The finest surgeon and staff I have ever been a part of. Had cataract surgery, and the results were…read morespectacular. The very best!

Jeff is the best eye doctor in Tyler. I highly recommend him for any thing with the eyes.read more

Brought my mother for cataract surgery on both eyes. Dr. Lee was wonderful, considerate and her…read morestaff couldn't have been nicer. They took her phobia of things being dropped into/stuck into her eyes in stride and calmed her when she started crying from fear. The process was really quite stressful for her and the staff was so understanding. We almost never had to wait more than 10-15 minutes even at their busiest past the scheduled appointment time. Their office is comfortable and beautifully decorated. All the equipment is state of the art. A side note, while Dr. Lee was gracious with a great "bedside manner" one time Dr. Lee wasn't available when my mother had to come in before her next scheduled follow-up, and she saw Dr. Hurst. He was very abrupt in his manner, with no smile and a bit of condescending attitude at our questions. So, one star knocked off because of him. :p

I have had contacts for years and called for an annual contact exam. I had Eyemed. Insurance and…read morepaid what they asked each time. Just over 3 months later I get a bill for $110. I called and ask why and they said they did 2 exams. A contact and a comprehensive. I have went to eyedoctors for years doing the same thing every year and never had I had to pay this much . Not sure why because the insurance has not changed. I never been told that I have to have 2 different exams and obviously since I did not know this the Dr did not talk about it either.

Professionally, I really love the service that the doctors provide here. However, they don't know…read morewhat they're doing administratively. I had to switch clinic since I moved to Plano so when I ask if I can move to the Richardson location, they went ahead and scheduled me. It took me three months to finally get that appointment only for them to tell me that they do not have the equipment in that Richardson location for my case, Three months later, they rescheduled me back to the Rockwall location only for them to tell me the day before that they do not have my referral. Referrals take months to acquire. I called a couple months back to check if they got what they needed and they said they did. However, a day before my appointment they conveniently told me that they don't have the referral. Because of their administrative error, I am over a year due to get my eyes checked. They clearly don't value their customer's time so I went ahead and ask my primary care doctor to refer me to adifferent Eye Doctor.

1. Welcome was OK 2. The lady tells me that there would be…read moreextra charge of $59for refraction check up. I told her, that I did not need it. She told me that if doctor insists on the procedure would b done and I would pay $59. All ophthalmologists over last 30 years do refraction testing as part of routine eye exam- but they do not charge anything, unless you requet Prescription, in which case they charge $25.00 only. Thus this organization is CHEAT and GREEDY. I went to local Walmart to fill prescription for refraction error. I cannot see it clearly. It could be problem with my prescription given to me by the lady at Key- Whitman or Walmart not doing the job properly. 3. When I sat in exam room, a lady walks in- without looking at me or saying hello or nothing. Seats in front of computer, reviews my information as I filled out in waiting room. She did not know that I was there for diabetic eye checkup. She expressed surprise. I asked her to look at my answer re: diabetes. Then she found it and order retinal scan- which she did. The Doctor was nice. I had problems with insurance company's processing my claim. I asked for information from local office in Fort Worth Texas. I am still waiting for it. I never received a statement, except one text message regarding amount I owed. On 12/4/ 25 they sent me a collection letter notice, as I- did not respond to their frequent attempts to collect money. - A BOLD FACE LIE. We tried to contact office, both locally and in Dallas, without any success. They also do not respond to you emails. This business will never see me at any time in my life.

Wow, blown away by this place! I usually hit up a different eye clinic in town, but they didn't…read moretake my secondary insurance and I knew this was an emergency. I called with my eye emergency and was told to come right away, they'd get me in. The front desk gal was very helpful with the paperwork since I only had one good eye. I sat only a few minutes before I was called back for my initial assessment for eye pressure checks and such. Even that staff was friendly, kind, chatty and patient. I felt sooo silly about my eye injury, but she made it humorous. The eye numbing drops were spot on and such a relief! (If you have ever injured your eye, you know how crazy you can go because of those pesky brain signals). Afterwards, there is a secondary waiting room before an exam room opens up. I sat there for maybe 5 minutes before being guided back to a room. Another few questions and Dr. Berg walked in to help a girl out (me, I'm the girl that needed help). He was also patient, kept up the humor and was very practical and straightforward. He did a very thorough exam for a last minute appointment. He didn't stop until he corrected any possible irritant. He also sent me off with some free eye drop samples (they were a dream!) As I was heading out, even the billing gal was so lovely! I explained due to coinsurance, I don't have a copay and she just sent me on my way. No arguing. No "double checking." It was so lovely! This place has excellent service and staff! I was blown away with Dr. Berg's professionalism and down to earth attitude. This place will be my regular clinic from now on.

This review is not a reflection of Lehmann Eye Center of NACOGDOCHES TEXAS, but of the Volunteer…read moreMs. Ann that called in regard to a "patient pick-up. She was very rude. Not my previous experience or interaction with her, therefore I am reluctant to say, this is a normal interaction. Upon calling @1:30 pm, she asked for my mother, I explained, my mother was on her way to the facility to pick up the patient. Ms. Ann continued to say, my mother's name and each time, I stated, this is not my mother, she is EnRoute to the facility to pick up the patient. The 4th time she said, we called you (which was 5-minutes earlier 1:25pm) and we have been waithing outside for you to pick up the patient. I again, attempted to explain, "you spoke with my mother and she is on her way". Ms. Anne, then again said, "we have been waiting outside" waiting for you to get here. I responded, "ma'am, I am not the person you spoke with, you spoke with my mother, she is picking up the patient". Nothing else was said, she simply hung up the phone. Unnecessary, unprofessional, and very disappointing. 2:09 pm: Update, my mother just made it home with her friend. 1st, what was different with the process. As my mother waited to pick up her friend, each car that drove up to the facility, the volunteer walked out, car was identified and then the patient was brought out to the car, NOT WAITING OUTSIDE. I could assume alot, however, I will keep it simple. Not to mention, the 2nd person that called, my mother informed me, HE stated to my mother, He contacted me on MY Work number- my work is a 512#. So let's try it again, that is simply a lie. The bottom line is, the VOLUNTEER called as she was taking the patient outside for pickup. As other people arrived, no one was waiting outside, other than my mothers friend, as other patients were inside waiting until the designated driver in the identified vehicle arrived. Oh, failed to mention, when the volunteer called @ 1:25pm, my mother gave a descrtiption of her vehicle.

New patient 9/25 bilateral cataracts (referred for surgical clearance with Texas Retina) 1 month…read morelater upon clearance given, no contact from Dr Hermans Office with Vision Quest...I reached out number of times for progress, I was finally told Dr Herman retired early from practice but they were in process of obtaining Provider...never contacted so I went in person to inquire only to find Office closed! Called their office phone & informed by different group that his Office was actually OUT OF BUSINESS and I would have to make appointment to be seen by one of their doctors (she verified they had my records from Dr Herman) my clearance from Texas Retina was only good for 90 days! ( it had only been 30) but persons attitude was poor & I declined further contact with them and chose to start over elsewhere! I have no complaints with Dr Herman but with Business Admin/Staff!!!

I am very disappointed with Vision Quest (Greenville Office) Personnel. I called the office for an…read moreappointment and asked them needed cataract surgery would it b e done in Greenville and they told me yes. During the appointment, after numerous test, they told me the sugery would be done in Dallas, but the post opt would be done in Greenville. My wife listened to both conversations. I arranged for my son to take off work to drive us. When I called the office to set up the schedule for the surgeries, I was told the post opt. would also be in Dallas. Therefore making 4 trips into Dallas. I did not feel right asking my son to take off 4 days of work. Then I asked for copies of records on the first visit and was told they could not that day, maybe :tomarrow" and woujld have to wait till Friday so the doctor could approve it (this was on Tuesday) This is not right. I am 82 years old and wasted my medicare on this. I was lied to by the office twice by the office personnel. I am going to have to spend hundreds of dollars ou of picked for my cateract workup somewhere else.

My husband and I are both patients of Dr. Paula Bessonett and we could not be happier with our…read morefamily doctor. I love her staff. I can contact them by email, phone or in person and I always get great service. She shares the office with a chiropractor so I'm guessing that's why Yelp had her under that category. She is a family practice doctor. Her Technician Lisa is fantastic, thorough and pleasant. The reception staff are wonderful. Doctor Bessonett spends time talking to her patients and gets to know them individually. She accepts several different insurance carriers. 5 stars!!