great folks to buy a car from very friendly and courtei hous. i highly recommend that you stop in…read moreand see them, if you are in the market for a automobile, or a truck or rv

Stopped in to look at a nice looking car on their lot . I was ignored in the showroom , to be fair…read morethey were busy but they made no attempt to acknowledge me . I was ok with this as kind of got a 'slimy' feeling about them . Just a hunch or feeling but you have to trust those sometimes.

Seemed like good people until we purchased a car and had problems with it. Yes I understand the…read morerisk of buying as is. My son wanted this car and has been searching for one. Well long story short shortly after buying this car we started hearing engine noises. Again I understand the as is part. A week later we decided to change the oil that they claim they just changed. That engine noises seemed to get better. Hundred miles later it's back. Took the valve covers off to find out that they has used silicone to glue part of the casting and rocker arm bolt back it because it had broke. Now I can see if it's something we did to break the car ok but to open it up and see this problem is absolutely ridiculous. Would never recommend this company to anyone and should have looked at the reviews first. Now to spend 4 grand to have the motor rebuilt. Here are a few added photos of what we found once we took the valve cover off. . Go ahead and share our phone conversation when we talked about this as you know what you did is not right

If they would let me give zero stars I would my son went to buy a truck from this place. The guy…read moretold him it would be 1500 down so my son gave them his car for a trade-in plus $500. The guy had him fill out a couple pieces of paperwork Then told him to come back Monday to fill out the rest Saying it was pretty much a done deal,so my son was like I can't do Monday can we do Tuesday? The guy was like OK no problem. My son goes back to fill the paperwork out today and the guy tells him it will be 3000 down which is a third of what the truck cost My son was like you told me 1500 I don't have $3000. The guy was like so the deal is off. My son was like OK. They gave him His car back but refused to give him his $500 saying it was for having the car for a few days so you're gonna charge him $500 which is pretty much a month car payment for five days? Total scam Don't Waste your time with them I have filed a complaint with the Better Business Bureau on my son's Behalf Hopefully something is done about this very dishonest business

This review applies only to the Lochmandy sales department only. In 2010 we bought a 2006 Kia SUV…read morefrom them, and though it had some initial problems, they worked them out to our satisfaction and the car has been excellent. Now, as we were looking to upgrade, we stopped there to just look at used cars, when out came the young salesman to show us around. Okay, well after showing us a couple of used cars, he said he just wanted us to look at a couple of new cars, "heck, why not"? So then he said to my wife, "Have you ever had a new car?" After she said "no", he commenced to say that, "Everyone should have a new car once in a lifetime." Hum, really? He settled on giving us a great deal on a "demo" 2018 ford SUV. Well, I wasn't sure if the shift from engine off at stop lights to engine on was very smooth, so was leery. Still, I was willing to listen. I told him that the price was too much for us and told him what our limits were, so he went to get his supervisor who was going to make us a great offer. He did nothing at all to help, but offered to have us "rent" the car. We said that we'd call back and didn't. He then called us and had to be told that we we needed to wait and think about even buying a car. 2 weeks later, we passed a jeep dealer and stopped in to see what they had. They gave us a tremendous deal, with something like $5,000 right off the top on a 2019. We ended up paying quite a bit less than the other and had all kinds of add-ons and coverage for this beautiful new Cherokee that was right off the truck. We love it and glad that we didn't make the mistake of settling for the second-rate car from Lockmandy.

If I could give zero stars, I would. I purchased a 2024 Jeep Grand Cherokee L five weeks ago. Two…read moreweeks after I bought it, I had to take it in for a vibration when I would turn. Five days later, I contacted them, asking for an update. They told me that the rear differential needed to be replaced, parts were ordered and would be in that week. This is now two weeks later and I still don't have my vehicle and they're still "waiting on parts". I've reached out to managers and Abbi Lochmandy, who sent a handwritten thank you, and nobody will even return my calls. I just want my vehicle that I traded in back and to be done with these scammers! This is, by far, the worst dealership that I've ever dealt with and I've owned 16 vehicles in 18 years because I trade up.

Bernie and his team are the best! They are always so accommodating to my schedule and they have…read morevery fair prices. I don't even own a Toyota! If you miss good customer service and good prices, go see the Hart City Toyota Service Department.

Toyota has sacrificed their quality for profit, like many other businesses in the world…read more I would not recommend Toyota anymore. They use to offer good quality and service, but it has went down the drain fast in the recent years. In my 2015 Toyota Sienna XLE (new at the time). It had 35,800 miles. I purchased this new in October of 2014 from Heart City Toyota of Elkhart, Indiana. Here is the list of problems tht I had woth it: - On November of 2014 there was a recall issued for the second row overhead assist grips. They were replaced in January of 2015 at 7,800 miles. - It had a bad support bearing on the front passenger side axle that was replaced at 22,900 miles. - It is on its third transmission. The first transmission was replaced at 20,200 miles and the second was replaced at 29,800 miles. - The most recent recall, at the time, was on the side doors opening randomly. The recall was issued on November of 2016 and it is May of 2017 and Toyota still had not found a cure. - Cruise control lever light flickering. It was replaced three times. Noticed the first time at 7,800 miles. - Dash randomly freezes for about 5 minutes and then goes blank and resets to the default settings (it has happened seven times +) and Toyota still cannot figure out the problem. - Climate control shut off completely, by itself, without touching any buttons while driving. I submitted a claim to the Toyota Corporation and after four tries, they denied my claim of doing a 'buy-back' or providing a replacement vehicle.

Very helpful and reasonably priced. Good customer service and friendly. No hidden fees, clean shop!read more

My daughter is out in the area due to college and her car broke down. We had no clue who to tow it…read moreto so Google became our friend and it did not fail us. Yes they are busy and we had to wait a few days but they were great. They called and quoted one price and once fixed said it was less. Most places would never say that and charge what was quoted bc we don't know. Thank you for your honesty and awesome customer service! Thank you for being amazing to ky daughter!!!

very nice people to work with thanks for the Great cash deal on the 2008 Pontiac Grand Prix GTread more

Truck listed at $33,995 I offered $28k cash, and they came back with $34,500 cash. How does the…read morecash price go higher than the asking price? One owner, 115k miles -- not rare, not showroom new. Total scammy dealership move. Never thought they'd go that far just to lose a serious buyer. Clowns.

They were very easy to work with. They gave me a quote over the phone and stuck to it. I would…read moredefinitely recommend them. The quality of work was excellent. They even fixed my windshield wipers so they fit like they are supposed to. Op

The guys at Royal RV have gone above and beyond to get me into the perfect camper. Kolin, Josh, and…read moreTerry made my experience buying from a dealership top-notch, from shopping and looking at options, to financing, to continuing to help me after the purchase was complete. I highly recommend going to see these guys if you are in the market for an RV, I definitely will be back in the future!

I've bought 4 vehicles from them in 3yrs and needles to say I will never buy from them again as…read morelong as they have that scamming financing agent .It's you job to right up the loan not to sell b.s add-ons.You pray on women and your added almost 10k on my gf loan with crap

Keyan was so great and patient with us whole we searched for what we wanted ..thank you Keyanread more

Updated Review: CAC has helped to resolve all issues that were caused by USPS not delivering our…read morenew car title. I appreciate their help in fixing any problems that came up, and continue to be helpful. I would continue to recommend them for any new used car purchase! From the moment we stepped onto the lot, we were greeted with a genuine smile, and want to help us find the right car. We were on a tight budget, having just lost our Jeep in a car crash. We settled on a very reasonably priced Chevy Equinox after taking it for a drive. The purchase couldn't have gone any smoother. This family owned auto shop does everything right, and I would recommend them to anyone in Illinois, Indiana or Michigan. They had plenty of options for financing, and were eager to help. I usually loathe doing anything with buying vehicles, but this was the best experience I've ever had at a dealership. There was no pressure during the sale, and we drove away with a like-new used car for under our budget. If you are looking, please stop by CAC. They deserve your money.

Do NOT buy a car from this place!!! I bought a car from them after 45 days the engine needed to be…read morereplaced!!! They did NOTHING to help me in this situation!!! I had to replace the engine which was $4200!! The mechanic who put in the new engine informed me that the engine they had in the vehicle was a junkyard engine with broken pieces throughout!! Please please buy elsewhere they do NOT deserve your business!! I will also be contacting the Better Business Bureau about these crooks!! Merry Christmas to me!!!

HONEST Consistently…read morequality and timely repairs. Denny is honest, does not try to upsale or force unneeded repairs.

Jim Stone's did a very good job with my recent radiator replacement. Denny--the owner--was easy to…read moretalk to, polite, happy to let me know exactly what they were doing and why, and able to answer my questions. My 1998 Jeep needs the old coolant--the "green stuff"--because the metals used in the engine construction do not interact well with the new, universal coolants. I totally forgot to mention this to Denny when I dropped off the Jeep, but when I called him mid-repair to mention it, he responded, "Yep. We've run into that before, and we were aware of it. We're using the older formula coolant for this engine." He didn't try to upsell me a number of unnecessary services, and he was happy to talk to me about the two things his mechanic had noticed without pushing me to order additional work. I hope my car doesn't ever break again, but I know it probably will, and Denny's picked up another loyal customer.