Attention to every detail!…read more They do magnificent work here on their own designs, I was very impressed. The shop also has a really interesting, well-curated vintage/antique jewelry section. In addition for the holiday, they worked with a local florist and baker to make really sweet, thoughtful Valentine's gifts. I loved mine! They even involved my kids in gem exploration (check out their geode kits online). Even the thoughtfulness with which they wrapped and presented our purchase showed their attention to detail. They are all the reasons you want to shop local. So do!

I would like you to take a moment and sit back and picture a world where we did not yet know the…read morewords, "COVID-19" or "social distancing." This is the idyllic world we lived in, in late February 2020, when I strolled into my local small-town jeweler, Hunt Country Jewelers, and dropped off my diamond stud earrings to be reset in yellow gold. I dealt with Claire Cutshall and our interaction was pleasant and brief. She told me my earrings would be ready in about 2 weeks. Fast forward about two weeks into early March: schools are shutting down, people are hoarding toilet paper, and fear is running rampant. It is then that I get a phone call from Claire letting me know that while in transit to New York City, my diamond studs were stolen out of a package. This, my friends, was the first time I had ever heard that my diamonds were leaving the small hometown shop known to us as Hunt Country Jewelers. If you read their very own website's homepage you see they pride themselves on all of their in-house work. I was so shocked to hear that my diamonds were lost but was pacified by the owner's reassurances that she would make this right and replace them with "better" stones. The original diamonds were roughly 1/3 carat each but Claire insisted they were only 1/4 carat each and that I was mistaken about their size because they had a bezel setting, making them appear larger. Luckily for me, I had an old appraisal stating that I was correct about their carat weight. I should have known at this point that this business was going to attempt to cut corners in dealing with my issue, but sadly I did not. She did indeed replace my stones with ones that were reportedly slightly "better" and had them available for us to pick up. They looked fine enough, although certainly not very different than the ones I had dropped off, but Claire told me they were better so I trusted that. At this point, we were embroiled in the most stringent COVID restrictions and the idea of getting an outside appraisal, or frankly going into any brick-and-mortar store was almost unthinkable. I tucked them into my jewelry box and believed they had made the matter right. In October of 2020 things had somewhat settled down, so I took these earrings to a very trusted and long-established jeweler to have them graded and appraised. Much to my surprise and chagrin, they graded worse than Hunt Country Jewelers had told me in color, clarity, total carat weight, and overall value. When I contacted Hunt Country about this, the owner assured me that she had specs on the diamonds asserting that her information was correct. I had to contact her multiple times via phone, email, and even dropping in to get this information. She did offer to have them graded out of the setting in front of me, but at this point, I had frankly lost trust in their information and decided to instead go to a third independent jeweler. I am sad, though not surprised, to report that the third jeweler concluded that the second jeweler, and NOT Hunt Country Jewelers, was accurate. In conclusion, while the new stones were a relatively fair match to the originals, what I was most upset about was the dishonest assertion that they were a superior replacement to compensate me for the sentimental loss and then their defensiveness when confronted with this fact rather than a sincere apology. I clearly will not be darkening their doorway again in the future and would really caution you to think twice before you trust any jewelry you care about with Hunt Country Jewelers.

I took my diamond bracelet to get to blue stones that was gone . So I ask them could they put two…read morestones into it and they said okay . After two weeks I tried to call them several times no answer so I went there with my ticket to get the bracelet. I was told that they didn't have it so the man calls someone else and tell me that the bracelet still not fix . So I stated that I will come back the following day tomorrow get it back . So I went back two days later due to where I live . I gat the bracelet back and they drilled holes in the bracelet diamonds was missing and the man going to tell me what you want me to do. They never offered to do anything and began to be rude . I will never take my real jewelry to them EVER . And if I could give them no stars I would

The lady that works at this kiosk is knowledgeable, friendly, personable and patient. Since it's a…read morekiosk there is less overhead, which can be more efficient and beneficial to your needs.

Bought a pair of Diamond earrings from here for a great price. Their prices are amazing and great…read morepeople who work with you to make sure you leave happy.

Great service! I have taken several pieces of jewelry to be fixed, cleaned or resized and every…read moretime I am impressed with the greeting and service I receive. I have also purchased several gifts for friends here to include gifts for small children. There is not much that they don't have and if for some reason they don't have it they will do their best to find it for you. -Erik

DO NOT GO HERE! Took…read moremy wooden watch here to remove a few links. When i got it back, it still wasn't the correct size and in order to remove the links they scratched up all the sides of the watch. it was brand new when i brought it in, and it looks terrible now. paid 30$ for them to ruin it. At the same time i dropped my watch off, i dropped a ring off that my pearl had fallen off, i wanted it reattached. I just got my ring back 5 months later. when i first picked it up, my size 5 ring was a size 7... they had somehow resized it as well. and when i mentioned that the ring no longer fit they argued with me for days, saying they didn't change it. I can't even fit a size 7 on my thumb. it was ridiculous. and instead of trying to fix it they just said they did nothing wrong and they wouldn't fix it. After a month of arguing (and showing them my receipt that showed it was a size 5) they finally made it a size 5 again, but it looks absolutely terrible and stretched out. and I paid 35$ for "only" the pearl getting superglued on which i could have done myself. They are stubborn rude old women that don't care at all about customer service. my family, friends, and I will not be returning and I strongly urge anyone to STAY AWAY!

I visited Charleston Alexander to sell a gold wedding band after hearing their advertisements about…read morebuying gold and paying top dollar. The experience was disappointing. The store was nearly empty on a Saturday afternoon, and the evaluation felt rushed. The employee used an old calculator, came back with a "best I can do" style offer of $250, and provided very little explanation for how the number was determined. The offer seemed low, so I left and got a second opinion. Another local gold buyer tested and weighed the same ring and offered $400 cash, which I accepted. I understand businesses need to make a profit, but a $150 difference on the same item is significant. My advice is to stay far away.

I had a couple of older rings that I didn't need and needed some cash to help out with life. I…read morephoned and spoke to Duane, and stopped by the next day to trade in my gold. The store was a bit hidden on the side of the carpet store in Falls Church, so I phoned to get help. It's nice that they answer the phone these days. Duane buzzed me in, weighed my rings and gave me a very decent price of $180. He was very professional and friendly and made the whole process so easy!! I highly recommend this store in Falls Church, and him personally!! five stars!!! (Tabatha De Santis)

I do not recommend doing business with Gus. I purchased a 2ct K SI2 loose round brilliant diamond…read morethat I had him place in a custom made setting that was a white gold ring with 1.42 cts of pave diamonds. I paid him $11,000 for the solitaire and $5,800 for the custom made ring setting. The engagement I bought it for did not work out and my ex was nice enough to give it back to me. Since trying to recover my investment, I haven't been able to find anyone that will give me even $5,000 for it. It is an EGL stone that he gave me paperwork for that values it at $18,000 and he had the ring appraised before he handed it over to me which valued it at $23,000. I asked Gus to buy the ring back for just the cost of the stone since the ring was a service he provided and I understand I can't ask for that back. He refused everything reasonable which he would make money twice off me with that one ring. This tells me he either doesn't know jewelry values correctly or he knows he did something dishonest. Gus effectively cheated me out of over $10,000.

I was referred to Gus by a friend and had been taking my jewelry there for repairs for about 2…read moreyears. Initially everything was great...great turnaround....great work...etc., until recently. I took my engagement ring in to be repaired for a loose stone. After picking it up and wearing it home I noticed that the loose stone had fallen out again...like within hours of picking it up. I quickly called Gus and arranged to take it back to have it repaired. The problem came when the stone fell out again after being repaired the second time. After talking about the problem I was informed that I would have to get a new ring because my ring was beyond repair. At which point I took my ring to get a second opinion and was informed by two separate jewelers that the previous jeweler (Lazaro) had used adhesive/glue on the stones to get them to stay in. The adhesive/glue had begun to spread throughout the setting thus causing more damage. I'm not sure if Gus switched repair personnel but the fact that they would use glue on my ring instead of just telling me they could not repair it is pretty astonishing and disheartening. I was able to take my ring to be repaired by another jeweler and am very happy.

I went to have two batteries replaced for my watches and didn't ask the price to do it. The most I…read morehad ever paid anywhere was $20 for each battery. I was shocked when the lady said that the bill was for $60, which was $30 for each battery. I also bought a brilliant jewelry cleaner that was $24.95. I looked online when I got home and Amazon had it for $7.95!!! The lady who replaced the batteries was very sweet and pleasant, and she did change the time on one of my watches and cleaned the back plate, but wow that was expensive! The moral to this story is don't assume anything.

Friendly service, good selection. Smaller, "boutique" feel without the mall prices. Jeanie usually…read morehelps me, and has had lovely one-of-a-kind pieces made for me. Have been a customer for about 8 years.

Hi just wanted to drop a line on my wonderful experience with Ha Masters. I was very please with…read moredealing with the own Mr. Hall. He listen to what I needed and delivered just that. He checked to see if I was satisfied and always had a smile on his face. Professional, reasonable and reliable, I'd recommend them