Overall the receptionists was nice but when you call, they seem to give you the runaround. I had to…read morecall twice and go in person just to retrieve my report. This was after they told me that they sent it to my email and phone and n it never came through. I received it two days later after the fact.

Professional, informative and very friendly. Walking in the facility is welcoming and the staff…read morehelps you feel at ease.

No impressed in the least. I was super excited to have my sonogram done and see my baby's sweet…read moreface in detail. This is my third baby and I have had sonograms done in Grand Prairie for them and they were amazing! I expected somewhat of the same experience with sonocare and paid upfront several weeks in advance as they were offering a discount. When we arrived to the boutique we walked around and shopped a bit as we were early by about 20 minutes. The girl at the front desk of the store said they should be done soon, well we sat there a while and the sonographer was about 10+ min late getting to us. No apology, no greeting to make us feel welcome etc...the room wasn't very nice or comfortable. The bed was like a hard cot which while being pregnant was a pain to have to sit/lay on. We started the session within a few minutes and she looked at the baby for all of 20 minutes probably. With only a portion of that being in HD/4D and she didn't seem to determined to get me any good shots. The rest of the time she was trying to work the machine and then at the end ran out of paper to print the pics she did take. I was told to come back later for them but they called and said they would have to print them when they get more paper?! They had other people out waiting for their appt after me so I'm not sure how she did theirs without the paper! It was so loud we could here this obnoxious family in the waiting area just outside the door. Not peaceful at all. I guess with the discounted rate you get discounted crappy service. I will not go back, nor will I recommend friends to use them either. I would have much rather preferred to drive 2 hours again and pay much more for the service I got with my last two sonograms. They treated you like a queen, got great results and the bed was a real bed! I am so sad for the money I barely got any real shots of my baby girl they are all distorted looking because she was in such a hurry just to snap a few and get us gone. *so after multiple disappointments from this place, I did complain to the owner and was told the woman who did my first sonogram was just a fill in tech. Not what I paid for so kind of upsetting to be stuck with someone who wasn't even the sonographer. They did offer to do another sonogram with the correct person if I was able to come back within the next 1-2 weeks for no extra charge. Although the place was still a bit unorganized to say the least.. the next time turned out a bit better and did get at least a couple of cute pics of my daughter. The "video" they give you isn't really a video it's just 1/2 second snippets you have to click on separately and not worth paying extra for. For the fact that she was nice and did get a few shots redone for me I'm changing my stars from 1 star to 3. They still have quite of bit of improvements to make here.

It was great even though I had to wait 15 minutes,we got to see our baby and his heart beat and all…read morehis measurements and we got a lot of pictures it was just great

I should update my review to say I'm still healthy and going strong! Healthier now than when I…read moreoriginally started at IHM. Also, they accept insurance now, which is great for those who have it! The office staff is friendly and informational, the care and provider staff is professional and informational as well. Still love this place!

Oh my god - so unprofessional and rude -…read more 1. 'Liz' mocked me for not finding the paperwork I needed to fill out on their website..... 2. She made it a point to emphasize multiple times, - 'IF, that's IF, we decide to take you on as a patient,' ... 3. then she hung up on me when I mentioned that I had actually ended up finding a different clinic to go to sooner, while waiting for her, Liz, the new 'patient coordinator' to call me back. (Even though I was still interested in booking with a FM doctor.) Their website looks fancy, but there's something seriously wrong with the humanity at this clinic. Steer clear....

The staff here is amazing! The office is clean and state of the art. We were in and out very…read morequickly.

Accounting staff is horrific. We paid a bill directly online to Tyler Radiology; they reported it…read moreto a collection agency as unpaid. We provided PROOF OF PAYMENT to the collection agency. Tyler Radiology acknowledged receiving the money, but still maintain it is outstanding. THAT'S NOT MY PROBLEM and YOU WILL be hearing from the FTC. GO SOMEWHERE ELSE.

Fraud and scammers who work in this office. I will be contacting a lawyer. I have never drove nor…read morewalked into this place ever in my life. I didn't even know this place existed, and they sent me a bill that is under my name to the collections agency. It shows that I owe 112 dollars. When I know for a fact, I do not owe anything, because I have never been to this radiology associates place. Plus, I have relocated since February of last year from Tyler, Texas to California.. This business is stealing people's information, and using it to send bills to collection agencies, and this business is ruining my credit by sending it to collections, when I never ever went to this radiology place. I dont even know what radiology people do. The only reason why I know I got this bill in the mail, it is because the collections agency sent it to my mom's address.

Waiting area could use some care. No comfortable seats here; only hard, plastic folding chairs…read more Don't have any direct relations with the doctors, but my friend had an X-ray/ scan misread. Month later, now we're going to have surgery to undo the work they've done. Not a happy camper.

This place is very unprofessional. They have a nurse who text married men. When I tried to speak…read morewith her she refused. When I called Nova they brushed it off. It is not ok for a nurse to text her patient. That is very unprofessional.

Girl at front desk was very rude me insinuating doctor didn't order…read moreRi but ct scan.I won't go back again .

Called me right in for procedure. Facility was clean, especially the bathroom, which i always…read morejudge. The tech was friendly.