The service department is truly terrible. I had by 2022 Ram TRX serviced hear through warranty. They replaced the front control arm and did an alignment via approved service through my extended warranty. It took them over a week to fix (it's a 3 hours job). The alignment was botched and the steering wheel was not straight when it was returned to me. When I called them back to correct the issue, the service advisor informed me I can certainly bring the truck back... but they intend to KEEP the truck until my previous bill was paid by my warranty company. Shocked, I called the warranty company to see what was going on. They told me the dealer would not accept their payment due to having to run it through through a credit card service (100% of 3rd party warranties do this with 0 problems at other dealers). Apparently, Tyler did not want to pay the 3% fee for the transaction. Why this was not added to the cost (to me) I will never know. But Tyler would not accept payment and told me they would KEEP my truck until I PAID the full bill (I had already paid the deductible upon completion of the service that day). I wrote to the Service Manager with this problem, hoping to find a solution that worked for everyone. No reply. I emailed the General Manager. No reply. I then emailed Scott Tyler directly to tell him how his customer was being treated, because if it was my business, I would certainly want to know. No reply. I told them all in my email that I was reaching out to correct the issue in order to not have to do what I am doing today, which is share negative feedback with all social media and RamCares. Since there was nothing after several weeks of trying, here we are. And my steering wheel is still crooked, which I will now have to pay someone else to fix. Horrible service, incompetent employees, management, AND ownership. Take your money elsewhere so you don't have the same experience. read more

Service department customer service is aweful just going through a routine warranty check an the guy at the counter an I quote from the dealership I bought my car from she said he was a dick will never take another car there drove to south bend got two cars scheduled no problem they won't get a dime from me ever again. read more

Joe Hartman went above and beyond. He was very patient and helpful throughout the entire process. He helped us more than we ever expected. He was able to give us exactly what we wanted without completely breaking our bank. I highly recommend asking for him! Great guy to do your business with. read more

great salesman but don't purchase any extra warranty. Have tried a few times to get dings fixed and each time there is some fine print negating repair. my son has had the same experience. finance people must be on commission to sell this stuff. I knew better but was snowed. read more

John was fantastic to work with and the finance manager Kevin is a straight shooter. He came right out with realistic numbers for the new vehicle and trade. It was refreshing to work with people who deal in good faith. Heck, every employee there was friendly. This was by far the best dealership experience I had in the Michiana area. read more

I bought a 2021 jeep gladiator with around 32.5k miles. When I left the dealership and got home, the front end had the "death wobble" . I took it back and they the steering shock stabilizer, it handled much better, but still wasn't right (still shook a little). So I figured, no biggie I'll just go ahead and get a 4 wheel alignment. Man was I wrong! It cost me $500 to make the front end right. It needed a new drag link assembly and 2 new outer tie rod ends. So much for checking out a vehicle before selling it! read more

This place is a joke. First off, don't sell a car you can fit in(you know who you are). They sold my wife a 2018 Ford Focus Titanium that was previously wrecked by a former test driver, they did a shitty job of the repairs, We should have walked away from the start but wife needed a vehicle and purchased a decent one from here prior to some old guy crossing the center line and totaling her suv. Anyways.... This Focus was a pull behind car so it was towed behind a rv. Okay no big deal there but.... The repair from the previous test drive person that hit a bicyclist are crap. The cyclist came through the windshield damaged the dash, damaged the front bumper, hood, fender. What did Tyler Automotive do?? They painted over the damage, didn't even replace the hood or fender. This wasn't visible at first. Also the headlight assembly needed replaced. The brakes were grinding and when my wife said something within 6 hours of driving off they said their mechanic told them that was normal... now come on. They replaced the headlight assembly with a aftermarket POS that doesn't even work correctly!!!! And had to fight tooth and nail for them to accept responsibility for the brakes.... The sales guy(aka "hey Koolaid" ) stated this was a certified preowned car. Just forgot to add certified junk. We will NEVER buy from this place again and hope someone out there reading this takes this as a warning to not buy from there either. Oh and btw now the horn stopped working and the engine is misfiring. 39000 miles. I own another 2018 focus Sel and it runs and drives like brand new. 86k miles. Thanks to Gurley Leep Honda in Elkhart Indiana for selling me such a great car. Again. This is a WARNING to anyone looking for a new or preowned "certified" vehicle. Do NOT and I can't stress enough DO NOT buy from here. And if Tyler Automotive want to follow up you know who we are. And will gladly post your reply to this thread. read more

I purchased my used 2015 Honda CRV from Tyler in 2019. I also purchased the extended warranty at that time. This week, I had my first costly repair. The warranty (as it was written) said it was in effect for one more year. Apparently, the person who wrote the warranty made an error in 2019. Tyler honored the warranty anyway and reimbursed me for my repairs. That was definitely not what I anticipated once I was made aware that my warranty had actually expired. I am really impressed by everyone at Tyler. We have purchased 3 vehicles from them, and I will always return. They really treat customers like family. read more

3 months ago...the worst car purchase I've had in 30 years of buying cars. Sold me a Jeep, $20k, knowing that it had a defective and unfixable transmission problem. After taking my car back there multiple times, I'm told they can't do anything about that. Now I'm not even getting 18 m.p.g...when it was over 24 m.p.g. at the time I test drove it and bought it. Now they are telling me there's nothing they can do about that either. So basically I was sold a lemony piece of crap that's going to cost me a fortune in gas as well as having a dangerous transmission issue. And they don't want to do a damn thing about it. Even after spending more purchasing a warranty from them to boot. I could trade it back in, but I have no more money to give, and I shouldn't have to settle for a cheaper car just because I was sold a piece of crap in the first place. Besides, why would I trust them after dealing with this. Especially with so many other dealerships out there. I've even talked to Scott Tyler personally, and got nowhere with him either. So my advice is to avoid any and all Tyler dealerships, including their maintenance shops. They are unethical, unconscionable, dishonest, shady dealerships that don't seem to care after the sale is made. I will never purchase from these places again, and will urge anyone I know to shop elsewhere. read more

Went in looking for a Cherokee they didn't have the color and options I wanted but the fiancé mgr said, I,ll get it spent the rest of the day shopping at disappointed at the pushy jerks at Wimberly Chevy by 6 pm Tyler's Mgr called me back and said I have one on the way , went back at noon the next day and it was exactly what we wanted, Sarah was our salesperson , Great experience read more

Tyler Chrysler Dodge Jeep RAM - Car Dealers Near Me - Niles, Michigan

I just bought a new SUV from Gary marshall!!! He is a great salesman ( and a dreamboat WINK WINK ) I went in looking for a car but decided to leave with the SUV hoping Gary would help me fill in the seats with future children. He made the car buying experience so easy. ( I wish HE was that easy ) If I could afford it I'd buy a car from my Gary Berry everyday!! BEST SALESMAN and maybe future husband ever!!! THANK YOU GARY BERRY XOXOXOXOXO I mean check out this sex beast!!! http://youtu.be/HvO_Oue-vSg read more

Tyler's is clean, organized, and welcoming. From the moment my husband and I walked in the door we were treated like priority # 1. Gary (salesman) is extremely knowledgeable and patient. We unloaded all our car buying nightmares on him and he listened to everything I was looking for in a vehicle. He went above and beyond to make sure I was happy and to get me exactly the Jeep I wanted. He communicated with my husband and I about every detail and treated us like family. Sean (finance guru) is very kind and knowledgeable. He walked us through each step in our buying process, making sure we understood and knew what we were signing. He even gave us information on how to improve our credit and what will help and hurt us in the long run. He gave us options in the future that would help lower out payments. Over all he was wonderful to work with. I drove away in my brand new Jeep with piece of mind and understanding. Happier than I had ever been buying a car. I would recommend this dealership to anyone and everyone who wants to feel like more than just a money sign. They will treat you with respect and help you understand your options and answer any and all questions you may have. I hope one day when it's time for that new car, you can drive away with the same feeling I had. read more

I called 3 times on different days and all three times went to VM. I left a message and call back info and haven't received a call back after 5 days? Terrible. read more

had my car in for replacing a mirror that shattered when I clipped it backing out of my garage. Speedy service, helpful friendly staff. Only negative was the cost of the parts themselves. read more

poor communication. The night before I talk to the salesperson, he tells me the car is available and we make an appt to see the car in the morning. We drive from chicago to Michigan the next morning and we are told sorry, the car is sold. And no one had the decency to pick up a phone and save us a 2 hour trip? Ridiculous! read more

I loved working with Kevin Miracle and he completely transformed the car-buying experience for me. I will be back!

Great Experience With Tyler, Especially Kevin....Bought 3 Vehicles in the last 5 months including our own trade in man Kevin is good.

They are a amazing team from sales to service. They are happy to help and great people plus the work is even better.

Gary Marshall was our salesman - he was great! Totally enjoyed our car buying experience. Friendly service with a personal touch. We bought a used car for my husband. We'll be back when its time for a car for me. read more

Love my new 2015 Chevy Suburban. Speedy delivery, great customer service and quality automobile. There is another white Suburban like mine on the lot; stop in and check it out. read more

Tyler made my experience of buying a new car amazing. They took the time to get to know my needs without pressure and pushing. Sarah, my salesperson, was very friendly and easy to work with. Sean in finance was amazing. I couldn't have asked for a better experience. I will be going back for future purchases and will recommend them to my family and friends. read more

Dreams come true!!! I contacted the dealership about a car I saw on their website that my husband and I fell in love with. Kevin got back with me the same exact day, answered every question we had, was down to earth and absolutely awesome to work with! I was nervous about purchasing another vehicle and about dealing with the dreaded car salesman we have all heard about! Kevin was not that way at all he listened to what we wanted and he made it happen! We completed all the paperwork and drove off the lot with the car we wanted the next day! It would have been sooner if we didn't have to work the day before. I've had bad experiences with purchases in the past but this was the best car purchase I have ever made. I highly recommend this dealership. Ask for Kevin! He will hook you up with exactly whatever it is you need! My husband has not been able to stop smiling! Thank you Tyler Chrysler Dodge Jeep Ram!!! read more

Tyler Chrysler Dodge Jeep RAM - Happy husband!!! - Car Dealers Near Me - Niles, Michigan

Bought my 3rd vehicle recently from Tyler's. Gary was fantastic! It was an extremely cold day, and upon my arrival he had 2 vehicles warmed up and ready to be test driven. Needless to say I only had to drive one of them for a short time and I knew it was for me. Throughout the process he was very attentive to my needs, and was very informative. Even 2 weeks later, he checks in to make sure I'm happy with my purchase. read more

We went to Tyler's in order to get a price comparison for a jeep at another dealership. Joe Feole, our salesman, was very professional and took the time to understand our price point. The service he provided as well as the effort he made to work out a deal was great. I would definitely recommend Tyler Automative in Niles. read more

We had a great car buying experience! At Tylers, you get the "small town" feel with all the professionalism and expertise that inspires confidence in your decision to shop from a local dealership. I would highly recommend Tylers. Thanks for an amazing car at an amazing price! read more