen--back brakes, two-four tires worn, exhaust issues, a drive belt and an axle boot. Unfortunately, two of the issues found before the sale (pre-purchase inspection at my expense) and a few issues found after (2nd inspection at my expense). No one wants to find, and deal with, issues immediately after the sale. Most issues then downplayed of course.

I bought a used car here in late summer/early fall 2025. I knew I was buying used, but Carfax and…read morethe dealership never mentioned any issues with the driver's side doors. Within just a few months, it became clear both doors had been badly repainted right before the sale. The paint looked okay at first, but it didn't hold up. Now we're stuck having to pay a professional to repaint both doors properly. Disappointing experience. Buyer beware

The service department is truly terrible. I had by 2022 Ram TRX serviced hear through warranty…read more They replaced the front control arm and did an alignment via approved service through my extended warranty. It took them over a week to fix (it's a 3 hours job). The alignment was botched and the steering wheel was not straight when it was returned to me. When I called them back to correct the issue, the service advisor informed me I can certainly bring the truck back... but they intend to KEEP the truck until my previous bill was paid by my warranty company. Shocked, I called the warranty company to see what was going on. They told me the dealer would not accept their payment due to having to run it through through a credit card service (100% of 3rd party warranties do this with 0 problems at other dealers). Apparently, Tyler did not want to pay the 3% fee for the transaction. Why this was not added to the cost (to me) I will never know. But Tyler would not accept payment and told me they would KEEP my truck until I PAID the full bill (I had already paid the deductible upon completion of the service that day). I wrote to the Service Manager with this problem, hoping to find a solution that worked for everyone. No reply. I emailed the General Manager. No reply. I then emailed Scott Tyler directly to tell him how his customer was being treated, because if it was my business, I would certainly want to know. No reply. I told them all in my email that I was reaching out to correct the issue in order to not have to do what I am doing today, which is share negative feedback with all social media and RamCares. Since there was nothing after several weeks of trying, here we are. And my steering wheel is still crooked, which I will now have to pay someone else to fix. Horrible service, incompetent employees, management, AND ownership. Take your money elsewhere so you don't have the same experience.

Service department customer service is aweful just going through a routine warranty check an the…read moreguy at the counter an I quote from the dealership I bought my car from she said he was a dick will never take another car there drove to south bend got two cars scheduled no problem they won't get a dime from me ever again.

We just bought a used vehicle from Asian Concepts--James Hayes, in particular... wanted to express…read morejust how GREAT of an experience we had working with James on this transaction! James was our salesman, our finance person, the whole shebang--not like some other dealerships where you're shuffled from person to person, everybody trying to sell ya something (no hard selling here)--James was IT, in a nutshell, and we totally appreciated that fact, along with his "easy going" attitude. When things got a little 'rocky' during the deal, James kept his cool...he was calm, composed, and friendly with everyone involved... how awesome is that?!? (and yes, my husband and I DID notice that!) We're also extremely happy with our purchase! 10-STARS FOR JAMES HAYES AT ASIAN CONCEPTS!!! ~Preston & Leann Smith

May 2022 I purchased a vehicle here and I was talked into buying a warranty for $3500 at the time…read moreof purchase. Immediately after taking delivery I noticed there was an alignment issue when driving at highway speeds. This made me question that the car had been gone over thoroughly as the salesperson stated. My next visit was for service on a loose sway bar/ noise when cornering. The service manager informs me that the warranty claim was denied for the amount of $800. I started asking question about the amount he was now trying to charge me and what exactly was getting replaced. He backpedaled and lowered the amount for what turned out to be replacing the $100 end links. No wonder the warranty claim was denied. The following visit/ last visit. I bring the car in for check engine light. The car needed a drivers side oil control valve. The service manager tells me the warranty claim was denied for $1200 repair. He then informs me the dealership ended business with this warranty company and that they are now not covering claims as a result. He says I should cancel my warranty with them and try to get a refund. For good reason I look into the repair to get my car back on the road and can't understand how a $300 part direct from Subaru that has 4 bolts fastened onto the bottom of the car will cost $1200. I take the car home and purchased the part from Subaru and spent 20 minutes fixing issue completely. They sold me on a warranty and then abused the warranty company by over estimating repair costs which in turn left me with denied claims. I got 0 value out of the $3500 warranty they sold me on and I have now spent several months trying to get an unknown amount back as a refund. Finally just over a month ago I finally found out what that amount will be a measly $1,700 in which I'm still waiting for. If I had read a review like this to go off of I would have never stepped a foot in their door. Take it as you will... my take is they have zero integrity

Purchasing a vehicle is a major life purchase, and Shawndel Gordon made the entire experience easy,…read morefriendly, and completely hassle-free. From start to finish, Shawndel was straightforward, relaxed, and pressure-free. He took the time to answer questions, explain options, and ensure I was comfortable throughout the process. His professionalism, honesty, and customer-focused approach made what can often be a stressful experience enjoyable and seamless. The level of service provided exceeded my expectations. I highly recommend Jordan Automotive Group, and especially Shawndel Gordon, to anyone looking for a vehicle and a truly exceptional buying experience. Thank you, Shawndel, for all that you do!

We had an outstanding experience working with Andrew. His attention to detail and dedication…read morethroughout our shopping and buying process was exceptional. You'll get a friendly, knowledgeable, and committed Jordan employee who treats you like family.